Call Center Company in Jersey City, NJ
You don't have to be an all-A student from New Jersey City University near Jersey City to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Jersey City, NJ
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Jersey City, NJ has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at LaFayette Senior Living Center in Jersey City, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Jersey City, NJ for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Jersey City, NJ can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Jersey City, NJ, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Jersey City, NJ
Kean and New Jersey City Universities Sign Letter of Intent in Next Merger Step
New Jersey Business Magazinehttps://njbmagazine.com/njb-news-now/kean-and-new-jersey-city-universities-sign-letter-of-intent-in-next-merger-step/
Higher Ed On May 15, 2025Kean University and New Jersey City University (NJCU) today signed a Letter of Intent (LOI), advancing a proposed merger that would integrate NJCU into Kean.The planned merger, subject to regulatory and accreditation approvals and a formal definitive agreement to be entered into between the two institutions, would see Kean University assume NJCU and operate an additional location to be known as “Kean Jersey City.”“This strategy honors the legacy of NJCU while elevating ...
Higher Ed
On May 15, 2025
Kean University and New Jersey City University (NJCU) today signed a Letter of Intent (LOI), advancing a proposed merger that would integrate NJCU into Kean.
The planned merger, subject to regulatory and accreditation approvals and a formal definitive agreement to be entered into between the two institutions, would see Kean University assume NJCU and operate an additional location to be known as “Kean Jersey City.”
“This strategy honors the legacy of NJCU while elevating our shared commitment to access, equity and excellence,” said Kean University President Lamont O. Repollet, Ed.D. “By coming together, we are creating a stronger, more resilient public higher education system that meets the needs of New Jersey’s students and communities. Together, Kean and NJCU reaffirm our responsibility as anchor institutions to uplift and empower the people we serve.”
“As we approach NJCU’s centennial, this historic merger will mark the beginning of the next chapter in our mission to deliver accessible and equitable public higher education,” said NJCU Interim President Andrés Acebo, J.D. “Through a collaborative process rooted in student and community engagement, I’m confident we will unite our campus communities in a way that celebrates our distinct cultures and builds a more vibrant, inclusive and innovative university for the next century.”
Under the planned merger, the Kean president would ultimately assume executive oversight, while a campus chancellor appointed by the Kean president would lead Kean Jersey City. After full merger approval, NJCU students would automatically become Kean students, without disrupting their education. Kean would assume NJCU’s assets and liabilities.
“This partnership reflects our strategic vision to build a robust, inclusive university that meets the needs of New Jersey’s students,” said Steve Fastook ’06H, chair of the Kean University Board of Trustees. “We are committed to shaping a future where public higher education drives meaningful social and economic impact.”
“Today’s signing of the LOI represents a ceremonial yet significant milestone in this process,” said Luke Visconti, chair of the NJCU Board of Trustees. “It provides an important framework for the detailed discussions that will follow. The Board of Trustees is optimistic that the collaborative dialogue over the coming weeks and months will yield a partnership model that honors the unique strengths and traditions of both institutions while creating a stronger, more resilient university that better serves our students and communities.”
An integration planning team, including representatives from both universities, will begin work immediately to coordinate the merger process with the New Jersey Office of the Secretary of Higher Education (OSHE). Shared services agreements will be developed to ensure operational efficiency and enhanced student success.
“The state is pleased to see New Jersey City University and Kean University take this important step toward a strategic merger,” said New Jersey Secretary of Higher Education Brian Bridges, Ph.D. “The collaboration between these two mission-aligned institutions reflects a thoughtful and student-focused approach that fulfills the obligations of the Transition Plan, supports long-term institutional resilience, and prioritizes student success.”
The nonbinding LOI outlines a multi-phase regulatory process beginning with a change in control, targeted for June 2026, pending approval from the Kean University Board of Trustees, the Middle States Commission on Higher Education (MSCHE), the New Jersey State Legislature and OSHE. That will be followed by a final merger implementation, subject to United States Department of Education (USDOE) approval, whereby the NJCU campus becomes an additional location of Kean University operating as Kean Jersey City.
To access more business news, visit NJB News Now.
Related Articles:
Kean University and New Jersey City University Sign Letter of Intent in Next Step Toward Historic Merger
Insider NJhttps://www.insidernj.com/press-release/kean-university-and-new-jersey-city-university-sign-letter-of-intent-in-next-step-toward-historic-merger/
Kean University and New Jersey City University Sign Letter of Intent in Next Step Toward Historic MergerUNION, N.J. — Kean University and New Jersey City University (NJCU) today signed a Letter of Intent (LOI), advancing a proposed historic merger that would integrate NJCU into Kean and enhance access to innovative and inclusive higher education across New Jersey.The planned merger, subject to regulatory and accreditation approvals and a formal definitive agreement to be entered into between the two institutions, w...
Kean University and New Jersey City University Sign Letter of Intent in Next Step Toward Historic Merger
UNION, N.J. — Kean University and New Jersey City University (NJCU) today signed a Letter of Intent (LOI), advancing a proposed historic merger that would integrate NJCU into Kean and enhance access to innovative and inclusive higher education across New Jersey.
The planned merger, subject to regulatory and accreditation approvals and a formal definitive agreement to be entered into between the two institutions, would see Kean University assume NJCU and operate an additional location to be known as “Kean Jersey City.” It would preserve NJCU’s mission of serving first-generation, adult and historically underserved students while advancing Kean’s role as the state’s urban research university and a newly designated R2 research university.
“This strategy honors the legacy of NJCU while elevating our shared commitment to access, equity and excellence,” said Kean University President Lamont O. Repollet, Ed.D. “By coming together, we are creating a stronger, more resilient public higher education system that meets the needs of New Jersey’s students and communities. Together, Kean and NJCU reaffirm our responsibility as anchor institutions to uplift and empower the people we serve.”
“As we approach NJCU’s centennial, this historic merger will mark the beginning of the next chapter in our mission to deliver accessible and equitable public higher education,” said NJCU Interim President Andrés Acebo, J.D. “Through a collaborative process rooted in student and community engagement, I’m confident we will unite our campus communities in a way that celebrates our distinct cultures and builds a more vibrant, inclusive and innovative university for the next century.”
Under the planned merger, the Kean president would ultimately assume executive oversight, while a campus chancellor appointed by the Kean president would lead Kean Jersey City. After full merger approval, NJCU students would automatically become Kean students, without disrupting their education. Kean would assume NJCU’s assets and liabilities.
“This partnership reflects our strategic vision to build a robust, inclusive university that meets the needs of New Jersey’s students,” said Steve Fastook ’06H, chair of the Kean University Board of Trustees. “We are committed to shaping a future where public higher education drives meaningful social and economic impact.”
"Today's signing of the LOI represents a ceremonial yet significant milestone in this process,” said Luke Visconti, chair of the NJCU Board of Trustees. “It provides an important framework for the detailed discussions that will follow. The Board of Trustees is optimistic that the collaborative dialogue over the coming weeks and months will yield a partnership model that honors the unique strengths and traditions of both institutions while creating a stronger, more resilient university that better serves our students and communities."
An integration planning team, including representatives from both universities, will begin work immediately to coordinate the merger process with the New Jersey Office of the Secretary of Higher Education (OSHE). Shared services agreements will be developed to ensure operational efficiency and enhanced student success.
“The State is pleased to see New Jersey City University and Kean University take this important step toward a strategic merger,” said New Jersey Secretary of Higher Education Brian Bridges, Ph.D. “The collaboration between these two mission-aligned institutions reflects a thoughtful and student-focused approach that fulfills the obligations of the Transition Plan, supports long-term institutional resilience, and prioritizes student success.”
The nonbinding LOI outlines a multi-phase regulatory process beginning with a change in control, targeted for June 2026, pending approval from the Kean University Board of Trustees, the Middle States Commission on Higher Education (MSCHE), the New Jersey State Legislature and OSHE. That will be followed by a final merger implementation, subject to United States Department of Education (USDOE) approval, whereby the NJCU campus becomes an additional location of Kean University operating as Kean Jersey City.
PHOTO/CAPTION:
Kean University President Lamont O. Repollet, Ed.D., and New Jersey City University Interim President Andrés Acebo, J.D., today signed a Letter of Intent, advancing a proposed merger to integrate NJCU into Kean and enhance access to higher education across New Jersey. (Photo Credit: Kean University)
ABOUT KEAN UNIVERSITY
Kean University, New Jersey’s urban research university, is a national institution of higher education recognized for its diversity, innovation and the social mobility of its graduates. Designated an R2 research university by the Carnegie Classification of Institutions of Higher Education, Kean ranks among the top eight percent of U.S. universities for research and doctorate production. Founded in 1855 as a teachers college, Kean has evolved into a thriving research university that supports students as they persist to graduation, give back to their communities and launch successful careers. Kean’s six colleges offer more than 50 undergraduate programs, six doctoral degree programs and more than 70 options leading to master’s degrees, professional diplomas or certifications, across a full range of academic subjects. With campuses in Union, Toms River and Manahawkin, New Jersey, and Wenzhou, China, as well as Kean Online, the University provides students of all backgrounds an affordable and accessible world-class education. Learn more at [www.kean.edu]www.kean.edu.
ABOUT NEW JERSEY CITY UNIVERSITY
New Jersey City University is a comprehensive public regional institution committed to providing a high-quality education to a diverse student population. Located in Jersey City, New Jersey, NJCU offers a wide range of undergraduate and graduate programs and is dedicated to fostering an inclusive and supportive environment for learning, professional development, and community engagement. Recognized as a top university for improving upward economic social mobility, students enrolled in our undergraduate, graduate, or doctoral programs have access to an affordable, diverse environment, and an exceptionally supportive faculty. This prepares them to go on to become the next generation of workers and leaders who improve their communities and the State of New Jersey. Learn more at [www.NJCU.edu]www.NJCU.edu.
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So… Which Roads Are Closed in Hoboken This Weekend? + More on NJ Transit Strike
Stephanie Spearhttps://www.hobokengirl.com/hoboken-road-closures-nj-transit-strike-may-16-2025/
One of the reasons we love living in Hudson County is the multitude of ways to get around town, but this weekend, repairs on both the roads and rails — combined with special event road closures — will create a challenge for those in transit. Read on for more about what’s happening with road closures and rail service disruptions in Hoboken and Jersey City this weekend....
One of the reasons we love living in Hudson County is the multitude of ways to get around town, but this weekend, repairs on both the roads and rails — combined with special event road closures — will create a challenge for those in transit. Read on for more about what’s happening with road closures and rail service disruptions in Hoboken and Jersey City this weekend.
Jersey Avenue
Jersey Avenue between Harrison Street in Hoboken and 18th Street in Jersey City has been closed 24 hours a day since April 14th, 2025. The roads are closed so crews can complete work to install a flood gate to mitigate stormwater. The work has been extended for several more weeks, with the southbound portion of Jersey Avenue reopening on May 23rd. More on the Jersey Avenue closure here.
Sinatra Drive
The eastern lane of Sinatra Drive from approximately Fifth Street to Sinatra Drive North has been closed 24/7 since April 10th. This is part of the City’s Waterfront Reconstruction Project. The lane is closed to pedestrian and vehicular traffic and is anticipated to reopen in Fall 2025. More on the Sinatra Drive closure here.
Washington Street
The Hoboken Arts and Music Festival will take place on Sunday, May 18th. The festival will result in Washington Street being closed between Observer Highway and Seventh Street.
A rideshare drop-off zone will be located on the west side of Washington Street from Eighth to Ninth Street. Parking will be extremely limited, and there is a gridlock advisory from 4PM to 8PM on Sunday, according to a Nixle alert from the City.
Read More: Hoboken’s 2025 Spring Arts + Music Festival Happening on 5/18
Hudson-Bergen Light Rail
Per a Nixle alert from the City of Hoboken, NJ Transit and the New Jersey Department of Environmental Protection (NJDEP) are planning to conduct construction that would necessitate a double-track outage in the northern section of the Hudson-Bergen Light Rail (HBLR) system throughout this weekend. 19th Street in Weehawken would be fully closed west of the HBLR track crossing, between Waterfront Terrace and the Hartz Mountain ramp, between 8AM on Saturday, May 17th, through 8PM on Sunday, May 18th.
NJ Transit Rail Lines + Buses
NJ Transit may be shut down beginning May 16th due to a worker strike. NJ Transit has estimated that this strike would affect 350,000 daily NJ Transit travellers, with 70,000 New York-bound commuters who transfer from NJ Transit rail to PATH trains at Hoboken Terminal and Newark Penn Station being the most impacted.
The agency has drafted a contingency plan in case the strike does happen. Alternative services, which NJ Transit states would cost taxpayers $4 million per day, include New York bus routes and Park + Ride. See what options are available here.
Because of the potential transit strike, there will be no bus service at MetLife Stadium this weekend. Concertgoers are advised to make alternative travel plans.
This piece will be updated on May 16th to reflect the status of the strike.
Read More: Struggle Summer Continues as Delays + Cancellations Disrupt EWR
Follow @thehobokengirl on Instagram + TikTok to stay in the know with all of the local news, sign up for our weekly newsletter here, and check out our events calendar.
New Jersey Is Facing a Possible Transit Strike. Here’s What to Know.
Patrick McGeehanhttps://www.nytimes.com/2025/05/13/nyregion/nj-transit-strike.html
Hundreds of thousands of New Jersey commuters may be caught up in the state’s first transit strike in more than 40 years as soon as Friday morning.The engineers who drive New Jersey Transit’s commuter trains have threatened to walk out after midnight Thursday if the union that represents them cannot reach an agreement with the agency on a contract that has been under negotiation for many months.Union officials met with NJ Transit executives for several hours on Wednesday and were scheduled to resume negotiating on T...
Hundreds of thousands of New Jersey commuters may be caught up in the state’s first transit strike in more than 40 years as soon as Friday morning.
The engineers who drive New Jersey Transit’s commuter trains have threatened to walk out after midnight Thursday if the union that represents them cannot reach an agreement with the agency on a contract that has been under negotiation for many months.
Union officials met with NJ Transit executives for several hours on Wednesday and were scheduled to resume negotiating on Thursday. Kris Kolluri, the transit agency’s chief executive, described the talks this week as “constructive.” But it was not clear how close the sides were to averting a shutdown of the rail system.
The engineers have said they are seeking parity in pay with engineers at other commuter railroads in the area. The transit agency’s chief executive, Kris Kolluri, has repeatedly said that it cannot afford the pay increases the union is demanding.
The two sides met with the National Mediation Board in Washington on Monday in a last-ditch effort to resolve their differences. Mr. Kolluri said the discussion was “constructive” and that he looked forward to continuing negotiations in good faith.
In the meantime, New Jersey Transit has drawn up a contingency plan. But Mr. Kolluri said that the additional buses it would offer as a substitute in the event of a strike could handle only about 20 percent of the daily train riders.
The agency has asked commuters to make plans to work from home if their presence in the workplace is not essential. Mr. Kolluri has said a strike could last for weeks.
Among the first casualties of the looming strike were the trains and buses NJ Transit had planned to provide for access to Shakira’s concerts on Thursday and Friday nights at MetLife Stadium in East Rutherford, N.J.
The agency canceled that service, for now. A lingering strike could jeopardize transit service to Beyoncé’s five concerts over the following two weeks.
How likely is a strike?
Most threatened transit strikes, like the last one in New Jersey nine years ago, do not materialize.
But the tone of these negotiations has grown harsher as the strike deadline has neared.
Last week, Mr. Kolluri questioned the “mental health” of Thomas Haas, the general chairman of the Brotherhood of Locomotive Engineers and Trainmen, after the union’s members overwhelmingly rejected a previous agreement.
Mr. Kolluri and union officials shook hands on a deal that appeared to bridge the impasse more than a month ago. But the union engineers voted it down and sent their negotiator back to the bargaining table.
Mr. Kolluri has refused to increase New Jersey Transit’s offer, saying that any extra pay offered to the engineers would have to be paid to all 14 of the agency’s other unions.
“This is the deal that was offered, that he shook my hands on, that he negotiated, and now he has to live with his consequences,” Mr. Kolluri said.
Mark Wallace, the national president of the engineers’ union, said that Mr. Kolluri was not interested in reaching a deal. “He’s trying to vilify us with the citizens of New Jersey,” Mr. Wallace said.
What are the issues to be resolved?
In most labor negotiations, the two sides disagree on a number of work rules, such as schedules and staffing levels. But this dispute is now just about money.
Mr. Haas said last week that the union had agreed to 95 percent of New Jersey Transit’s demands.
“The only sticking point we have are wages,” he said. “Every other part of this contract is resolved.”
But the gap between the union’s pay demands and what the agency is offering is very wide.
Mr. Kolluri said the offer the union voted down in March would have raised the average annual pay of full-time engineers to $172,000 from $135,000. But Mr. Haas said those figures were inflated. The union, he said, would happily accept a contract that raised engineers’ annual pay to $172,000.
In essence, New Jersey Transit insists that the 450 engineers represented by the union accept the same contract terms that all of the agency’s other unions accepted. Just last week, the agency announced a contract deal with its biggest union, which represents 5,500 employees of its bus network.
But the engineers say they should be paid on a par with the drivers of trains at the region’s other commuter railroads, including the Long Island Rail Road and Metro-North Railroad. They say those railroads pay their engineers about $10 an hour more than New Jersey Transit pays.
What will happen if there is a strike?
Most commuters do not remember the last transit strike in New Jersey, which happened in 1983 and lasted about three weeks. Another strike loomed in 2016 but was averted a day before it would have begun.
But the contingency plan New Jersey Transit has created is similar to the one used 42 years ago. It involves chartered buses running from four satellite lots around the state to the Port Authority Bus Terminal in Midtown Manhattan or to stations of the PATH train in North Jersey, starting on May 19. There would be no chartered buses on the first day of the strike.
Each bus carries about 100 passengers, compared with as many as 1,000 on a full train, Mr. Kolluri said. The buses will accommodate only about 20 percent of the 70,000 commuters who take trains into the city, he said.
Some displaced commuters are likely to try to switch to existing bus routes operated by New Jersey Transit and private carriers. Others are likely to drive at least part of the way to the city, adding traffic to already congested roads, transportation experts said.
“If the strike does happen, even with a contingency plan in place, this is going to be incredibly disruptive to the region,” said Zoe Baldwin, vice president for state programs at the Regional Plan Association. “No matter what mode you’re on, you’re going to have a more difficult commute than usual.”
'Jersey Fest' Concert In Jersey City Postponed Suddenly
Caren Lissnerhttps://patch.com/new-jersey/jersey-city/annual-jersey-fest-concert-jersey-city-postponed
JERSEY CITY, NJ — An annual concert that was to feature New Jersey musicians and food this weekend has been postponed, the organizers said Wednesday.The "Jersey Fest" concert, in its second year, was to take place at the White Eagle Hall concert venue on Saturday night.It was described as "a night of live music, great food, and pure Jersey spirit" with rock, indie, blues, and folk music from Reality Suite, Emerson Woolf and the Wishbones, and Connor Bracken and the Mother Leeds Band.Food vendors...
JERSEY CITY, NJ — An annual concert that was to feature New Jersey musicians and food this weekend has been postponed, the organizers said Wednesday.
The "Jersey Fest" concert, in its second year, was to take place at the White Eagle Hall concert venue on Saturday night.
It was described as "a night of live music, great food, and pure Jersey spirit" with rock, indie, blues, and folk music from Reality Suite, Emerson Woolf and the Wishbones, and Connor Bracken and the Mother Leeds Band.
Food vendors were to include Rutt’s Hut and Johnny’s Pork Roll and Coffee Too. VIP ticket holders were entitled to special chef's tastings, surprises, a private bar, and more.
"After much consideration, we’ve made the incredibly tough decision to postpone this weekend’s Jersey Fest until later this year," said Radio Garden State. "This wasn’t an easy call. A lot of heart, time, and energy went into planning this event, not just from us, but from the incredible artists and bands, vendors, and partners who helped bring it to life."
Find out what's happening in Jersey Cityfor free with the latest updates from Patch.
They said, "But in order to give this festival the full experience and energy it deserves, for the bands, the vendors, and especially for all of you, we know the right move is to take a step back and reschedule for a date that allows us to deliver on that vision."
They told ticket-holders that they could get a refund or hold onto the ticket for the rescheduled date.
"Jersey Fest will return," they promised, "and when it does, it’ll be louder and better than ever."
A fanwrote, "Sad but also hoping I can make the new date!"
A portion of the proceeds were to be donated to the Jetty Rock Foundation, which supports coastal communities, environmental initiatives, and local businesses in need.
Tickets were $48. Find out more here.
Still looking for live music and Jersey eats? The Hoboken Arts And Music Festival is Sunday. See the lineup here.
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