Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Kent, WA

You don't have to be an all-A student from Kent Gardens Elementary School near Kent to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Kent, WA

The ABC Marketing Services Difference

For over 20 years, our call center company in Kent, WA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Kent, WA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Farrington Court Assisted Senior Living in Kent, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Kent, WA

Why Hire a Call Center Company in Kent, WA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Kent, WA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Kent, WA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Kent, WA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Kent, WA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Kent, WA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Kent, WA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Kent, WA

17 arrested in Kent, WA during ICE raid

The BriefKENT, Wash. - Seventeen immigrants were arrested during an ICE raid in Kent on Tuesday.According to U.S. Immigration and Customs Enforcement, a multi-agency investigation was being conducted on Eagle Beverage at the West Valley Business Park in Kent.The company makes specialty beverage products — beverage mixes, syrups, teas, frappes, cocoa, cider,...

The Brief

KENT, Wash. - Seventeen immigrants were arrested during an ICE raid in Kent on Tuesday.

According to U.S. Immigration and Customs Enforcement, a multi-agency investigation was being conducted on Eagle Beverage at the West Valley Business Park in Kent.

The company makes specialty beverage products — beverage mixes, syrups, teas, frappes, cocoa, cider, sweet spices and straws — according to their website.

Federal authorities assert the Eagle Beverage illegally employed immigrants without work authorization.

ICE agents served a search warrant and raided the facility on Monday.

The agency says 17 people had "fraudulently represented their immigration status" and were arrested during the raid.

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New all-women carpentry program launches in Washington

Only 7% of carpenters are women in Washington, so this union is hoping to recruit more into the industry.KENT, Wash. —The Western States Regional Council of Carpenters union (WSRCC) has launched a new program at the Kent training center focused on recruiting more women into the trade.The Bridging Outstanding Opportunities with Tradeswoman Skills (BOOTS) program originated in Los Angeles then expanded to Portland in 2024. It’s a four-week ...

Only 7% of carpenters are women in Washington, so this union is hoping to recruit more into the industry.

KENT, Wash. —

The Western States Regional Council of Carpenters union (WSRCC) has launched a new program at the Kent training center focused on recruiting more women into the trade.

The Bridging Outstanding Opportunities with Tradeswoman Skills (BOOTS) program originated in Los Angeles then expanded to Portland in 2024. It’s a four-week pre-apprenticeship class exclusively for women that lays the framework for entering the carpentry trade.

Dani Ferris has been a carpenter for ten years and teaches the new all-women class in Kent. She said she’s witnessed firsthand the lack of women and female role models in the trades.

“Now, we’re being able to set these women up so that the future generations, they will be able to come in and they’ll see somebody who looks like them, they’ll see somebody in roles of success and leadership. Then they’ll know hey, I can do this, I got this,” said Ferris.

A WSRCC spokesperson said in the union, women make up 3.23% of the membership. In Washington state, women make up about 7% of the carpentry workforce.

Ferris said it’s a hard but rewarding job. She’s proud to have a hands-on job that has high impact.

“I love being able to wake up every morning, go in, put in an honest days work, see the progress of what I’m doing every day. Then be able to leave and come back and drive down the street, look at all the things I touched, and be like ‘I did that,’” she said.

New apprentices in Washington start at $37 an hour, then increase to $61.54 an hour when they become journeymen.

The first cohort of women in the BOOTS program is started in March, but Ferris said this will be a regular, ongoing program for women moving forward.

For more information, visit the BOOTS website.

Logan Brewing Opening its Second Location on Fri., May 23rd

Grand Opening on May 23rd In March, we shared news that Logan Brewing of Burien, Washington, was opening a second location: a brewery and taproom in nearby Kent, Washington. The former home of Airways Brewing, which closed last year, was getting a bit of a makeover while Logan Brewing waited for permits and licensing. Today we happily share news that Logan Brewing will open its new-to-them location in Kent on Friday, May 23rd. Here...

Grand Opening on May 23rd

In March, we shared news that Logan Brewing of Burien, Washington, was opening a second location: a brewery and taproom in nearby Kent, Washington. The former home of Airways Brewing, which closed last year, was getting a bit of a makeover while Logan Brewing waited for permits and licensing. Today we happily share news that Logan Brewing will open its new-to-them location in Kent on Friday, May 23rd. Here’s the announcement from social media, as well as our original story

“It’s announcement time! We are happy to announce we will be opening in Kent Friday MAY 23rd!! Our new family & dog friendly taproom and production brewery is located at 8611 S 212th Street in Kent! We’ve been hard at work for months and we’re ready to show you the results!! We will have more details next week! Stay tuned!!”

Original Post (March 16, 2025)

Another local brewery is taking over the former Airways Brewing location in Kent

It’s been a poorly kept secret, but Logan Brewing didn’t want to make any assumptions or official announcements until the paperwork was settled. Today, the Burien-based brewery announced its plans to take over the Airways Brewing taproom and brewery in Kent.

As we reported, Airways Brewing closed the first of its two locations, the Bistro in downtown Kent, in October last year. A month later, it announced it was going out of business entirely and closing the brewery and taproom on 212th Street. It left a hole in the community. Airways Brewing’s owners hoped another brewery would move in and fill the void. That’s what just happened.

Chris Polumbo (above) is one of the owners at Logan Brewing. He says that the paint is drying and they’re waiting on permits, but he hopes to open it to the public in May or June. He is noticeably excited about this development. The brewery has been looking for a way to increase production for some time, a problem that this development solves. Moving forward, Logan Brewing will produce much more beer, using the relatively new, state-of-the-art brewing equipment that Airways left behind.

“Logan Brewing is growing,” Chris said in the announcement. “We will be carrying on the legacy of Airways Brewing by taking over their former production brewery and taproom in Kent… We’re so excited to put down more roots in South King County! Born in Burien, Made in Kent!”

Logan Brewing’s current location, a brewery and taproom in downtown Burien, is just 10 miles away from what will become its second home at 8611 S 212th Street, Kent, WA. The Burien location will stay open. We will share any developments here on the blog. Otherwise, follow Logan Brewing on Instagram and Facebook.

Visit our Events page for information about other upcoming beer events.

Expect nighttime closures on SR 167 in Auburn, Kent for sign bridge and gantry installation

Travelers should plan for overnight closures of northbound and southbound SR 167 in Auburn between April 21-22, and in Kent, between April 24-25.Contractor crews working for the Washington State Department of Transportation will install sign bridges and toll gantry structures as part of the ...

Travelers should plan for overnight closures of northbound and southbound SR 167 in Auburn between April 21-22, and in Kent, between April 24-25.

Contractor crews working for the Washington State Department of Transportation will install sign bridges and toll gantry structures as part of the SR 167 Corridor Improvements Project.

Closure Details, April 21-22:

All lanes of northbound and southbound SR 167 in Auburn will be closed overnight from South 277th Street to 15th Street Northwest from 10 p.m. Monday, April 21 to 4 a.m. Tuesday, April 22. A signed detour will be in place.

The following on- and off-ramps will also be closed:

Closure Details, April 24-25:

All lanes of northbound and southbound SR 167 in Kent will be closed overnight from South 212th Street to South 180th Street from 10 p.m. Thursday, April 24, to 4 a.m. Friday, April 25. A signed detour will be in place.

The following on- and off-ramps will also be closed:

This work requires favorable weather conditions and could be rescheduled in the event of inclement weather. Schedule updates will be available on the project webpage, WSDOT’s Travel Center map, the WSDOT mobile app and by signing up for King County email updates.

Disclaimer:

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Service Areas

ABC Marketing Outbound Sales Kent, WA