Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Elizabeth, NJ

You don't have to be an all-A student from UCNJ Union College of Union County, NJ near Elizabeth to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Elizabeth, NJ

The ABC Marketing Services Difference

For over 20 years, our call center company in Elizabeth, NJ has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Elizabeth, NJ

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Amber Court of Elizabeth NJ, Assisted Living in Elizabeth NJ in Elizabeth, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Elizabeth, NJ

Why Hire a Call Center Company in Elizabeth, NJ for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Elizabeth, NJ can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Elizabeth, NJ

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Elizabeth, NJ

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Elizabeth, NJ

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Elizabeth, NJ

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Elizabeth, NJ, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Elizabeth, NJ

Morris County softball coach getting back into the swing after nearly 30 years away

The St. Elizabeth softball team took the field this spring with a new head coach, their fourth different coach in four years.But this new hire was far from typical for an up-and-coming program.Coach Michael Rubright has a decades-long career in youth sports that includes being a high school and college official in field hockey and swimming. As far as coaching high school softball goes, this season marks his first in nearly three decades."I've never felt that I know all of the answers," Rubright said. "Ever...

The St. Elizabeth softball team took the field this spring with a new head coach, their fourth different coach in four years.

But this new hire was far from typical for an up-and-coming program.

Coach Michael Rubright has a decades-long career in youth sports that includes being a high school and college official in field hockey and swimming. As far as coaching high school softball goes, this season marks his first in nearly three decades.

"I've never felt that I know all of the answers," Rubright said. "Everything I've ever learned, I've taken from someone else that did it better than I did. So when a player comes to me with something they learned from another coach, that's me learning from them just like they're learning from me with something else."

Rubright began his teaching career at Roxbury, teaching social studies in 1989. He was the swimming and softball coach there until 1996, when he moved on to become an administrator at Sayreville. Over the next 29 years, Rubright held administrative positions in North Warren, Hopatcong, Boonton and Ramsey before becoming principal op Woodglen School in Lebanon Township in 2003.

"Being an administrator for as long as I was, coaching in high school was not really an option," he said.

Rubright, 59, retired as principal last July and was searching for his next career path. When he found an opportunity to teach history, economics and religion at St. Elizabeth, he also took over as the school's field hockey coach.

"I wasn't ready to stop working," Rubright said. "After a lot of prayer and asking God where he wanted to put me, this is where he brought me."

Rubright filled the teaching position of the previous softball coach and as the season got closer, there was no replacement coming. So Rubright got the opportunity to coach at the high school level again.

"I'm old school and I'm going to coach old school," Rubright said. "I've always had good relationships with my players and put players first. I hate to lose, but my players always mattered more than winning. I can't tell you my win-loss record but I could probably tell you every player I've ever coached and I still keep in touch with some of them to this day."

Rubright said that one of his biggest challenges has been coaching such a young team. St. Elizabeth's softball team includes six freshmen, which he says it is the most freshmen he has coached since his first softball job as the freshman coach at Mount Olive in the late 1980s.

St. Elizabeth softball has not seen much success historically. A seven-win season last spring was the program's highest win total in the last 15 seasons. One thing Rubright hopes to bring to the team is consistency as the position has seen numerous changes in recent years.

"We're going to play the game the right way," Rubright said. "We're going to play good defense and run the bases well. We're going to put the bat on the ball. If you do that over time, you're going to be a program where success comes."

In their season opener against Boonton on April 1, the Panthers trailed 3-0 early before tying the game 3-3 through five innings. Boonton then scored seven unanswered runs in the top of the sixth to take the game, 10-3.

"The sixth inning was my fault," Rubright said. "My pitcher was losing gas and I left her in one inning too long. I have two pitchers that are good and I'm not used to having more than one of those. Had I switched pitchers earlier and knew how long I can push personnel, that game is probably different. I took away a young team given their inexperience and the history of the team probably should have folded and they kept fighting."

With an enrollment just over 170 students, St. Elizabeth is one of New Jersey's smallest schools and many of the athletes play three sports throughout the academic year. Rubright sees the small school as an unknown gem hidden in Morristown.

"Our school isn't really known for its athletic prowess, but we have some special kids that can do some special things," Rubright said. "I have seen so much support from parents, which I don't take for granted. We also have administrators who care about the kids, which always mattered so much to me when I was in that position. There's something special about this place."

Elizabeth Students Honored as Graduate of Governor’s STEM Scholars

Getting your Trinity Audio player ready...ELIZABETH, NJ - 111 high school students across the state of New Jersey graduated from the Governor’s STEM Scholars, a year-long program of the Research & Development Council of New Jersey. Among them were four from Elizabeth.Maira Nadeem, a senior at New Jersey Institute of TechnologyIsabella Cortes, a junior at Union County Magnet High School...

Getting your Trinity Audio player ready...

ELIZABETH, NJ - 111 high school students across the state of New Jersey graduated from the Governor’s STEM Scholars, a year-long program of the Research & Development Council of New Jersey. Among them were four from Elizabeth.

Maira Nadeem, a senior at New Jersey Institute of Technology

Isabella Cortes, a junior at Union County Magnet High School

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Gabriel Arias, a junior at Union County Magnet High School

Aaron Vivanco, a junior at the Academy for Information Technology

The Governor’s STEM Scholars program offers students a 360° view of New Jersey’s STEM (Science, Technology, Engineering, and Mathematics) economy through research, site visits, and conferences. Each Scholar also participated in a community-based research project, led by a college-level team leader. Projects tackled real-world challenges with innovative, research-based solutions.

Throughout the year, Scholars attended four conferences focused on STEM in government, academia, and industry. Events were held at Rutgers School of Engineering, Montclair State University, New Jersey Institute of Technology, and Kean University. Scholars also participated in virtual sessions with STEM professionals from Kenvue and Stockton University, and visited industry partners including Bristol Myers Squibb.

“This year’s Scholars represent the best of what New Jersey has to offer,” said Alise Roderer, Director of the Governor’s STEM Scholars. “From lab tours to research and policy briefings, these students are building lifelong connections to the state’s STEM economy and becoming New Jersey’s next generation of innovators.”

Interested in owning/operating TAPinto Elizabeth? For more information, visit starttap.net or click here to set up a time with TAPinto Founder and CEO Michael Shapiro. You can also email mshapiro@tapinto.net.

Where is Janaina Freddy Gonsalves? NJ family searches for answers

Search intensifies for missing NJ womanIt’s been more than a month since anyone has seen 48-year-old Janaina Freire Gonçalves, a personal trainer and waitress from Elizabeth, New Jersey. Her son has flown in from Brazil to help in the search as family members grow increasingly concerned. Gonçalves was last seen March 9 training a client, and later with her husband at her apartment building&mdas...

Search intensifies for missing NJ woman

It’s been more than a month since anyone has seen 48-year-old Janaina Freire Gonçalves, a personal trainer and waitress from Elizabeth, New Jersey. Her son has flown in from Brazil to help in the search as family members grow increasingly concerned. Gonçalves was last seen March 9 training a client, and later with her husband at her apartment building—but has not been seen leaving. FOX 5's Teresa Priolo has the story.

The Brief

NEW YORK - A 48-year-old woman from Elizabeth, New Jersey, has been missing since mid-March, according to her family, who say they are growing increasingly desperate for answers.

"The last time I spoke with my mom was at the beginning of March," Eduardo said. "She told me she was super happy because she was going to Brazil — her first time in three years."

Her son, Eduardo Luis Gonsalves Moreda, says it’s unlike her to go silent for this long.

In hopes of finding his mother, Eduardo flew from Brazil to the U.S. and has been working with Montana Global Care, a community organization helping to support the family during the search.

Who is Janaina Freddy Gonsalves

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What we know:

Janaina Freddy Gonsalves, a personal trainer and waitress known in both Elizabeth and Newark, has not been seen or heard from in more than a month.

Her son says she moved to Elizabeth three years ago and married a U.S. citizen shortly afterward.

"She was usually in constant contact," he said. "This just doesn’t make sense."

When was Janaina last seen?

Janaina was last seen publicly on March 9, training a client. According to her family, she was also spotted the next day with her husband at their apartment building, Sing La Vista Apartments. They believe she never left the building after that.

"She was seen going in," Eduardo said, "but never coming out."

What they're saying:

The Union County Prosecutor’s Office is leading the investigation.

Officials have declined to answer whether Janaina’s husband is a person of interest or where the case currently stands, saying only that the investigation is ongoing.

"I want her to know she has a son who loves her very much," Eduardo said.

The family continues to push for answers and urges anyone with information about Janaina’s whereabouts to come forward.

Source

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