Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Henderson, NV

You don't have to be an all-A student from College of Southern Nevada Henderson Campus near Henderson to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Henderson, NV

The ABC Marketing Services Difference

For over 20 years, our call center company in Henderson, NV has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Henderson, NV

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Sunrise of Henderson in Henderson, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Henderson, NV

Why Hire a Call Center Company in Henderson, NV for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Henderson, NV can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Henderson, NV

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Henderson, NV

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Henderson, NV

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Henderson, NV

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Henderson, NV, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Henderson, NV

Ultimate List of Splash Pads In Las Vegas, Henderson, and Boulder City (Updated 2025)

City of Henderson and Clark County splash pads OPEN as of April 1, 2025, City of Las Vegas splash pads OPEN as of May 1, 2025! Please note that privately-owned splash pads are not known on open availability but typically open around the same time. See operating hours below.As the weather warms up (who are we kidding, it’s ALWAYS hot), the splash pads in Las Vegas become a hot commodity! We’ve rounded up all of the splash pads in Las Vegas, Henderson, and Boulder City.There is...

City of Henderson and Clark County splash pads OPEN as of April 1, 2025, City of Las Vegas splash pads OPEN as of May 1, 2025!

Please note that privately-owned splash pads are not known on open availability but typically open around the same time. See operating hours below.

As the weather warms up (who are we kidding, it’s ALWAYS hot), the splash pads in Las Vegas become a hot commodity! We’ve rounded up all of the splash pads in Las Vegas, Henderson, and Boulder City.

There is most likely a splash pad near you that you’ll love, but if you like venturing around town, a bucket list of these splash pads would definitely be a hit.

You might even find water rainbows, water trees, water cannons, and waterfalls at the splash pads in Las Vegas, Henderson, and Boulder City,

Table of Contents

Splash Pad Summer Must-Haves

There’s nothing worse than a kid who wants to have fun stuck in a wet diaper and clothes. We’ve all been there, a little unprepared, but ready to take on whatever comes.

Some items you’ll want to have on hand for your splash pad fun should include:

To see our full list of summer must-haves, click here.

2025 Operating Hours

Most splash pads are located at parks and are open from 8:00am to 10:00pm. They do get pretty busy, so keep that in mind. While there are set dates on splash pad openings, over the past several years some splash pads do open a couple days in advance or a couple days late.

Splash pads in the City of Henderson are OPEN for the season from 9:00am to 8:00pm, April 1 – October 31, 2025.

Splash pads in Clark County are OPEN for the season daily from 8:00am to 10:00pm, April 1 – TBD.

Splash pads in the City of Las Vegas are OPEN for the season daily from 8:00am to 10:00pm, May 1 – September 30.

Splash pads in the City of North Las Vegas are OPEN for the season daily from 8:00am to 10:00pm, May 1 – TBD.

The splash pad at The District at Green Valley Ranch is OPEN for the season daily, Apr 7- TBD.

The splash pad at Town Square is OPEN for the season daily, same hours as their park, TBA – TBD (they open after the weather is consistently 90 degrees or above).

The splash pads operated by Summerlin HOA are OPEN for the season daily, 9am – 8pm starting the first weekend of May – October 1.

The splash pads operated by Southern Highlands are OPEN for the season daily, starting the last weekend of from 6am-11pm, May 1-TBD.

The splash pad at Springs Preserve is OPEN from Memorial Day weekend through Labor Day weekend.

*Please note that operating hours are subject to change due to holidays, school days, and location (some may close early).

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Splash Pads in Las Vegas, Henderson, and Boulder City

The splash pads listed below are all free to play and visit unless otherwise noted. They are surfaced with recycled rubber for traction and to keep the surface cool.

Grab this map with all of the splash pads in Las Vegas, Henderson, and Boulder City for easy access to determine what is near you!

Boulder City Splash Pads

There is one splash pad in Boulder City. The water at this splash park is turned on from May – October.

Clark County Parks Splash Pads

Splash pads operated by Clark County Parks (not operated by the City of Henderson, City of Las Vegas, or City of North Las Vegas) can be found here. This includes splash pads in Las Vegas, Henderson, Laughlin, etc.

If you’d like to see splash pads specific to the City of Henderson or Las Vegas, keep scrolling or use the table of contents!

The splash pad operating hours are from 8:00am-10:00pm.

City of Henderson Splash Pads

Splash pads in the City of Henderson are open for the season from 9:00am to 8:00pm, (typically April 1 – October 31) unless otherwise noted.

Henderson Splash Pads (not city owned)

City of Las Vegas Splash Pads

Splash pads in the City of Las Vegas are open for the season daily from 10:00am to 8:00pm unless otherwise noted.

Las Vegas Splash Pads (not city owned!)

North Las Vegas

Splash pads in the City of North Las Vegas are operational during the spring and summer months.

Summerlin

The splash pads listed below are operated by the Summerlin HOA (Homeowners Association) and officially open the first weekend of May each year. Sometimes a couple of days before, but always by the first weekend of May. Summerlin splash pads run from 9am – 8pm through May – October 1.

Unconfirmed Splash Pads

While there is a huge list of splash pads that we have shared above, we also have some shared by families that we have not been able to confirm online.

We want to include them just in case you want to check it out. If you go, send us a few photos of the splash pad and the operating hours and we can get it added.

Favorite Splash Pads in Las Vegas, Henderson, and Boulder City?

Alright, we’ve given you this HUGE list, but we want to hear from you!

Do you have a favorite splash pad in Las Vegas, Henderson, or Boulder City that your family loves to enjoy?

Tell us in the comments below!

Don’t forget to find us over on Instagram for the latest @SouthernNevadaMoms and tag us in your photos!

Food Handler Safety Training Card Program

Obtaining a Food Handler CardFood Handler Safety Training Cards are required by any person employed in or operating a food establishment as defined in Nevada Revised Statute 446.030, and we are committed to ensuring the training offered by our program meets the basic food safety education needs of our clients and is accessible to them. The test and free training materials...

Obtaining a Food Handler Card

Food Handler Safety Training Cards are required by any person employed in or operating a food establishment as defined in Nevada Revised Statute 446.030, and we are committed to ensuring the training offered by our program meets the basic food safety education needs of our clients and is accessible to them. The test and free training materials are offered in multiple languages, and we continue to evaluate the program to ensure it is evolving with the needs of the industry and our food service clients.

Use our FREE training book and videos to prepare for the food safety test.

Managers: Learn how to obtain your Certified Food Safety Manager Card.

FIRST-TIME APPLICANTS

First-time applicants are those who have never had a Food Handler Card or Health Card in Clark County, NV.

The first-time test consists of 20 multiple-choice questions. A passing score is 70% or better. After passing the test, the $20 card fee will be collected, and the three-year Food Handler Card will be issued. Valid identification that adheres to our ID policy must be presented for in-person testing.

Important: Due to space limitations, only the test applicant is permitted to enter. No children, family members or friends will be admitted.

Schedule a Testing Appointment

Cancel a Testing Appointment

RENEWALS

Most clients whose Food Handler Card expired after July 2021 will be considered a renewal. Some may not qualify.*

The renewal test consists of 10 multiple-choice questions*. A passing score is 70% or better. After passing the test, all applicable fees will be collected, and the three-year Food Handler Card will be issued. Valid identification that adheres to our ID policy must be presented for in-person testing.

Important: Due to space limitations, only the test applicant is permitted to enter. No children, family members or friends will be admitted.

Schedule a Testing Appointment

Renew Your Card Online

* If you took the iPad-based food safety test at an SNHD office after July 2018 (expiration date after July 2021), you can renew online rather than in person. Standard card fees apply. No appointment is needed.

DUPLICATE CARDS

Duplicates and replacement cards are available without an appointment during specific hours at each of our offices. Please visit our Duplicates page for details. The fee is $20.

RETESTS

If you do not pass your test, you may try again as early as the next day in the same manner as your last attempt (in-person or online). The fee is $5. See our locations page for retest hours.

NAME CHANGES

If your name has legally changed, we can update your card if provided with proof. Please visit our Duplicates page for details. The fee is $20 to update an unexpired card.

Test and Card Fees

Debit, Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, money order, cashier’s checks, business checks and approved vouchers are accepted at all locations. Cash is also accepted at all locations except Laughlin. See our Valid Identification Policy for identification that is accepted for payment. The name on the ID must match the name on the payment method presented.

Cost
First-time Card $20
Card Renewal (if card is not expired or expired more than two years ago) $20
Card Renewal + Late Fee (if card expired within last two years) $35
Duplicate / Replacement Card $20
Retest Fee $5

Frequently Asked Questions

How much does the test cost?

The test for the Food Handler Safety Training Card is included in the $20 card fee. A late fee of $15 will be added for the renewal of a card that expired in the last two years. If you do not pass the test, you will need to come back no earlier than the next business day to re-take the test after paying a $5 retest fee. A score of 70 percent or better is considered passing.

What if I do not pass the test?

You must pass the test with a score of 70 percent or better. If you do not pass the test, you will need to come back no earlier than the next business day to re-take the test after paying a $5 retest fee.

Why do I have to take a test at the Southern Nevada Health District if I’ve completed a course or have a training certificate?

To ensure each applicant has knowledge in safe food handling techniques, you will need to pass the Southern Nevada Health District’s food safety test to demonstrate your knowledge. Prior to taking the test, applicants will be required to present a valid photo ID as they’ve always done when applying for their Food Handler Safety Training Card. The test will be overseen to ensure testing standards are maintained during the process.

Can I bring notes or use my phone while taking the test?

All applicants will be asked to put their phones away and place them in “silent” mode or simply shut them off. No notes, books, or reference material will be allowed in the testing area. Any phone use or looking at notes, books, or reference material during the test will result in an automatic failure. You will be asked to return no earlier than the next business day and pay the $5.00 retest fee before being allowed to test again.

Why is the first-time test more comprehensive than the renewal test?

First-time applicants must demonstrate knowledge of safe food handling techniques to obtain their Food Handler Safety Training Card. Once employed, Food Handler Safety Training Card holders will be under the supervision and guidance of their establishment’s “Person in Charge” who is responsible for continued training and ensuring safe food handling techniques are being used. Renewal applicants will be tested on several “critical items” that all Food Handlers should know to be safe and effective while working in a permitted establishment.

Is there a time limit for the test?

The 20-question, multiple-choice test should be completed within 30 minutes.

If I do not pass the test before my expiration date, will there still be a late fee if I return after the expiration date?

The late fee is assessed based on the date that you apply and pay for your Food Handler Safety Training Card. Taking the test and not passing does not extend your expiration date and there is no grace period.

Can I also get an alcohol card at the Health District?

The Southern Nevada Health District does not issue alcohol awareness cards. Below are just a few of the companies authorized by the State of Nevada to issue alcohol awareness cards:

Appointments: Please self-schedule testing appointments on our website.

Phone: (702) 759-1099

Email: [email protected]

Best Internet Providers in Henderson, Nevada

What is the best internet provider in Henderson?According to CNET, the best internet provider in Henderson, Nevada, is Cox. The service offers extensive network coverage and plans designed to suit both casual internet users and heavy internet enthusiasts. ...

What is the best internet provider in Henderson?

According to CNET, the best internet provider in Henderson, Nevada, is Cox. The service offers extensive network coverage and plans designed to suit both casual internet users and heavy internet enthusiasts. Quantum Fiber is another strong contender, offering reliable fiber internet with speeds up to 2,000Mbps for $150/month.

For those prioritizing affordability, T-Mobile Home Internet is an excellent option, providing eligible mobile customers with service for $30/month at speeds up to 245Mbps. Cox also offers a budget-friendly plan with similar 250Mbps speeds for $70.

Source: CNET analysis of provider data.

Other available internet providers in Henderson

Cheap internet options in Henderson

While Rise Broadband has a plan for a mere $30, speeds of up to 25 Mbps and a $12 monthly equipment rental fee don’t provide value. T-Mobile Home Internet is the cheapest plan if you’re an existing mobile customer with eligible phone plans. You can add home internet for just $30 per month for up to 245Mbps download speeds. If you don’t have one of those plans, the monthly rate is $50.

Cox is the next cheapest option at $70 for download speeds of 250Mbps. Data is capped at 1.25TB (which is a healthy amount unless you have multiple gamers at home). Data overages will cost you $10 for each 50GB amount you exceed your cap.

Source: CNET analysis of provider data.

How to find internet deals and promotions in Henderson

The best internet deals and the top promotions in Henderson depend on what discounts are available during that period. Most deals are short-lived, but we look frequently for the latest offers.

Henderson internet providers, such as Cox, may offer lower introductory pricing or streaming add-ons for a limited time. Others, including CenturyLink, T-Mobile and Verizon, run the same standard pricing year-round.

For a more extensive list of promotions, check out our guide on the best internet deals.

How fast is Henderson broadband?

Henderson neighbors the city of Las Vegas, and residents have a variety of internet packages to choose from that cover 100% of households with a minimum of 100Mbps download speeds. The additional good news for anyone moving to town is that 80% of residents can access 1,000Mbps download speeds (and growing). The latest Ookla speed test data shows Henderson is among the top five fastest cities in the US for median download speeds. It registers at just over 269Mbps. By comparison, Las Vegas wasn’t even in the top 50, with a median speed of 229Mbps. (Ookla is owned by the same parent company as CNET, Ziff Davis.)

Source: CNET analysis of provider data.

What’s a good internet speed?

Most internet connection plans can now handle basic productivity and communication tasks. If you're looking for an internet plan that can accommodate videoconferencing, streaming video or gaming, you'll have a better experience with a more robust connection. Here's an overview of the recommended minimum download speeds for various applications, according to the FCC. Note that these are only guidelines and that internet speed, service and performance vary by connection type, provider and address.

For more information, refer to our guide on how much internet speed you really need.

How CNET chose the best internet providers in Henderson

Internet service providers are numerous and regional. Unlike the latest smartphone, laptop, router or kitchen tool, it's impractical to personally test every internet service provider in a given city. What's our approach? For starters, we tap into a proprietary pricing, availability and speed database that draws from our own historical ISP data, partner data and mapping information from the Federal Communications Commission at FCC.gov.

It doesn't end there: We go to the FCC's website to check our data and ensure we consider every ISP that provides service in an area. We also input local addresses on provider websites to find specific options for residents. We look at sources, including the American Customer Satisfaction Index and J.D. Power, to evaluate how happy customers are with an ISP's service. ISP plans and prices are subject to frequent changes; all information provided is accurate as of publication.

Once we have this localized information, we ask three main questions:

While the answer to those questions is often layered and complex, the providers who come closest to “yes” on all three are the ones we recommend. When selecting the cheapest internet service, we look for the plans with the lowest monthly fee, although we also factor in things like price increases, equipment fees and contracts. Choosing the fastest internet service is relatively straightforward. We look at advertised upload and download speeds and consider real-world speed data from sources like Ookla and FCC reports.

To explore our process in more depth, visit our how we test ISPs page.

What’s the final word on internet providers in Henderson?

Henderson offers a variety of ISPs and broadband types to choose from, ranging from satellite to cable to fiber to fixed wireless. Cox has the broadest coverage in the city and will probably be your best option, but if you’re serviceable for Quantum Fiber, don’t be afraid to go that direction instead.

Internet providers in Henderson FAQs

Talks fall through on redevelopment of casino in Henderson, Nevada

(The Center Square) - Redevelopment of the old Fiesta Henderson Casino site in Henderson, Nevada has been further delayed after the city's exclusive negotiations with the Woodbury Corp. fell through.Henderson is about 15 miles from Las Vegas.The Fiesta Henderson Casino closed shortly at the beginning of the COVID-19 pandemic and was never able to reopen. The castle-styled building was later demolished, and the site was purchased by the city for $32 million in December 2022.The site remains vacant.“Despite be...

(The Center Square) - Redevelopment of the old Fiesta Henderson Casino site in Henderson, Nevada has been further delayed after the city's exclusive negotiations with the Woodbury Corp. fell through.

Henderson is about 15 miles from Las Vegas.

The Fiesta Henderson Casino closed shortly at the beginning of the COVID-19 pandemic and was never able to reopen. The castle-styled building was later demolished, and the site was purchased by the city for $32 million in December 2022.

The site remains vacant.

“Despite best efforts and good-faith discussions over the past several months, the two parties have been unable to come to a definitive agreement regarding the future development, purchase and use of the property,” wrote the city of Henderson on its partnership with the Woodbury Corp. in a project review. “Both parties are now fully released from any further obligations under its [ENA] terms. The City and RDA [Redevelopment Agency] appreciate the collaborative efforts with Woodbury Corporation throughout this process.”

The city of Henderson surveyed over 5,600 of its residents to find out what they wanted the space to become. The top two answers were a tournament sports facility and hospitality or some form of family-oriented entertainment.

The city reported respondents from the month-long survey in September 2023 wanted the project to incorporate the natural environment in its design. Given the upfront $32 million investment, residents also expressed a strong desire for a return on investment from the resulting project.

“While the RDA is not moving forward with the Woodbury Corporation at this time, the agency remains focused on advancing the next phase of development,” wrote the city of Henderson in the project review.

The city of Henderson announced the next phase of planning and finding new partners, but has still not begun any project on the site.

For the full survey results, a complete explanation of the project and further updates of the Fiesta Henderson site, check the dedicated Henderson website page.

Henderson is ripping out grass in parks. Will it make the city hotter?

Updated March 22, 2025 - 10:01 pmJoanna Bennett’s son Tyler, fascinated by construction, had his eyes glued to the workers at Mission Hills Park in Henderson. While they wet bare brown dirt to later install new grass, the duo was getting a first glance at the new look for parks throughout the city.Bennett, a French Elementary School fourth grade teacher, is familiar with water as a limiting factor in the Las Vegas Valley but knows the lifesaving cooling effects grass can provide in the desert Southwest.“If yo...

Updated March 22, 2025 - 10:01 pm

Joanna Bennett’s son Tyler, fascinated by construction, had his eyes glued to the workers at Mission Hills Park in Henderson. While they wet bare brown dirt to later install new grass, the duo was getting a first glance at the new look for parks throughout the city.

Bennett, a French Elementary School fourth grade teacher, is familiar with water as a limiting factor in the Las Vegas Valley but knows the lifesaving cooling effects grass can provide in the desert Southwest.

“If you’re going to keep building these houses and blowing up the mountainside, there’s got to be a limit,” Bennett said during an interview at the park Wednesday. “They’re not willing to cut back on building because they want the growth. But growth means more water. Taking away parks is not the answer.”

Since Bennett became a resident 22 years ago, population has boomed in Henderson, the second-most populous city in Nevada. Between the 2010 and 2020 U.S. Census, the city grew by more than 23 percent, adding nearly 60,000 residents.

To comply with a state law making it illegal to water so-called “nonfunctional turf” after 2026, Henderson and other cities are giving their parks a makeover. From Mission Hills, Henderson will rip out almost 144,000 square feet of grass and convert roughly 222,000 square feet of grass to a more drought-tolerant variety.

Watch 7@7 — now streaming

Mission Hills was one of the parks subject to a new Desert Research Institute study requested by the city that aimed to find out the extent to which grass removal would lead to elevated temperatures. The short answer: Temperatures could rise, but Henderson officials are doing what they can to mitigate that effect.

In total, Henderson plans to rip out more than 2 million square feet of grass from parks.

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“We’re following the mandate,” said Amie Wojtech, Henderson’s park planner. “These are recommendations that we’ve gotten from DRI to make sure that we’re doing the best we can to have it as cool as it can be.”

What is non-functional turf?

When Assembly Bill 356 became law, it created a Nonfunctional Turf Removal Advisory Committee, or NTRAC, that would help guide the definition-making process.

The law provided that the committee would include representatives from local businesses, the owner of an office park, multifamily housing, HOAs and the environmental community.

For grass to be considered functional, the group decided it must be located at least 10 feet from a street. Driving past Mission Hills and other Henderson parks, that rule is easily observable as previously lush areas close to the road are now brown and awaiting desert landscaping.

“It’s grass you wouldn’t put a swing set on,” said Bronson Mack, a Southern Nevada Water Authority spokesman.

It cannot reside on a slope greater than 25 percent, on street medians, along streets or at the front of entryways to parks, commercial buildings, neighborhoods or subdivisions. Other functional turf categories included turf on golf courses, athletic fields and playgrounds.

Parks aren’t immune to the mandate, Mack said. The city of Las Vegas is undergoing a similar effort, with 140,000 square feet of grass removal, and a spokesperson for Clark County said staff members are currently identifying which parks will lose grass, as well. North Las Vegas didn’t respond to requests for data about its grass reductions at city parks.

Henderson estimates that from its parks alone, it will save almost 150 million gallons on a yearly basis.

“That’s water that we get to conserve and store for the community’s future use,” Mack said.

Keeping Henderson cool with less greenery

The Desert Research Institute study used infrared drones to map out temperatures before and after grass was taken out at different Henderson parks.

Tree canopy continues to be a powerful tool to create shade that can lower temperatures in the immediate surroundings by 30 degrees or more, in some cases. Similar to how human sweat evaporates, irrigation is a reason grass can cool the air around it, said Eric Wilcox, the study’s lead author and an atmospheric science professor at the University of Nevada, Reno.

The city’s use of tan gravel, as the study calls it, will retain much less heat than pavement does in hot summers, Wilcox said.

While the study was limited in scope to Henderson parks and cannot be extrapolated to any other areas, he said it’s encouraging that the city was interested in learning more about heat mitigation. Wilcox’s team is ready and willing to conduct similar studies in other cities across the valley, if funding allows, he said.

“I think it’s positive that municipalities are thinking about understanding the effects of this,” Wilcox said. “They’re complying with a mandate, but they’re not interested in seeing heat exacerbated in their community.”

Innovative solutions

The study was helpful for Wojtech, the city park planner, to reaffirm what must be done to help cool the city long term.

Now with more data showing the power of trees, Wojtech said the city is leaning into diversifying the types of trees that exist in parks throughout Henderson. That way, if harmful insects or a species-specific disease migrates to Las Vegas, more trees have a chance of surviving.

“Knowing that we did this study, it just promotes that we need to have that diversification,” Wojtech said. “That was something that was re-confirmed.”

The city is committed to preserving as many mature trees as possible, she said. In some parks, three times the amount of trees are going in than were previously there.

On one of her afternoon walks with her dog, Mojo, at Mission Hills, Janet Miller spoke of her dismay at dwindling Lake Mead levels.

The 74-year-old Henderson resident has lived there off and on since 1980, and the rapid development of the city has been shocking to see. Getting rid of grass in many cases makes sense, Miller said.

“I understand that water is scarce,” Miller said. “They’re even paying homeowners to have grass taken out. And you can’t recycle this water — the minute it goes on grass, it’s gone. But you’ve got to have trees.”

Contact Alan Halaly at [email protected]. Follow @AlanHalaly on X.

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This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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