Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Fargo, ND

You don't have to be an all-A student from Rasmussen University Fargo near Fargo to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Fargo, ND

The ABC Marketing Services Difference

For over 20 years, our call center company in Fargo, ND has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Fargo, ND

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Touchmark at Harwood Groves in Fargo, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Fargo, ND

Why Hire a Call Center Company in Fargo, ND for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Fargo, ND can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Fargo, ND

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Fargo, ND

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Fargo, ND

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Fargo, ND

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Fargo, ND, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Fargo, ND

Von Maur Department Stores Celebrates Grand Opening of Its First Location in North Dakota

FARGO, N.D.--(BUSINESS WIRE)--Von Maur Department Stores opened its newest location at ...

FARGO, N.D.--(BUSINESS WIRE)--Von Maur Department Stores opened its newest location at West Acres Mall in Fargo on Saturday, April 5, 2025. The 90,000-square-foot store is the Company’s first in North Dakota and its 39th overall.

Von Maur, recognized as America’s Best Department Store by Newsweek for three consecutive years, is known for its exceptional selection of brand-name and specialty apparel, shoes, accessories, and gifts. The store offers products from top brands including L.L.Bean, Bobbi Brown, Rhone, UNRL, Peter Millar, TravisMathew, Hammitt, Varley, Marc Jacobs, Free People, Madewell and Liverpool Los Angeles, among many others. Recognized for its superior customer service, Von Maur features an interest-free charge card, a robust rewards program, and complimentary services such as gift wrapping and shipping.

“We are thrilled to officially open our doors and welcome Fargo shoppers to the first Von Maur in North Dakota,” said Jim von Maur, president and fourth-generation leader of Von Maur Department Stores. “Sharing similar Midwestern roots, we appreciate the sense of community and culture that defines Fargo and trust that our wide selection of premium brands and exceptional service will appeal to shoppers across the region.”

During the grand opening, shoppers were greeted in signature Von Maur style with red roses, chocolates and giveaways. The grand opening also featured special offerings from brands including autographed handbags from Patricia Nash, CEO and founder of Patricia Nash Designs, and a new TLC kit with any full price Hammitt handbag from Tony Drockton, CEO of Hammitt, along with various contests and children’s activities.

Conveniently accessible from Interstate 29 and Interstate 94 in the heart of Fargo, Von Maur is an anchor tenant at West Acres Mall, adding to the enticing mix of retailers already on display at the city’s long-established retail and entertainment hub. This is the Company’s second investment at West Acres Mall. In 2018, Von Maur opened its popular Dry Goods store, a youthful, feminine, contemporary women’s apparel and accessories retailer.

The store opening continues the family-owned Company’s national growth strategy. This past fall, Von Maur opened its first location in Pennsylvania at South Hills Village in Pittsburgh. The Company is also undergoing a multi-phased, $100 million renovation of its existing stores over the next several years.

Once fully staffed, Von Maur’s West Acres Mall store will employ about 100 full-time and part-time associates, offering above-market wages, excellent benefits and a positive, professional work environment.

About Von Maur

Von Maur Department Stores was founded in 1872 in downtown Davenport, Iowa. In addition to its retail stores, the company operates a 120,000 square foot E-Commerce facility that drives its successful online business. For more information on Von Maur and its exceptional shopping experience both in store and online, please visit www.vonmaur.com and follow on Facebook, Instagram, TikTok and X/Twitter.

Two cases of measles reported in Cass County bringing total to 11 in North Dakota

CASS COUNTY, N.D. (Valley News Live) - North Dakota Health and Human Services (HHS) is reporting two measles cases in Cass County, bringing the state’s total to 11 cases in 2025According to the HHS, both individuals were unvaccinated and acquired measles through international travel. One individual is hospitalized. The two cases in Cass County are not related to cases in Williams County.Members of the public who were present at the following Cass County locations during specific dates and times may have been exposed....

CASS COUNTY, N.D. (Valley News Live) - North Dakota Health and Human Services (HHS) is reporting two measles cases in Cass County, bringing the state’s total to 11 cases in 2025

According to the HHS, both individuals were unvaccinated and acquired measles through international travel. One individual is hospitalized. The two cases in Cass County are not related to cases in Williams County.

Members of the public who were present at the following Cass County locations during specific dates and times may have been exposed.

Exposure locations:

Essentia Health – The Lights West Fargo Clinic (3150 Sheyenne St., Ste. 240, West Fargo, ND) on May 7 between 2:30 p.m. and 6 p.m. The east entrance to the clinic is shared with the Bar Down Sports Bar and Restaurant.

Essentia Health Walk-in Care – 52nd Avenue (4110 51st Ave. S, Fargo, ND) on May 9 between 5:30 p.m. and 6 p.m.

HHS, in coordination with Essentia Health, is identifying individuals who may have been exposed. Exposed individuals who were vaccinated don’t need to quarantine but should still monitor for symptoms for 21 days after exposure. Individuals who have not received a dose of the measles, mumps, rubella (MMR) vaccine should quarantine (stay home) and monitor for symptoms for 21 days.

“The MMR vaccine is 93% effective after one dose and 97% effective after two doses,” said Molly Howell, HHS immunization director. “People who are vaccinated and exposed to measles are not likely to develop the disease. MMR vaccination is critical to preventing the spread of measles in the community. Anyone who is eligible and has not yet been vaccinated is encouraged to contact a trusted health care provider about MMR vaccination.”

Copyright 2025 KVLY. All rights reserved.

CPS investigating Fargo daycare after parent places recording device on child

FARGO, N.D. (Valley News Live) - A Fargo daycare license has been placed on a hold, following a Child Protective Services (CPS) investigation. CPS was first contacted after a concerned parent used a recording device on the workers of Nee Nee’s Loving Care Nursery.Kiara Davis, a single mom, previously sent her two children to Nee Nee’s, a family-run, residential home daycare.Within a month, she said her kids’ at-home behaviors changed.“My daughter has always slept in her own bed since she was days-...

FARGO, N.D. (Valley News Live) - A Fargo daycare license has been placed on a hold, following a Child Protective Services (CPS) investigation. CPS was first contacted after a concerned parent used a recording device on the workers of Nee Nee’s Loving Care Nursery.

Kiara Davis, a single mom, previously sent her two children to Nee Nee’s, a family-run, residential home daycare.

Within a month, she said her kids’ at-home behaviors changed.

“My daughter has always slept in her own bed since she was days-old. It’s never been a problem. All of a sudden, she started saying skeletons were in the room. She’s now afraid to sleep alone because of the situation going on there,” the mom said.

Kiara placed a recording device in her child’s jacket, and captured audio of the daycare workers. In the 16-hour long recording obtained by Valley News Live, employees can be heard yelling, giving harsh directions, and saying swear words.

“After I started listening to it, it hurt me so bad. I wanted to shut it off, but I needed to know what was going on,” Kiara said.

The recording was given to CPS, who paid Nee Nee’s Daycare a surprise visit on Monday, April 21, explaining they’ve launched an investigation.

The daycare owner, Keiniece Williams, responded to the allegations and denied any wrongdoings. “You can’t show me a recording where there’s cursing with the kids, you cannot tell me that,” Williams said.

The owner stated she’s been hit with multiple CPS reports since the daycare opened in 2022.

“Every other month, it’s a CPS report... I’ve seen a total of probably six different ones... they’re all false accusations, I’m now feeling like a target,” she added.

According to Williams, all CPS cases against her have been closed, and they’ve yet to face any disciplinary action. Right now, she said her daycare license is on a 14-day hold, pending the investigation.

A message was sent out to all parents detailing some of the recordings:

“I just feel harassed by CPS. When they come in here, it’s just so biased and it’s not fair, it’s not right,” Keiniece said. She’s preparing for legal action in opposition of the recording incident.

Kiara’s children have since been pulled from Nee Nee’s Daycare.

“I want to make sure my son doesn’t have to experience any of that ever again,” said Kiara.

Valley News Live has reached out to CPS twice for more information, but we have yet to hear back.

Copyright 2025 KVLY. All rights reserved.

Former Fargo businessman federally sentenced in large-scale cocaine distribution

FARGO, N.D. (Valley News Live) - A former Fargo businessman has been sentenced after leading a cocaine distribution enterprise in the Fargo-Moorhead area for nearly four years.According to the United States Department of Justice, 52-year-old Barrett Clair Prody of Fort Lauderdale, Florida was sentenced to 190 months, or, about 16 years behind federal prison bars. His sentence will be followed by five years of supervised release. He will also need to pay a $300 special assessment fee.According to the DOJ, the cocaine enterprise ...

FARGO, N.D. (Valley News Live) - A former Fargo businessman has been sentenced after leading a cocaine distribution enterprise in the Fargo-Moorhead area for nearly four years.

According to the United States Department of Justice, 52-year-old Barrett Clair Prody of Fort Lauderdale, Florida was sentenced to 190 months, or, about 16 years behind federal prison bars. His sentence will be followed by five years of supervised release. He will also need to pay a $300 special assessment fee.

According to the DOJ, the cocaine enterprise distributed as much as 25 kilograms of cocaine. A financial investigation showed he collected hundreds of thousands of dollars in drug proceeds. Money, he laundered ostensibly through legitimate business accounts. The DOJ says that money was used to pay for a condo in Fort Lauderdale, Florida, and to rent an apartment in Medellin, Colombia. It was also used to stash more than $100,000 in an investment account.

After his April 2024 arrest, Prody had attempted to direct a third party to transfer his condo and investment account ownership in an effort to avoid forfeiture.

In a news release, Assistant U.S. Attorney Mark Kopp said: “Barrett Prody’s greed fueled a yearslong cocaine enterprise that profited off addiction and human suffering. Today’s sentence ensures accountability for his crimes.”

Meanwhile, Drug Enforcement Administration Omaha Division Acting Special Agent in Charge Rafael Mattei said: “Barrett Prody pushed a substantial amount of cocaine into Fargo and Moorhead, with little concern for the lives impacted and families destroyed by this poisonous product. Traffickers like Prody see only personal gain, not individual human lives or the life-altering consequences that can come from drug use.”

Prody was once the owner of JT Cigarro’s cigar bar which closed down in 2015.

Copyright 2025 KVLY. All rights reserved.

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Service Areas

ABC Marketing Outbound Sales Fargo, ND