Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Las Vegas, NV

You don't have to be an all-A student from University of Nevada, Las Vegas near Las Vegas to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Las Vegas, NV

The ABC Marketing Services Difference

For over 20 years, our call center company in Las Vegas, NV has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Las Vegas, NV

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Tender Loving Care Senior Residence in Las Vegas, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Las Vegas, NV

Why Hire a Call Center Company in Las Vegas, NV for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Las Vegas, NV can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Las Vegas, NV

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Las Vegas, NV

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Las Vegas, NV

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Las Vegas, NV

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Las Vegas, NV, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Las Vegas, NV

Las Vegas, NV – Injury Accident on CC-215 E at S Rainbow Blvd

Las Vegas, NV (May 15, 2025) – An injury accident was reported Tuesday afternoon on the eastbound side of Clark County 215 near the S Rainbow Blvd off-ramp. The crash occurred at approximately 3:33 p.m., prompting an emergency response and temporary travel delays in the area.First responders, including paramedics, assessed and treated individuals hurt in the crash. Although authorities have not released specific information regarding the vehicles involved or the total number of individuals injured, emergency teams remaine...

Las Vegas, NV (May 15, 2025) – An injury accident was reported Tuesday afternoon on the eastbound side of Clark County 215 near the S Rainbow Blvd off-ramp. The crash occurred at approximately 3:33 p.m., prompting an emergency response and temporary travel delays in the area.

First responders, including paramedics, assessed and treated individuals hurt in the crash. Although authorities have not released specific information regarding the vehicles involved or the total number of individuals injured, emergency teams remained on-site to assist victims and secure the roadway.

Officials are currently investigating the cause of the crash. No additional details have been made available at this time.

Our thoughts are with those impacted by the collision, and we hope for a full recovery.

Freeway Off-Ramp Crash Trends in Clark County

Interchange points like the S Rainbow Blvd off-ramp on CC-215 E are often the site of injury-causing accidents in the Las Vegas metro area. With a steady flow of merging traffic, braking vehicles, and varied speeds, these zones are particularly susceptible to collisions—especially during mid-afternoon hours when both local and commuter drivers are on the road.

Injury collisions near freeway exits frequently result from sudden lane changes, distracted driving, or misjudged braking distances. According to regional traffic data, Clark County experiences a high number of such crashes along its beltway system, especially at intersections where off-ramp traffic interacts with surface streets.

To improve safety, local officials recommend reducing speed well before approaching an off-ramp, maintaining situational awareness, and yielding appropriately to merging or slowing traffic. These actions are critical in preventing rear-end and side-impact collisions that can cause serious harm.

If you or someone you know has been injured in a crash, reach out to Local Accident Reports for assistance.

Las Vegas, NV – Accident with Injuries at S Jones Blvd & W Twain Ave

Las Vegas, NV (May 15, 2025) – An accident involving injuries was reported Tuesday evening at the intersection of S Jones Blvd and W Twain Ave in the western part of Las Vegas. The incident occurred at approximately 6:52 p.m., triggering a response from area emergency services.First responders, including paramedics and fire crews, provided care to individuals injured in the crash. Authorities have not released further details about the number of people involved or the extent of injuries, but the scene was active for some ...

Las Vegas, NV (May 15, 2025) – An accident involving injuries was reported Tuesday evening at the intersection of S Jones Blvd and W Twain Ave in the western part of Las Vegas. The incident occurred at approximately 6:52 p.m., triggering a response from area emergency services.

First responders, including paramedics and fire crews, provided care to individuals injured in the crash. Authorities have not released further details about the number of people involved or the extent of injuries, but the scene was active for some time as crews worked to assist those affected and manage traffic flow.

Our thoughts are with those recovering from this incident.

Intersection Safety Concerns in the Las Vegas Metro Area

Accidents at intersections like S Jones Blvd and W Twain Ave reflect common hazards in fast-developing urban corridors. These areas experience high traffic volumes, frequent lane changes, and a mix of local and commuter drivers, all of which can raise the risk of collisions—especially during evening hours.

According to recent statistics from the Nevada Department of Transportation, intersection-related crashes account for a significant portion of injury incidents in Clark County. Contributing factors often include speeding, failing to yield, and distracted driving, all of which become more dangerous when visibility is reduced after dark.

City officials have emphasized the importance of enhanced traffic signaling and intersection design improvements, particularly in high-activity zones like this one. However, safe driving habits remain critical to preventing injury crashes, regardless of infrastructure upgrades.

After any serious crash, individuals should immediately seek medical attention, ensure the incident is properly documented, and consult professionals to guide them through insurance or legal processes.

If you or someone you know has been injured in a crash, contact Local Accident Reports for guidance and support.

Women's Golf Opens Competition At NCAA Championships Friday

LAS VEGAS (UNLVRebels.com) – The UNLV women's golf team will make the program's first appearance at the NCAA Championships since 2015 in Carlsbad, California, beginning Friday at Omni La Costa Resort & Spa (Par 72, 6,330 yards).THE LINEUP: Representing the Rebels will be seniors Mayumi Umezu, ...

LAS VEGAS (UNLVRebels.com) – The UNLV women's golf team will make the program's first appearance at the NCAA Championships since 2015 in Carlsbad, California, beginning Friday at Omni La Costa Resort & Spa (Par 72, 6,330 yards).

THE LINEUP: Representing the Rebels will be seniors Mayumi Umezu, McKenzi Hall and Hina Matsui, sophomore Zi Yu Foong and freshman Amber Chen.

THE FIELD: Arizona State, Arkansas, Baylor, Cal State Fullerton, Florida, Florida State, Georgia Southern, Iowa State, Kansas, Kansas State, LSU, Michigan State, Mississippi State, Northwestern, Ohio State, Oklahoma, Oklahoma State, Ole Miss, Oregon, South Carolina, Stanford, Texas, Tennessee, Purdue, UCLA, UNLV, USC, Vanderbilt, Virginia and Wake Forest.

FORMAT: The top 15 teams and top nine individuals not on those teams through three rounds of stroke play will advance to Monday's additional day of stroke play. Following 72 holes, the top eight teams will advance to match play and the individual champion will be determined. Match play will begin Tuesday and a team champion will be decided in Wednesday's finale.

BROADCAST: Golf Channel coverage is scheduled to air Monday-Wednesday, including the final 15 teams competing in stroke play and all of match play.

TEE TIMES: Friday, May 16: 7:47 a.m. PT - Amber Chen; 7:58 a.m. PT - Zi Yu Foong; 8:09 a.m. PT - Hina Matsui; 8:20 a.m. PT - McKenzi Hall; 8:31 a.m. PT - Mayumi Umezu. Saturday, May 17: Tee times begin at 1:07 p.m. PT. Sunday, May 18: To be determined according to 36-hole standings.

LIVE SCORING: Live scoring will be available here.

NOTES:

PUCN filing accuses NV Energy of overcharging customers $17 million

RENO, Nev. (KOLO) - A new filing from the Public Utilities Commission of Nevada accuses NV Energy of overcharging 80,000 customers by $17 million.The filing accuses the power company of overcharging misclassified residential customers as early as 2001.It further alleges that, between April 1, 2017 and April 1, 2024, NV Energy’s misclassification resulted in around 60,000 customers being overcharged. The company also disclosed that it overcharged around 20,000 unidentified multi-family accounts for an undisclosed amount....

RENO, Nev. (KOLO) - A new filing from the Public Utilities Commission of Nevada accuses NV Energy of overcharging 80,000 customers by $17 million.

The filing accuses the power company of overcharging misclassified residential customers as early as 2001.

It further alleges that, between April 1, 2017 and April 1, 2024, NV Energy’s misclassification resulted in around 60,000 customers being overcharged. The company also disclosed that it overcharged around 20,000 unidentified multi-family accounts for an undisclosed amount.

The PUCN alleges that the errors occurred because it misclassified multi-family residences as single-family residences. During the period of April 2017 to April 2024, the company undercharged around 5,400 customers across 2,400 premises $2.5 million because it misclassified single-family residences as multi-family residences.

The PUCN alleges that NV Energy only provided refunds to a portion of customers affected, and that those who did get them had refunds capped at six months, amounting to less than $2 million in total refunds.

NV Energy says it has not identified a known cause of each misclassification, but that employees made these errors “at the point of build and design” when entering the misclassification into its systems.

The filing further accuses NV Energy of using a non-applicable rule to cap the refunds at six months, saying they unilaterally determined that a southern-specific rule applied to all customers regardless of location. They say that because of that rule, NV Energy issued six months of refunds to customers affected by the misclassification between April and October 2024.

You can read the full filing here.

In a statement on the filing, NV Energy released this statement to KOLO 8 News Now:

“NV Energy is aware of the request from the regulatory operations staff of the Public Utilities Commission of Nevada to review the recent refunds NV Energy provided to customers. NV Energy will respond appropriately through the regulatory process. NV Energy discovered a number of customers who were charged the wrong rate for their property type, informed the Public Utilities Commission staff of the issue and has notified those customers and started issuing refunds to customers that were overcharged. NV Energy has not sought repayment from those customers that were undercharged.”

Copyright 2025 KOLO. All rights reserved.

80K Nevadans overcharged $17M by NV Energy

NV Energy is under fire after state regulators revealed the utility overcharged tens of thousands of Nevadans in excess of $17 million.In a filing made to the Public Utilities Commission on Tuesday, it was revealed NV Energy overcharged 60,000 “misclassified residential customers” over $17 million between April 1, 2017, and April 1, 2024 — but it has happened as early as 2001. Additionally, around 20,000 customers’ “multi-family accounts” were overcharged for an undisclosed amount.Attorneys J...

NV Energy is under fire after state regulators revealed the utility overcharged tens of thousands of Nevadans in excess of $17 million.

In a filing made to the Public Utilities Commission on Tuesday, it was revealed NV Energy overcharged 60,000 “misclassified residential customers” over $17 million between April 1, 2017, and April 1, 2024 — but it has happened as early as 2001. Additionally, around 20,000 customers’ “multi-family accounts” were overcharged for an undisclosed amount.

Attorneys Jared Wigginton and Donald Lomoljo opened an investigation into NV Energy to address residential rate misclassifications, where the utility would classify a single-family home as multifamily, or vice versa, resulting in over or undercharging customers.

According to the PUC filing, NV Energy overcharged 59,939 customers across 22,101 households $17,009,429.70 by classifying them as a single-family residence, rather than multifamily. It also found NV Energy undercharged 5,438 customers across 2,451 households $2,579,744.35 because they misclassified single-family residences as multifamily residences.

“NV Energy discovered a number of customers who were charged the wrong rate for their property type, informed the Public Utilities Commission staff of the issue and has notified those customers and started issuing refunds to customers that were overcharged,” said an NV Energy spokesperson. “NV Energy has not sought repayment from those customers that were undercharged.”

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Eight different organizations — Nevada Conservation League; Faith in Action Nevada; Caring, Helping and Restoring Lives; Faith Organizing Alliance; Solar United Neighbors; Chispa Nevada; Moms Clean Air Force Nevada; New Day Nevada — issued a press release admonishing NV Energy for the overcharging.

“This egregious negligence raises major concerns about the leadership and integrity of the state’s monopoly electric utility,” said the organizations. “NV Energy has not explained how these mass overcharges happened, if Nevadans were notified of these overcharges, or why customers were not promptly refunded.”

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Additionally, the organizations say NV Energy lobbied in bad faith against AB 452 and other bills in regard to utilities, due to not informing the commission about overcharging customers.

Some refunds were issued

Refunds were only provided to a portion of the affected households and were capped at six months, resulting in less than $2 million reimbursed to customers. These discrepancies happened at “point of build and design,” when NV Energy would enter customers into their billing system.

“For over two decades, NV Energy’s uncorrected misclassifications of residential premises have caused substantial harm to tens of thousands of customers,” stated the filing. “Upon discovering its mistakes, NV Energy decided not to disclose its misconduct to the Commission. Instead, NV Energy unilaterally implemented an improper remedy.”

According to the filing, NV Energy was improperly using Rule 2(K)(3), a rule that only applies to Southern Nevada, unlawfully in order to provide only partial refunds. The rule that capped refunds at six months only applies to customers who chose the wrong rate classification, not the power company, said the filing.

Wigginton and Lomoljo are now calling for a formal investigation from the commission into NV Energy’s billing practices, to determine whether their overcharging was unlawful, their use of Rule 2(K)(3) was unlawul and if they are legally obligated to refund over charged customers.

“NV Energy’s limited refunds triggered public outcry and even garnered the attention of the Legislature,” said the filing.

The legislative attention mentioned is bill AB 452, which would require utility companies to reimbuse for certain overcharges with interest, revising PUCN filings and “requiring the Public Utilities Commission of Nevada to open one or more investigatory dockets to examine certain matters relating to a potential cost-sharing adjustment mechanism.” Currently, the bill has passed through Assembly and is waiting on a vote from the Senate

NV Energy is actively lobbying against the bill.

Contact Emerson Drewes at edrewes@reviewjournal.com. Follow @EmersonDrewes on X.

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ABC Marketing Outbound Sales Las Vegas, NV