Call Center Company in Garden Grove, CA
You don't have to be an all-A student from Coastline Community College Garden Grove Center near Garden Grove to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Garden Grove, CA
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Garden Grove, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Brookdale Garden Grove in Garden Grove, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Garden Grove, CA for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Garden Grove, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Garden Grove, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Garden Grove, CA
As Little Saigon celebrates Tết and a major milestone, more is known about its vitality, needs
Heather McReahttps://www.ocregister.com/2025/01/29/as-little-saigon-celebrates-tet-and-a-major-milestone-more-is-known-about-its-vitality-needs/
As the Little Saigon community gathers to celebrate Tết, the Lunar New Year, we know a little bit more about its residents than before in its nearly 50 years.Many of this year’s celebrations – Wednesday, Jan. 29, marks the new year when going by a lunar calendar – are also acknowledging a major milestone coming up later in 2025 for Orange County’s ...
As the Little Saigon community gathers to celebrate Tết, the Lunar New Year, we know a little bit more about its residents than before in its nearly 50 years.
Many of this year’s celebrations – Wednesday, Jan. 29, marks the new year when going by a lunar calendar – are also acknowledging a major milestone coming up later in 2025 for Orange County’s Vietnamese refugee population.
The 50th anniversary of the fall of Saigon, which prompted the exodus of hundreds of thousands of refugees, many who found a future home in Orange County, seeding Little Saigon, will be commemorated on April 30, but despite the community nearing nearly five decades, little of its demographics and economics has been officially studied. Until now.
Cal State Fullerton’s Wood Center for Economic Analysis and Forecasting released late last year an economic report offering some of the first scientifically collected data on what is Little Saigon, the largest community of Vietnamese living outside Vietnam.
As a second-generation business owner of the Advanced Beauty College in Little Saigon, Tam T. Nguyen, who helped lobby for the study, said he’s “seen the importance of data” over the years, especially as a leader with the Vietnamese American Chamber of Commerce approaching government agencies, nonprofits or corporations interested in Little Saigon.
They wanted to know about the community they might be supporting, and the data to back that up, he said. “Over the years I just kind of had to fudge it.”
The Cal State Fullerton Philanthropic Board of Governors funded the study – Nguyen is an alum of CSUF and the board – and the College of Business and Economics and Orange County Inland Empire Small Business Development Center Network based at the university helped support it, Nguyen said, as did the Vietnamese American Chamber of Commerce and the Small Business Diversity Network.
First was to recognize the growth of the Little Saigon community since it was made official in 1988 when Westminster officials passed Resolution 2661 establishing it as a 1.5-mile commercial stretch of Bolsa Avenue; later that year, then-Gov. George Deukmajian designated the neighborhood bounded by Euclid Street to the east, Magnolia Street to the west, Westminster Boulevard to the north and Bolsa Avenue to the south as Little Saigon.
But in the decades since, the community stretched out into Garden Grove and parts of Fountain Valley and Santa Ana – researchers looked at where Vietnamese make up more than 30% of the population, what would be typically considered an ethnic enclave. They are counting 41 contiguous census tracks in that area as “Little Saigon.”
“It has been a vigorous pace of growth for the community,” Anil Puri, economist and director of the Woods Center, said during a recent presentation of the report.
Vietnamese make up more than half of the population in 15 census tracks in the heart of Little Saigon and more than 70% in a core few.
In 1980, the Vietnamese population in Orange County was about 19,300 – the county had about 1.9 million residents at the time.
As of 2022, the county’s population tallied nearly 3.2 million, of which more than 215,500 were Vietnamese, and the Little Saigon population of nearly 230,000 people included nearly 100,000 Vietnamese.
“Vietnamese are becoming a larger proportion of Orange County’s population,” Puri said, but researchers are also seeing evidence of the population shifting to other parts of the county and more diversity within Little Saigon.
“Orange County today is different from the 1980s, it is a highly diverse community. Very rich cultural traditions and all kinds of communities live in Orange County,” Puri added. “And Little Saigon is actually leading that diversity. Being in the heart of Orange County, Little Saigon has driven that diversity to some extent.”
The median income in Little Saigon is less than in Orange County as a whole, and the poverty rate is greater.
The labor market is also somewhat weaker in Little Saigon than Orange County as a whole, Puri said, with slightly higher unemployment rates, though its older-skewing population, slightly higher rates of people with disabilities and the proportion of families that have younger children – likely leading to a parent staying home instead of working – would contribute to some of that difference.
Little Saigon’s rates of children who go to high school and college is greater than the rest of Orange County, though the community has fewer of its children going to preschool or kindergarten.
The community lags behind the county in the attainment of higher education, Puri said, but the college students coming out of Little Saigon are going into fields such as engineering and sciences that will serve them well.
“That is where the future, we think, of Little Saigon lies, ” he said. “These young people are going to start businesses. They are going to start high-quality businesses. … That is the path of future growth for Little Saigon.”
There were more than 11,000 businesses in Little Saigon as of 2023 and they employed nearly 50,000 people; health and social care is by far the largest industry type in the community, according to the CSUF report, followed by accommodation and food services and retail trade.
Little Saigon has more small businesses than the county at large. “The rate of growth of small business in Little Saigon is much higher,” Puri added. “So people are very entrepreneurial here. It is a young community in many ways, so the businesses haven’t grown into large businesses yet.”
While Little Saigon “has experienced significant economic changes and challenges, we expect that it will continue to grow and have significant opportunities for small businesses and entrepreneurs,” the researchers said in their report. “The Vietnamese community and Little Saigon in Orange County have consistently grown since the 1970s, and it is expected that it will continue to expand.”
Researchers also noted that where Little Saigon lags behind the county economically, tax incentives, grants and other programs could help attract more investment and close gaps.
“Small business growth, development, start-ups is happening at a much faster rate in Little Saigon than in Orange County as a whole. That shows you the entrepreneurial spirit and the vigor of the young people living in Little Saigon,” Puri added.
Mark Daniel, regional director for SBDC, pledged at the release event for the Little Saigon report some next steps, including to continue updating the economic profile, using this report as the baseline; conducting a small business survey to hear needs and to include Little Saigon in business roundtables.
And it will invest $250,000 in small business resources in the Little Saigon community in the next five years and build an SBDC presence in the community, he said.
“This report has been a huge milestone,” Nguyen said. “We have had so much momentum from this report since October.”
The four cities are planning follow-ups to continue the momentum to help small businesses, to get organized to apply to more grants and outside funding opportunities and create centers of excellence in the community, he said, adding the report has also helped get funding for public art projects as well.
“We’ve realized we’ve been able to get funding because of this report,” he said. “Because the organizations that are funding us now are reading this report and saying yes, this allows us to write the check now.”
There is a “tale of two Little Saigons,” Nguyen said as he wrapped up planning for a big Tết celebration the Advanced Beauty College was hosting Tuesday. “On the one hand we see the thriving, bustling Little Saigon of restaurants and businesses starting up and then on a secondary aspect we see the numbers and the data come out on how far behind Little Saigon is to the average Orange Countian.
“That’s the truth of it, numbers don’t lie,” he said. “Now we are able to with confidence say that Little Saigon has tremendous needs and it’s been a community that has been unseen, underserved and left behind in terms of granting, in terms of funds, in terms of resources. Little Saigon, with this report, is able to now apply to be at the table and compete for resources that are much needed.”
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