Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Kansas City, KS

You don't have to be an all-A student from University of MissouriKansas City near Kansas City to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Kansas City, KS

The ABC Marketing Services Difference

For over 20 years, our call center company in Kansas City, KS has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Kansas City, KS

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Ashton on the Plaza in Kansas City, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Kansas City, KS

Why Hire a Call Center Company in Kansas City, KS for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Kansas City, KS can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Kansas City, KS

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Kansas City, KS

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Kansas City, KS

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Kansas City, KS

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Kansas City, KS, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Kansas City, KS

Mouse droppings on plates, no hot water: Kansas City area restaurant inspections

From backed-up sinks to chewed-up rice bags, health inspectors in Missouri and Kansas found numerous violations at Kansas City area restaurants in March.Dining establishments like sit-down restaurants, drive-thrus, gas stations and cafeterias are required to get food inspections, and governments have to release those inspections to the public.In Kansas City, the city’s health department enforces the food co...

From backed-up sinks to chewed-up rice bags, health inspectors in Missouri and Kansas found numerous violations at Kansas City area restaurants in March.

Dining establishments like sit-down restaurants, drive-thrus, gas stations and cafeterias are required to get food inspections, and governments have to release those inspections to the public.

In Kansas City, the city’s health department enforces the food code while in Kansas, the state’s Department of Agriculture handles inspections. The lower the number of violations, the better.

Most restaurants often correct violations at the time of the original inspection or shortly thereafter. The full inspections show how each establishment has corrected or is working to correct any remaining violations. They are available for Kansas City at inspectionsonline.us/foodsafety/mousakansascity/search.htm and agriculture.ks.gov.

Here are the restaurants in Kansas City and Johnson and Wyandotte counties that received seven or more critical/priority violations from March 9 to 29.

The restaurant was shut down after failing to address issues after three follow-up inspections by the Kansas City Health Department. An inspector found the dishwashing sink backed up when the handwashing sink was in use, and grease buildup on the fryer.

An additional follow-up inspection has not occurred.

The fish restaurant was shut down after an inspector found the hot water temperature was 58 degrees, more than 25 degrees lower than it should be, according to the FDA food code.

The establishment fixed the issue and was able to reopen the next day after a follow-up inspection.

An employee picked up cupcakes with their bare hands and said there were no gloves at the Plaza bakery, according to an inspector. A can of WD-40 sat on a shelf with food above the industrial mixers and a mop was stored in a handwashing sink.

The establishment still had seven critical violations after its required follow-up inspection April 2.

An inspector found mouse droppings all throughout the kitchen, including on clean plates and bags of rice. Pests also chewed through a bag of rice, and tofu was kept under the dishwashing sink at room temperature.

The restaurant corrected all the violations, according to a follow-up inspection March 25.

There were no sanitizer buckets in the kitchen and a container of ground beef was defrosting incorrectly, according to the report.

The restaurant corrected all the violations, according to a follow-up inspection April 2.

While making a breakfast burrito, a cook placed a tortilla on top of cracked eggshells, an inspector with the Kansas Department of Agriculture witnessed. A plan of flautas had been kept in the fridge for longer than a week.

The restaurant corrected all the violations, according to a follow-up inspection April 1.

This story was originally published April 6, 2025 at 5:00 AM.

LIST: Fish Fry Fridays in the Kansas City area

KANSAS CITY, Mo. (KCTV) - With the Lenten season beginning on Ash Wednesday this week, Kansas City-area parishes are serving up fish (and much more!) on Fridays until mid-April.See the area church Fish Fry events below. You can email your parish Fish Fry to [email protected] DatesTimeChurch of the Good ShepherdSmithville, MOMarch 7-April 114:30-7 p.m.Church of the Santa FeBu...

KANSAS CITY, Mo. (KCTV) - With the Lenten season beginning on Ash Wednesday this week, Kansas City-area parishes are serving up fish (and much more!) on Fridays until mid-April.

See the area church Fish Fry events below. You can email your parish Fish Fry to [email protected].

OrganizationLocationFriday DatesTime
Church of the Good ShepherdSmithville, MOMarch 7-April 114:30-7 p.m.
Church of the Santa FeBuckner, MOMarch 7-April 115-7 p.m.
Holy CrossKansas City, MOMarch 7-April 116-9 p.m.
Holy FamilyKansas City, MOMarch 14, April 244:30-7:30 p.m.
Holy SpiritLee’s Summit, MOMarch 7-April 45-7 p.m.
Immaculate ConceptionLexington, MOMarch 28, April 114:30-6:30 p.m.
Immaculate ConceptionMontrose, MOMarch 7, 21, April 45-7:30 p.m.
Knights of Columbus 4962Kansas City, MOMarch 7-April 114:30 p.m.-7 p.m.
Our Lady of Perpetual Help/RedemptoristKansas City, MOMarch 7-April 115-7:30 p.m.
Our Lady of the PresentationLee’s Summit, MOMarch 7-April 115-7 p.m.
Sacred HeartWarrensburg, MOMarch 7-215-7 p.m.
St. AnnPlattsburg, MOMarch 7, 21, April 114:30-7 p.m.
St. AnthonyKansas City, MOMarch 7-April 115-7 p.m.
St. BridgetPleasant Hill, MOMarch 14, 28, April 115-6:30 p.m.
St. Charles BorromeoKansas City, MOMarch 7, 21, April 44-7 p.m.
St. ElizabethKansas City, MOMarch 7, 29, April 45-8 p.m.
St. JamesLiberty, MOMarch 14, 28, April 115-7 p.m.
St. John Francis RegisKansas City, MOMarch 7-April 115-7 p.m.
St. John LaLandeBlue Springs, MOMarch 7, 21, April 44:30-7 p.m.
St. Jude the ApostleOak Grove, MOMarch 7-April 115-6:30 p.m.
St. MarkIndependence, MOMarch 14-285-7:30 p.m.
St. Robert BellarmineBlue Springs, MOMarch 14, 28, April 114:30-7 p.m.
St. SabrinaBelton, MOMarch 7-April 115-7 p.m.
St. Thomas MoreKansas City, MOMarch 7, 14, 28, April 4, 115-7 p.m.

For more information on Fish Fry events in the Diocese of Kansas City-St. Joseph, click here.

OrganizationLocationFriday DatesTime
Corpus ChristiLawrence, KSMarch 7, 14, 286:30 p.m.
Cure of ArsLeawood, KSMarch 7- April 115-7 p.m.
Church of the NativityLeawood, KSMarch 7- April 115-7:30 p.m.
Church of the Ascension Knights of ColumbusOverland Park, KSMarch 7-April 115-8:30 p.m.
Divine Mercy ParishGardner, KSMarch 7, 14, 28, April 4, 115-7 p.m.
Good Shepherd ParishShawnee, KSMarch 7-April 115-7 P.M.
Holy Spirit ParishOverland Park, KSMarch 7-April 115-7 p.m.
Queen of the Holy RosaryBucyrus, KSMarch 7-April 115:30-7 p.m.
Sacred Heart ParishTonganoxie, KSMarch 21, April 114-6:30 p.m.
Shawnee Knights of Columbus Council 2332Shawnee, KSMarch 7, 145-7 p.m.
St. Agnes SchoolRoeland Park, KSMarch 7-April 115-7 p.m.
St. Michael the ArchangelLeawood, KSMarch 7-April 114:45-6:45p
St. PatrickKansas City, KSMarch 7-April 114:30-7 p.m.
St. Pius XMission, KSMarch 14, 28, April 114-6:30 p.m.

For more information on Fish Fry events in the Diocese of Kansas City-Kansas, click here.

Copyright 2025 KCTV. All rights reserved.

Injured Kansas City, KS, Firefighter Wants to Meet Man who Saved Him

As a veteran Kansas City firefighter recovers from a serious leg injury, he is anxious to shake the hand of the man who helped save him.There's a problem though. He doesn't know who that Good Samaritan is.As crews were battling a fire at a Subway in January, a motorist ran over a supply line“As that person drove away, it pulled a hose off the hydrant with such force and velocity that it struck the firefighter in the lower leg, causing an open tibia/fibula fracture,” Assistant Fire Chief Scott Schaunaman told ...

As a veteran Kansas City firefighter recovers from a serious leg injury, he is anxious to shake the hand of the man who helped save him.

There's a problem though. He doesn't know who that Good Samaritan is.

As crews were battling a fire at a Subway in January, a motorist ran over a supply line

“As that person drove away, it pulled a hose off the hydrant with such force and velocity that it struck the firefighter in the lower leg, causing an open tibia/fibula fracture,” Assistant Fire Chief Scott Schaunaman told Fox4

The firefighter ended up in the middle of the busy street.

“A good Samaritan stopped, used his truck to block oncoming traffic, checked on the status of the firefighter and actually helped him get off the road to a safe area until firefighters could get there to render further care,” he explained.

The man was wearing an orange sweatshirt and driving a white truck.

The injured firefighter has had two surgeries and won't be returning to duty for some time.

“I just talked to him this afternoon, the firefighter, and he is literally dying to meet this person and shake that person’s hand because he truly believes that he was instrumental in helping save his life,” the assistant chief added.

Police charged Gabriel Taylor, 29. for aggravated arson in connection with the Jan. 13 fire.

About the Author

Susan Nicol is the news editor for Firehouse.com. She is a life member and active with the Brunswick Volunteer Ambulance & Rescue Company, Oxford Fire Company and Brunswick Vol. Fire Co. Susie has been an EMT in Maryland since 1976. Susie is vice-president of the Frederick County Fire/Rescue Museum. She is on the executive committee of Frederick County Volunteer Fire and Rescue Association. She also is part of the Maryland Institute for Emergency Medical Services Systems (MIEMSS) Region II EMS Council. Susie is a board member of the American Trauma Society, Maryland Division. Prior to joining the Firehouse team, she was a staff writer for The Frederick News-Post, covering fire, law enforcement, court and legislative issues.

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Here are the worst-rated nursing homes in the Kansas City area from federal scorecard

For seniors and their loved ones, choosing a nursing home in the Kansas City area can be a big — and pricey — decision.To help guide that decision, the Centers for Medicare and Medicaid Services grades facilities using nursing home data including staffing levels, last two state health inspections and three years of complaints.There are a total of ...

For seniors and their loved ones, choosing a nursing home in the Kansas City area can be a big — and pricey — decision.

To help guide that decision, the Centers for Medicare and Medicaid Services grades facilities using nursing home data including staffing levels, last two state health inspections and three years of complaints.

There are a total of 97 nursing facilities within 25 miles of downtown Kansas City, according to Centers for Medicare and Medicaid Services. But more than a third of those nursing homes received the lowest possible grade of one star from the federal department.

In Missouri and Kansas, annual inspections review residents’ well-being, the building, the staff and food safety.

Some of these facilities were recently cited for abuse. The Medicare website does not give details on what they were cited for or how many citations they received, but defines abuse as “willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse.”

If you suspect that an elder or person with a disability is experiencing abuse in Missouri, you can file a report with the Missouri Department of Health and Senior Services by calling 800-392-0210 or filling out an online form. In Kansas, contact the Kansas Department for Aging and Disability Services at 800-842-0078 or email [email protected].

Find information about nursing homes and other healthcare providers around the Kansas City area on Medicare.gov.

Here are the one-star-rated nursing homes in the Kansas City area that had citations for abuse as of Feb. 26, 2025:

These are the rest of the one-star nursing homes in the Kansas City area, as of Feb. 26, 2025:

The Kansas City area also has several highly rated nursing homes. Here are the facilities with five-star ratings from the Centers for Medicare and Medicaid Services:

Have more questions about aging in the Kansas City area? Ask the Service Journalism team at [email protected].

This story was originally published March 26, 2025 at 5:00 AM.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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