Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Downey, CA

You don't have to be an all-A student from Downey Adult School near Downey to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Downey, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Downey, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Downey, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Lakewood Park Manor in Downey, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Downey, CA

Why Hire a Call Center Company in Downey, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Downey, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Downey, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Downey, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Downey, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Downey, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Downey, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Downey, CA

2025 Downey Unified Mariachi Music Festival Information

Saturday, April 5, 20259:30 am – 4:30 pmDowney High School’s Layne Stadium 11040 Brookshire Ave, Downey, CA 9024About the EventMariachi music encourages creativity and allows students to learn about their culture and represent it with pride. It is imperative to provide students with invaluable opportunities to showcase their talents through live performances, enabling them to hone their skills and cultivate confidence as aspiring artists and m...

Saturday, April 5, 2025

9:30 am – 4:30 pm

Downey High School’s Layne Stadium

11040 Brookshire Ave, Downey, CA 9024

About the Event

Mariachi music encourages creativity and allows students to learn about their culture and represent it with pride. It is imperative to provide students with invaluable opportunities to showcase their talents through live performances, enabling them to hone their skills and cultivate confidence as aspiring artists and musicians.

Southern California schools with students from 6th grade through college will participate in this Mariachi event. We are proud of their dedication to continuing their learning and love for this genre of music and hope to inspire younger audiences to follow their passions as well.

Seating & Free Parking

The location will provide ample seating in the stadium stands and more free parking options in Downey High’s parking lots off of Brookshire Ave. (at Firestone Blvd. and just south of 5th St, near the Aquatic Center pool), as well as off Lakewood Blvd., at 3rd St.

We still encourage everyone to walk, use public transit, carpool or use rideshare services (like Lyft or Uber) to lessen the potential traffic congestion as everyone is arriving at the same time.

This fun, free event is open to all ages and includes a day of entertainment, music, and young talent. Bring your appetite as food trucks will have a variety of tasty meals available for purchase.

Please note that this is a family event; alcohol is not permitted on the premises. No pets allowed. By attending the event, you agree to the event’s privacy policy.

JUDGES

Ismael Hernandez

Mario Alfaro

David Lizarde

Lineup

9:30Mariachi Los JaguaresLevel: NoviceMariachi Los Jaguares from the STEAM Academy @ Burke in Pico Rivera, CA, features talented 6th-8th grade students with 1-3 years of experience. Led by Roberto Mendez, they bring passion and dedication to their music.

9:45Mariachi Ositos de OroLevel: NoviceNewest ensemble in the Godínez Fundamental High School mariachi program in Santa Ana.

10:00Mariachi HollydaleLevel: NoviceMariachi Hollydale has been part of Hollydale School’s music program at Paramount Unified for three years, featuring 15 talented musicians from 6th to 8th grade with experience in multiple instruments. Under the direction of Ms. Claudia Zuniga, these dedicated students, many of whom also perform in Advanced Orchestra and Concert Band, proudly represent Hollydale School in South Gate.

10:15EMCSD Mariachi All StarsLevel: NoviceMariachi All-Stars from El Monte City School District is a special collaboration with Hernandez Productions, offering students an enriching Expanded Learning Opportunity. In their first festival appearance, they are excited and grateful for the chance to perform and share their music with you all.

10:30Mariachi Las PalmerasLevel: NoviceMariachi Las Palmeras from Palmdale High School in Palmdale, California, is proudly reviving Mariachi on campus after more than 20 years. In their first-ever competition, they are excited to share their music and hope you enjoy their performance!

10:45Warren HS Folklorico de Herrencia Exhibition

11:05Mariachi Osos de OroLevel: IntermediateMariachi Osos de Oro, the premier mariachi ensemble at Godínez Fundamental High School in Santa Ana, California, is now in its second year as an official class. Showcasing talent and cultural pride, they perform at school events, in the Santa Ana community, and beyond.

11:25The dA Mini MariachisLevel: IntermediateEstablished in 2019, the dA Center for the Arts’ Mini Mariachi group in Pomona, CA, welcomes students ages 4 to 19, offering beginner to intermediate training in mariachi instruments and vocals under the leadership of Gustavo Zambrano. Through cultural and musical education, community performances, and professional mariachi experiences, students develop confidence, teamwork, and a deep connection to mariachi traditions.

11:45Mariachi EstrellasLevel: IntermediateThis Action Youth America (AYA) After School Program is dedicated to fostering a love for music while helping children develop leadership, communication, creativity, and cultural appreciation. Since its founding in 2017 at Eastmont Intermediate School, Mariachi Estrellas has flourished, earning recognition through performances at prestigious events and national festivals, where students have been awarded for their dedication to preserving mariachi traditions.

12:05Stauffer MS Banda FilharmonicaExhibitionA warm welcome to our very own group from Stauffer Middle School in the Downey Unified School District.

12:25Mariachi Oro de DowneyLevel: IntermediateThe Intermediate Group from Downey’s Mariachi Program is a talented ensemble of young musicians honing their skills in traditional mariachi music. They serve as a bridge between beginner and advanced levels, refining their technique, stage presence, and repertoire while celebrating the rich cultural heritage of mariachi.

12:45Mariachi Cardenas Exhibition

1:10Mariachi Raices de HonorLevel: NoviceMariachi Raices de Honor is a young elementary ensemble united by their love for Mariachi culture, dedicated to showcasing the talent and potential of young musicians. In their first year together, these students from various schools meet after school to perfect their craft and challenge expectations.

1:25Mariachi Los Osos de Arvin HSLevel: IntermediateMariachi Los Osos de Arvin High School, now in its third year in the Kern High School District, offers Beginning, Intermediate, and Advanced mariachi classes that allow students to fulfill their A-G requirements. The group has performed at prestigious events like Music Days at Knott’s Berry Farm, CABE, CMEA, UCLA, and the National Migrant Conference, with a mission to enhance music education and equip students for success.

1:45Mariachi Honor Juvenil de MUSDLevel: IntermediateMariachi Honor is an elite extracurricular ensemble in Madera Unified, bringing together the district’s most dedicated mariachi musicians. Meeting three times a week, they perform with pride to honor past generations and inspire future ones.

2:05Mariachi de la TierraLevel: NoviceThis is the first year as an ensemble at Grover Cleveland Charter High School in Reseda, CA.

2:25Downey HS Folklorico ClubExhibition

2:45Mariachi Nueva LunaLevel: AdvancedThis is a community mariachi group of high school aged students that hails from Montebello, CA. These dedicated young musicians are committed to upholding their cultural traditions through their musical artistry.

3:05Mariachi Herencia MichoacanaLevel: AdvancedThis group of college-aged performers was founded in 2017 in the city of Azusa.

3:25Mariachi Diamante de DowneyLevel: AdvancedDowney’s very own mariachi program is on its third year and includes students from both middle and high school grades.

3:45Awards Announcements

4:15Closing Remarks

Catholic Priest Arrested in Downey, California, on Charges of Child Molestation

Published on:Serious Charges and Archdiocese ResponseArriaga faces five serious charges related to the abuse of a child, with one identified victim so far. However, law enforcement officials have stated that they suspect there may be other victims, and detectives from the Special Victims Unit are urging anyone with information to come forward.The alleged abuse incidents reportedly occurred on February 8 and 9, with charges including assault with intent to commit a sexual act on a minor. According to cour...

Published on:

Serious Charges and Archdiocese Response

Arriaga faces five serious charges related to the abuse of a child, with one identified victim so far. However, law enforcement officials have stated that they suspect there may be other victims, and detectives from the Special Victims Unit are urging anyone with information to come forward.

The alleged abuse incidents reportedly occurred on February 8 and 9, with charges including assault with intent to commit a sexual act on a minor. According to court documents, these events were among those leading to Arriaga’s arrest.

In response to the allegations, the Archdiocese of Los Angeles removed Father Arriaga from his position at Our Lady of Perpetual Help Church in Downey. The Archdiocese has expressed its commitment to child protection, emphasizing a long-standing history of reporting abuse and taking preventative measures. "The archdiocese has a long history of commitment to protecting children and reporting and preventing abuse," the statement said.

Zero-Tolerance Policy and Churchgoer Notifications

The Archdiocese also reiterated its "zero-tolerance policy," which ensures that anyone found to have harmed a minor is immediately removed from their position permanently. Arriaga’s removal from ministry aligns with this policy, with the church formally notifying parishioners during weekend masses. A statement was read at both Our Lady of Perpetual Help Church and other church locations, informing the congregation that Arriaga had been "removed from ministry as a result of a recent report of alleged sexual misconduct involving a minor."

This incident has brought renewed attention to the ongoing efforts within the Catholic Church to address allegations of sexual misconduct, with many advocating for stronger protections for vulnerable individuals within the community.

The case remains under investigation, and authorities continue to encourage anyone with further information to come forward.

(This story is published from a syndicated feed)

California priest arrested for sex misconduct with a minor

A Roman Catholic priest serving in Downey has been arrested for alleged sexual misconduct with a minor.The Rev. Jaime Arriaga, who was ordained in June of last year, surrendered to law enforcement on Thursday, the day after the Archdiocese of Los Angeles received a report “alleging sexual misconduct involving a minor,” church officials said in a statement.The Archdiocese reported the allegation to law enforcement and removed Arriaga from ministry, officials said. He had been serving as a diocesan priest at Our Lady ...

A Roman Catholic priest serving in Downey has been arrested for alleged sexual misconduct with a minor.

The Rev. Jaime Arriaga, who was ordained in June of last year, surrendered to law enforcement on Thursday, the day after the Archdiocese of Los Angeles received a report “alleging sexual misconduct involving a minor,” church officials said in a statement.

The Archdiocese reported the allegation to law enforcement and removed Arriaga from ministry, officials said. He had been serving as a diocesan priest at Our Lady of Perpetual Help Church in Downey since January 2024, first as a transitional deacon and then as a priest, though he has since been scrubbed from the Archdiocese’s website.

Angelus, the news arm of the Archdiocese, said Arriaga, 41, also served at St. Louis of France in La Puente prior to his ordination.

“The Archdiocese has a long-standing commitment to the protection of minors and the reporting and prevention of abuse,” church officials said in a statement. “Allegations of misconduct against anyone serving in the Archdiocese are reported to law enforcement, fully investigated and, under the Zero-Tolerance Policy, anyone who is found to have harmed a minor is permanently removed from any capacity in the Archdiocese. ”

Jail records show Arriaga is being held without bail at Men’s Central Jail. His next appearance in court is scheduled for June 5.

Anyone with information about Arriaga is asked to call law enforcement. Alternatively, tipsters can reach out to the Office of Victims Assistance Ministry at 213-637-7650 or toll-free number 800-355-2545.

“We offer our prayers for everyone impacted by this matter,” church officials said.

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This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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