Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Chesapeake, VA

You don't have to be an all-A student from Tidewater Community College Chesapeake Campus near Chesapeake to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Chesapeake, VA

The ABC Marketing Services Difference

For over 20 years, our call center company in Chesapeake, VA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Chesapeake, VA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at VIVA Memory Care at Chesapeake in Chesapeake, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Chesapeake, VA

Why Hire a Call Center Company in Chesapeake, VA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Chesapeake, VA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Chesapeake, VA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Chesapeake, VA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Chesapeake, VA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Chesapeake, VA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Chesapeake, VA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Chesapeake, VA

Chesapeake, VA – Multi-Vehicle Injury Crash on I-64W Near Military Hwy

Chesapeake, VA (May 21, 2025) – Emergency responders rushed to the scene of a serious multi-vehicle crash Wednesday morning along westbound Interstate 64 in Chesapeake, near the Military Highway interchange. The collision, reported just before 8:47 a.m., involved several vehicles and caused significant traffic disruptions during peak commuting hours.First responders from Chesapeake Fire and Rescue quickly arrived at the scene to provide emergency medical care. Medics treated and assisted individuals with a range of injuri...

Chesapeake, VA (May 21, 2025) – Emergency responders rushed to the scene of a serious multi-vehicle crash Wednesday morning along westbound Interstate 64 in Chesapeake, near the Military Highway interchange. The collision, reported just before 8:47 a.m., involved several vehicles and caused significant traffic disruptions during peak commuting hours.

First responders from Chesapeake Fire and Rescue quickly arrived at the scene to provide emergency medical care. Medics treated and assisted individuals with a range of injuries sustained in the incident. The exact number of those injured and the severity of their conditions have not yet been made public by authorities.

According to the Virginia Department of Transportation (VDOT), the crash occurred at mile marker 298.5, just west of Military Hwy. The right lane and shoulder were closed as emergency personnel worked to assist victims and manage the traffic flow. Commuters experienced heavy delays while authorities redirected vehicles and cleared the wreckage.

Classified as a “Major Incident – Multi-Vehicle Injury Crash,” the scale of the response reflected the seriousness of the situation. Law enforcement is currently investigating the circumstances surrounding the crash, including the number of vehicles involved and potential contributing factors. Preliminary reports suggest that congestion and high-speed merging activity in this area may have played a role.

Our thoughts are with those injured in this crash. We hope for their full recovery and commend the efforts of the emergency teams who responded so swiftly.

Multi-Vehicle Crashes in Virginia

Today’s crash on I-64W underscores the high risks of multi-vehicle collisions on major Virginia interstates, especially near busy interchanges like Military Hwy in Chesapeake. These types of crashes often occur during heavy traffic periods, where merging lanes, driver distractions, or sudden slowdowns can trigger chain reactions involving multiple cars.

I-64 serves as a crucial east-west artery through the Hampton Roads region, and the area surrounding mile marker 298.5 is known for its high traffic volume and complex lane transitions. The closure of the right lane and shoulder not only created logistical challenges but also emphasized the danger of secondary crashes in congested zones.

Multi-vehicle crashes tend to result in a variety of injuries due to the number of cars involved and the chaotic nature of the collisions. In these incidents, both the physical and emotional toll on victims can be extensive. Ongoing investigations will determine whether roadway conditions, driver behavior, or other elements were contributing factors.

To reduce the risk of similar events, drivers are encouraged to maintain safe following distances, avoid sudden lane changes, and remain alert—especially in areas with dense traffic or active construction zones. Additionally, state officials may review crash data from the I-64 corridor to identify patterns and implement preventive measures.

If you or someone close to you was hurt in a multi-vehicle crash, it's important to act swiftly. Recovery may involve medical care, insurance navigation, or even legal action to ensure fair compensation for damages.

After a serious crash like the one on I-64W, knowing your options can make all the difference. Local Accident Reports is here to offer timely updates, support resources, and helpful guidance. Whether you're looking for medical contacts, recovery services, or legal insight, we’re committed to helping you get back on track. Reach out today to take the first step toward securing the help you need.

Ribbon-cutting ceremony held for new Chesapeake VA clinic

CHESAPEAKE, Va. — Dozens of people, including veterans, listened inside the new Chesapeake VA clinic Thursday as VA Secretary Doug Collins and others spoke about the clinic.The 196,000 square-foot facility includes a pharmacy and radiology services among other things.Watch: As new Chesapeake VA clinic ...

CHESAPEAKE, Va. — Dozens of people, including veterans, listened inside the new Chesapeake VA clinic Thursday as VA Secretary Doug Collins and others spoke about the clinic.

The 196,000 square-foot facility includes a pharmacy and radiology services among other things.

Watch: As new Chesapeake VA clinic is set to open, concerns are raised about staffing

As News 3 has reported, the opening comes in the wake of cuts to the Department of Veterans Affairs as part of the Trump Administration's effort to reduce government spending.

The opening also comes as Virginia U.S. Sen. Tim Kaine and Virginia Rep. Bobby Scott have expressed concern the clinic will not be fully staffed.

In response, Secretary Collins told News 3 during an interview in March starting with less than full staff and ramping up hiring is standard and the clinic will be fully staffed by January 2026.

Watch: VA Secretary Doug Collins talks with reporters after ribbon-cutting ceremony

Thursday, Collins emphasized what he believes is the need for the VA to change.

“We cannot stay trapped in a model that simply allows the VA to be something that people sometimes make fun of or don’t want to participate in," Collins said. "It’s time we have a new vision for the VA that says, number one, it’s not about the building of the VA, it’s not about the VA itself, It’s about the veterans that we serve. We are a service organization and that’s changing right now.”

As of Thursday, the clinic was expected to start seeing patients April 17.

LS GreenLink Commences Development of Advanced Manufacturing and Port Facility in Chesapeake, Virginia

Over $681 Million Investment in phase 1 to Generate More Than 330 New Employment Opportunities; Additional Phases PlannedCHESAPEAKE, Va., April 29, 2025--(BUSINESS WIRE)--LS GreenLink USA, Inc. ("LS GreenLink"), a subsidiary of LS Cable & System Ltd. ("LS Cable & System"), today officially commenced construction on its ...

Over $681 Million Investment in phase 1 to Generate More Than 330 New Employment Opportunities; Additional Phases Planned

CHESAPEAKE, Va., April 29, 2025--(BUSINESS WIRE)--LS GreenLink USA, Inc. ("LS GreenLink"), a subsidiary of LS Cable & System Ltd. ("LS Cable & System"), today officially commenced construction on its state-of-the-art manufacturing and port facility in Chesapeake, Virginia. This significant project represents a major advancement in bolstering global energy infrastructure, with the initial phase representing an investment exceeding $681 million and the creation of more than 330 new jobs in the region.

The initial phase of the development will encompass a 750,000 sq. ft. advanced manufacturing plant, a 660-foot VCV (Vertical Continuous Vulcanization) tower, and a dedicated pier, all designed to enhance the production, handling, and global delivery of HVDC (high-voltage direct current) submarine cables critical to modern energy infrastructure. The 660-foot VCV tower is projected to be the tallest structure in the Commonwealth of Virginia and the tallest structure between Philadelphia, Pennsylvania, and Charlotte, North Carolina, underscoring the facility’s significant contribution to the regional skyline.

Bon-Kyu Koo, President & CEO of LS Cable & System, said, "This groundbreaking marks a monumental step forward for LS Cable & System in fulfilling our global vision for energy infrastructure. By investing in cutting-edge manufacturing facilities like the one in Chesapeake, Virginia, we not only strengthen our competitive position in the global market but also play a crucial role in providing innovative solutions to meet the world’s growing energy demands. The success of this project will enhance our global footprint and contribute significantly to the advancement of sustainable energy systems worldwide."

Gisu Kim, Regional President of North America at LS Cable & System, emphasized the significance of the new facility, stating, "The development of this advanced manufacturing facility highlights LS Cable & System’s continued commitment to the United States. This project not only strengthens our global production capabilities but also contributes directly to local economic growth and the advancement of the region’s energy infrastructure. We are proud to support the communities where we operate and look forward to the positive impact this facility will have across the broader energy sector."

"This groundbreaking event represents far more than the launch of a construction project - it marks the start of a long-term investment in innovation, sustainability, and energy resilience," said Patrick Y. Shim, Managing Director of LS GreenLink USA, Inc. "With this facility, LS GreenLink is laying the foundation for leadership in advanced manufacturing while reinforcing the global energy infrastructure that powers industries and communities worldwide."

VA Secretary attends ribbon cutting for new Chesapeake clinic amid staffing controversy

The North Battlefield facility opened short-staffed in one of the fastest-growing veteran communities in the country.Secretary of Veterans Affairs Doug Collins attended the ribbon cutting for the North Battlefield Clinic in Chesapeake Thursday. The clinic is scheduled to open April 17, as the VA undergoes a round of cuts under the Trump administration.“At the end of the day, if the VA exists to get bigger and offer more stuff, but doesn't help our veterans, VA is a hollow organization that doesn't fulfill its purpose,&r...

The North Battlefield facility opened short-staffed in one of the fastest-growing veteran communities in the country.

Secretary of Veterans Affairs Doug Collins attended the ribbon cutting for the North Battlefield Clinic in Chesapeake Thursday. The clinic is scheduled to open April 17, as the VA undergoes a round of cuts under the Trump administration.

“At the end of the day, if the VA exists to get bigger and offer more stuff, but doesn't help our veterans, VA is a hollow organization that doesn't fulfill its purpose,” Collins said.

The Trump administration ordered the VA to cut 15% of its budget, though Collins said the VA may not make that target. The process has been haphazard. A dozen probationary workers were let go at the Hampton VA, including several veterans. At least one of the supply techs from Hampton has been hired back to work at the new Chesapeake clinic.

Collins defended opening the clinic with only 150 of the 550 staffers to provide primary care, mental health and prescription services. He said the clinic was always expected to open in stages though VA documents, including an independent Inspector General’s report, showed the VA expected to open Chesapeake with double the number of patient care teams.

“Have y'all been to a restaurant lately that did a cold opening? All of them do (this) ….The VA is no different,” Collins said.

The Clinic at North Battlefield broke ground in 2022. It’s built on the campus of the Chesapeake Regional Healthcare Campus. In Chesapeake, 14.5% of the population are military veterans, which is high even by Virginia standards and more than double the national average.

The VA released an updated timeline that shows the clinic will expand the services being offered at North Battlefield in July, adding dental teams and expanded mental health teams. In January, the clinic will expand to include radiology, eye care and telehealth as it reaches full staff.

North Battlefield is opening at a time when the number of patients in Hampton Roads is surging. The region is the 10th fastest-growing VA system in the country. Roughly 70% of the patients live south of the James River while the hospital is located in Hampton, according to interim Director of Operations Michael Harper.

Another VA facility is already in the pipeline in Chesapeake. The Western Branch outpatient clinic at 4300 Portsmouth Boulevard is scheduled to open in September, according to the website of developer, Avison Young.

A 2022 VA study predicted the veteran population in Chesapeake would grow by more than 25% by 2029. The study was released before the PACT Act dramatically increased the number of veterans using VA healthcare nationwide.

The Hampton VA system has seen 70,000 new patients since the PACT Act. Hampton has the only VA hospital in the region, but much of the veteran population lives in Norfolk, Virginia Beach and Chesapeake, which have seen an influx of post-9/11 veterans.

New VA health clinic in Chesapeake nears completion after decade in development

The new veterans health care center in Chesapeake nears completion after a decade-long project.CHESAPEAKE, Va. — The long-awaited health clinic for veterans on the southside of Hampton Roads is nearly complete. A ribbon cutting ceremony was held Thursday for the new VA Health Care Center in Chesapeake.The project has been in the works for about a decade and will provide services including primary care and physical therapy, as well as mental health services, dental services, and radiology.This state of the art facil...

The new veterans health care center in Chesapeake nears completion after a decade-long project.

CHESAPEAKE, Va. — The long-awaited health clinic for veterans on the southside of Hampton Roads is nearly complete. A ribbon cutting ceremony was held Thursday for the new VA Health Care Center in Chesapeake.

The project has been in the works for about a decade and will provide services including primary care and physical therapy, as well as mental health services, dental services, and radiology.

This state of the art facility will provide needed care to over 193,000 veterans living on the Southside of Hampton Roads.

“Today is a proud historic day, not just for Chesapeake, or the Hampton Health Care System but every veteran who has served this nation with courage and honor,” said Hampton VA Health Care System Interim Executive Director Michael Harper.

Rep. Jen Kiggans spoke at the ribbon cutting, saying the new clinic will also spare more than half of the patients at the VA clinic in Hampton from having to cross the tunnels to receive routine care.

“We want that care to be here where you all can get to it easily, and there’s no better place than here in Chesapeake," said Kiggans.

Last month, Virginia Senator Tim Kaine and Rep. Bobby Scott expressed concern about staffing levels at the facility due to federal government cuts by the Trump administration, telling 13News Now after a tour that the facility would have only 150 of the 550 staffers it needs.

RELATED: Chesapeake VA clinic to open with fewer staff amid ongoing cuts to federal government

Department of Veteran Affairs Secretary Doug Collins said at the ribbon-cutting that the new clinic has already increased its staff since then, and aims to be fully staffed by January 2026.

“We have a very special population, so for me, it’s about putting it on the veteran and making sure we have those positions filled so they get their health care benefits, and that’s what we’re going to do and that’s why we have great facilities like this," said Collins.

Collins said President Donald Trump is committed to serving veterans first.

“I know one thing from the president, he’s actually said, ‘Doug, take care of my veterans,’ and when we’ve had our conversations, he’s very concerned about community care, very concerned about our folks getting the MISSION Act. That’s something he was very passionate about," said Collins.

The $62 million, 196,000-square-foot center was built on a 24.5-acre site next to Chesapeake Regional Healthcare off of Battlefield Boulevard.

The facility is set to officially open for patients on April 17.

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