Call Center Company in Elk Grove, CA
You don't have to be an all-A student from California Northstate University near Elk Grove to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Elk Grove, CA
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Elk Grove, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Commons at Elk Grove in Elk Grove, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Elk Grove, CA for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Elk Grove, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Elk Grove, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Elk Grove, CA
Elk Grove, CA – Injury Accident at Emily St & Kelsey Dr
Police Accident Reports (888) 657-1460https://localaccidentreports.com/elk-grove-ca-injury-accident-at-emily-st-kelsey-dr/
Elk Grove, CA (April 27, 2025) – Emergency crews responded to a traffic collision with injuries Friday evening in Elk Grove. The crash occurred around 8:07 p.m. at the intersection of Emily St and Kelsey Dr. First responders, including paramedics, assessed and treated individuals hurt in the crash.Details regarding the number of vehicles involved and the extent of injuries have not yet been disclosed. Emergency Responders from Elk Grove Fire and Rescue arrived promptly, providing necessary medical care to the injured indi...
Elk Grove, CA (April 27, 2025) – Emergency crews responded to a traffic collision with injuries Friday evening in Elk Grove. The crash occurred around 8:07 p.m. at the intersection of Emily St and Kelsey Dr. First responders, including paramedics, assessed and treated individuals hurt in the crash.
Details regarding the number of vehicles involved and the extent of injuries have not yet been disclosed. Emergency Responders from Elk Grove Fire and Rescue arrived promptly, providing necessary medical care to the injured individuals. Several victims were transported to local hospitals for further evaluation and treatment for a variety of injuries.
Traffic in the area was temporarily impacted while crews investigated the incident and cleared the scene. Authorities confirmed that the cause of the collision remains under investigation. Our thoughts are with those affected by this accident, and we hope for their complete and speedy recovery.
Intersection Accidents in California
Intersection collisions, like the crash at Emily St and Kelsey Dr, are a frequent cause of injury accidents across California. According to the California Office of Traffic Safety, a significant percentage of urban crashes occur at intersections, often due to speeding, distracted driving, or failure to yield.
Elk Grove, a rapidly growing community south of Sacramento, sees a mix of suburban and commuter traffic, which can lead to increased accident risks at busy intersections. Areas with residential and local road connections, such as Emily St and Kelsey Dr, can be particularly vulnerable during evening hours when visibility decreases and traffic volumes remain high.
Victims of injury accidents often face serious challenges, including physical injuries, emotional trauma, and financial difficulties related to medical care and time away from work. It is crucial for individuals involved in such crashes to seek medical treatment promptly, carefully document the accident scene, and understand their rights when dealing with insurance companies and potential legal claims.
Efforts to improve intersection safety across California include installing better traffic signals, enhancing signage, and promoting public awareness campaigns focused on cautious and defensive driving.
If you or someone you know has been injured in a car accident in the Elk Grove area, Local Accident Reports is ready to provide resources, information, and support to help during this difficult time.
Pedestrian hit by car on Calvine Road in Elk Grove
Eric Schuchthttps://www.kcra.com/article/elk-grove-pedestrian-hit-car-calvine-road-vintage-park-drive/64420532
ELK GROVE, Calif. —A pedestrian was hit by a car Tuesday morning in Elk Grove, California Highway Patrol logs show.CHP was dispatched around 8:28 a.m. to Calvine Road and Vintage Park Drive.It was unclear what caused the crash. A person was taken to a nearby hospital and a possible minor injury was reported.See our live traffic map for updates.This story was curated by Hearst's KCRA Alert Desk....
ELK GROVE, Calif. —
A pedestrian was hit by a car Tuesday morning in Elk Grove, California Highway Patrol logs show.
CHP was dispatched around 8:28 a.m. to Calvine Road and Vintage Park Drive.
It was unclear what caused the crash. A person was taken to a nearby hospital and a possible minor injury was reported.
See our live traffic map for updates.
This story was curated by Hearst's KCRA Alert Desk.
See news happening? Send us your photos or videos if it’s safe to do so at kcra.com/upload.
If this story happened near you or someone you know, share this article with friends in your area using the KCRA mobile app so they know what is happening near them. The KCRA app is available for free in Apple’s App Store and on Google Play.
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Philz Coffee Brewing in Elk Grove’s Upcoming Village Development
WhatNowhttps://whatnow.com/sacramento/restaurants/philz-coffee-brewing-in-elk-groves-upcoming-village-development/
A beloved Bay Area coffee shop is making its way to Elk Grove.According to an Instagram announcement from @norcalshopping, Philz Coffee is expanding to The Village, a new retail development currently under construction at the intersection of Elk Grove Blvd and Big Horn Blvd.“When The Village is complete, it will be more than a ...
A beloved Bay Area coffee shop is making its way to Elk Grove.
According to an Instagram announcement from @norcalshopping, Philz Coffee is expanding to The Village, a new retail development currently under construction at the intersection of Elk Grove Blvd and Big Horn Blvd.
“When The Village is complete, it will be more than a shopping center,” reads the post. “This will be a community hub, with open space, community events, and all of your favorite restaurants.”
Spanning 127,000 square feet, The Village is set to debut in mid-2025 with a lineup of tenants that includes Yard House and Mendocino Farms.
Founded in 2003 by Phil Jaber and his son Jacob in San Francisco’s Mission District, Philz is celebrated for its handcrafted, pour-over coffee made from sustainably sourced green beans. Roasted in Oakland, each blend is customized to highlight unique flavors and aromas.
With more than 75 locations across California and Chicago—including three in the Sacramento Valley—Philz offers a diverse selection of light, medium, and dark roast blends, along with teas and light bites like croissants, cookies, muffins, and their vegan plant-powered sandwich.
While an exact opening date for the Elk Grove location has not yet been announced, caffeine lovers can look forward to its arrival once The Village debuts later this year. What Now Sacramento has reached out to Philz Coffee representatives for more details and will update this page accordingly.
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From new restaurant openings to exciting retail launches and real estate insights, be the first to know what’s happening in Sacramento
New Spencer’s gift store plans grand opening in Sacramento area. When and where?
Camila Pedrosahttps://www.sacbee.com/news/local/article303329236.html
Gift store chain Spencer’s is hosting a grand opening celebration for its newest Sacramento-area location.The iconic mall retailer opened a storefront at the Laguna Crossroads shopping center in Elk Grove on March 16, according to a Spencer’s customer service associate.To celebrate the brand’s expansion into Elk Grove, Spencer’s will hold an event in April with giveaways and other goodies for customers, the company said...
Gift store chain Spencer’s is hosting a grand opening celebration for its newest Sacramento-area location.
The iconic mall retailer opened a storefront at the Laguna Crossroads shopping center in Elk Grove on March 16, according to a Spencer’s customer service associate.
To celebrate the brand’s expansion into Elk Grove, Spencer’s will hold an event in April with giveaways and other goodies for customers, the company said in a Wednesday news release.
Here’s what you should know:
Spencer’s opened its first brick-and-mortar storefront in 1963 in New Jersey and has since grown to more than 670 stores across the United States and Canada, according to the company’s website.
“Spencer’s is the ultimate destination to find the latest edgy, outrageous and unique accessories and apparel,” the company said in the release.
The retail chain sells a variety of trendy clothing, accessories, gag gifts and knick-knacks, including novelty T-shirts, hats, backpacks and body jewelry.
Locations also carry home decor, drinkware and sex and wellness items.
Spencer’s is open at 7601 Laguna Blvd. Suite 120, in Elk Grove.
The space, which neighbors a Hallmark stationary store, was formerly occupied by VIVI Fashion.
Spencer’s is hosting a grand opening bash at its Laguna Crossroads location on Saturday, April 12, from 1 to 5 p.m.
According to the release, the first 100 customers who attend the opening will receive $10 gift cards for the store, “along with sweet treats, freebies, giveaways and more.”
In addition to the Elk Grove store, there are four other Spencer’s stores open in the Sacramento area.
Here’s where to find them:
What do you want to know about life in Sacramento? Ask our service journalism team your top-of-mind questions in the module below or email [email protected].
The Sacramento Bee
Camila Pedrosa is a service journalism reporter at The Sacramento Bee. She previously worked as a summer reporting intern for The Bee and reported in Phoenix and Washington, D.C. She graduated from Arizona State University with a master’s degree in mass communication.
Prelude, Zinfandel Grille owner plans to open new restaurant at vacant Macaroni Grill in Elk Grove
KXTVhttps://www.abc10.com/article/news/local/interlude-elk-grove-restaurant-macaroni-grill/103-bb8a13d5-b40a-4b01-a29b-61e0db37059d
ELK GROVE, Calif. — A new restaurant is being planned for Elk Grove in a large space left vacant by a national dining chain.Interlude Kitchen will be the newest venture for local restaurateur Allen Kou, who also owns Prelude Kitchen and Bar and Zinfandel Grille in Sacramento. The newly planned restaurant wi...
ELK GROVE, Calif. — A new restaurant is being planned for Elk Grove in a large space left vacant by a national dining chain.
Interlude Kitchen will be the newest venture for local restaurateur Allen Kou, who also owns Prelude Kitchen and Bar and Zinfandel Grille in Sacramento. The newly planned restaurant will replace Romano’s Macaroni Grill at the Laguna Gateway Center on Laguna Boulevard.
“The concept is similar to what we’re doing at Zinfandel Grill and Prelude Kitchen and Bar,” Kou said. “It’s going to be an upscale restaurant focused on farm-to-fork.”
Kou started in the restaurant business at 14 by bussing tables and washing dishes for his parents at Bamboo Inn in Elk Grove. He eventually took over the Chinese restaurant after his parents retired in 2012 and operated the eatery for five years.
He later bought Zinfandel Grille with his business partner in 2017 and opened Prelude in 2021.
Plans for the new eatery will include incorporating a wood-fire oven and grill, pending approval from building and health departments from Sacramento County. Kou said the implementation of wood-fired cooking will add flavor to the dishes.
“You get a lot of really good caramelization, and I think it really highlights the ingredients because you don’t have to manipulate the flavor profiles as much,” Kou said.
Tom Patterson will serve as Interlude’s executive chef. He also oversees the kitchens at Zinfandel Grill and Prelude Kitchen & Bar.
The restaurant plans to offer a menu of modern American cuisine with French and Italian influences. Menu items include wood-fired steaks, pork chops, freshly made pastas and seasonal dishes.
“We change up our menus pretty significantly with the seasons,” the owner noted. “So, we usually overhaul about 80 to 90% of the menu each season. We’ll keep some staples on, but it will have a different setup depending on what’s in season.”
When Macaroni Grill closed, Kou took the opportunity to reach out to the broker for the space and put together a proposal.
“The ownership group there really wanted a regional operator that was not a chain restaurant because there’s quite a few of those in Elk Grove,” Kou said.
Interlude is tentatively scheduled to open by the end of the year, pending approval of permits from the health and building departments.
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Service Areas
- Call Center Company in Elk Grove, CA
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
