Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in El Paso, TX

You don't have to be an all-A student from University of Texas at El Paso near El Paso to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company El Paso, TX

The ABC Marketing Services Difference

For over 20 years, our call center company in El Paso, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing El Paso, TX

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Simpatico Cielo Vista Senior Living in El Paso, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care El Paso, TX

Why Hire a Call Center Company in El Paso, TX for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in El Paso, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk El Paso, TX

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support El Paso, TX

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys El Paso, TX

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting El Paso, TX

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in El Paso, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in El Paso, TX

Get unlimited access with a subscription

Already have a subscription but never signed in before?Get startedGet unlimited access with a subscriptionChoose your plan. Cancel anytime.DigitalMonthly$1 for the first monthDaily digital access on any desktop, tablet, or mobile deviceAnnual$89 for the first yearOver 6 MONTHS FREE with an annual subscriptionDigital + PrintSunday - Friday...

Already have a subscription but never signed in before?Get started

Get unlimited access with a subscription

Choose your plan. Cancel anytime.

Digital

Monthly

$1 for the first month

Daily digital access on any desktop, tablet, or mobile device

Annual

$89 for the first year

Over 6 MONTHS FREE with an annual subscription

Digital + Print

Sunday - Friday

$1 for the first month

Print delivery + daily digital access & USA TODAY Crossword

Sunday

$1 for the first month

Includes access to the eNewspaper every day of the week

Did you know: Every plan comes with a digital subscription to share.

What's included

Digital plans

Digital + Print

Daily digital access

Android and IOS apps

Subscriber-exclusive content

Digital subscription to share

The eNewspaper — a digital replica of the print newspaper.

Print newspaper delivery

USA TODAY Digital Crossword

Group subscriptions

We have customizable plans for corporations, schools, libraries, government agencies and hotels.

Corporate programsEducation programs

No commitment required. Cancel anytime.

Offer available to new customers only. Read the full subscription terms.

Need help?

Call 1-888-448-5909 and give offer code W-N2 to subscribe.

Tiger Found Near Texas Border Neighborhood in Poor Conditions

Lions, and Tigers… IN THE BACKYARD?! OH MY! Seeing a video go viral online of a tiger in a residential backyard near El Paso, Texas was NOT on my bingo card this year!If you thought your neighbor's pet chihuahua was wild, think again because just across the border from El Paso, officials in Juárez found an actual tiger! And no this wasn’t a movie scene from the Hangover, it was real life!A video was shared on El Paso’s FitFam Instagram page with a caption that read,“Meanwhile, ...

Lions, and Tigers… IN THE BACKYARD?! OH MY! Seeing a video go viral online of a tiger in a residential backyard near El Paso, Texas was NOT on my bingo card this year!

If you thought your neighbor's pet chihuahua was wild, think again because just across the border from El Paso, officials in Juárez found an actual tiger! And no this wasn’t a movie scene from the Hangover, it was real life!

A video was shared on El Paso’s FitFam Instagram page with a caption that read,

“Meanwhile, in Ciudad Juárez... a tiger was rescued from a rundown property.”

According to Mexico’s National Park for the Protection of Animals, the tiger was being kept in a makeshift space with no proper flooring, zero water access, and was apparently being fed chicken remains.

KVIA reported that the big cat was seized as a precautionary move, due to "minimum welfare conditions" and a complete lack of legal documentation. In other words, this tiger wasn’t supposed to be there, and no one was taking care of him properly.

But the real question in my mind is: how the heck do you even go about sneaking a tiger into your home? Who wakes up one day and says, “Hey, you know what would complete my backyard setup? A jungle predator that should be living in the wild but instead I want to live in a rundown dirt yard”

The tiger is now in the care of professionals, and thankfully, no one — human or feline — was hurt in the process.

So next time you hear strange noises in the neighborhood, maybe don’t assume it’s just someone’s big cat… it could actually be a big cat.

Texas Teachers Share The Strangest Things They Found In Students Backpacks

From living creatures, to non-living creatures, to …..massagers….. Here’s a look at some of the most insane things local teacher’s have confiscated from their students.

Tips To Beat The Texas Heat

With record breaking temps expected this Summer, here are a few things that can help you beat the Texas heat this Summer!

Where Is El Paso’s Hell’s Gate and Why Do People Think It’s Haunted?

Concordia Cemetery isn’t just old. It’s ancient. Established in 1856 and home to over 60,000 buried souls, this historic landmark in Central El Paso has been the focus of ghost tours, graveyard investigations, and urban legends for decades. But one rumor stands above the rest: that somewhere on these haunted grounds lies a literal gateway to Hell.And if you're willing to part with 25 bucks, you can go find it yourself.El Paso’s Paso Del Norte Paranormal Society offers regular ghost tours of the cemetery, and e...

Concordia Cemetery isn’t just old. It’s ancient. Established in 1856 and home to over 60,000 buried souls, this historic landmark in Central El Paso has been the focus of ghost tours, graveyard investigations, and urban legends for decades. But one rumor stands above the rest: that somewhere on these haunted grounds lies a literal gateway to Hell.

And if you're willing to part with 25 bucks, you can go find it yourself.

El Paso’s Paso Del Norte Paranormal Society offers regular ghost tours of the cemetery, and every October they crank it up a notch with special “Haunted History” tours. The centerpiece of this spooky trek? A site known as “Hell’s Gate,” a mysterious area near the old railroad tracks where visitors claim to feel a strange pull. In more scientific terms, it's a “paranormal vortex.” Some say it messes with your internal compass. Others say it’s just a weird breeze.

If that wasn’t enough, some visitors have reported hearing ghostly hoofbeats and children laughing in the dark. Which, let’s be honest, are probably the two most terrifying sounds you could hear in a graveyard. Tour guides have claimed they’ve seen shadows darting between headstones and mysterious mists rising from the infant section of the cemetery. Is it paranormal activity or just El Paso’s dust playing tricks again?

Get our free mobile app

Two brave ghost-hunters once claimed to catch a full-on “shadow person” near a crib-shaped grave marker. Another photo taken near gunslinger John Selman’s grave shows what appears to be a pair of disembodied ghost legs just hanging out. Even Reddit has a few choice stories from local teens and amateur ghostbusters describing everything from phantom footsteps to sudden shifts in temperature. And no, not the kind you blame on West Texas weather.

Basically, if you’ve got a shaky camera and enough belief, Concordia is your horror movie set waiting to happen.

Because it’s not a proper haunted site without a little Satanic panic, some locals believe that the cemetery has been used for ritual purposes. Reports of candles, strange symbols, and late-night offerings have added fuel to the fire. There’s no evidence anything truly sinister has ever happened. Just your standard mix of myth, mischief, and dramatic lighting.

Absolutely. For your wallet. You might not fall into a pit of flames or get chased by demonic children, but you will hear spooky stories, walk across some uneven ground, and maybe take home a blurry photo that looks just eerie enough to haunt your group chat.

The real magic of Concordia’s “Hell’s Gate” isn’t whether it’s paranormal. It’s the way it combines legit history with a heavy dose of theatrical ghost lore and a tourism model that works. If you’ve got 25 dollars and a healthy skepticism, or a very unhealthy curiosity, it’s worth the trip.

Bring your camera, your sarcasm, and maybe an extra pair of pants. Just in case the ghost kids really do show up.

El Paso experts warn: Heatwave poses risks to car tires

Street Logics Wheels and Tires. (KFOX14/CBS4)...EL PASO, Texas (KFOX14/CBS4) — As temperatures soar past 100 degrees, the heat is not only a threat to people but also to vehicles, particularly tires.Abraham Maldonado, owner of Street Logics, explained the dangers of extreme heat on tires, saying, "Well, obviously, more heat, they over-inflate. So, you reduce the traction of your tire. Ok. You reduce traction of the tire, and you can get a blow-out as well."Maldonado emphasized that many people unde...

Street Logics Wheels and Tires. (KFOX14/CBS4)

...

EL PASO, Texas (KFOX14/CBS4) — As temperatures soar past 100 degrees, the heat is not only a threat to people but also to vehicles, particularly tires.

Abraham Maldonado, owner of Street Logics, explained the dangers of extreme heat on tires, saying, "Well, obviously, more heat, they over-inflate. So, you reduce the traction of your tire. Ok. You reduce traction of the tire, and you can get a blow-out as well."

Maldonado emphasized that many people underestimate the impact of hot asphalt on tires, noting that prolonged exposure to high temperatures can lead to over-inflation and potential blowouts.

Local residents shared their approaches to car maintenance during the heatwave.

Mirna Agirra admitted, "I'm a girl, so. No, I don't know if I should be taking any precautions. I just drive and turn on the AC, and I think I'm okay."

Louis Miranda advised, "Well, definitely check your fluids, you know, make sure that you have plenty of radiator fluid."

Chris Bruer said, "I just make sure the tires are properly inflated and that's really about it and make sure everything maintenance wise is good to go."

Meanwhile, Vance Mark expressed a more laid-back attitude, stating, "At that point, I think that's like too much for me to even consider that I'm just like, I'm not going to waste my time thinking about that. You know what I mean? It is what it is. But I guess it is real hot, isn't it?"

Experts recommend regular tire checks by professionals to ensure safety during extreme heat conditions.

RECOMMENDED: El Paso fishermen brave scorching heat at Ascarate Lake

RECOMMENDED:Las Cruces fruit stand thrives despite scorching heat

Sign up to receive the top interesting stories from in and around our community once daily in your inbox.

Audit finds El Paso's internal audit department adequate but suggests improvements

...EL PASO, Texas (KFOX14/CBS4) — A recent audit revealed that while the City of El Paso's internal audit department is functioning adequately, there is room for improvement.City Representative Josh Acevedo, who represents District 2, explained that the audit was initiated to incorporate best practices from external sources."This started [in 2024] as we were looking at the audit charter," Acevedo said. "We started thinking, 'well, maybe it's better to get best practices from an outside person to come...

...

EL PASO, Texas (KFOX14/CBS4) — A recent audit revealed that while the City of El Paso's internal audit department is functioning adequately, there is room for improvement.

City Representative Josh Acevedo, who represents District 2, explained that the audit was initiated to incorporate best practices from external sources.

"This started [in 2024] as we were looking at the audit charter," Acevedo said. "We started thinking, 'well, maybe it's better to get best practices from an outside person to come in and look at how our internal audit is functioning.'"

The audit, which began in October, involved interviews with city council members, the internal auditor, and the city manager.

The preliminary report, presented this past Tuesday, placed the department between levels two and three on a scale of one to five.

Acevedo emphasized that the audit did not uncover any misuse of funds.

RECOMMENDED: El Paso school districts to receive $147.3M boost from state under new finance bill

"There's nothing to do with money or anything like that. There's nothing that we should be alarmed in terms of their misusing money," Acevedo said. Instead, the focus is on improving efficiency and governance.

The audit's recommendations include aligning the city's strategic plan with the auditor's activities and enhancing the use of technology.

Acevedo expressed optimism about the potential improvements, stating, "I think this is going to give us a lot more structure to have a very efficient internal audit department."

The final report is expected to be completed by July.

Acevedo believes the audit will ultimately benefit the community by fostering better practices, transparency, and accountability. "I think that over the course of the next year or two, we're gonna have a much stronger internal audit department," Acevedo said.

RECOMMENDED: El Paso ISD cuts down deficit, approves budget with employee raises

Sign up to receive the top interesting stories from in and around our community once daily in your inbox.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Service Areas

ABC Marketing Outbound Sales El Paso, TX