Call Center Company in Columbia, SC
You don't have to be an all-A student from Columbia College near Columbia to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Columbia, SC
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Columbia, SC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Pines at Columbia Assisted Living Community in Columbia, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Columbia, SC for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Columbia, SC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Columbia, SC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Columbia, SC
SC residents get free admission to Columbia Museum of Art all summer long for second year in a row
Zoe Nicholsonhttps://www.postandcourier.com/free-times/arts/free-admission-sc-residents-columbia-museum-art/article_7cde9dde-6b57-45c5-b5ce-b844668af849.html
COLUMBIA — South Carolina residents can peruse the Columbia Museum of Art for free all summer long for the second year in a row thanks to a grant aimed at making museums accessible."Free Summer at the CMA" lasts through ...
COLUMBIA — South Carolina residents can peruse the Columbia Museum of Art for free all summer long for the second year in a row thanks to a grant aimed at making museums accessible.
"Free Summer at the CMA" lasts through Aug. 31 and includes access to two exhibits and kid-friendly activities, according to the Main Street museum's website.
All S.C. residents have to do for no-cost entry is show proof of residency at the front desk.
The grant comes from Art Bridges' Foundation's Access for All program, which eliminates admission cost (CMA's is $15 for adults) at dozens of museums across the country.
An exhibit of Sam Gilliam, a post-war printmaker and painter who was regarded as "dean" of Washington, D.C.'s arts scene during the mid-20th century, will be on display through Aug. 31.
A second exhibit features works by Black abstract artists from the CMA's own collection. "Let's Have a Talk" is also on display through Aug. 31.
The rest of the museum's gallery spaces are undergoing a $3 million renovation to update the exhibit spaces' lighting and address the building's aging infrastructure for hanging and displaying artwork.
The exhibit on Gilliam is in the newly renovated first-floor gallery space, which was phase one of the nearly yearlong construction project. An exhibit on the iconic New York City artist Keith Haring will follow Gilliam's exhibit this fall.
School's out: Columbia-area theaters put on shows for young audiences this summer
August Krickel Special to Free Timeshttps://www.postandcourier.com/free-times/arts/childrens-theater-plays-musicals-columbia-lexington-chapin/article_c70c0544-1cff-4035-809b-6476f8a9bd19.html
COLUMBIA — Often in local theater, a talented young performer appears from seemingly out of nowhere, turns in an impressive performance and leaves audiences to exclaim, “Wow. Where did this kid come from?”Most often, the answer is: children’s theater. Many Midlands-area high schools, middle schools and even a few elementary schools have active drama programs; nonprofit theaters similarly offer outreach programs to youngster...
COLUMBIA — Often in local theater, a talented young performer appears from seemingly out of nowhere, turns in an impressive performance and leaves audiences to exclaim, “Wow. Where did this kid come from?”
Most often, the answer is: children’s theater. Many Midlands-area high schools, middle schools and even a few elementary schools have active drama programs; nonprofit theaters similarly offer outreach programs to youngsters through classes, performance opportunities or internships and apprentice programs. Summer has become the time when young performers take to the stage in droves, with large scale, family-friendly plays everywhere. Here’s just a few happening over the next couple of months:
Workshop Theatre traditionally kicks off the summer season with a “junior” production — i.e. a popular Broadway smash condensed down to a run time of c. one hour, and adapted for a cast of child performers. This year it’s “Beetlejuice Jr.” based on the 1988 Tim Burton film, meaning that “It’s SHOWTIME!” The original musical adaptation ran for over 600 performances in New York, and was nominated for eight Tony awards. Workshop’s production is led by director Julian DeLeon and musical director Taylor Diveley, with choreography from Roxanne Livingston Rich. The tale of a quirky teen who embraces the spooky residents of her parents’ haunted home runs in Columbia College’s Cottingham Theatre June 19-22. More info here.
“Disney’s The Little Mermaid” was based on a Hans Christian Anderson fairy tale that had been around since 1837, but the 1989 animated film gave her the name Ariel, and lifted the lovelorn redhead into the ranks of Disney princesses, accompanied by Broadway-style songs and musical numbers. Expect all the familiar tunes including “Part of Your World” and the Oscar-winning “Under the Sea” from composers Alan Menken and Howard Ashman, plus colorful maritime characters like the calypso-singing crab Sebastian and the evil Sea Witch Ursula in this full-length production (i.e. adult actors will portray the grownup characters) that runs at Town Theatre July 11 - 24. Shannon Scruggs directs and choreographs, with Lou Boeschen as musical director. More info here.
Columbia Children’s Theatre revives a summer tradition of spoofing something, dare we say, popular, with "Wicked of Oz: A Comic Fable,” the latest original work from playwright/director/CCT co-founder Jerry Stevenson. Professional actors including Lilly Thompson, Toby O' Connor and Anna Swearingen will perform this mash-up of Munchkinland and the Emerald City July 12-13 at the Richland Library — Sandhills. Children will love the zany antics of the cast, while adults in attendance may chuckle at winking, “Fractured Fairy Tale”-style references that only grown-ups will get. More info here.
CCT students and their peers have their turn next, as youngsters from rising first graders to graduating seniors perform “Roald Dahl's Willy Wonka,” a stage version of the chocolate-covered classic featuring songs from composers Leslie Bricusse and Anthony Newley that were featured in the 1971 Gene Wilder movie, including the famous “Candy Man.” Innocent Charlie Bucket, Grandpa Joe and some less-than-innocent children tour Wonka’s fabled candy factory, with startling results. Directed by Sadie Carr, with musical direction from Anna Swearingen and choreography by Erica Cooper, this show runs July 25 - August 3 in the auditorium at C.A. Johnson High School. More info here.
"The Princess and the Pea" may not have the same notoriety as, say, "Cinderella," but the Hans Christian Anderson-penned tale inspired the musical “Once Upon a Mattress," which ran for over a year on Broadway and starred a young Carol Burnett. Chapin Theatre Company pulls out all the stops with a full-scale revival, running July 17- 27 in the Harbison Theatre at Midlands Technical College. Mary Jo Johnson directs Chapin mainstays including Debra Kiser, JimDeFelice, Frank Thompson and Maggie Baker, with musical direction by McCall Bethurem and choreography by Meredith Boehme. More info here.
The Broadway Bound Vista Theatre Project turns to comedy with “Cheaper by the Dozen,” running July 17-20 in the Cardinal Newman School Performing Arts Center. Directed by Dedra Daniels Mount, this true story of the Gilbreth family follows the misadventures of a gaggle of children whose efficiency expert parents, played by Nic Stratton and Amy Thomasson, experiment with running their household like a factory. Local connection: the book’s co-author, Frank B. Gilbreth Jr., used the pen-name Ashley Cooper for his long-running column in The Post and Courier, where he worked and wrote for over 40 years, rising to assistant publisher and vice president. More info here.
Excitement is high and anticipation mounts as veteran local actor and youth director David LaTorre takes the reins as the new artistic director of Village Square Theatre in Lexington. Collaborating with musical director Jessica Thrift and choreographer Christy Shealy Mills, the artist’s first Junior Arts production is “Disney’s Alice in Wonderland Jr.,” running July 20-27. Expect the classic Cheshire Cat grin, the White Rabbit’s tardiness, the madness of the Hatter and the temper of the Queen of Hearts, but look for some influences from the more recent Tim Burton/Johnny Depp film incarnation, too. More info here.
Debra Leopard has been a brand name in the Midlands for decades, as a prolific actor, director, playwright and youth theater educator. Now the Lexington County-based artist has struck out on her own, forming the Soda City Theatre Company. Their first production will be “Disney’s Moana, Jr.,” running July 23-27 at the Lexington 2 Performing Arts Center. Young performers ages 5-20 will recount the tale of a Polynesian princess on a quest to save her people, as musical director John Norris and choreographer Christie Burgess guide them through songs by Lin-Manuel Miranda and others. More info here.
Wet weather ahead: South Carolina braces for two waves of rain
WLTXhttps://www.wltx.com/article/weather/forecast/two-separate-weather-complexes-forecasted-to-bring-showers-and-storms-to-south-carolina-heavy-rainfall-watches-warnings/101-343576f2-0ace-473e-8c4e-b8f782e8975a
COLUMBIA, S.C. — A weather complex along the Florida coast and another in the mid-section of the U.S. are forecasted to move close to or over South Carolina, providing multi-day opportunities for widespread rainfall during a seven day period.The National Hurricane Center has been tracking a slow moving and slow developing area of low pressure emanating between the Bahamas and the east ...
COLUMBIA, S.C. — A weather complex along the Florida coast and another in the mid-section of the U.S. are forecasted to move close to or over South Carolina, providing multi-day opportunities for widespread rainfall during a seven day period.
The National Hurricane Center has been tracking a slow moving and slow developing area of low pressure emanating between the Bahamas and the east coast of Florida.
Tropical development probabilities from NHC have not been higher than 10 percent for each of the 6 hour forecast updates since Sunday evening. By late Monday night, there was a 10 percent chance of development within the next 48 hours and a 10 percent chance over the next 10 days, based on NHC's data.
Credit: WLTX
Although the probabilities are slim for tropical cyclonic development, the sub-tropical low is forecasted to track along Florida's east coast Wednesday, then along the Georgia, South and North Carolina coastlines during the day Thursday.
This will provide a good chance for widespread rainfall during the two day stretch in the Carolinas.
The Weather Prediction Center has a marginal risk for heavy rainfall through most of South Carolina for Wednesday.
Thursday, the marginal risk covers South Carolina's PeeDee to Lowcountry areas and points east, whereas North Carolina area of interest stretches from the Outer Banks, to the Port City, the Piedmont to Research Triangle.
Credit: WLTX
A second weather complex Monday evening, extending from Illinois to Texas, produced severe weather in multiple states. Numerous weather watches and warnings had been issued by several National Weather Service Offices during the Monday event.
The weather complex will have a cold front move from the Ozarks, through the southern Appalachians and eventually through the Carolinas.
This will provide the second wave of showers and storms for South Carolina and North Carolina for the weekend and potential through Tuesday of next week.
Although it may be too early to project impacts, there will be a higher and more chances for rainfall in the bordering states during the projected four day period.
South Carolina Department of Motor Vehicles closing Blythewood branch next month
Jimmy Nesbitthttps://www.postandcourier.com/columbia/news/sc-dmv-blythewood-branch-office-closing/article_03a946b1-d2c7-449a-9dfe-f74d9b83ca5f.html
BLYTHEWOOD — The S.C. Department of Motor Vehicles is closing its branch office in Blythewood next month.The customer service office, located at 10311 Wilson Blvd., is shutting down because of reduced parking availability after the recent sale of several of the buildings on the Wilson Boulevard campus, according to a news release from the DMV.DMV's headquarters and the S.C. Department ...
BLYTHEWOOD — The S.C. Department of Motor Vehicles is closing its branch office in Blythewood next month.
The customer service office, located at 10311 Wilson Blvd., is shutting down because of reduced parking availability after the recent sale of several of the buildings on the Wilson Boulevard campus, according to a news release from the DMV.
DMV's headquarters and the S.C. Department of Public Safety will remain open on the campus.
The last day of customer service at the Blythewood branch office will be July 3. Customers in northeast Richland County are asked to visit DMV offices at 228 O'Neil Court in Columbia or 1161 Kincaid Bridge Road in Winnsboro.
The Columbia office on O'Neil Court will offer expanded services to accommodate the increased demand, the release stated.
Blythewood, with a population of around 6,200, is among the fastest-growing communities in the Palmetto State, according to U.S. Census data released in May. By 2024, the town's population had nearly tripled since 2010, and its 2023-24 gain was the sixth-fastest in the state.
The town is expected to continue to grow as the new Scout Motors plant takes shape. Scout plans to employ 4,000 workers and ramp up to building 200,000 vehicles annually after production begins in late 2027.
Trader Joe's looking to build second Columbia store in this busy location
CALEB BOZARDhttps://www.postandcourier.com/columbia/business/trader-joes-permit-harbison-new-columbia-sc/article_7463e202-d32e-4302-b64f-6c79c92729d7.html
COLUMBIA — Popular grocery store chain Trader Joe's has submitted an application with the city for permits for a new location along a busy thoroughfare in Columbia.The chain is looking to build a new store at 275 Harbison Blvd., near the Columbiana Center, according to a permit application, city spokesperson Justin Stevens confirmed to The Post and Courier.The application is under review by city staff, Stevens said.A spokesperson ...
COLUMBIA — Popular grocery store chain Trader Joe's has submitted an application with the city for permits for a new location along a busy thoroughfare in Columbia.
The chain is looking to build a new store at 275 Harbison Blvd., near the Columbiana Center, according to a permit application, city spokesperson Justin Stevens confirmed to The Post and Courier.
The application is under review by city staff, Stevens said.
A spokesperson for Trader Joe’s did not confirm the chain's plans to build a new location in the capital city.
“We are actively looking at hundreds of neighborhoods across the country as we hope to open more new neighborhood stores each year,” Trader Joe’s spokesperson Nakia Rohde said in a statement. “At this time, we do not have a location confirmed in Columbia, SC.”
It would be the second location in the Midlands. The existing store at 4516 Forest Drive is popular with shoppers and notorious for its crowded parking lot and subsequent lines of traffic onto Forest Drive.
The proposed store would also be on a busy thoroughfare, as that stretch of Harbison Boulevard is similarly a magnet for congestion during peak hours.
That stretch of Harbison saw an average of 19,600 cars pass through each day in 2024, according to data from the S.C. Department of Transportation. That’s compared to 27,300 on average in the area of Forest Drive near the existing store.
The town of Lexington circulated an online petition in March asking the chain to build a new location there. The petition garnered over 10,000 signatures.
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