Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Greensboro, NC

You don't have to be an all-A student from University of North Carolina Greensboro near Greensboro to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Greensboro, NC

The ABC Marketing Services Difference

For over 20 years, our call center company in Greensboro, NC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Greensboro, NC

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Carriage House Senior Living Community in Greensboro, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Greensboro, NC

Why Hire a Call Center Company in Greensboro, NC for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Greensboro, NC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Greensboro, NC

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Greensboro, NC

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Greensboro, NC

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Greensboro, NC

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Greensboro, NC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Greensboro, NC

“Perfect” spaceflight: Greensboro radiologist reflects on Blue Origin trip

Radiologist Dr. Gretchen Green launched into space Saturday morning, part of a groundbreaking mission made possible thanks to her decades of work with the U.S. Space & Rocket Center Education Foundation and Space Camp.“There are very few things in life that are true perfection,” Dr. Green said in a video released by Blue Origin after the flight. “When I looked out from space and back down to Earth, our training was perfect, the experience from Blue Origin was just unparalleled and amazing, and that was the word t...

Radiologist Dr. Gretchen Green launched into space Saturday morning, part of a groundbreaking mission made possible thanks to her decades of work with the U.S. Space & Rocket Center Education Foundation and Space Camp.

“There are very few things in life that are true perfection,” Dr. Green said in a video released by Blue Origin after the flight. “When I looked out from space and back down to Earth, our training was perfect, the experience from Blue Origin was just unparalleled and amazing, and that was the word that came to mind. Everything about it was just perfect.”

Green’s connection to space exploration runs deep. She first attended Space Camp in 1986 at just 12 years old. On her Blue Origin flight, she brought along a Polaroid picture of herself at camp and her original Space Camp wings—a tribute to the experience that launched her lifelong passion for space.

“I’ve kept those memories as encouragement for me when I took on harder and harder academic, personal, and professional challenges,” she said.

According to the U.S. Space & Rocket Center Education Foundation, Dr. Green is a women’s imaging specialist with more than 20 years of clinical experience. She has trained at Harvard, Yale, and Brown and holds degrees in neuroscience, the history of medicine, and medicine. She’s also an entrepreneur, certified life coach, and medicolegal expert who founded The Expert Resource to support fellow physicians.

Her adventurous spirit doesn’t stop at space—she bicycled across the U.S. at 16 to fight hunger and reached the North Pole in 2022.

She says her experience in space will stay with her as she continues her medical practice.

“To become a physician, we have to have a lot of compassion and understanding for everyone from all walks of life,” Green said. “Women’s health and women’s imaging in particular has always been important to me—not only to study the life cycle of women’s biology, but also because I enjoy working with that population. Having that compassion and that love for people is something that is a common denominator for all of us.”

Greensboro couple opens soul food restaurant - with room for jazz and gospel musicians

couple has opened a new spot in Greensboro that combines their love of food and music.A’leurer opened May 30 at 1500 Mill St., Suite 101, in the space formerly occupied by Taste of Thai. It’s in a strip center that also houses Saffron Indian Cuisine.Donnell Charlton and his wife, Natasha Charlton, said they wanted to open a restaurant where they also could support local artists by hosting their performances.Donnell has been in the music business almost 20 years, starting out in gospel and eventually moving in...

couple has opened a new spot in Greensboro that combines their love of food and music.

A’leurer opened May 30 at 1500 Mill St., Suite 101, in the space formerly occupied by Taste of Thai. It’s in a strip center that also houses Saffron Indian Cuisine.

Donnell Charlton and his wife, Natasha Charlton, said they wanted to open a restaurant where they also could support local artists by hosting their performances.

Donnell has been in the music business almost 20 years, starting out in gospel and eventually moving into soul music, recording under the name Donnell Isaac.

He also eventually moved into a career in the food business, working his way up to management positions with fast-food chains. “I’ve been in the restaurant business off and on for 20 years,” Donnell said.

Natasha’s background is in business and management, and she has helped Donnell manage his music career.

And it was Natasha who came up with the idea of starting their own restaurant. “Initially, it was going to be a platform for artists – and it still is,” she said. “But after we found this space, we wanted to have a restaurant. Donnell had always worked for other (restaurants). We thought, ‘Why not do it on our own?’”

Donnell initially balked. “I was reluctant – because I’ve seen all the industry’s woes.”

But she convinced him. “She had a vision,” he said. “You perform at so many places – wineries, jazz places, all kinds of places – and she saw, ‘Hey, we can do this better.’”

“I said, ‘You take care of the kitchen. I’ll take care of the rest of it,’” Natasha said with a laugh.

Despite Donnell’s background, A’leurer is not fast food. “It’s soul food reimagined,” Donnell said, served in an upscale environment.

“It’s like good home cooking, but it’s a little upscale, too,” Natasha said.

The name looks like French, but it actually is a made-up word that’s a phonetic play on “allure.”

“We want you to be enticed,” Natasha said.

The sign out front includes a slogan, “Elegance in every bite.”

The menu has plenty of comfort-food, soul-food classics, including fried chicken, collard greens and yams. But it has a lot more, too, including lamb chops, steaks and even lobster.

The Charltons hired Kiara Harrison, the owner of D.O.P.E. Lifestyle Catering, as executive chef. Harrison said she has worked in catering at High Point University. Assisting Harrison in the kitchen is the Charltons’ 19-year-old son, Jaleil.

Appetizers start at $10 for hand-breaded mozzarella squares with marinara and go up to $17 for crab cake. Other choices include chicken wings, firecracker shrimp bites, meatballs, and shrimp and grits.

Baked chicken or pork chops run $24. Both also are available fried, as is fish.

Meat entrees start at $15 with meatloaf and beef tips and gravy. There’s also ribs, pot roast and ribeye steaks.

There also are oxtails ($19), turkey wings ($15) and lamb chops ($27).

Pasta dishes ($18) include shrimp scampi, chicken scampi, Cajun Alfredo and spaghetti.

Seafood items include shrimp, salmon, crab legs and lobster – the latter the most expensive item on the menu at $29.

The large selection of sides includes collards, green beans, kale, broccoli cabbage, baked potatoes, baked sweet potatoes and mac ‘n’ cheese.

There are chicken strips and hamburger sliders for kids, plus such desserts as lemon cake and apple crumb pie.

The restaurant has a full bar for beer, wine and cocktails. The Charltons also are selling their own wine brand, a sweet muscat under the label Sensuel Amour. They hope to expand that line in the future with more wines, they said.

L’Aleurer

Amid parking crisis, Dave's Hot Chicken in Greensboro making changes, offering gift cards

Parking issues have been prevalent ever since the restaurant opened on April 25.GREENSBORO, N.C. — Dave's Hot Chicken opened its Greensboro location at the corner of Battleground Avenue and Cornwallis Drive on April 25, and the new joint's popularity has waned little in the month since.But while the influx of business has been great for Dave's, customers have become frustrated with the restaurant's parking situation, and some have even walked out of the location to find their cars missing.We ...

Parking issues have been prevalent ever since the restaurant opened on April 25.

GREENSBORO, N.C. — Dave's Hot Chicken opened its Greensboro location at the corner of Battleground Avenue and Cornwallis Drive on April 25, and the new joint's popularity has waned little in the month since.

But while the influx of business has been great for Dave's, customers have become frustrated with the restaurant's parking situation, and some have even walked out of the location to find their cars missing.

We reported on the situation on Monday, speaking to customers like Doug Lott, who had his car towed after parking in the lot located next to Dave's, not the one owned by the restaurant that only features 13 spaces.

"I was looking forward to it," said Lott, who lives in Greensboro. "I felt like I was finally doing something for myself ... To look up and see my car being towed away, and more than one tow truck circling the lot, I immediately started freaking out."

The lot Lott parked in wasn't owned by Dave's, but instead the shopping center next door that houses Outback Steakhouse, IHOP and several other businesses. Business owners in the shopping center told WFMY News 2 they've seen cars getting towed left and right since Dave's opened.

The lot has signs to warn Dave's customers against parking there, but Lott said they were difficult to spot. The owner of Gotcha Towing told WFMY News 2 over the phone that he understands why people are frustrated, but he stands by the signage. He said there are three signs near the entrance closest to Dave's and another on the opposite side of the lot.

On Tuesday, Gabriel Rivera, the marketing director for the Charlotte-based franchisee that runs the Dave's location in Greensboro, spoke to WFMY News 2 about the situation.

"It's really disheartening," Rivera said. "People travel from all over to try Dave's, and the last thing we want is for their experience to be spoiled because of where they parked."

To make things right, Rivera said Dave's will offer a $25 gift card to any customer who has been towed in the lot next to the restaurant as long as they bring in a towing receipt.

"It's just a small way of saying we hear you, we see you, we appreciate you.

Rivera also said employees will now use the restaurant's intercom system to remind guests to double-check their parking spots when their food is ready. Employees are also carpooling in an effort to take up less space in the restaurant's designated lot.

The real burn: Customers towed after parking in lot near Dave’s Hot Chicken, hit with cash-only fee

People parking in the wrong lot near Dave’s Hot Chicken — are walking out to find their cars towed. Customers warn others to avoid a hefty towing fee.GREENSBORO, N.C. — Dave's Hot Chicken opened about a month ago, and it’s been packed ever since.However, for some customers, the heat didn’t stop with the chicken. The real burn came when a tow truck rolled off with their cars.When Doug Lott pulled into the parking lot next to the restaurant, he thought he was in for a good meal."It...

People parking in the wrong lot near Dave’s Hot Chicken — are walking out to find their cars towed. Customers warn others to avoid a hefty towing fee.

GREENSBORO, N.C. — Dave's Hot Chicken opened about a month ago, and it’s been packed ever since.

However, for some customers, the heat didn’t stop with the chicken. The real burn came when a tow truck rolled off with their cars.

When Doug Lott pulled into the parking lot next to the restaurant, he thought he was in for a good meal.

"It was anticipation at first I was, you know, looking forward," Lott, who lives in Greensboro, said. "I felt like I was, you know, actually doing something for myself for change instead of working and doing stuff for everybody else. I said, well this is for me. You know, I'm gonna go in here and enjoy something new I'm gonna go in here and enjoy something new."

Twenty minutes later, he walked out full, but the parking spot he parked his truck in was empty.

"To look up and see my vehicle being towed away and more than one towing truck in the parking lot I immediately started freaking out," he said.

He had parked in the lot next door to Dave's, not one owned by the restaurant.

Several business owners in the strip mall told WFMY News 2 they have seen car after car get hauled off from that lot. None wanted to go on camera, but they confirmed it's been happening often.

The lot has signs warning drivers, but Lott argued they’re hard to spot.

"I take some fault for not seeing that sign, but it was, I don't feel that that was, posted in a manner which made it very easy to see … I'd like to see that much bigger, much higher up to catch people when they're driving they're not looking down at the ground for signs," Lott said.

The owner of Gotcha Towing told WFMY News 2 by phone that he understands why people are frustrated, but he stands by the signage. He said there are three signs near the entrance closest to Dave's, and another on the opposite side of the lot. If you park there, he said, you're fair game.

For Lott, that surprise tow left more than just an empty parking spot — it blew a hole in his wallet.

He showed WFMY a receipt for $340 dollars which he had to pay in cash. Something he said seems excessive.

"I definitely think it's unfair and I think it is predatory. I think the signs were made small intentionally," Lott said. "Everything I had to make a living and the ability to make a living was tied up in that truck, the ladders on top and that sort of thing. So it, they really had me at my mercy, yeah. I had no choice."

WFMY News 2 reached out to Dave's Hot Chicken multiple times for comment but has not received a response.

The restaurant has around a dozen parking spots. To avoid a surprise tow, customers are urged to park in one of those spaces if they’re available.

Lego store, First Watch restaurant to open in Greensboro's Friendly Center this year

CBL Properties announced Friday that the Lego Store and the ear-piercing chain Rowan will open retail locations later this year in Greensboro’s Friendly Center.Also opening this year are four new restaurants: Cooper’s Hawk, First Watch, North Italia and French artisan bakery Tous les Jours.“Friendly Center is one of CBL’s top performing properties and is the destination of choice for brands looking to expand into the Greensboro market,” said Stephen Lebovitz, CBL’s chief executiveThe L...

CBL Properties announced Friday that the Lego Store and the ear-piercing chain Rowan will open retail locations later this year in Greensboro’s Friendly Center.

Also opening this year are four new restaurants: Cooper’s Hawk, First Watch, North Italia and French artisan bakery Tous les Jours.

“Friendly Center is one of CBL’s top performing properties and is the destination of choice for brands looking to expand into the Greensboro market,” said Stephen Lebovitz, CBL’s chief executive

The Lego store will be the second in North Carolina when counting the location in Concord Mills.

Cooper’s Hawk will offer a Napa, California-style tasting room, main bar, dining room, private dining rooms and a large patio in its 10,000 square-foot location on the site of the former NY & Co. store.

The breakfast and brunch First Watch chain will occupy a 4,000-square-foot space formerly occupied by Qdoba.

North Italia will bring its homemade pasta and handmade pizzas to a 6,000 square-foot space located on the site of the former U.S. Post Office.

Tous les Jour will be in The Shops at Friendly Center.

Rowan will be located at 3326 W. Friendly Ave. Suite 119. It accepts appointments and walk-in clients.

It will be Rowan’s second Triad store counting a location at Thruway Shopping Center in Winston-Salem, as well as the seventh in North Carolina counting two Charlotte locations and one each in Huntersville, Raleigh and Wilmington.

The Rowan chain offers ear piercings provided by licensed nurses. The typical store features between six and eight licensed nurses and a studio manager.

According to the Rowan website, a device piercing is $35 for one piercing and $50 for two, plus the cost of piercing studs. Those piercings are available for all ages.

A needle piercing is $35 per piercing, plus the cost of piercing studs. Needle piercing is available for ages 12 and up, with lobe piercings available for ages 5 and up.

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ABC Marketing Outbound Sales Greensboro, NC