Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Killeen, TX

You don't have to be an all-A student from Texas AM University Central Texas near Killeen to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Killeen, TX

The ABC Marketing Services Difference

For over 20 years, our call center company in Killeen, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Killeen, TX

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Rosewood Villas in Killeen, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Killeen, TX

Why Hire a Call Center Company in Killeen, TX for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Killeen, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Killeen, TX

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Killeen, TX

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Killeen, TX

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Killeen, TX

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Killeen, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Killeen, TX

Killeen man indicted in 2023 Death of 11-year-old at Stillhouse Hollow Lake

BELL COUNTY, Texas(KXXV) — Nearly two years after the death of 11-year-old Zoey Rene Walls at Stillhouse Hollow Lake, a Killeen man has been indicted in connection with the case.On Wednesday, the Bell County Sheriff’s Office presented evidence to a grand jury, which indicted 44-year-old Joshua Glenn Walls for criminally negligent homicide in Zoey's July 2, 2023, death.The next day, Thursday, investigators with the Sheriff’s Office Violent Crimes Apprehension Team located Walls and took him into custody. He is ...

BELL COUNTY, Texas(KXXV) — Nearly two years after the death of 11-year-old Zoey Rene Walls at Stillhouse Hollow Lake, a Killeen man has been indicted in connection with the case.

On Wednesday, the Bell County Sheriff’s Office presented evidence to a grand jury, which indicted 44-year-old Joshua Glenn Walls for criminally negligent homicide in Zoey's July 2, 2023, death.

The next day, Thursday, investigators with the Sheriff’s Office Violent Crimes Apprehension Team located Walls and took him into custody. He is currently being held in the Bell County Jail on a $50,000 bond, set by Justice of the Peace Cliff Coleman.

Walls remains in custody as of Thursday evening.

BACKSTORY ON THE CASE:

On July 2, 2023, Emergency crews responded to a report of a boat crash on Stillhouse Hollow Lake around 7:58 p.m. after reports that a child had been struck by a boat.

Investigators say the girl had been tubing behind her family’s boat when she fell into the water. As her father, who was driving the boat, circled back to get her, she was accidentally struck by the vessel and suffered fatal injuries.

A nearby boater heard the family’s cries for help and rushed over, bringing the girl to the Stillhouse Hollow Marina on Simmons Road, where first responders met them.

Justice of the Peace Nicola J. James pronounced the girl dead at the scene and ordered an autopsy to be conducted by the Dallas County Medical Examiner’s Office.

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Cafe Baklava attracts diverse crowd with Turkish delights

Cafe Baklava Doner Kebab introduces Killeen to Turkish cuisine, expanding its reach to all of Central Texas after ten years on Fort Cavazos post.KILLEEN, Texas — Nestled just outside the gates of Fort Cavazos, Cafe Baklava Doner Kebab is introducing the Killeen community to the rich, savory flavors of traditional Turkish cuisine — one kebab at a time.Originally from Turkey, owner Murat Bozkurt opened his first Medit...

Cafe Baklava Doner Kebab introduces Killeen to Turkish cuisine, expanding its reach to all of Central Texas after ten years on Fort Cavazos post.

KILLEEN, Texas — Nestled just outside the gates of Fort Cavazos, Cafe Baklava Doner Kebab is introducing the Killeen community to the rich, savory flavors of traditional Turkish cuisine — one kebab at a time.

Originally from Turkey, owner Murat Bozkurt opened his first Mediterranean restaurant after moving to California in 2006.

Years later, he moved to Fort Cavazos and spent a decade serving soldiers and their families on post under a food contract. But when that contract ended in March 2024, Bozkurt and his team brought their beloved dishes to the public by opening a new location off-post.

BUZZWORTHY: Killeen women opens Lulu’s Closet boutique to aid domestic violence survivors | kcentv.com

“People loved my food on base, but not everyone could get through the gate,” Bozkurt said. “So we decided to come off post and open to more customers. Every day, we see more people walk through the door.”

The restaurant specializes in Mediterranean and Turkish staples like lamb and beef kebabs, rice plates, and house-made tzatziki sauce. Sweet treats include baklava, and new dishes are constantly in development, including traditional Turkish pizza, which Bozkurt says will be added to the menu soon.

Cafe manager Rosalie Holloway, who’s worked with Bozkurt for four years, said customers are especially fond of the lamb shank and a dish called “Adana kebab,” which packs a flavorful punch.

“Our customers are really diverse — Latin American, Asian, American — everybody seems to love the food,” Holloway said. “And we’re proud of that.”

Bozkurt attributes the restaurant’s success to its authenticity. From the herbs sourced from Mediterranean markets in Austin to Turkish teas, sodas, and yogurt drinks, everything is fresh and made with care. The restaurant even bakes its own bread daily.

“Lamb is a big part of our cuisine — it's healthier and tastier,” Bozkurt said. “That’s what sets Turkish food apart from typical American meals like burgers and fries.”

Despite occasional supply chain challenges, especially when sourcing herbs, the team continues to push forward. “Sometimes it’s hard to get ingredients, but we go to Austin when we need to,” Bozkurt said.

Cafe Baklava Doner Kebab is open seven days a week — Monday through Saturday from 11 a.m. to 9 p.m., and Sundays until 8 p.m. Customers can dine in or order via Uber Eats and DoorDash.

They are located at 701 W Elms Rd Ste #200, Killeen, TX, 76542.

The restaurant is active on social media and posts daily specials on Facebook and Instagram. Bozkurt said he is committed to being present every day to ensure quality and customer satisfaction.

“I want our customers to feel like they know me,” he said. “Many even call my name to check if I’m here — that means a lot.”

Holloway encouraged the community to continue supporting small businesses like theirs.

“If you’ve tried our food, tell your friends,” she said. “We’re here, and we’re waiting for you.”

‘I feel violated’: Killeen, Texas business owner reacts to nearly $100,000 stolen overnight

KILLEEN, Texas (KWTX) - A small business in Killeen, Evolutions Trading, is known for housing some of the rarest Pokemon cards, and in the early hours of Monday morning someone stole nearly $100,000 worth of their inventory.The shelves of the shop, located at 1512 Lowe’s Blvd., were wiped clean in under three minutes, a devastating hit to the local treasure trove.Evolutions Trading is a beloved hotspot for collectors and they’re now counting their losses. Among them, a Gold Star Charizard card valued at up to $18,00...

KILLEEN, Texas (KWTX) - A small business in Killeen, Evolutions Trading, is known for housing some of the rarest Pokemon cards, and in the early hours of Monday morning someone stole nearly $100,000 worth of their inventory.

The shelves of the shop, located at 1512 Lowe’s Blvd., were wiped clean in under three minutes, a devastating hit to the local treasure trove.

Evolutions Trading is a beloved hotspot for collectors and they’re now counting their losses. Among them, a Gold Star Charizard card valued at up to $18,000.

Security footage from the business shows the chilling moment when a masked intruder shatters a window and steps inside with unsettling precision.

“I feel violated. He walked to our high end case, wiped it. And stole cash. The current total we’re sitting at is just under $93,000,” says co-owner of the store, Chris Grannes.

In about two minutes, the suspect swiped through their rarest inventory, slipped out the back door and was gone before the alarm even sounded.

Grannes says among the stolen items are vintage cards collectors dream of.

“The Umbreon from Skyridge, one of my favorites, that one sits at around $10,000,” he says.

Photos taken hours after the break-in reveal the aftermath: shattered glass, empty display cases and a cash register wiped clean.

The store closes early on Sundays and is closed on Mondays, leaving the store unattended for hours. The alarm didn’t sound when the window broke, only when the intruder left out of the back door.

“It’s one of those things where our system failed and that sucks,” Grannes explains.

Had the thief left out of the broken window, he says it would have never tripped the alarm and they wouldn’t have known for hours that someone broke in.

“A lot of it feels calculated, like they knew. They staged it and were ready for it,” he says.

But in the wake of the loss came community. As the sun rose, business owners from nearby shops rallied and helped board up the store front.

“It is really cool to see that and how quick everyone has jumped on ship asking how they can help,” Grannes explains.

Despite the heartbreak, Evolutions Trading plans to reopen its doors Tuesday at 11 A.M., determined to keep their passion alive.

Killeen named Tourism Friendly Texas Certified Community by Travel Texas

The Governor's Office said the designation is meant to attract more out-of-state and international visitors to Texas and boost local jobs and revenue.KILLEEN, Texas — Killeen, Texas has been named as a Tourism Friendly Texas Certified Community by Travel Texas.Travel Texas, part of the Office of the Governor's Texas Economic Development & Tourism Office, announced that Killeen earned the designation in the inaugural...

The Governor's Office said the designation is meant to attract more out-of-state and international visitors to Texas and boost local jobs and revenue.

KILLEEN, Texas — Killeen, Texas has been named as a Tourism Friendly Texas Certified Community by Travel Texas.

Travel Texas, part of the Office of the Governor's Texas Economic Development & Tourism Office, announced that Killeen earned the designation in the inaugural year of the program following a "multi-step certification process".

RELATED: Killeen City Council approves reallocating $4.15 million for new park projects

According to Travel Texas, the designation "shows the Killeen Convention & Visitors Bureau’s commitment to further develop tourism as an economic growth strategy, boost local job creation and draw more visitors to their community and to Texas from across the nation and around the world."

The Tourism Friendly Texas Community program is reportedly open to local governments or non-profit organization that serve as the lead entity for tourism promotion and development efforts.

Benefits of the designation include the opportunity to "strengthen or establish relationships important for tourism development, educate local leaders on the importance of tourism to the state, identify and prioritize locally driven strategies and learn more about opportunities provided by Travel Texas and other state government programs available to support both communities and the travel and tourism industry," the Office of the Governor said.

According to the Governor's Office, Travel Texas' mission is to enhance and extend local economic development efforts by marketing Texas as a travel destination, especially in out-of-state and international markets, bringing in non-Texan travelers and creating revenue and jobs for local communities and the state.

“Tourism is critical to both our local and state economies, supporting one in 11 jobs across Texas,” Governor Greg Abbott said in a statement. “Travelers to and within Texas generate more than $199 billion in annual economic impact and support 1.3 million jobs across the state. Every region of this great state offers endless opportunities to experience the natural beauty, rich history and true Texas hospitality that draws visitors to our communities. I congratulate the City of Killeen and Killeen Convention & Visitors Bureau on earning this designation. All Texas communities are encouraged to apply to become a Tourism Friendly Texas Certified Community to further grow local tourism and jobs across our great state.”

“As a city that blends rich history with versatile attractions, Killeen offers visitors a distinct taste of Texas hospitality,” said Travel Texas Director Tim Fennell. “From its deep connection to the historic cavalry regiment at Fort Cavazos to its robust arts, shopping and dining options, Killeen welcomes an enriching experience for travelers. This designation as a Tourism Friendly Community recognizes the city’s efforts to provide a great experience for every traveler.”

“I am proud to congratulate the City of Killeen on its designation as a Tourism Friendly Texas Certified Community,” said Senator Pete Flores. “This recognition highlights Killeen’s commitment to promoting tourism as a vital catalyst for economic growth and job creation. With its unique blend of rich history, cultural attractions and true Texas hospitality, Killeen is well-positioned to welcome visitors from near and far. As we continue to invest in our communities, I encourage all Texas cities to pursue this designation, ensuring that we showcase the diverse experiences our state has to offer and strengthen our local economies in the process."

“Congratulations to the City of Killeen on being designated as a Tourism Friendly Texas Certified Community,” said Representative Brad Buckley. “Killeen seamlessly blends its rich military and railroad history with all the modern benefits of outdoor activities, diverse dining opportunities, museums and Texan hospitality. It is a destination that can be enjoyed by all ages, and I look forward to seeing people choose a visit to Killeen as a result of this designation.”

“Congratulations to the City of Killeen on being named a Tourism Friendly Texas Certified Community by Travel Texas,” said Representative Hillary Hickland. “As one of the largest cities in our state and home to a proud U.S. military base, Killeen’s rich history and welcoming spirit continue to draw visitors from across the nation. This well-deserved recognition highlights the incredible work being done to make Killeen a premier destination in Texas.”

“Tourism is at the heart of Killeen, and this recognition as a Tourism Friendly Texas destination is a testament to the passion and dedication of our entire community,” said Killeen Convention & Visitors Bureau Manager Tanida Mullen. “From our hardworking staff to our welcoming residents and thriving local businesses, we are committed to making Killeen a place where visitors feel at home. This designation isn’t just an achievement — it’s a reflection of the vibrant experiences, warm hospitality and economic growth that tourism brings to our city. We’re proud to showcase everything that makes Killeen a must-visit destination in Texas.”

Bell County WCID #1 asking residents to reduce water use to allow for pipeline repairs

BELL COUNTY, Texas — The City of Killeen will implement Stage 4 of its Water Conservation Plan May 27-30 as the Bell County Water Control and Improvement District (WCID...

BELL COUNTY, Texas — The City of Killeen will implement Stage 4 of its Water Conservation Plan May 27-30 as the Bell County Water Control and Improvement District (WCID) #1 nears completion on two water system projects, the City has announced.

All customers of Bell County WCID #1 will also be asked to implement Stage 3 of the drought contingency plan, seeking to reduce water usage by 30%.

RELATED: Marlin ISD to reopen Friday as water service slowly returns

According to WCID #1, two projects are nearing completion, and will require a shutdown of the 48-inch line to make final connections. This water main reportedly delivers around two-thirds of the water supply to Nolanville, Harker Heights, Killeen and Copperas Cove along with the 439 Water Supply Corporation and Fort Cavazos.

To compensate for the shutdown, the City of Killeen asks that residents begin "mild conservation efforts" May 26, with Stage 4 of the drought contingency plan beginning May 27.

Those restrictions include:

All requirements of stage 2 and 3 shall remain in effect during stage 4 except:

The entire City of Killeen Water Conservation and Drought Contingency ordinance can be found at www.KilleenTexas.gov/WaterConservation.

For more information on water conservation in the City’s Code of Ordinances, visit this link.

WCID #1 stated a bid was awarded to McLean Construction in April 2024 to construct around 5,000 feet of 54-inch steel pipeline parallel and adjacent to a section of 48-inch concrete cylinder pipe, which the WCID says has faced several breaks over the years.

The new pipeline is reportedly now complete except for connections to the existing 48-inch pipe along North Nolan Road. Another project is reportedly the construction of a 3-million-gallon concrete storage tank west of the parallel line construction, WCID #1 said. This project also reportedly requires a shutdown of the 48-inch pipe.

WCID #1 said if water usage from residents and businesses is reduced enough, a boil water notice may not be necessary, but if water usage depletes storage levels, a boil water notice will be issued.

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