Call Center Company in El Cajon, CA
You don't have to be an all-A student from Cuyamaca College near El Cajon to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in El Cajon, CA
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in El Cajon, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Solstice Senior Living at El Cajon in El Cajon, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in El Cajon, CA for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in El Cajon, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in El Cajon, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in El Cajon, CA
El Cajon, CA – Injury Crash Reported on I-8 Near Second Ave
Police Accident Reports (888) 657-1460https://localaccidentreports.com/el-cajon-ca-injury-crash-reported-on-i-8-near-second-ave/
El Cajon, CA (April 30, 2025) – A two-vehicle collision on Interstate 8 near Second Avenue resulted in at least one person being hospitalized on Tuesday afternoon, according to a report from the California Highway Patrol.The accident occurred at approximately 2:21 p.m. on April 29 on the eastbound side of I-8 in the El Cajon area. CHP officers arrived at the scene to find two vehicles involved in the crash. The specific circumstances that led to the collision have not been released.Emergency medical personnel were ...
El Cajon, CA (April 30, 2025) – A two-vehicle collision on Interstate 8 near Second Avenue resulted in at least one person being hospitalized on Tuesday afternoon, according to a report from the California Highway Patrol.
The accident occurred at approximately 2:21 p.m. on April 29 on the eastbound side of I-8 in the El Cajon area. CHP officers arrived at the scene to find two vehicles involved in the crash. The specific circumstances that led to the collision have not been released.
Emergency medical personnel were also dispatched and treated at least one injured individual at the scene before transporting them to a nearby hospital for further care. The severity of the injuries has not been disclosed, but the incident was confirmed to have involved physical harm.
Tow services were likely required to clear the vehicles, though this was not explicitly confirmed in the initial report. Traffic may have been temporarily affected while responders worked at the site.
Authorities continue to investigate the crash and have not released further details regarding potential contributing factors such as speed, distraction, or road conditions.
Our thoughts are with the injured victim, and we hope for a full and swift recovery.
Car Accidents on Interstate 8 in San Diego County
Interstate 8 serves as a major east-west corridor through San Diego County, connecting dense urban zones like El Cajon with surrounding communities. Given the volume of daily traffic, even minor errors in judgment, such as unsafe lane changes, tailgating, or driver distraction, can result in serious accidents.
While Tuesday's collision involved just two vehicles, even such incidents can leave lasting physical and emotional consequences for those involved. Injuries may appear minor at first, but could develop into long-term complications such as chronic pain, mobility issues, or delayed trauma symptoms.
The El Cajon area, especially near on-ramps like Second Avenue, is known for merging conflicts and inconsistent traffic flow, which can increase the risk of rear-end collisions or sideswipes. These locations often lack sufficient space for emergency stops, making collisions more dangerous and clean-up more complex.
In the aftermath of a crash, timely medical evaluation and thorough documentation are essential, not just for physical recovery but for securing insurance coverage or compensation. Victims should also consider consulting professionals who can help interpret CHP findings and advise on next steps.
An unexpected collision can change everything. At Local Accident Reports, we are here to provide clear, compassionate updates and connect victims with the resources they need. If you or someone you love was injured in a crash like the one on I-8 in El Cajon, reach out today to begin the process of healing and recovery.
El Cajon, CA – Child Seriously Injured in Pedestrian Collision at Buena Vista Dr and S Barcelona St
Police Accident Reports (888) 657-1460https://localaccidentreports.com/el-cajon-ca-child-seriously-injured-in-pedestrian-collision-at-buena-vista-dr-and-s-barcelona-st/
El Cajon, CA (April 21, 2025) – A young child sustained major injuries Monday morning after being struck by a vehicle at the intersection of Buena Vista Drive and South Barcelona Street in El Cajon, according to the California Highway Patrol.The incident occurred at approximately 8:21 AM and was initially logged as a 1179 response, but was later upgraded to a 1180 classification, confirming that the injuries were serious in nature. CHP dispatch records indicate that the child reportedly ran into the street in front of the...
El Cajon, CA (April 21, 2025) – A young child sustained major injuries Monday morning after being struck by a vehicle at the intersection of Buena Vista Drive and South Barcelona Street in El Cajon, according to the California Highway Patrol.
The incident occurred at approximately 8:21 AM and was initially logged as a 1179 response, but was later upgraded to a 1180 classification, confirming that the injuries were serious in nature. CHP dispatch records indicate that the child reportedly ran into the street in front of the vehicle. A passenger in the involved vehicle called to report the incident and stated the crash happened suddenly and unexpectedly.
Emergency services, including fire and medical personnel, arrived on the scene shortly after the incident was reported. The child received immediate medical care on-site before being transported to a medical facility for further treatment. At this time, the child's condition has not been released, and no citations or arrests have been reported.
CHP and local law enforcement are continuing their investigation to determine the full sequence of events and assess whether any safety measures or environmental factors contributed to the incident.
Our thoughts are with the injured child and their family, and we hope for a full and swift recovery.
Pedestrian Crashes Involving Children in Residential Areas
Incidents like Monday’s crash in El Cajon serve as powerful reminders of the heightened vulnerability of children in pedestrian environments. Residential neighborhoods, while generally considered safer zones, can become dangerous when young children dart into the street—often too quickly for drivers to react.
Buena Vista Drive and S Barcelona Street intersect in a primarily residential area with nearby schools and parks, making it a common route for families. Although it’s not yet clear whether speed or other driver-related factors played a role, drivers in such areas must always remain alert and anticipate sudden pedestrian movement, particularly from children.
These types of collisions are emotionally traumatic not only for the families of the victims but also for those involved behind the wheel. Even if a driver is not found at fault, the psychological impact can be lasting.
For the families of injured children, recovery goes beyond medical treatment—it includes emotional support, potential long-term care planning, and navigating insurance and legal considerations. Ensuring access to trusted help in these moments is crucial.
Local Accident Reports is here to offer guidance, clarity, and compassion to families dealing with serious pedestrian-related injuries. We help connect you with resources that can make a difference in recovery, accountability, and support.
If your child has been injured in a pedestrian accident, we’re here to walk with you every step of the way. Contact Local Accident Reports today to get the help you need in this challenging time.
Four people charged following federal raid at El Cajon business
ABC 10 News San Diego KGTVhttps://www.10news.com/news/local-news/four-people-charged-following-federal-raid-at-el-cajon-business
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Federal authorities have charged four people in connection with an immigration-related investigation at San Diego Powder and Protective Coatings, an East County business.
EL CAJON, Calif. — Federal authorities have charged four people in connection with an immigration-related investigation at San Diego Powder and Protective Coatings, an East County business. Among those charged is the company’s general manager, John Washburn, who allegedly employed undocumented workers and allowed them to live inside the business’s warehouse.
Black-and-white photos provided by the government show a makeshift living space inside the facility, with three beds and household items. Authorities allege that approximately 15 employees, or about a third of the company’s workforce, lacked legal authorization to work in the United States. Three other men were charged with providing false information regarding their immigration status to secure employment. If convicted, they all, including Washburn, face up to 10 years in prison.
One day after Homeland Security Investigation (HSI) agents raided the business, eyewitnesses and family members of those detained shared their accounts with ABC 10News.
"I was shocked when I heard the news," said Ted Nelson, who works with the business under investigation. He described the intense scene, stating he saw, "At least 50 or 60 officers, ski masks, and AR-15s." Sky10 aerial footage captured employees lined up outside, restrained in handcuffs or zip ties.
On Friday, ABC 10News spoke with the owner of San Diego Powder and Protective Coatings, who declined a formal interview. He shared he was just as shocked as the families of his employees. The business, a federal subcontractor, has been working on a project for the San Ysidro pedestrian bridge. While the owner believes that seven employees were taken by federal agents, ICE has not officially confirmed this number.
Evelyn Leyva, whose brother-in-law was among those detained, expressed her distress. "They're not criminals. They just come like everyone here for the American dream, to work every single day for their family," she said.
Leyva told ABC 10News that as of Friday, she still had not heard from her relative. Later, a family member of another detained worker said they received a call from their relative around 2 a.m. from the Otay Mesa Detention Center.
A federal warrant obtained by ABC 10News states that authorities had identified multiple employees working at the business without legal authorization. It alleges that the company knowingly hired individuals with fraudulent documents. Additionally, in 2022, HSI agents investigating suspected drug traffickers in San Diego reportedly found one of their vehicles parked outside the business.
ABC 10News has reached out to ICE for more information regarding the next steps for those arrested and where they are currently being held.
This is a developing story. Check back for updates.
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Service Areas
- Call Center Company in El Cajon, CA
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
