Call Center Company in Elk Grove, CA
You don't have to be an all-A student from California Northstate University near Elk Grove to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Elk Grove, CA
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Elk Grove, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Commons at Elk Grove in Elk Grove, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Elk Grove, CA for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Elk Grove, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Elk Grove, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Elk Grove, CA
Sacramento Zoo Relocation to Elk Grove Canceled After Years of Planning
By Sean P. Thomashttps://www.egcitizen.com/2025/04/30/531293/sacramento-zoo-relocation-to-elk-grove-canceled-after-years-of-planning
The relocation project, first proposed in 2021, aimed to move the aging Land Park facility to a larger, modern site in Elk Grove near Kammerer Road and Lotz Parkway. Photo courtesy of City of Elk GroveELK GROVE, CA (MPG) - Plans to relocate the Sacramento Zoo to Elk Grove have been officially canceled, bringing an end to years of planning and negotiations.The announcement was made on April 30via a city news release.The relocation project, first proposed in 2021, aimed to move the aging Land Park facility to...
The relocation project, first proposed in 2021, aimed to move the aging Land Park facility to a larger, modern site in Elk Grove near Kammerer Road and Lotz Parkway. Photo courtesy of City of Elk Grove
ELK GROVE, CA (MPG) - Plans to relocate the Sacramento Zoo to Elk Grove have been officially canceled, bringing an end to years of planning and negotiations.
The announcement was made on April 30via a city news release.
The relocation project, first proposed in 2021, aimed to move the aging Land Park facility to a larger, modern site in Elk Grove near Kammerer Road and Lotz Parkway. Zoo leaders and city officials had hoped the move would address concerns about outdated infrastructure, limited space, and animal welfare at the current location.
The project, initially estimated at $302 million, was to be financed through a combination of Elk Grove city funds, private fundraising, development fees and bond financing. The City of Elk Grove had committed $93 million, largely from its General Fund Reserve, casino payments and community facility district revenues.
According to a city news release, the Sacramento Zoological Society “no longer see the effort to build a new zoo in Elk Grove as viable,” due to concerns over economic uncertainty, construction costs, future operating costs and the scale of the projects first phase, as well as the ability to fund future plans.
According to a FAQ page surrounding the zoo, the event pavilion, permanent classrooms, overnight guest accommodations and Okapi Aviary were cost engineered out of the program. The pavilion and education programs, such as summer camp and guest accommodations, were outlined as revenue-generating items that would have contributed to the profits for the zoo.
“We know this decision may be disappointing to some of our supporters,” Robert Churchill, interim CEO of the Sacramento Zoological Society said. “Please know we considered that fact, and that this was not a decision taken lightly. However, we truly believe that ending the Elk Grove project is the most responsible choice for the long-term sustainability and success of the zoo.”
The initial phase of the new zoo was also expected to house fewer species than the current zoo in Land Park, 30 species, compared to the 94 at the current location.
“This is a deeply disappointing outcome for all of us who believed in the vision for the zoo and what it could have meant for our community and the region,” Elk Grove Mayor Bobbie Singh-Allen said in a statement. “I want to thank the Sacramento Zoological Society for their partnership over the past several years and for their belief in our City. Despite the decision to discontinue the project, the City of Elk Grove will continue to dream big and pursue projects that will enhance our community and ensure that Elk Grove becomes a regional destination.”
The Sacramento Zoological Society was expected to raise $50 million of the anticipated $80 million in private donations. Additionally, the city planned to issue $114.5 million in bonds, with $7.8 million in annual repayments split between the city and the society.
Over the years, experts and advocates have raised concerns that the Sacramento Zoo, which opened in 1927, is no longer able to meet modern standards for animal care or to accommodate future growth. The current zoo is approximately 15 acres.
Plans for the new site in Elk Grove would have expanded the zoo to 64 acres and included upgraded exhibits and facilities. The project was in the fundraising stage of development before being shelved.
Elk Grove had already invested in early studies, planning and community outreach. Officials say the city will now evaluate alternative uses for the site that had been earmarked for the zoo project.
“We are grateful to the City of Elk Grove and its residents for embracing the bold vision that began our partnership,” society Board Chair Elizabeth Stallard said in the news release. “We are disappointed that we will not be able to realize the dream we shared. However, the Society remains committed to ensuring that this region will continue to have a vibrant and beautiful zoo long into the future.”
The Sacramento Zoological Society is expected to revisit options for improving or redeveloping the current Land Park site. According to the release, the zoo and the city plan to unwind the arrangements between both entities in the coming weeks and months.
Elk Grove leaders plan to consider an alternative option for the site later.
For more information, visit the Frequently Asked Questions section of the city's website at elkgrove.gov/zoo or the Sacramento Zoo's website at saczoo.org.
Sacramento Zoo no longer moving to Elk Grove after years of planning
Jonathan Ayestashttps://www.kcra.com/article/sacramento-zoo-not-moving-to-elk-grove/64636972
SACRAMENTO, Calif. —The years-long journey of relocating the Sacramento Zoo to Elk Grove has come to an abrupt halt after the Sacramento Zoological Society announced Wednesday that the move is no longer happening.A news release stated that the relocation would no longer be "financially or operationally sustainable." Robert Churchill, interim CEO of the Zoological Society, said the original vision of a 65-acre state-of-the-art zoo "has been fading."Churchill explained that as the...
SACRAMENTO, Calif. —
The years-long journey of relocating the Sacramento Zoo to Elk Grove has come to an abrupt halt after the Sacramento Zoological Society announced Wednesday that the move is no longer happening.
A news release stated that the relocation would no longer be "financially or operationally sustainable." Robert Churchill, interim CEO of the Zoological Society, said the original vision of a 65-acre state-of-the-art zoo "has been fading."
Churchill explained that as the size of the development kept shrinking, it came to the point where the Elk Grove location would have housed fewer species than what is currently at Land Park.
"As design work proceeded, it became clear that the new zoo's size would be dramatically reduced, and critical features would be eliminated to control construction costs and stay within budget," Churchill said.
Churchill said that they are now in the process of figuring out what's next for the zoo.
| VIDEO ABOVE | Sacramento Zoo welcomes 2 new clouded leopards, throws a party
"We know this decision may be disappointing to some of our supporters," Churchill said. "Please know we considered that fact, and that this was not a decision taken lightly."
A release from the Sacramento Zoo also echoed the society's concerns about the sustainability of the zoo, citing economic uncertainty and increased construction costs that "created an unacceptable level of risk for the project."
“This is a deeply disappointing outcome for all of us who believed in the vision for the zoo and what it could have meant for our community and the region,” said Elk Grove Mayor Bobbie Singh-Allen in a news release. “I want to thank the Sacramento Zoological Society for their partnership over the past several years and for their belief in our City. Despite the decision to discontinue the project, the City of Elk Grove will continue to dream big and pursue projects that will enhance our community and ensure that Elk Grove becomes a regional destination.”
The Elk Grove City Council approved plans for the Elk Grove location in May 2024, but discussions for the zoo's relocation had been ongoing since 2021.
In February, city council members were deliberating a name for the zoo, which resulted in lengthy discussions.
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The Village shopping center set to open 2026 with Whole Foods, Shake Shack and more
KXTVhttps://www.abc10.com/article/news/local/elk-grove/the-village-elk-grove-retail/103-46e7d249-9be9-4d83-87e2-56952c61ea7c
ELK GROVE, Calif. — A new Elk Grove shopping center is taking shape, with major national brands preparing to open their doors in 2026.The Village, a 110,150-square-foot shopping center, will be located at Elk Grove and Big Horn boulevards near Highway 99. A year after breaking ground, the project is on track to complete construction by the end of the year, according to...
ELK GROVE, Calif. — A new Elk Grove shopping center is taking shape, with major national brands preparing to open their doors in 2026.
The Village, a 110,150-square-foot shopping center, will be located at Elk Grove and Big Horn boulevards near Highway 99. A year after breaking ground, the project is on track to complete construction by the end of the year, according to developers.
Despite some weather-related delays, Richard Teerlink, the project’s development manager, said progress remains strong.
“We’re tracking to finish all of our vertical construction, which is the building shells, and the majority of the landscaping by this November,” Teerlink told ABC10. “That will complete about 110,000 square feet of retail area for the Village Shopping Center.”
The shopping plaza is about 90% pre-leased, with roughly 10,000 square feet still available. The confirmed lineup includes anchor tenant Whole Foods — the city’s first location — along with Yard House, Mendocino Farms, Philz Coffee, NuYo Frozen Yogurt and Shake Shack.
Credit: Architect Orange
Mendocino Farms, Philz Coffee and Shake Shack are expected to open first, sometime in spring 2026. Whole Foods is projected to open in summer 2026, while Yard House may open earlier.
“We are very excited to be bringing Whole Foods to Elk Grove, and they’re very excited to be opening up in that market,” Teerlink said.
Teerlink also noted that Bank of America and SchoolsFirst Credit Union will be part of the shopping center. Due to federal regulatory processes, Bank of America is expected to be the last to open, likely in fall or winter 2026.
Kelly Rule, vice president of leasing for Pappas Investments, said there are eight tenants signed, with “maybe one to two spaces” still available.
While Teerlink and Rule did not confirm additional future tenants, they said the center is nearing full capacity.
“The shopping center is going to be upscale and something very new and exciting for Elk Grove,” Rule said.
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