Call Center Company in Greensboro, NC
You don't have to be an all-A student from University of North Carolina Greensboro near Greensboro to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Greensboro, NC
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Greensboro, NC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Carriage House Senior Living Community in Greensboro, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Greensboro, NC for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Greensboro, NC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Greensboro, NC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Greensboro, NC
Lego store, First Watch restaurant to open in Greensboro's Friendly Center this year
Richard Craverhttps://greensboro.com/news/local/business/article_da57c9bd-47c9-40f4-9be7-0d691d29864a.html
CBL Properties announced Friday that the Lego Store and the ear-piercing chain Rowan will open retail locations later this year in Greensboro’s Friendly Center.Also opening this year are four new restaurants: Cooper’s Hawk, First Watch, North Italia and French artisan bakery Tous les Jours.“Friendly Center is one of CBL’s top performing properties and is the destination of choice for brands looking to expand into the Greensboro market,” said Stephen Lebovitz, CBL’s chief executiveThe L...
CBL Properties announced Friday that the Lego Store and the ear-piercing chain Rowan will open retail locations later this year in Greensboro’s Friendly Center.
Also opening this year are four new restaurants: Cooper’s Hawk, First Watch, North Italia and French artisan bakery Tous les Jours.
“Friendly Center is one of CBL’s top performing properties and is the destination of choice for brands looking to expand into the Greensboro market,” said Stephen Lebovitz, CBL’s chief executive
The Lego store will be the second in North Carolina when counting the location in Concord Mills.
Cooper’s Hawk will offer a Napa, California-style tasting room, main bar, dining room, private dining rooms and a large patio in its 10,000 square-foot location on the site of the former NY & Co. store.
The breakfast and brunch First Watch chain will occupy a 4,000-square-foot space formerly occupied by Qdoba.
North Italia will bring its homemade pasta and handmade pizzas to a 6,000 square-foot space located on the site of the former U.S. Post Office.
Tous les Jour will be in The Shops at Friendly Center.
Rowan will be located at 3326 W. Friendly Ave. Suite 119. It accepts appointments and walk-in clients.
It will be Rowan’s second Triad store counting a location at Thruway Shopping Center in Winston-Salem, as well as the seventh in North Carolina counting two Charlotte locations and one each in Huntersville, Raleigh and Wilmington.
The Rowan chain offers ear piercings provided by licensed nurses. The typical store features between six and eight licensed nurses and a studio manager.
According to the Rowan website, a device piercing is $35 for one piercing and $50 for two, plus the cost of piercing studs. Those piercings are available for all ages.
A needle piercing is $35 per piercing, plus the cost of piercing studs. Needle piercing is available for ages 12 and up, with lobe piercings available for ages 5 and up.
Greensboro, UNCG selected as training base camp for Brazilian team playing in 2025 FIFA Club World Cup
WFMYhttps://www.wfmynews2.com/article/sports/soccer/fifa-club-world-cup-greensboro-uncg-training-camp-base/83-9ef10646-79da-41ca-a868-31dbc6cdafd8
Brazilian club SE Palmeiras will train on UNC-Greensboro's campus.Credit: APGREENSBORO, N.C. — Greensboro and UNC-Greensboro will become the home of a Brazilian soccer team over the summer as part of the inaugural FIFA Club World Cup, according to the university.The 2025 FIFA Club World Cup will run from June 14 to July 13 in 11 cities across the United States, including Charlotte. The tournament will consist of 32 of the top teams from each of the six international confederations — AFC, CAF, Concacaf, CONMEB...
Brazilian club SE Palmeiras will train on UNC-Greensboro's campus.
Credit: AP
GREENSBORO, N.C. — Greensboro and UNC-Greensboro will become the home of a Brazilian soccer team over the summer as part of the inaugural FIFA Club World Cup, according to the university.
The 2025 FIFA Club World Cup will run from June 14 to July 13 in 11 cities across the United States, including Charlotte. The tournament will consist of 32 of the top teams from each of the six international confederations — AFC, CAF, Concacaf, CONMEBOL, OFC and UEFA.
Greensboro will host SE Palmeiras, one of the most popular club teams in Brazil. The city will act as a place for the team to "spend most of their time during the Group Stage of the Tournament, along with their delegations, media and fans."
“We have long since owned our Tournament Town title, but this honor puts us at a completely different level,” Greensboro Mayor Nancy Vaughan said in a statement. “Greensboro is now officially part of the world’s most popular sport. This is not just an economic win — it elevates our status as a premier host for sporting events at levels we’ve never experienced.”
The 2025 FIFA Club World Cup is the official lead-up to the 2026 World Cup, which will be held in the United States, Mexico, and Canada. FIFA previously announced that Greensboro is also being considered a base camp for that tournament.
“Greensboro has a rich history in youth and amateur soccer over many years,” says Richard Beard, President of the Greensboro Sports Foundation. “Hosting a team for the 2025 Club World Cup adds to our stellar resume hosting major soccer events. The international exposure World Cup Soccer brings to Greensboro is unmatched in any sports event held worldwide.”
Bank of America Stadium will host the following four matches in the 2025 FIFA Club World Cup:
In addition to training in Greensboro, SE Palmerias also plans to launch a "comprehensive community program for the local neighborhood." Starting on June 6, Greensboro will host free community-focused activities at Smith Soccer Complex "aimed at introducing the club and its history to local people."
Greensboro Selected as 2025 FIFA Club World Cup Training Base Camp
UNC Greensborohttps://uncgspartans.com/news/2025/4/24/general-greensboro-selected-as-2025-fifa-club-world-cup-training-base-camp.aspx
SE Palmeiras will train at UNCG this summer during international tournamentGREENSBORO N.C. (April 24, 2025) - The Fédération Internationale de Football Association – better known as FIFA, the international governing body for the game of soccer – has named Greensboro a Base Camp City for the inaugural ...
SE Palmeiras will train at UNCG this summer during international tournament
GREENSBORO N.C. (April 24, 2025) - The Fédération Internationale de Football Association – better known as FIFA, the international governing body for the game of soccer – has named Greensboro a Base Camp City for the inaugural 2025 FIFA Club World Cup tournament.
"We have long since owned our Tournament Town title, but this honor puts us at a completely different level," said Greensboro Mayor Nancy Vaughan. "Greensboro is now officially part of the world's most popular sport. This is not just an economic win – it elevates our status as a premier host for sporting events at levels we've never experienced."
Greensboro will play host to the SE Palmeiras of São Paulo, Brazil, one of the most popular teams in South America, with an estimated 21 million fans and 18 top-tier national titles to its name, making it Brazil's most successful FC. The team will train at UNCG facilities throughout the spring and summer, and will play its Group Stage matches at MetLife Stadium in East Rutherford, NJ and at the Hard Rock Stadium in Miami, FL.
The honor comes after a united effort by the City of Greensboro, the Greensboro Sports Foundation and the UNC Greensboro Athletics Department. Greensboro is the only North Carolina city to be named as a training base camp; two of the Group Stage matches and two from the Round of 16 matches will be played at Bank of America Stadium in Charlotte.
"With our partners in Greensboro, UNCG is proud to host SE Palmeiras this summer," says Chancellor Frank Gilliam. "We have welcoming staff and incredible facilities which will provide an ideal home base for a world-class football club."
The inaugural FIFA Club World Cup 2025 will take place from June 14 to July 13, 2025, in 12 venues across 11 cities in the United States. This truly global event will bring together 32 of the most successful club teams from each of the six international confederations: AFC, CAF, Concacaf, CONMEBOL, OFC and UEFA. A training base camp is where players and staff of one of the 32 teams will spend most of their time during the Group Stage of the tournament, along with their delegations, media, and fans.
As the world's most popular game, the final match of the 2025 FIFA Club World Cup is expected to draw an audience of approximately 3 billion people.
The Club World Cup is a precursor to the 2026 World Cup, which will be held in the United States. FIFA previously announced Greensboro is being explored as a potential base camp for next year's World Cup, the most prestigious soccer event in the world, as well as the world's most widely viewed and followed sporting event.
"Greensboro has a rich history in youth and amateur soccer over many years," says Richard Beard, President of the Greensboro Sports Foundation. "Hosting a team for the 2025 Club World Cup adds to our stellar resume hosting major soccer events. The international exposure World Cup Soccer brings to Greensboro is unmatched in any sports event held worldwide."
In addition to training in Greensboro, Palmeiras is launching a comprehensive community program for the local neighborhood. Beginning on June 6, the city will host a series of free, community-focused activities at the Smith Soccer Complex, aimed at introducing the club and its history to local people. The program will run through mid-June and will include interactive games and a friendly soccer tournament, leading up to a youth soccer camp at Proehlific Park from June 23 to 27.
There will be limited media access and no public access during the team's time in Greensboro.
Attorney General Jeff Jackson Announces Health Care Fraud and Money Laundering Guilty Plea
NCDOJhttps://ncdoj.gov/attorney-general-jeff-jackson-announces-health-care-fraud-and-money-laundering-guilty-plea/
For Immediate Release: Wednesday, April 9, 2025Contact: Ben Conroy (984) 383-9038RALEIGH – Today, Attorney General Jeff Jackson announced that Jasmine Hoyle of Winston-Salem pleaded guilty to one count of health care fraud and one count of money laundering for defrauding the NC Medicaid program of more than $6 million in taxpayer money.“This business owner stole millions from our state’s Medicaid program for services she never completed and used the money for personal gain,” said Attorney General ...
For Immediate Release: Wednesday, April 9, 2025
Contact: Ben Conroy (984) 383-9038
RALEIGH – Today, Attorney General Jeff Jackson announced that Jasmine Hoyle of Winston-Salem pleaded guilty to one count of health care fraud and one count of money laundering for defrauding the NC Medicaid program of more than $6 million in taxpayer money.
“This business owner stole millions from our state’s Medicaid program for services she never completed and used the money for personal gain,” said Attorney General Jeff Jackson. “When people break the law and misuse government funds, NCDOJ and our state and federal partners bring them to justice.”
Hoyle owned and operated two businesses in Winston-Salem called Harvest & Consulting Services, LLC and The Ultimate Sacrifice. Both received Medicaid reimbursements for services that were not performed, including significant quantities of urine drug tests. Between August 2020 and July 2022, Harvest Focused submitted 97 claims to Medicaid for urine drug tests for a Medicaid beneficiary who had no connection to either of Hoyle’s businesses. Hoyle used the stolen funds to make personal purchases, including a Dodge Challenger.
Sentencing is scheduled to take place on July 31 at 9:30 a.m. in Greensboro before United States District Judge William L. Osteen, Jr. At sentencing, Hoyle faces a maximum sentence of ten years in prison, a period of supervised release of up to three years, and monetary penalties.
The Internal Revenue Service–Criminal Investigation Division, North Carolina Attorney General’s Office-Medicaid Investigations Division, Department of Health and Human Services–Office of Inspector General, and the United States Postal Inspection Service investigated this case and Assistant United States Attorney Ashley Waid and Special Assistant United States Attorney Daniel Spillman prosecuted the case.
About the Medicaid Investigations Division (MID)
The Attorney General’s MID investigates and prosecutes health care providers that defraud the Medicaid program, patient abuse of Medicaid recipients, patient abuse of any patient in facilities that receive Medicaid funding, and misappropriation of any patients’ private funds in nursing homes that receive Medicaid funding.
To date, the MID has recovered more than $1 billion in restitution and penalties for North Carolina. To report Medicaid fraud or patient abuse in North Carolina, call the MID at 919-881-2320. The MID receives 75 percent of its funding from the U.S. Department of Health and Human Services under a grant award totaling $8,453,116 for Federal fiscal year (FY) 2025. The remaining 25 percent, totaling $2,817,703 for FY 2025, is funded by the State of North Carolina.
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Service Areas
- Call Center Company in Greensboro, NC
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
