Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Detroit, MI

You don't have to be an all-A student from Wayne State University near Detroit to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Detroit, MI

The ABC Marketing Services Difference

For over 20 years, our call center company in Detroit, MI has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Detroit, MI

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Dream Estates Assisted Living in Detroit, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Detroit, MI

Why Hire a Call Center Company in Detroit, MI for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Detroit, MI can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Detroit, MI

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Detroit, MI

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Detroit, MI

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Detroit, MI

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Detroit, MI, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Detroit, MI

MSU, Apple collaborate to open manufacturing academy in downtown Detroit this summer

April 3, 2025Michigan State University is proud to again partner with Apple for an innovative program to uplift and improve operations of small and medium manufacturing companies across the United States. The Apple Manufacturing Academy will open this summer in downtown Detroit’s First National Building, offering both in-person and virtual programming.In a recent news announcement, Apple outlined a new pledge to build upon its long history of investing in American innovation and advanced high-skill manufacturing, includin...

April 3, 2025

Michigan State University is proud to again partner with Apple for an innovative program to uplift and improve operations of small and medium manufacturing companies across the United States. The Apple Manufacturing Academy will open this summer in downtown Detroit’s First National Building, offering both in-person and virtual programming.

In a recent news announcement, Apple outlined a new pledge to build upon its long history of investing in American innovation and advanced high-skill manufacturing, including a new program partnering with MSU to train and support the next generation of U.S. manufacturers. The Apple Manufacturing Academy in Detroit will be the first of its kind in the United States and is expected to be operational in the summer of 2025.

“The Apple Manufacturing Academy will train businesses across America to implement smart manufacturing techniques that are creating opportunity and shaping the future of technology,” said Sabih Khan, Apple’s senior vice president of Operations. “Apple is proud to work with suppliers in all 50 states — and starting this summer, we’re excited to work with Michigan State University to expand American manufacturing leadership and help even more companies innovate and grow.”

The new Apple Manufacturing Academy will be based out of Detroit, but open to companies nationwide. Apple engineers, along with experts from Michigan State University, will consult with small- and medium-sized businesses on how they can implement artificial intelligence, or AI, and smart manufacturing techniques.

The academy will offer free in-person and online courses, with training curriculum that teaches workers vital skills like project management and manufacturing process optimization, as well as vocational and leadership skills for individuals and small and medium businesses. The courses will help drive productivity, efficiency and quality in companies’ supply chains. Consulting services to the manufacturing companies will be offered both virtually and in person.

“With our strong programs in supply chain, logistics, engineering and packaging and our commitment to be an industry leader in AI advancements, Michigan State is a perfect partner for this new effort, and we greatly appreciate the ongoing collaboration with Apple,” said MSU President Kevin M. Guskiewicz, Ph.D. “Further, this project perfectly aligns with our mission around community outreach and our desire to solve the world’s problems, and we look forward to working side by side with manufacturing companies to transform this essential industry.”

MSU also partners with Apple on the Apple Developer Academy, with support from the Gilbert Family Foundation. This highly successful academy, located in downtown Detroit, has graduated roughly 200 participants annually since 2021, with another exciting group planned to graduate this summer. Applications for the fall 2025 cohort are open now.

By: Emily Guerrant

Media Contacts

Adult with measles traveled through Detroit Metro Airport: What to know

Michigan confirms 2nd measles case of 2025KENT COUNTY, Mich. – Michigan has confirmed its second measles case of 2025 in an adult in Kent County.The health department said the infected adult had recently traveled abroad before returning to the U.S. and traveling between Michigan and New Jersey.“Measles is a highly contagious disease that continues to circulate both in the U.S. and globally,” said Dr. Adam London, Health Officer at the KCHD. “This case is a reminder of how quickl...

Michigan confirms 2nd measles case of 2025

KENT COUNTY, Mich. – Michigan has confirmed its second measles case of 2025 in an adult in Kent County.

The health department said the infected adult had recently traveled abroad before returning to the U.S. and traveling between Michigan and New Jersey.

“Measles is a highly contagious disease that continues to circulate both in the U.S. and globally,” said Dr. Adam London, Health Officer at the KCHD. “This case is a reminder of how quickly measles can spread and the importance of vaccination. We urge residents to check their immunization status and to get vaccinated, especially if planning to travel internationally or into areas with active measles outbreaks.”

Health officials said measles spreads easily through the air when an infected person breathes, coughs, or sneezes. Measles can stay in the air for up to two hours after an infected person leaves and continue to infect others.

The Detroit Metro Airport is on the list of places where people may have been exposed to measles. The areas include the Delta Sky Club in DTW near gate A68 from 11:20 a.m. until 4 p.m., and DTW on March 27 at 6:45 p.m. until 12:01 a.m. on March 28.

“Our top priority is the safety of our customers, employees and tenants. The standard protocol in cases like this is for the CDC to work directly with the affected airline to contact passengers who may have been exposed to the infected traveler. Our cleaning staff follows standard airport cleaning protocols and will implement additional procedures if required by federal and state health authorities.”

Wayne County Airport Authority

Dates, times, and locations where people may have been exposed to measles:

DateLocationAddressTime
March 24, 2025Cooper’s Hawk Winery & Restaurant4515 28th St SE, Kentwood, MI 4951211:30 a.m. - 3 p.m.
March 25, 2025Gerald R. Ford International Airport5500 44th St SE, Grand Rapids, MI 495128 a.m. - 12:30 p.m.
March 25, 2025Detroit Metro Airport | Delta Sky Club near gate A68Detroit, MI 4824211:20 a.m. - 4 p.m.
March 27-28, 2025Detroit Metropolitan Wayne County AirportDetroit, MI 482426:45 p.m. - 12:01 a.m.
March 27-28, 2025Gerald R. Ford International Airport5500 44th St SE, Grand Rapids, MI 4951210:40 p.m. - 1 a.m.
March 28Corewell Health Family Medicine - Gaslight2249 Wealthy St SE #110, Grand Rapids, MI 495061:30 a.m. - 5:15 p.m.

Anyone at the locations at the times listed above should monitor themselves for symptoms for 21 days after they were exposed. If you experience symptoms, you should contact your healthcare provider before seeking in-person care to prevent exposure to other people.

“Measles can lead to serious complications, especially in young children, pregnant individuals, and those with weakened immune systems,” said Dr. Kristin Oldenberg, Medical Director at KCHD. “Fortunately, the measles, mumps, and rubella (MMR) vaccine is safe and highly effective at preventing measles. Two doses of the vaccine provide 97% protection against the disease.”

The first symptoms of measles usually show up seven to 14 days after exposure, but they can take as long as 21 days to appear.

Symptoms include:

Two to three days after the initial symptoms begin, Koplik spots may appear inside the mouth. These are tiny white spots that show up on the inner cheeks, gums, and roof of the mouth.

Three to five days after symptoms begin, the measles rash may appear. This is a rash that is red, raised, and blotchy. It usually starts on the face and spreads to the rest of the body.

If you believe you have measles, you should call your doctor or emergency room so they can prepare and avoid exposing others to the virus.

Health officials said the vaccine is very safe and highly effective.

According to the CDC, two doses of the measles vaccine are about 97% effective at preventing measles if you’re exposed to the virus. One dose of the vaccine is believed to be about 93% effective. You are considered fully protected about two to three weeks after getting the vaccine.

If you are unvaccinated and exposed to the virus, health officials say getting the measles vaccine within 72 hours of exposure can help reduce your risk of developing measles.

Some people with weakened immune systems may not be able to get the vaccine.

People who have been vaccinated in Michigan can check the immunization portal to see if their records are available.

To get your record, you must be 18 years of age or older and have or create a MiLogin account. You will have to upload an image of either your US passport, driver’s license, or state ID.

Click here to get your immunization record.

Copyright 2025 by WDIV ClickOnDetroit - All rights reserved.

The Real ID deadline in Michigan is just over a month away; here's what you need to know

The Real ID deadline in Michigan is just over a month away; here's what you need to knowIf your current state ID doesn't look like one of the two above, you have a tough time getting through TSA at the Detroit Metro Airport.A safe flight usually starts at TSA, and beginning on May 7, TSA is upping it's safety measures by enforcing the Real ID requiremen...

The Real ID deadline in Michigan is just over a month away; here's what you need to know

If your current state ID doesn't look like one of the two above, you have a tough time getting through TSA at the Detroit Metro Airport.

A safe flight usually starts at TSA, and beginning on May 7, TSA is upping it's safety measures by enforcing the Real ID requirements. But what does that mean?

“Every traveler, 18 years of age and older, must have a real ID state issued driver’s license, the state issued photo identification card, or another acceptable form that is accepted by TSA," said TSA spokesperson Lorie Dankers.

Dankers says if your State ID doesn't look like the two examples above — notice the star in the upper right corner — you don't have a real ID.

“They can expect to have delays at the security check point and the length of the delay will be determined by the number of people around them who also do not have a compliant form of ID," Dankers said.

So, what would that delay look like?

“Yeah so that question is really still up in the air of what the enforcement will look like," Dankers said. "I do want people to understand they will be able to travel. There will be a phased enforcement approach and what that exactly looks like, we’re still determining that.”

Dankers says there are other forms of acceptable 'Real IDs'. There's a list on the TSA website, including a U.S. passport or enhanced driver's license.

Michigan resident Beverly Vines says that, although it's not required, she got the enhanced license years ago, because it counts as a Real ID and she can cross the U.S. border with it.

“It was very easy to get, you had to pay a little extra for it, but it was very easy to get," Vines said.

Celeste Humitz says she went with the enhanced license too.

“I think it makes us all safer, actually," Celeste said.

Dankers says safer is the goal, and she recommends getting Real ID compliant as soon as possible.

“The deadline is May 7th but you can do it after that as long as you are doing it before you are catching a flight, right?” I asked her.

“That’s a great point," Dankers said. "We know that not every American is going to be flying on May 7th and so, look at your travel plans, look at when you think you may be traveling if you don’t have those plans already.”

If you need a new ID, you can schedule an office visit with the Secretary of state on their website, at this link.

REAL ID Info Sheet by WXYZ-TV Channel 7 Detroit on Scribd

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Where To Enjoy Easter Brunch In Metro Detroit

If you want Easter brunch and don't want to cook it, here are some restaurants around metro Detroit that will open Sunday, April 20.Patch StaffMETRO DETROIT — If you want Easter brunch and don’t want to cook it, several metro Detroit restaurants will open Sunday, April 20, to take care of the preparation.Don’t waste time, though. Tables book quickly.Here are a few of them from the online reservation service OpenTable:...

If you want Easter brunch and don't want to cook it, here are some restaurants around metro Detroit that will open Sunday, April 20.

Patch Staff

METRO DETROIT — If you want Easter brunch and don’t want to cook it, several metro Detroit restaurants will open Sunday, April 20, to take care of the preparation.

Don’t waste time, though. Tables book quickly.

Here are a few of them from the online reservation service OpenTable:

Several upscale chains with locations in metro Detroit have announced Easter brunch hours as well, including familiar names like Fleming’s Prime Steakhouse & Wine Bar, and Ruth’s Chris Steak House are open on Easter. It’s a good idea to call ahead for reservations.

Several casual restaurants are open for Easter as well, including Applebee’s, The Cheesecake Factory, Chili’s, Cracker Barrel, Panera Bread, Olive Garden, Perkins, and Texas Roadhouse.

Find out what's happening in Detroitfor free with the latest updates from Patch.

As always, it’s a good idea to call ahead to make sure the chain locations near you are open.

Get more local news delivered straight to your inbox. Sign up for free Patch newsletters and alerts.

Detroit, MI Celebrates Greek Independence Day with Greektown Parade

Orthodox ObserverHis Eminence Archbishop Elpidophoros of America visited Detroit from Saturday, April 5, through Sunday, April 7, 2025 for a pastoral visit and to participate in the Detroit Greek Independence Day Parade.The Archbishop was welcomed at the Detroit Metropolitan Wayne County Airport by His Eminence Metropolitan Nicholas of Detroit. On Sunday, the Divine Liturgy and Doxology for March 25th Greek Independence Day was held at Annunciation Cathedral in Detroit, with the Presidential Guard of the Hellenic Republic in at...

Orthodox Observer

His Eminence Archbishop Elpidophoros of America visited Detroit from Saturday, April 5, through Sunday, April 7, 2025 for a pastoral visit and to participate in the Detroit Greek Independence Day Parade.

The Archbishop was welcomed at the Detroit Metropolitan Wayne County Airport by His Eminence Metropolitan Nicholas of Detroit. On Sunday, the Divine Liturgy and Doxology for March 25th Greek Independence Day was held at Annunciation Cathedral in Detroit, with the Presidential Guard of the Hellenic Republic in attendance. His Eminence presided over the Doxology and Metropolitan Maximos of Ioanna presided over the Divine Liturgy. Also serving were g Metropolitan Nicholas of Detroit, Bishop Athenagoras of Nazianzos, Dean of the Cathedral Fr. George Manias, Fr. Christopher Abell, Archdeacon Dionysios Papiris, and Deacon Steven Sarigianis.

In his remarks following the Doxology, the Archbishop thanked Metropolitan Maximos for his presence and for gifting the relics of St. George to the Cathedral:

“We are here at the Annunciation Cathedral in Greektown, Detroit, a historic location and legacy of the pioneers who came to this quintessentially American City, to begin a new life in the New World. Metropolitan Maximos is gracing the Cathedral today with Holy Relics of Saint George the New Martyr of Ioannina. This courageous and stalwart Solider of Christ braved torture and death, but never – not even of a moment – hesitated in his confession. His last words were: ‘I am a Christian and I shall die a Christian, I bow before my Christ and my Lady Theotokos.’ His confession, echoing through the centuries, will strengthen you when you feel faint in your faith, when you waver in your minds, and when your soul is troubled. We thank His Eminence for bringing these Precious Relics here to Detroit, where they will be enshrined within the Cathedral, and all Orthodox Christians may have the honor to venerate them and to receive the grace of Saint George the New Martyr.”

In the afternoon, Their Eminences participated in the colorful and exuberant Greek Independence Day Parade in Greektown with the Presidential Guard of the Hellenic Republic, the Evzones, the Consul of Greece in Chicago Georgia Tasilopoulou, the Mayor of the City of Detroit Mike Duggan, and Deputy Mayor Melia Howard. Also participating were thirty parishes, societies and Hellenes who marched with pride to show their love of Greece and their patriotic pride and their honor of our roots.

See photos here.

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This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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