Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Cleveland, OH

You don't have to be an all-A student from Cleveland School of Science and Medicine near Cleveland to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Cleveland, OH

The ABC Marketing Services Difference

For over 20 years, our call center company in Cleveland, OH has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Cleveland, OH

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Judson Park in Cleveland, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Cleveland, OH

Why Hire a Call Center Company in Cleveland, OH for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Cleveland, OH can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Cleveland, OH

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Cleveland, OH

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Cleveland, OH

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Cleveland, OH

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Cleveland, OH, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Cleveland, OH

French-Asian bakery to open first Northeast Ohio location May 9

Reprints Alexandra GoldenFrench-Asian bakery Tous les Jours will open its first location in Northeast Ohio, in Lyndhurst, on Friday, May 9.To Continue Reading...Subscribe to read the full story and other breaking news today....

Did Northeast Ohio get more April showers than normal? Here’s a look at the numbers

CLEVELAND, Ohio — If April showers bring May flowers, Northeast Ohio might be in for quite the botanical boom this year.That’s because the region saw more rain than normal in the month of April, according to a climate summary for Cleveland Hopkins International Airport.In total, 4.72 inches of rain was recorded at the airport throughout the month, which was 0.97 inch...

CLEVELAND, Ohio — If April showers bring May flowers, Northeast Ohio might be in for quite the botanical boom this year.

That’s because the region saw more rain than normal in the month of April, according to a climate summary for Cleveland Hopkins International Airport.

In total, 4.72 inches of rain was recorded at the airport throughout the month, which was 0.97 inches more than usual.

That may not sound like much, but it’s a 25% jump over the norm. That’s enough to soak soil, swell streams and give May’s greenery a serious head start.

“In the case of April, you had four days that had a big chunk of that precipitation,” said Brian Mitchell with the National Weather Service in Cleveland.

Those four days were April 2 with 0.77 inches, April 3 with 0.73 inches, April 5 with 1.13 inches and April 25 with 1.17 inches.

Otherwise, there were 12 days during the month with at least a trace amount of rainfall, according to records.

Comparing to previous years

So, how does the 4.72 inches of precipitation that fell in April 2025 stack up against previous years?

In 2024, the airport recorded 4.28 inches of precipitation, which was about a half-inch more than normal.

When looking back 30 years for the Cleveland area, April 2025 was the sixth-rainiest on record. The rainiest April during that time occurred in 2011, when 6.89 inches fell over the course of the month.

In fact, 2011 saw the all-time most precipitation in April on record for the area.

In contrast, the lowest amount in April occurred in 1915, when just 0.65 inches fell throughout the month in downtown Cleveland.

Other notable rainy Aprils included 6.07 inches in 1998, 5.61 inches in 1996, 5.57 inches in 2005 and 4.96 inches in 2014, according to the records dating back to 1995.

Severe thunderstorm warning issued again for NE Ohio as line of storms approach

CLEVELAND, Ohio — A line of severe thunderstorms has begun to move through Northeast Ohio on Thursday afternoon, prompting the National Weather Service to issue a severe thunderstorm warning covering the region.At 3:40 p.m., the storms were located along a line extending from Westlake to the Strongsville and Lodi areas, moving northeast at 55 mph.Radar indicated that winds were gustin...

CLEVELAND, Ohio — A line of severe thunderstorms has begun to move through Northeast Ohio on Thursday afternoon, prompting the National Weather Service to issue a severe thunderstorm warning covering the region.

At 3:40 p.m., the storms were located along a line extending from Westlake to the Strongsville and Lodi areas, moving northeast at 55 mph.

Radar indicated that winds were gusting to 60 mph, which is strong enough to bring down trees and power lines.

The severe thunderstorm warning, which is in effect until 4:15 p.m., covers Cuyahoga, Medina, southwestern Lake, northern Summit and northeastern Lorain counties.

A group of storms ahead of the line prompted a severe thunderstorm warning earlier Thursday afternoon, shortly after 3 p.m. Radar showed wind gusts of 60 mph and quarter-sized hail. As a result of the hail, minor damage to vehicles was possible, the NWS said.

Overall, a severe thunderstorm watch has been issued across a large swath of the state, including Northeast Ohio. That watch is in effect until 7 p.m. and indicates that conditions are favorable for the development of severe thunderstorms in or near the watch area.

The line of thunderstorms is expected to move out of the region by 7 p.m., forecasters said.

Another wave of low pressure will move northeast toward the Great Lakes region on Friday, bringing with it another chance for scattered showers and thunderstorms.

Those showers and storms are expected to develop Friday afternoon, generally along and east of the interstates 71 and 77 corridors, according to forecasters.

This is a developing story.

Columbus, OH – Injury Crash Reported on I-270 Westbound Near Cleveland Ave

Columbus, OH (May 6, 2025) – An injury accident was reported Tuesday night on the westbound side of Interstate 270 just after the Cleveland Ave exit. The crash occurred around 9:47 p.m. and resulted in injuries to at least one individual, according to updates from the Ohio Department of Transportation (ODOT).Emergency medical services were dispatched to the scene, where they assessed and treated those involved. At least one person was transported to a local hospital for further evaluation. The current condition of the inj...

Columbus, OH (May 6, 2025) – An injury accident was reported Tuesday night on the westbound side of Interstate 270 just after the Cleveland Ave exit. The crash occurred around 9:47 p.m. and resulted in injuries to at least one individual, according to updates from the Ohio Department of Transportation (ODOT).

Emergency medical services were dispatched to the scene, where they assessed and treated those involved. At least one person was transported to a local hospital for further evaluation. The current condition of the injured party has not yet been released.

The accident took place along the left berm of I-270 West, which caused temporary disruptions to traffic flow during late evening travel hours. Responders worked to clear the scene while maintaining safety for passing motorists. It remains unclear how many vehicles were involved in the collision.

Officials have not confirmed the cause of the accident, though they are likely investigating contributing factors such as lane changes, speed, or driver fatigue—especially given the time of the incident.

Our thoughts are with the injured party, and we hope for a full and speedy recovery.

Interstate Crashes in Columbus, Ohio

Accidents on I-270—Columbus’s outerbelt—are frequent due to the high traffic volumes, varying speeds, and complex interchanges. The section near Cleveland Ave is particularly busy, serving as a major access point for both local commuters and through traffic on the city’s north side.

Injury crashes along interstates often involve abrupt lane changes, high-speed impacts, or collisions involving vehicles stopped on shoulders or berms. Such incidents can lead to severe injuries, especially when drivers are caught off guard or visibility is reduced at night.

For crash victims, the aftermath can involve more than just physical healing—it often includes dealing with medical expenses, missed work, emotional stress, and insurance complications. Seeking timely medical care and documenting all aspects of the incident are essential steps in ensuring a proper recovery.

If you or someone you love has been hurt in a highway crash in Ohio, Local Accident Reports is here to help. We connect victims with reliable, local professionals who can guide you through the medical, legal, and financial challenges that follow. Reach out today to begin your recovery journey with trusted support.

Cleveland, OH – Female Driver Injured in Rear-End Crash Involving Semi on 176N/I-71N

Cleveland, OH (May 5, 2025) – A woman sustained injuries Monday evening after her vehicle was rear-ended by a semi-truck on the northbound lanes of Route 176 merging onto I-71 North in Cleveland.The crash was reported around 7:21 p.m., and emergency crews responded promptly to the scene. According to dispatch updates, the female driver, who was wearing her seatbelt, was struck from behind by a commercial semi-truck while traveling northbound. She reported experiencing significant pain following the impact....

Cleveland, OH (May 5, 2025) – A woman sustained injuries Monday evening after her vehicle was rear-ended by a semi-truck on the northbound lanes of Route 176 merging onto I-71 North in Cleveland.

The crash was reported around 7:21 p.m., and emergency crews responded promptly to the scene. According to dispatch updates, the female driver, who was wearing her seatbelt, was struck from behind by a commercial semi-truck while traveling northbound. She reported experiencing significant pain following the impact.

Cleveland EMS evaluated the victim at the scene, and she was likely transported to a nearby medical facility for further treatment due to the nature of her injuries. Her current condition has not been made public.

Authorities have not yet released information regarding the cause of the crash or whether any citations were issued. However, rear-end collisions involving large trucks often lead to serious outcomes due to the force of impact and the size disparity between vehicles.

We wish the injured driver a full and swift recovery.

Rear-End Collisions Involving Semi-Trucks in Ohio

Crashes involving semi-trucks are among the most dangerous types of collisions on Ohio’s roadways. When a tractor-trailer rear-ends a smaller passenger vehicle—as seen in Monday's incident on Route 176/I-71 in Cleveland—the outcome can be devastating due to the weight and momentum of commercial trucks.

Rear-end collisions frequently occur during merging or slowing traffic conditions, particularly at interchange points like 176N/I-71N where vehicles accelerate or decelerate rapidly. While the driver in this crash was restrained, a key factor that likely mitigated the severity of injuries, she still reported significant pain, which could point to spinal trauma, whiplash, or soft tissue injuries—common in high-impact crashes.

Ohio law requires commercial drivers to maintain a safe following distance and control their speed in congested or transitional traffic zones. When these standards are not met, the trucking company and driver may be held responsible for damages, especially if negligence, fatigue, or distracted driving is involved.

For victims, the aftermath of a truck-involved collision can be overwhelming. Recovery may involve hospital visits, missed work, physical therapy, and dealing with complex insurance or liability issues—particularly when commercial carriers and their legal teams are involved.

If you or someone you love has been injured in a crash with a commercial vehicle, securing timely access to official reports and professional support is essential.

Truck-related crashes demand a strong response. Local Accident Reports provides quick, free access to your official crash report and connects injured individuals with trusted recovery resources. Request your free report today and get the clarity and help you need to move forward with confidence.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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ABC Marketing Outbound Sales Cleveland, OH