Call Center Company in Jersey City, NJ
You don't have to be an all-A student from New Jersey City University near Jersey City to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Jersey City, NJ
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Jersey City, NJ has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at LaFayette Senior Living Center in Jersey City, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Jersey City, NJ for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Jersey City, NJ can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Jersey City, NJ, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Jersey City, NJ
Flood Statement Issued For Hudson County Thursday: See Timing, Track Storm
patch.comhttps://patch.com/new-jersey/hoboken/flood-statement-issued-late-thursday-hoboken-jersey-city
A coastal flood statement was issued for the Hoboken area as a nor'easter swirls through Hudson County. See timing and track with links.Caren Lissner, Patch StaffPosted Thu, May 22, 2025 at 9:30 am ET|HUDSON COUNTY, NJ — A coastal flood statement was issued for Hudson County for Thursday, as well as eastern Essex and eastern Union counties.The National Weather Service says the statement applies to 2 p.m. th...
A coastal flood statement was issued for the Hoboken area as a nor'easter swirls through Hudson County. See timing and track with links.
Caren Lissner, Patch Staff
Posted Thu, May 22, 2025 at 9:30 am ET|
HUDSON COUNTY, NJ — A coastal flood statement was issued for Hudson County for Thursday, as well as eastern Essex and eastern Union counties.
The National Weather Service says the statement applies to 2 p.m. through 7 p.m. on Thursday.
High tide, 4.7 feet, will occur around 5:11 p.m. in Hoboken on Thursday. That's generally the worst time for flooding.
(Keep your eye on the tides next week; they will rise to nearly six feet Sunday through Wednesday, and a half inch of rain is expected Tuesday.)
The NWS said for Thursday afternoon, "Up to one half foot of inundation above ground level expected in vulnerable areas near the waterfront and shoreline."
Find out what's happening in Hobokenfor free with the latest updates from Patch.
That means half a foot of flooding may occur near the river or in low-lying areas, but it's a lower amount than during Hoboken's worst storms, which have brought 1-2 feet of inundation.
Click the links below to see the storms on radar, check the up-to-date National Weather Service warnings and watches, and more.
Links For Updates
Updated NWS forecasts, watches, and warnings in each county:
What about the rivers? This NWS map of the United States will show the potential for flooding.
Plan to merge 2 N.J. universities gets thumbs up from Wall Street
Rob Jenningshttps://www.nj.com/education/2025/05/plan-to-merge-2-nj-universities-gets-thumbs-up-from-wall-street.html
One of the nation’s “Big Three” credit ratings agencies is signaling support for the proposed merger of two of New Jersey’s public universities.Moody’s upgraded New Jersey City University’s financial outlook from “stable” to “positive” Monday, four days after the sc...
One of the nation’s “Big Three” credit ratings agencies is signaling support for the proposed merger of two of New Jersey’s public universities.
Moody’s upgraded New Jersey City University’s financial outlook from “stable” to “positive” Monday, four days after the school’s president joined the president of Kean University in signing a letter of intent to pursue a merger.
The Wall Street rating agency cited the Hudson County school’s proposed merger with Kean University, among other factors, in announcing the rating change.
The two public universities announced they were considering a merger in March as New Jersey City University looked for a solution to its serious financial problems.
The change in New Jersey City University’s outlook to positive “reflects continued financial improvement and significantly reduced operating losses. NJCU also has strategically monetized real estate assets, strengthening reserves and enabling critical capital investments,” Moody’s wrote in a five-page report.
It was New Jersey City University’s second upgrade in 15 months. Moody’s upgraded the university’s outlook from “negative” to “stable” in February 2024, eight months after the university was directed by the state to find a “fiscally sound” partner.
New Jersey City University and Union County-based Kean University announced their proposed merger March 5, four weeks before the deadline set by the state.
Kean University enrolls approximately 17,000 students while New Jersey City University has 5,500 students, officials said previously.
“While challenges remain, swift operational realignment and continued state support strengthen its position as a viable partner in recently announced merger plans with Kean University,” Moody’s said in its report. “Improvements in financial strategy, risk management, and management credibility are governance considerations and key drivers of this rating action,”
Andrés Acebo, New Jersey City University’s interim president, said the rating upgrade “is not simply a financial milestone — it is a powerful affirmation of what is possible when a university chooses resilience over retreat, and purpose over paralysis."
In March, Moody’s dropped its outlook for the entire higher education sector from “stable” to “negative" due to research funding cuts, rising endowment taxes, restrictions on foreign students and other policy changes from President Trump’s administration.
Acebo said New Jersey City University is improving it financial outlook despite those pressures.
“We are not immune to the challenges confronting higher ed — but we are confronting them head-on. This moment affirms the truth we have always known: that institutions built on mission and grit can rise, even when the odds suggest otherwise," Acebo said.
It could take up to 24 months to conclude the merger, which is subject to regulatory and accreditation approvals, along with a final agreement between the two universities.
Under the deal, New Jersey City University would be renamed Kean Jersey City. Kean University’s name would remain unchanged.
Kean would assume New Jersey City University’s assets and liabilities as part of the deal. Kean would also appoint a chancellor to lead Kean Jersey City while assuming executive oversight of the campus.
Neither university has said whether a merger will include staffing cuts.
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Rob Jennings may be reached at rjennings@njadvancemedia.com.
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172 Events in Hoboken + Jersey City for Memorial Day Weekend 2025
Hoboken Girl Teamhttps://www.hobokengirl.com/hoboken-jersey-city-events-memorial-day-weekend-2025/
It’s almost Memorial Day Weekend in Hoboken and Jersey City. As we slowly transition into summer, the weekend brings many opportunities to have fun in the sun. This upcoming weekend, locals can enjoy all sorts of things to do, including a community fundraiser, a yappy hour event, and a comedy show. Below is the list of (over 170!) Hoboken + Jersey City events happening Memorial Day weekend 2025. Don’t forget — you can also submit your events to our community guide ...
It’s almost Memorial Day Weekend in Hoboken and Jersey City. As we slowly transition into summer, the weekend brings many opportunities to have fun in the sun. This upcoming weekend, locals can enjoy all sorts of things to do, including a community fundraiser, a yappy hour event, and a comedy show. Below is the list of (over 170!) Hoboken + Jersey City events happening Memorial Day weekend 2025. Don’t forget — you can also submit your events to our community guide HERE.
Disclaimer: This is a community resource. Submit events HERE and view the full calendar HERE. The Hoboken Girl is not affiliated with hosting unless explicitly stated.
The Shepherd + the Knucklehead 1313 Willow Avenue, Hoboken
Wednesday — May 28th at 8PM
Test your knowledge + relive all of your favorite Disney moments at The Shep. Questions will focus on Disney and Pixar films — from Snow White to Inside Out 2, + much more.
Antique at 112 112 Willow Avenue, Hoboken
Friday-Monday — May 23rd-26th
Enjoy hot dogs, burgers, iced tea, and more all weekend (while supplies last), as well as summer fun giveaways.
Dorrian’s Red Hand 555 Washington Street, Jersey City
Thursday — May 22nd at 8:45PM Friday — May 23rd at 7:30PM + 9:45PM Saturday — May 24th at 6:30PM + 9PM
Enjoy five comedy shows this week, hosted by Adam Mamawala, Tom Kelly, + Marty Cunnie plus comedians from Animal Planet, Comedy Central, HBO, and more. Show tickets are $25 for all shows plus a 2-item minimum per person + 20% gratuity.
This 1-bed, 1-bath condo in Hoboken is available to buy for $749,000. The property features floor-to-ceiling windows, new wide plank floors, an updated A/C system, a brand-new washer + dryer, and stainless steel appliances, among other things.
View The Local Girl’s Real Estate Directory here — which has 90+ listings just this week.
These New Jersey cities have the most miserable workers
Kylie Moorehttps://nj1015.com/these-new-jersey-cities-have-the-most-miserable-workers/
Who doesn’t feel a sense of catharsis after venting about the work day?(Not me, boss, if you’re reading this! I never have complaints, this is all about a study I read!)Many people have turned to social media as an outlet to b**** about their jobs, and some interesting trends have been popping up on TikTok.A recent study by resume.io analyzed 50,000 TikTok posts to determine what grievances employees have and which cities throughout the U.S. have the least happy workers.Hashtags played a major...
Who doesn’t feel a sense of catharsis after venting about the work day?
(Not me, boss, if you’re reading this! I never have complaints, this is all about a study I read!)
Many people have turned to social media as an outlet to b**** about their jobs, and some interesting trends have been popping up on TikTok.
A recent study by resume.io analyzed 50,000 TikTok posts to determine what grievances employees have and which cities throughout the U.S. have the least happy workers.
Hashtags played a major part in their findings, with the following sticking out like a sore thumb:
Short. Sweet. To the point.
Posts using this hashtag often describe how people are stuck in boring, repetitive jobs or feel like their work has no real purpose.
Burnout can go beyond just feeling tired. It’s that next level of exhaustion, which is a horrible combination of feeling stressed and being overworked.
TikTok users are quick to share how long hours, constant pressure, and a lack of work-life balance are taking their toll.
To quote Blink 182, “work sucks, I know.”
From meetings that could have been an email, annoying coworkers, and equipment issues, there are plenty of reasons to be frustrated on any given workday.
Unfortunately, we’ve all been there. This hashtag is all about the negative impact of poor management, be it micromanaging, a lack of support, or a lack of proper leadership.
Posts under this hashtag often describe a toxic workplace culture — think favoritism, cliques, or general negativity
So, where in the Garden State were employees making Toks about their less-than-ideal workplaces?
Three made the list.
New Jersey cities with the most unhappy employees
(1,106 posts)
Commute chaos, tight deadlines, and underfunded offices - no wonder TikTok’s full of Newark work rants.
(1,058 posts)
Port jobs and service roles dominate, but many locals feel docked in place and fed up with poor treatment.
(1,032 posts)
Close to Manhattan, far from mellow. Sky-high expectations and cramped offices fuel #WorkSucks energy.
If there’s one bright side, at least by sharing experiences on TikTok, workers feel connected to other users who are sharing similar experiences.
You can read resume.io’s study here.
Dumb and Dangerous Internet Challenges
Biggest NJ company layoffs announced in 2025
In the first quarter of 2025 alone, roughly a dozen New Jersey employers announced over 3,000 layoffs.
NJ Street Fairs are back! See the latest 2025 schedule
Please check back often as additional street fairs may be added or revised as the year progresses. All New Jersey street fairs are listed in date order.
The post above reflects the thoughts and observations of New Jersey 101.5's Kylie Moore. Any opinions expressed are Kylie's own. You can follow Kylie on Instagram.Click here to contact an editor about feedback or a correction for this story.
Hound About Town is Hosting a Party for Pups in Jersey City This June
Samantha Impagliahttps://www.hobokengirl.com/dog-party-hound-about-town-jersey-city-nj/
Hudson County residents know that Hoboken and Jersey City are two of the most dog-friendly towns around, and a local pet supply store is proving that claim even further with an upcoming event that is just for pups. Hound About Town, which has two locations in the Hamilton Park and Van Vorst Park neighborhoods of Jersey City, is hosting a party for pups this June complete with pup cups, friendship collars, pet portraits, and more. The ev...
Hudson County residents know that Hoboken and Jersey City are two of the most dog-friendly towns around, and a local pet supply store is proving that claim even further with an upcoming event that is just for pups. Hound About Town, which has two locations in the Hamilton Park and Van Vorst Park neighborhoods of Jersey City, is hosting a party for pups this June complete with pup cups, friendship collars, pet portraits, and more. The event will take place on Sunday, June 15th at 17 McWilliams Place — Hound About Town’s Hamilton Park location. Read on for more about Hound About Town’s dog-friendly event happening this June in Jersey City, New Jersey.
View this post on InstagramA post shared by Hound About Town – Pet Store, New Jersey (@houndabouttown)
Hound About Town’s party for pups is happening on Sunday, June 15th from 11AM-2PM at its Hamilton Park location. At 17 McWilliams Place, Hudson County locals and their dogs can enjoy the following:
Read More: 7th Annual ‘Great Jersey City Cleanup’ Taking Place on 5/31: How to Get Involved
“We’re throwing a banger and YOU’RE INVITED!
After having to reschedule this event due to rain in April, we are REALLY READY to party now!” the Instagram post reads.
Hound About Town is a Jersey City business owned by a local couple that is known for its commitment to sustainability, quality products, and natural ingredients. At the store, customers can find everything from food and treats (including CBD treats) to toys, beds, litter, grooming products, and more for both cats and dogs. The pet supply shop also has a partnership with local rescues to help every pet find a forever home. One of the company’s most popular features is its delivery services, which brings supplies right to your door. Its two Jersey City locations are situated at 17 McWilliams Place and 218 Montgomery Street.
See More: A List of Dog-Friendly Places in Montclair
Follow @thehobokengirl on Instagram + TikTok to stay in the know with all of the local news and happenings, sign up for our weekly newsletter here, and check out our events calendar.
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