Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Chicago, IL

You don't have to be an all-A student from Roosevelt University near Chicago to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Chicago, IL

The ABC Marketing Services Difference

For over 20 years, our call center company in Chicago, IL has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Chicago, IL

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Grand Regency of South Shore in Chicago, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Chicago, IL

Why Hire a Call Center Company in Chicago, IL for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Chicago, IL can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Chicago, IL

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Chicago, IL

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Chicago, IL

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Chicago, IL

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Chicago, IL, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Chicago, IL

Chicago, IL – Two-Car Collision With Injuries at W Polk St & S Pulaski Rd

Chicago, IL (May 20, 2025) – A two-car crash with injuries occurred Monday morning at the intersection of W Polk St and S Pulaski Rd, authorities reported. The incident took place shortly after 9:00 a.m., drawing a swift emergency response to the scene.First responders, including paramedics and fire personnel, assessed and treated individuals hurt in the crash. The identities of those injured and the extent of the injuries have not been disclosed at this time. Emergency teams remained on-site to ensure the safety of all i...

Chicago, IL (May 20, 2025) – A two-car crash with injuries occurred Monday morning at the intersection of W Polk St and S Pulaski Rd, authorities reported. The incident took place shortly after 9:00 a.m., drawing a swift emergency response to the scene.

First responders, including paramedics and fire personnel, assessed and treated individuals hurt in the crash. The identities of those injured and the extent of the injuries have not been disclosed at this time. Emergency teams remained on-site to ensure the safety of all involved and to manage the aftermath of the incident.

The cause of the collision is currently under review by local authorities.

Our thoughts are with the victims recovering from this crash.

Handling Two-Car Collisions in Urban Intersections

Urban intersections like W Polk St and S Pulaski Rd in Chicago are known for high traffic density and frequent conflict points between vehicles. Two-car collisions at such junctions often result from driver inattention, red-light violations, or hurried lane changes—especially during morning hours when traffic volume peaks.

In Illinois, two-vehicle crashes remain among the most common forms of traffic incidents, often leading to a range of injuries from minor to severe. Even when vehicles are traveling at moderate speeds, the force of impact can be substantial—causing not only physical harm but also emotional stress and financial disruption.

Victims in these accidents should prioritize medical care and ensure that they document everything from injury assessments to property damage. In some cases, the fault may be contested, making it important to gather any available evidence such as witness statements or traffic camera footage. Consulting with a legal professional can also help clarify next steps and ensure fair handling by insurance providers.

Understanding one's rights after a collision is essential to avoid being shortchanged during the claims process. Legal help may be particularly useful if the crash results in missed work, long-term care needs, or disputes with insurers.

If you or someone you know has been injured in a crash, reach out to Local Accident Reports for assistance.

Dolton plans to take ownership of Pope Leo XIV's childhood home through eminent domain

DOLTON, Ill. (WLS) -- The Prevost family owned this home in Dolton for nearly 50 years, raising their family there, including the son who would one day become the first American pope.While the house is up for auction, the village plans to step in to preserve its history."It also brings just the recognition that great things do come out of...

DOLTON, Ill. (WLS) -- The Prevost family owned this home in Dolton for nearly 50 years, raising their family there, including the son who would one day become the first American pope.

While the house is up for auction, the village plans to step in to preserve its history.

"It also brings just the recognition that great things do come out of Dolton," said Mayor Jason House.

What this brick south suburban house at 212 East 141st Place does not yet show are the humble beginnings of Chicago native Pope Leo XIV.

But Dolton's attorney, Burt Odelson, told the ABC7 I-Team that the village now has plans to change that by working with the Chicago Archdiocese to turn the house into a historic site open to the public.

"So that we can keep it as it is and people can come and view it. This really is a once-in-a-lifetime experience," Odelson said.

Those efforts come as the three-bedroom, two-bathroom house is up for sale in a private auction.

SEE ALSO | Brawls to blessings: Can Pope Leo's Dolton roots help rebrand village plagued by political turmoil?

But in a letter sent to Paramount Realty, the company that owns this now-sacred space, the village's attorney wrote that Dolton plans to either outright purchase the home or buy it by eminent domain.

"We've tried to negotiate with the owner. [He] wants too much money, so we will either negotiate with the auction house or, as the letter stated that I sent to the auction house, we will take it through eminent domain, which is our right as a village," Odelson said.

"If there is a government use for any property or location, then the government has the ability, through the law, eminent domain, to pay a fair market price for that space," House said.

House says that is only an option if ongoing negotiations with the house's owner fall through.

He also says current bidders should be aware their apparent purchase would only be temporary until the village inevitably takes over to the property.

"Because most people would not want to purchase a place knowing there are other circumstances behind it," House said.

ABC7 left a message for Paramount Realty but did not immediately hear back. But as of now, the auction site remains active and is scheduled to close to bidders next month.

READ MORE | Preservationists seek landmark designation for Pope Leo XIV's boyhood church on Far South Side

Cubs put Porter Hodge on 15-day IL, throwing a new wrinkle into their closer situation

MIAMI — The Cubs’ closer situation became murkier when they put right-hander Porter Hodge on the 15-day injured list Tuesday with a strained left oblique.Manager Craig Counsell said the team hopes Hodge’s injury is in the same category as left fielder Ian Happ’s strained left oblique from a week and a half ago. The Cubs ...

MIAMI — The Cubs’ closer situation became murkier when they put right-hander Porter Hodge on the 15-day injured list Tuesday with a strained left oblique.

Manager Craig Counsell said the team hopes Hodge’s injury is in the same category as left fielder Ian Happ’s strained left oblique from a week and a half ago. The Cubs activated Happ from the IL on Tuesday after a minimum 10-day stay.

‘‘The way [Hodge has] reported it has sounded very similar to Ian’s situation,’’ Counsell said. ‘‘But Ian’s situation resolved itself maybe four days or five days after we put him on the injured list. So we’ll see how the next week goes and how the weekend goes in Cincinnati, then have a better idea.’’

Hodge said he first felt discomfort in his oblique Friday. He didn’t think much of it but still alerted the training staff. He pitched a scoreless inning Saturday against the White Sox.

‘‘It kind of inflamed,’’ Hodge said of that outing. ‘‘And after that, [it] didn’t really go away but got better.’’

Hodge said the injury has continued to improve. But after he was still unavailable Monday, the Cubs put him on the IL and recalled reliever Ethan Roberts from Triple-A Iowa.

A couple of high-scoring outings have inflated Hodge’s ERA to 5.12 this season, but he has allowed multiple runs in only two of his 21 appearances. All but two of his last 11 outings (2.79 ERA) have been scoreless.

In the last week and a half, Hodge had become the Cubs’ No. 1 option in save situations after they moved Ryan Pressly into more of a seventh- and eighth-inning role. They are expected to take a closer-by-committee approach — at least in the short term.

‘‘Frankly, the next couple of days, we’re a little tired in the bullpen, so availability is going to be an issue,’’ Counsell said. ‘‘And that means that the guys that are available are going to be thrust in some different spots.’’

Pitching coach Tommy Hottovy said Hodge also has had tightness in his hip, which likely has affected his fastball command.

‘‘Being able to spend some time to focus on [fastball command] while we’re ramping him back up is going to be a really positive thing,’’ Hottovy said.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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