Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Lakewood, CO

You don't have to be an all-A student from Warren Tech Central near Lakewood to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Lakewood, CO

The ABC Marketing Services Difference

For over 20 years, our call center company in Lakewood, CO has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Lakewood, CO

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Woodlake Legacy Senior Living in Lakewood, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Lakewood, CO

Why Hire a Call Center Company in Lakewood, CO for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Lakewood, CO can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Lakewood, CO

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Lakewood, CO

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Lakewood, CO

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Lakewood, CO

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Lakewood, CO, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Lakewood, CO

7 Family-Friendly Summer Activities In Lakewood

Get ready to explore exciting attractions and events right here in our community!Patch In Town, Patch StaffGreat news, Lakewood — summer is just around the corner! If you're in search of family-friendly fun, we've put together a list of seven fantastic activities in and around town that are sure to be a hit with everyone. Don't forget to check with the venue ahead of time to confirm hours, ticket availability or any special...

Get ready to explore exciting attractions and events right here in our community!

Patch In Town, Patch Staff

Great news, Lakewood — summer is just around the corner! If you're in search of family-friendly fun, we've put together a list of seven fantastic activities in and around town that are sure to be a hit with everyone. Don't forget to check with the venue ahead of time to confirm hours, ticket availability or any special requirements before you go!

???? When: Park open daily; pool opens Saturday, May 24, 2025 | Park: dawn till dusk; pool: see calendar???? Where: 10600 W Virginia Ave, Lakewood, CO???? More info: Click here

???? When: Open daily | Dawn till dusk???? Where: 15600 W Morrison Rd, Lakewood, CO???? More info: Click here

???? When: Open daily | M-Th: 1:00 p.m.-8:30 p.m.; F: 1:00 p.m.-9:00 p.m.; Sat: 10:00 a.m.-10:00 p.m.; Sun: 10:00 a.m.-8:00 p.m.???? Where: 14500 W Colfax Dr, Suite 610, Lakewood, CO???? More info: Click here

???? When: Tuesday-Sunday | Tu-Th: 3:30 p.m.-10:00 p.m.; F: 3:30 p.m.-11:00 p.m.; Sat: 11:00 a.m.-11:00 p.m.; Sun: 11:00 a.m.-10:00 p.m.???? Where: 8410 W Colfax Ave, Lakewood, CO???? More info: Click here

Find out what's happening in Lakewoodfor free with the latest updates from Patch.

???? When: Open daily | 10:00 a.m.-5:00 p.m. (entry gates close at 4:00 p.m.)???? Where: 2300 Steele St, Denver, CO???? More info: Click here

???? When: Open daily | One hour before sunrise to one hour after sunset???? Where: 18300 W Alameda Pkwy, Morrison, CO???? More info: Click here❌ Park closes at 2:00 p.m. on event days.

???? When: Open daily | Sun-Th: 10:00 a.m.-8:00 p.m.; F-Sat: 10:00 a.m.-9:00 p.m.???? Where: 700 Water St, Denver, CO???? More info: Click here

This content is brought to our community in partnership with T-Mobile.

Colorado jury rules Terumo isn’t liable for cancer allegedly related to toxic chemical releases in Lakewood

Terumo Blood and Cell Technologies of Lakewood was found not negligent Friday by a Jefferson County jury for alleged releases of toxic ethylene oxide into surrounding neighborhoods from its sterilization process, after four women sued the company for liability in their cancer cases.The plaintiffs, part of a large group of negligence and liability cases against Terumo and other companies who use...

Terumo Blood and Cell Technologies of Lakewood was found not negligent Friday by a Jefferson County jury for alleged releases of toxic ethylene oxide into surrounding neighborhoods from its sterilization process, after four women sued the company for liability in their cancer cases.

The plaintiffs, part of a large group of negligence and liability cases against Terumo and other companies who use ethylene oxide, claimed the Lakewood plant should have done more to stop chemical emissions into neighborhoods. They sought damages in state district court over their extensive medical costs, as well as physical impairment and disfigurement.

EPA updates in 2018 and 2022 on potential cancer risks from ethylene oxide releases had riled Lakewood residents and prompted new reviews by Colorado’s health department.

“We are pleased that the jury ruled in our favor after carefully considering the facts and the science,” a company statement said at the conclusion of the weekslong trial dominated by detailed testimony from competing scientific experts. “We care deeply about the Lakewood community, where many of our employees live and raise families, and are committed to meeting or exceeding all relevant health and safety standards in our sterilization of lifesaving medical devices.”

Plaintiffs’ attorney Kurt Zaner said, “While the plaintiffs are disappointed in the result today, we appreciate the jury’s service. We will continue to fight on behalf of the residents of Lakewood and all of our plaintiffs as we look forward to the next trial and another chance at holding Terumo accountable.”

Liability cases have been building for years aimed at companies that use ethylene oxide, or EtO, in sterilization and other industrial processes. Some courts have consolidated individual civil complaints against companies like Terumo, which have facilities near residential neighborhoods, schools and other high-traffic areas.

The complaints against Terumo took on added momentum when the EPA put out plume maps and information stating that some neighborhoods within a certain distance of EtO emissions could see higher than the natural background level of cancer cases over long periods of time.

In 2018, the EPA released an update to its national database of toxic chemical releases, focusing on 26 manufacturers around the nation using EtO at levels the agency said could pose added cancer risks to neighbors. Terumo’s large Lakewood plant was one of those facilities.

The Colorado Department of Public Health and Environment set up temporary air monitoring outside the Terumo buildings after the EPA reports. The state’s measurements confirmed the EPA findings that there could be an elevated risk of developing cancer. But the state also conducted an epidemiological study of actual cancer cases in surrounding ZIP codes. They later announced there was no perceptible increase in cancer cases over the number expected in an average neighborhood.

“The plaintiffs, who allege between 15 and 53 years of exposure to ambient EtO from the facility, (were) altogether asking for more than $217 million in damages for their physical impairment, $7.5 million for past and future medical expenses, plus additional punitive damages for Terumo’s allegedly willful conduct,” according to Law360.

Terumo has maintained throughout the disputes, and in expert testimony during the civil cases, that it has always updated equipment and monitored EtO releases to stay within regulations. Another update of its Lakewood equipment in 2018 further reduced any EtO released after the chemical is used in sterilization bays to purify equipment before shipping.

Sterilization with EtO “is the most regulated part of a highly regulated company within a highly regulated industry,” a Lakewood Terumo executive said, in a 2023 interview.

Zaner and the team of lawyers his firm has worked with on multiple civil cases have said merely meeting the minimum regulation is not enough to escape liability in chemical contamination suits.

The companies preceding Terumo at the Lakewood sterilization facility, and Terumo with additions in the 2000s, should not have placed a toxic chemical source in a fast-growing suburb full of houses, day care centers and schools, Zaner said in 2023.

Excess short-term exposure to EtO can cause breathing problems and other acute health issues. Longer term, the EPA says, “scientific evidence in humans indicates that exposure to EtO for many years increases the risk of cancers of the white blood cells, including non-Hodgkin lymphoma, myeloma, and lymphocytic [also known as lymphoblastic] leukemia. Studies also show that long-term exposure to EtO increases the risk of breast cancer in women.”

In 2022, a Chicago-area jury awarded $363 million to plaintiffs suing over emissions from a medical equipment sterilization plant using ethylene oxide, the first major judgment in the growing body of challenges to the sterilization chemical. Faced with hundreds more suits, Sterigenics in January agreed to pay out $408 million to all the plaintiffs in the Illinois cases.

Terumo’s Lakewood sterilization operation handles products made in blood collections. Before shipping, boxes of Terumo’s finished equipment are loaded into sterilization chambers.

An injection of ethylene oxide gas permeates the shipping boxes and packaging materials as the medical equipment sits on large pallets. EtO sterilizes the equipment over hours, and the boxes sit inside the sealed bays for hours longer while the gas dissipates. Terumo has various scrubbing systems meant to filter out EtO before it leaves the plant.

A vacuum system pulls the spent gas to an internal scrubbing system, Terumo said. The boxes of products continue to emit leftover gases for some hours, and Terumo washes the bay with clean air that is also sent to scrubbers. When employees finally open the chambers to remove products for shipping, the vacuum pulls any remaining traces of air away from the open end and sends it through vents to filters. In media tours of the plant, Terumo has noted that EtO traces are so low at that point, the employees aren’t required by OSHA to wear ventilators or masks.

About half of medical devices that must be sterile are treated with EtO, the Food and Drug Administration says. The gas is one of the few methods that penetrate all packaging and will not damage delicate plastics or glass materials.

The EPA in 2024 issued a rule further cutting allowed exposure to EtO, backed by Colorado officials who said they welcomed the federal action on the highly toxic substance.

Four facilities in Colorado, including Terumo’s large sterilizing operations, must meet the new rules requiring 90% cuts to emissions of EtO from previous regulations, the Colorado Department of Public Health and Environment said last year.

Can't-Miss Spring Events Happening In Lakewood

Mark your calendars for fun festivals and activities happening in town! Patch In Town, Patch StaffSay goodbye to winter and welcome spring in Lakewood! There's plenty of excitement ahead with family-friendly festivals and events. Be sure to mark your calendars for all the fun happening around town!Please note: Event dates are subject to change or cancellation. We recommend contacting the venue ahead of time to confirm deta...

Mark your calendars for fun festivals and activities happening in town!

Patch In Town, Patch Staff

Say goodbye to winter and welcome spring in Lakewood! There's plenty of excitement ahead with family-friendly festivals and events. Be sure to mark your calendars for all the fun happening around town!

Please note: Event dates are subject to change or cancellation. We recommend contacting the venue ahead of time to confirm details, as you may be required to purchase a ticket in advance.

???? When: Friday, April 18, 2025, and Friday, May 16, 2025???? Where: LandLocked Ales, 3225 S Wadsworth Blvd Unit T, Lakewood, CO ???? More info: Click here

???? When: Saturday, April 19, 2025???? Where: Various trails across the Front Range, Lakewood, CO???? More info: Click here

???? When: Saturday, April 26, 2025 | 11:00 a.m.–4:00 p.m.???? Where: Heritage Lakewood Belmar Park, 801 S. Yarrow St., Lakewood, CO???? More info: Click here

Find out what's happening in Lakewoodfor free with the latest updates from Patch.

???? When: Friday, May 16, 2025???? Where: Buffalo + Sparrow Yoga Collective, Lakewood, CO???? More info: Click here

???? When: May 24–26, 2025???? Where: Bond Park, Estes Park, CO???? More info: Click here

This content is brought to our community in partnership with T-Mobile.

Colorado jury finds Terumo not negligent in release of toxins in Jefferson County

A jury in Jefferson County on Friday morning determined that Lakewood-based Terumo Blood and Cell Technology was not negligent in the release of the chemical ethylene oxide (EtO) into the community northwest of Denver. The chemical is a known carcinogen and plaintiffs had argued that the emissions, released over decades from the EtO used to sterilize medical devices, gave four women cancer.Terumo argued that the levels released were too low to have caused the women's illness. The trial lasted five weeks.A spokesperson for Terum...

A jury in Jefferson County on Friday morning determined that Lakewood-based Terumo Blood and Cell Technology was not negligent in the release of the chemical ethylene oxide (EtO) into the community northwest of Denver. The chemical is a known carcinogen and plaintiffs had argued that the emissions, released over decades from the EtO used to sterilize medical devices, gave four women cancer.

Terumo argued that the levels released were too low to have caused the women's illness. The trial lasted five weeks.

A spokesperson for Terumo provided the following statement: "We are pleased that the jury ruled in our favor after carefully considering the facts and the science. We care deeply about the Lakewood community, where many of our employees live and raise families, and are committed to meeting or exceeding all relevant health and safety standards in our sterilization of lifesaving medical devices. We look forward to putting this matter behind us and focusing on our mission of improving patient quality of life and meeting the needs of healthcare professionals."

Plaintiffs' attorney Kurt Zaner said, "While the plaintiffs are disappointed in the result today, we appreciate the jury's service. We will continue to fight on behalf of the residents of Lakewood and all of our plaintiffs as we look forward to the next trial and another chance at holding Terumo accountable."

This lawsuit is one of several following studies from the Environmental Protection Agency showing an elevated lifetime cancer risk for thousands of people living near the Terumo facility at the corner of Simms Street and Collins Avenue.

Anna Alejo

Anna Alejo is CBS News Colorado's Executive Producer of Community Impact. She works with the news team to develop more grassroots relationships across communities and more original content at the neighborhood level, ensuring diverse voices are represented in programming.

Colorado Watercolor Society April meeting

This post was contributed by a community member. The views expressed here are the author's own.Lakewood|Local EventApr15Lakewood Cultural Center, Community Room 470 S. Allison Pkwy, Lakewood, CO. 80226Watercolor artist Kathleen Lanzoni lends her keen eye in a helpful critique. Bring a painting you are cur...

This post was contributed by a community member. The views expressed here are the author's own.

Lakewood|Local Event

Apr15

Lakewood Cultural Center, Community Room 470 S. Allison Pkwy, Lakewood, CO. 80226

Watercolor artist Kathleen Lanzoni lends her keen eye in a helpful critique. Bring a painting you are currently working on and receive insight from an accomplished painter.

More Upcoming Events

Local Event

Apr18

Karaoke Fridays

Friday, 7:00 pmLakewood, CO

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Apr25

Karaoke Friday - The Beatles

Friday, 7:00 pmLakewood, CO

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May10

Guardian Storage Spring 2025 FREE Shred-It Event - CO

Saturday, 11:00 amDenver, CO

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May10

The Northfield Street Fairs, Mother’s Day Weekend

Saturday, 11:00 amDenver, CO

Featured Event

May10

DJ BLAKE HORSTMANN (from the Bachelor) Live (ONLY AREA APPEARANCE)

Saturday, 6:30 pmDenver, CO

Local Event

May17

Guardian Storage Spring 2025 FREE Shred-It Event - CO

Saturday, 11:00 amDenver, CO

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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ABC Marketing Outbound Sales Lakewood, CO