Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Chattanooga, TN

You don't have to be an all-A student from Chattanooga State Community College near Chattanooga to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Chattanooga, TN

The ABC Marketing Services Difference

For over 20 years, our call center company in Chattanooga, TN has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Chattanooga, TN

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Lantern at Morning Pointe Alzheimer's Center of Excellence Chattanooga in Chattanooga, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Chattanooga, TN

Why Hire a Call Center Company in Chattanooga, TN for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Chattanooga, TN can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Chattanooga, TN

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Chattanooga, TN

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Chattanooga, TN

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Chattanooga, TN

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Chattanooga, TN, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Chattanooga, TN

Travis Hunter, Fiancée Set to Wed in Tennessee This Weekend

Travis Hunter and his fiancée, Leanna De La Fuente, are set to tie the knot in Chattanooga, Tennessee on Saturday. The two have prepared for this moment over the past year since announcing their engagement in February 2024.While the ceremony and details of the wedding have been kept private, Hunter did say they would be traveling to the Blue Ridge Mountains for the special occasion.The area is a hotbed for springtime walks down the a...

Travis Hunter and his fiancée, Leanna De La Fuente, are set to tie the knot in Chattanooga, Tennessee on Saturday. The two have prepared for this moment over the past year since announcing their engagement in February 2024.

While the ceremony and details of the wedding have been kept private, Hunter did say they would be traveling to the Blue Ridge Mountains for the special occasion.

The area is a hotbed for springtime walks down the aisle. Atlanta Falcons' Bralen Trice recently married his college sweetheart Ariana Quinones at The Conservatory at Blackberry Ridge in Trenton, Georgia. The European inspired luxury estate is one of the top North Georgia wedding venues and 25 mins outside of Chattanooga.

Hunter is coming off rookie minicamp in Jacksonville, where he turned heads for his athletic ability on both sides of the ball. He was selected by the Jaguars with the No. 2 overall pick in the 2025 NFL Draft, becoming the highest drafted cornerback and second-highest drafted wide receiver in NFL history.

Hunter and De La Fuente met in 2021 and became a couple while at Jackson State a year later. While the rollercoaster ride for both of them has been shaky as of late, they've stuck by each other's side. Even when it meant deactivating social media accounts.

“I would constantly pray that God would give me a reason to keep moving forward so I can fulfill his plan for me. That he would give me motivation to continue, and you were his answer,” De La Fuente wrote to Hunter in a post in February 2023.

Who is Travis Hunter's fiance? Meet Leanna Lenee

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Meanwhile, Hunter has stated that he’s “so happy God” led him to De La Fuente. Writing to his love in an Instagram post in November 2022, He wrote, “You are one of a kind and I truly believe that we are meant to be together. You are the best girlfriend in the world and I’ll paint the sky red by any means. I know I make you crazy but trust me I ain’t going no where and I’ll always be yours.”

Browns Writer Shows True Colors on Shedeur Sanders

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Hunter has also vowed “to do everything possible” to make De La Fuente the “happiest woman in the world.”

Hunter will have his dad, Travis Hunter Sr., with him at the ceremony. A Florida judge cleared for the elder Hunter to be with his son with similar plans to last month's NFL Draft.

4 ways to celebrate Mother’s Day in Chattanooga

We’re trading in the typical cards and flowers for Mother’s Day this year. Instead, we’re taking our loved ones out for a Scenic City experience.Craft charming one-of-a-kind jewelry Stop by one of Pairé Charm Bar’s pop-ups happening Friday, May 9 through Sunday, May 11 to build a bracelet or necklace together with charms that represent all of the things you love about them....

We’re trading in the typical cards and flowers for Mother’s Day this year. Instead, we’re taking our loved ones out for a Scenic City experience.

Craft charming one-of-a-kind jewelry Stop by one of Pairé Charm Bar’s pop-ups happening Friday, May 9 through Sunday, May 11 to build a bracelet or necklace together with charms that represent all of the things you love about them.

Treat them to a babysitter On Friday, May 9, make sure they’re free for a Mom’s Night Out at The Greenhouse by Oddstory. From 4 to 8 p.m., DIY a $6 keychain or $8 mini bouquet + sit back and relax with adult coloring and a cocktail.

Purchase their market list Treat them to a day at the Chattanooga Market on Sunday, May 11 from 11 a.m. to 4 p.m. — go the extra mile by helping make their list + buying some locally made goods for them. We think Anisa’s Secrets Seasonings should be at the top of the shopping list (a personal staple in City Editor Haley’s spice cabinet).

Show them they’re the GOATTake a short drive to nearby Flintstone, GA on Sunday, May 11 to spend the day at High Point Farms. From 1 to 4 p.m., take a garden tour, hit the mimosa + bouquet bars, and spend some time snuggling the farm’s baby goats.

Bonus: Find out more ways to celebrate by checking out our Events page.

Small Business Week has arrived in Chattanooga

Small Business Week is here, and we’re gearing up to spread the local love. We’ve partnered with some of Chattanooga’s businesses to celebrate the folks who make up the backbone of our local economy.This week, you can expect Q+A’s with local entrepreneurs that shine a light on what it’s like being a part of the Scenic City’s small business community.We have something special for our readers, too. We’ve created an ...

Small Business Week is here, and we’re gearing up to spread the local love. We’ve partnered with some of Chattanooga’s businesses to celebrate the folks who make up the backbone of our local economy.

This week, you can expect Q+A’s with local entrepreneurs that shine a light on what it’s like being a part of the Scenic City’s small business community.

We have something special for our readers, too. We’ve created an interactive map of can’t-miss deals and fun events being offered exclusively during Small Business Week — Sunday, May 4 through Saturday, May 10.

From enjoying 10% off your drink at Rêve Coffee and Books to attending a networking event at Albatross Golf Sim + Bar, there will be plenty of ways to support Chattanooga’s small businesses.

Deals

Events

Thursday, May 8 | Albatross Golf Sim & Bar will host a networking event from 5 to 7 p.m. and offer free golf for those who want to try it out + happy hour drink specials ($1 off draft beer, $3 wines, $5 draft cocktails).

Saturday, May 10 | In honor of Small Business Week + its 12th anniversary, The Rustic House will host a party from 11 a.m. to 3 p.m. with candle-making, anniversary deals, local vendors, a food truck, and fun for all ages.

Saturday, May 10 | Join Scenic City Clay Arts from 1 to 5 p.m. for their Spin & Smash event, where you’ll get 20 minutes on the potter’s wheel + the opportunity to smash up to three pots at the smash booth.

Guide To Red Bank, Tennessee

We moved to Red Bank, a small suburb in North Chattanooga, a little over four years ago. I could not love this little pocket of town any more than I do. It has a small quaint downtown area, yet is mere minutes from all the shopping and restaurants in Hixson and fewer than 10 minutes from downtown Chattanooga.Guide to Red Bank, TennesseeFood and DrinksBeCaffeinated: Red Bank was home...

We moved to Red Bank, a small suburb in North Chattanooga, a little over four years ago. I could not love this little pocket of town any more than I do. It has a small quaint downtown area, yet is mere minutes from all the shopping and restaurants in Hixson and fewer than 10 minutes from downtown Chattanooga.

Guide to Red Bank, Tennessee

Food and Drinks

BeCaffeinated: Red Bank was home to the very first BeCaffeinated location. They now have four locations around the city (the latest is by the zoo), but they originated here. If you have children, you don’t need me to elaborate on how wonderful a drive-through coffee shop is. They support and sell bakery items from Niedlovs, B’s Sweets and more. My favorite drink is the Chattahooligan but they are known for their Honey(bee).

Dub’s: This diner is known for their Crumble burgers and milkshakes, but nothing on their menu disappoints. I love their bbq, onion rings, and giant homemade ice cream sandwiches in the Summer (they really are as big as your head)!

Pie R Square: I’ve ordered pies from them for holidays and am always pleased with their customer service! They offer both sweet and savory choices. They have even done a few custom orders for me for some mini pies and were wonderful to work with.

Bread & Butter: A local favorite! My go-to order is definitely their ham and cheese croissant. They also offer take home dinner options such as take and bake lasagnas and homemade pizzas.

The Meeting House: A wonderful coffee shop right downtown with big picture windows. Perfect for meeting a friend or if you need to bring your laptop to work, there’s plenty of tables.

Crust Pizza: This is my boys’ and my favorite pizza in all of Chattanooga. We love the thin crust and their sauce has just the right amount of kick to it. Be sure to check out their weekday lunch buffet!

Shopping and Businesses

America’s Gardens Nursery: This is the best nursery in all of Chattanooga in my opinion. Everyone who works there is extremely knowledgeable and willing to help. They truly make picking out landscaping or gardening an enjoyable experience .

Bela Co: This is a darling jewelry and gift shop. The curb appeal alone of this shop is worth checking out!

Vintage & More on the Blvd: I love a good antique mall and this has a great mix of booths offering old and new. My favorite lucky find from here are my kitchen bar stools.

Bud Floral & Home: This unique home décor store offers beautiful art, fresh flower bouquets, and custom balloon garlands and more.

Red Bank Bounce: This place offers great indoor play for kids, complete with a toddler area, snack bar, and birthday party room! Always a great option during the rainy season or hot summer days.

B&B Discount: This is a huge store offering discounted furniture, appliances, rugs, and more. If you are in need of bigger furnishing items, you must check them out.

Parks

Kids’ Corner: This is my family’s favorite playground. It has a gazebo with seating, a huge shade tree, large sandbox, several tennis courts, restrooms, and a brand new wooden playground built two years ago. It is a hidden gem right in downtown Red Bank.

White Oak: This park offers a lot of green space complete with play structures and a pavilion. It also has a very large and nice dog park! There is a huge grassy hill that is perfect for sledding when we do get snow every few years.

Mountain Creek Road Park: This is a great paved walking trail that also offers tons of green space. It’s perfect for bringing the bikes, stroller, or your dog.

Community

In the spring, the streets are lined with Cherry Blossoms and the light posts boast American flags around Independence Day. In the summer, there is a Farmers’ Market at Red Bank UMC once a week as well as a food pantry that is open to the community every Thursday. The Red Bank Christmas parade is a highlight every year with booths showcasing local vendors, a Santa, and so much more complete with snowflake lights sprinkled throughout town. My kids look forward to these small yet impactful touches throughout the year.

Red Bank is full of character homes, many of which were built in the 1940s. There is the perfect mix of older and newer homes and almost every street showcases views of Signal Mountain.

This Is the First ‘National Park City’ in the U.S.—and It’s Home to Over 70 Parks and 35 Miles of Trails

Once one of the most polluted cities in the U.S., Chattanooga, Tennessee, is leading the green charge forward in urban design.ByIona Brannon Comments In 1969, Chattanooga, ...

Once one of the most polluted cities in the U.S., Chattanooga, Tennessee, is leading the green charge forward in urban design.

By

Iona Brannon

Comments

In 1969, Chattanooga, Tennessee, was once so heavily polluted by unregulated emissions from railroads, coal plants, and industrial factories that the U.S. Department of Health, Education, and Welfare named it one of the most heavily polluted places in the nation. However, this little city at the foothills of the Appalachians has been working hard to clean itself up.

In April, Chattanooga earned the title of the first National Park City in the U.S. The distinction is unrelated to the National Park Service, which manages parks, national monuments, and historic sites across the country. Instead, the city was given the designation by the National Park City Foundation, a U.K.-based nonprofit organization dedicated to changing the way people think about cities and their relationship to nature. The organization awards the title to destinations around the globe that are rethinking urban design and are making cities more friendly for the environment and the people who live within them.

The process of applying for the National Park City title started about two years ago, but it has taken decades of work. Since the 1970s, the city has taken bold steps to clean up through legislation and voluntary actions. The result is a city that feels like it grew into nature—not over it.

“The movement was a grassroots triumph, sparked by community passion and collaboration,” said Hannah Hammon, public relations manager at Visit Chattanooga. Starting in 2023, residents, nonprofits, businesses, and city leaders rallied around a shared vision of Chattanooga as a 'city in a park.'"

The Scenic City joins London and Adelaide as the third National Park City in the world, and Hammon says she hopes the award will inspire other destinations to see that vibrant cities and beautiful natural spaces don't have to be mutually exclusive.

“Chattanooga shows that community-led collaboration, paired with bold environmental action, can create cities where people and nature flourish together," she said. "By prioritizing accessible green spaces, cultural diversity, and sustainable practices, any city can become a place where residents feel connected to their environment and each other."

For those looking for a green, urban escape, Chattanooga is an ideal choice. The city is home to over 70 parks and 35 miles of trails. The South Chickamauga Creek Greenway, a multiuse path, winds through wetlands, forests, and wildlife corridors and offers a taste of the area’s rich (and often-overlooked) biodiversity.

Other highlights include Stringer’s Ridge, a reclaimed urban woodland with tranquil views of the skyline, and the Tennessee Riverwalk, a scenic path that threads through downtown and other neighborhoods. Visitors can also wander through Bluff View Art District, known for its riverfront sculpture gardens, or ride the century-old Incline Railway up Lookout Mountain for a scenic overview of the city’s landscape.

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