Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Charleston, SC

You don't have to be an all-A student from College of Charleston near Charleston to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Charleston, SC

The ABC Marketing Services Difference

For over 20 years, our call center company in Charleston, SC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Charleston, SC

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Indigo Hall Assisted Living and Memory Care in Charleston, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Charleston, SC

Why Hire a Call Center Company in Charleston, SC for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Charleston, SC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Charleston, SC

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Charleston, SC

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Charleston, SC

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Charleston, SC

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Charleston, SC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Charleston, SC

Charleston's newest boutique hotel has arrived on Upper King

The Nickel, a 50-room French-inspired property built on the site of the former Dixie Furniture store at 529 King St., opened its doors to guests on June 2.Nightly room rates start at $460.The Upper King hotel plans to unveil its rooftop Rosemary Rose bar and lounge later this monthIt's the second downtown hospitality development for Method Co., which opened The Pinch a few blocks to the south at King and George streets in 2022.The...

The Nickel, a 50-room French-inspired property built on the site of the former Dixie Furniture store at 529 King St., opened its doors to guests on June 2.

Nightly room rates start at $460.

The Upper King hotel plans to unveil its rooftop Rosemary Rose bar and lounge later this month

It's the second downtown hospitality development for Method Co., which opened The Pinch a few blocks to the south at King and George streets in 2022.

The latest project was developed in partnership with Capital Square. They paid $11 million for the shuttered furniture store in 2019.

The project was unveiled a few years ago as an $61 million extended-stay-style accommodations to be called the Roost Apartment Hotel. The Philadelphia-based developer later shifted gears and went with a more conventional suite-style hotel concept.

The Nickel takes its name from the French expression, “C’est Nickel” which translates to “It’s Perfect,” according to the hotel.

Raze and replace

The buyer of a North Charleston engine testing site that Cummins Inc. mothballed last year is looking to reboot the Leeds Park property.

Green Start Charleston LLC has filed a proposal with the S.C. Department of Environmental Services to raze the existing 40,000-square-foot industrial structure and replace it with a pre-engineered metal building of an equal size with warehouse and office space. It was described in engineering plans as a speculative project, suggesting it will likely seek a tenant or buyer once completed.

Diesel giant Cummins established its Technical Center-Charleston decades ago within the industrial park it once owned and occupied at 4500 Leeds Ave. It closed the 72-worker engine research-and-development site last summer under a restructuring.

Green Start bought the former 6.4-acre property from Cummins earlier this year for $3.3 million, according to public property records.

The new owner is an affiliate of Enfield, Conn.-based Capital Recovery Group LLC, a private equity investor that buys and sells industrial real estate, from paper mills to commercial bakeries, as well as equipment. Next month, for example, it’ll be seeking bids for the assets of a Las Vegas circus in an online auction, according to its website.

Capital Recovery Group also helped Cummins offload the heavy machinery at the North Charleston R&D site.

On board

A Greenville-based lender has added a Lowcountry representative to its newly expanded boardroom.

Coastal Community Foundation CEO Darrin Goss Sr. is of three new directors at the publicly traded parent of Southern First Bank. He'll also serve on the audit committee.

The board appointments took effect Sunday.

Goss is a James Island native who joined the North Charleston-based Coastal Community Foundation as president and chief executive officer in 2016.

The Army veteran — a graduate of Wofford College with a master's degree from North Greenville University — "is a respected and strategic leader, a passionate advocate, and a dynamic speaker on issues impacting his community, which enhances his ability to serve as a director," Southern First Bancshares Inc. said in a June 2 filing with Securities and Exchange Commission.

The holding company and bank paid its 12 outside directors a monthly retainer of $2,500 and $1,200 for each board and committee meeting they attended. Total cash compensation last year ranged from $45,600 to $58,200.

Founded in 1999, Southern First is the second-largest bank headquartered in the Palmetto State, with more than $4 billion in loans and other income-producing assets on its books. It opened its first Charleston branch in 2012 on East Bay Street.

The Upstate-based bank now operates a dozen retail offices in the Carolinas and Atlanta.

Old college try

The College of Charleston is fanning out to fund raise.

The downtown school announced last week that it has hired four "regional" gift officers to reach out to alumni up and down much of the eastern seaboard.

The new hires will serve as boots on the ground in key markets in an effort to increase individual, corporate and foundation gifts from former students.

The so-called Coastal Southeast territory is closest to campus. It stretches from Myrtle Beach to Savannah and inland to Columbia.

The other fundraisers cover three other large geographic clusters: Florida, Georgia and North Carolina; Virginia, Maryland and Washington, D.C.; and Connecticut, New Jersey, New York and Pennsylvania.

“We believe in the importance of becoming community members across our most alumni-populated regions,” said Dan Frezza, CofC's chief advancement officer.

The college said it raised $27 million in gifts and commitments last year. The 9,548 donors included 5,020 alumni, bringing their participation rate to 7.52 percent.

According to U.S. News and World Report, the average alumni giving rate among national universities and liberal arts colleges during the 2022-2023 academic year was 7.7 percent.

MUSC e.a.t.s. (Ensuring Access to Sustenance)

MUSC e.a.t.s. is an emergency food pantry program started at MUSC through the innovation of Dr. Stephanie Kwon and Dr. Annie Andrews. The physicians were awarded a Women & Children's Excellence Grant to open the first food pantry at ...

MUSC e.a.t.s. is an emergency food pantry program started at MUSC through the innovation of Dr. Stephanie Kwon and Dr. Annie Andrews. The physicians were awarded a Women & Children's Excellence Grant to open the first food pantry at Shawn Jenkins Children's Hospital Emergency Department in October 2021. Since that time the program has expanded with the opening of a pantry at the R. Keith Summey Medical Pavilion in July 2022, followed by several smaller clinics on Charleston's campus. The pantries provide emergency food assistance to patients and their families who screen positive for food insecurity during their visit and indicate they would like to take home a shelf-stable bag of food.

MUSC partners with the Lowcountry Food Bank's Food for Health program to stock the pantries with shelf-stable, nutritious food. Our MUSC volunteers help pack the bags and stock the shelves on a monthly basis. On ground the pantries are coordinated and run through the Office of Health Promotion.

A generous donation to our program from Humana Healthy Horizons of South Carolina allowed our program to expand to additional MUSC pediatric clinics in late 2023.

If you have any questions about the program or would like to make a donation, please email Laura Nance at nancel@musc.edu.

Office of Community Engagement

Mission & VisionTo improve health outcomes that preserve and optimize life in South Carolina and beyondIn partnership with our communities, leading health innovation for the lives we Touch regardless of social circumstanceStrategic ImperativesAcross all imperatives, ensure internal alignment and collaboration to deliver a unified, aligned outreach plan for MUSC Health.Build Trust: Establish trust in our communities; MUSC is seen as a valued and dependable health sys...

Mission & Vision

To improve health outcomes that preserve and optimize life in South Carolina and beyond

In partnership with our communities, leading health innovation for the lives we Touch regardless of social circumstance

Strategic Imperatives

Across all imperatives, ensure internal alignment and collaboration to deliver a unified, aligned outreach plan for MUSC Health.

Build Trust: Establish trust in our communities; MUSC is seen as a valued and dependable health system.

Access: Improve access to health care in high-risk, geographically challenged areas.

Innovation: Leverage novel technologies and partnerships to address and advance care in our communities.

Prevention: Offer preventative screenings and education to promote health and wellness.

Philanthropy: Partner with philanthropic groups and donors to fund community interventions.

Resources

Meet Our Team

Quenton Tompkins, Executive Director tompkinsq@musc.edu

Dr. Cristin Adams, Medical Director

Kim Balaguer, Program Manager balaguer@musc.edu

Dr. Shawn Gathers, Program Manager gather@musc.edu

Dr. Zakevia Lewis-Kendrick, Program Manager, Violence Prevention lewisake@musc.edu

Brenda Strople, Clinical Outreach Coordinator stropleb@musc.edu

MUSC External Event Request Form

This event request form is designed to be shared with any external community agencies, events, or groups that are interested in having a representative from MUSC at their event. Once the event request form has been submitted, a member of the Office Community Engagement will promptly share the information with the relevant department or office being considered to provide the service. Fulfillment of the requests will ideally come from a local MUSC team/department within the service area of the respective event. However, in the event it cannot be fulfilled locally, the event may be fulfilled by others outside of the service area. We ask that request are submitted at least one month prior to the actual event date. Submission of a request does not guarantee MUSC's participation, all requests are subject to review and may be declined. For questions please email Kim Balaguer at balaguer@musc.edu.

Please use this link to request MUSC's participation in your next community event.

STOP (Stand Together as One to Prevent) Violence Task Force

Purpose: To reduce violence and support recovery for those that experience violence in the greater Charleston and North Charleston communities.

Guiding Principals:

Goal: Create a success collaborative model of violence reduction that is reproducible across communities.

2023, the STOP Violence Task Force launched a Working Group aimed at addressing gun violence through both prevention and intervention. This initiative brought together a diverse range of leaders and has made significant progress in its mission to reduce gun violence through both prevention and intervention. Their continued commitment to solution-focused, evidence-informed, community-engaged, and humanity-centered principles ensures that their efforts will address the immediate challenges posed by gun violence and promote healing and long-term stability.

MUSC's efforts against violence have made substantial progress through the operation of The STOP Violence Task Force in its mission to reduce gun violence through both prevention and intervention. The commitment will continue through efforts to address ongoing challenges and as we continue to change what is possible. For more information email Dr. Zakevia Lewis-Kendrick at lewisake@musc.edu.

The Best Charleston Beaches

Charleston is a peninsula surrounded by water, but it isn’t necessarily a beach town, per se. If you’re after the best Charleston beaches, you’ll need to plan ahead to drive to visit one of the sea islands that flank the city. The decision will pay dividends, however, as each beach offers wide views to the horizon, the waters of the Atlantic Ocean, and plenty of space to enjoy both. Most on this list come ...

Charleston is a peninsula surrounded by water, but it isn’t necessarily a beach town, per se. If you’re after the best Charleston beaches, you’ll need to plan ahead to drive to visit one of the sea islands that flank the city. The decision will pay dividends, however, as each beach offers wide views to the horizon, the waters of the Atlantic Ocean, and plenty of space to enjoy both. Most on this list come with a “beach town,” to boot, from Edisto’s sleepy seafood shacks to live bands at the Windjammer as the sun sets on Isle of Palms.

Whatever you’re after, pack some sunscreen and keep these tips in your back pocket for assured fun in the sun: The later in the day you arrive, the more crowded it will be. If you are picky about your place on the sand, then go to Charleston beaches early. The combo of tourists who generally have later starts to the day plus locals who like to knock off work early to get a few hours of beach time equals an increase in traffic and a decrease in towel real estate nearest peak sunshine. Note that each beach has its own rules for parking, from Folly’s “wheels off the road” rule to Isle of Palms’ city operated lots. It’s a delicate dance between livable beach communities and visitor pressure, so respect and patience keep public access palatable for all.

Heads-up: drinking and smoking on most Charleston beaches is a big no no, and can cost you big time. It’s a rule that is consistently enforced, and most locals know someone (or have been someone) who came with beer or other alcoholic beverages in a beach tote and left with a tan and a fine of up to $1000. Also, note that vibes vary from beach to beach. Each one of Charleston’s beach towns has its own culture. While Folly Beach is a free-stylin’ hippie, Edisto is a genteel country cousin, and Isle of Palms a fun-loving student on spring break. This is, of course, a simplification, but can help with deciding which to-the-water trek most fits your interests.

Read on for our complete Charleston city guide, which includes:

Truist Foundation grants $50,000 to expand MUSC workforce development

Truist’s commitment to inspiring and building better lives and communities is in alignment with the OneMUSC Workforce Development Initiative, leveraging and perfecting the model deployed at MUSC Health Florence, Marion and Black River medical centers, which provides access to career information, addresses learner concerns and positively affects health inequity and disparities in every community it serves.“South Carolina continues to face a critical shortage of physicians, nurses and allied health professionals. These short...

Truist’s commitment to inspiring and building better lives and communities is in alignment with the OneMUSC Workforce Development Initiative, leveraging and perfecting the model deployed at MUSC Health Florence, Marion and Black River medical centers, which provides access to career information, addresses learner concerns and positively affects health inequity and disparities in every community it serves.

“South Carolina continues to face a critical shortage of physicians, nurses and allied health professionals. These shortages are most severe in rural areas, and they directly impact the quality of care provided and community health outcomes,” said Jay Hinesley, CEO of MUSC Health Florence/Marion/Black River Medical Centers. “As the state’s only comprehensive academic medical system, MUSC Health is uniquely positioned to respond to this challenge, and this grant will enhance our ability to do just that.”

Forty-one of South Carolina’s 46 counties are considered Health Professional Shortage Areas. The Federal Health Resources and Services Administration projects that South Carolina will face a shortage of more than 13,000 nurses. The OneMUSC Workforce Development Initiative seeks to help fill this shortage by supporting career entry and growth in underserved communities across MUSC Health’s extensive footprint across the state.

“Truist Foundation is proud to support the OneMUSC Workforce Development Initiative and help address health care workforce challenges,” said Truist Market President John Rutenberg. “Our purpose at Truist is to inspire and build better lives and communities, and this donation will support career development in the health care industry.”

In collaboration with a myriad of community, cross-sector and interagency partners, the OneMUSC Health Workforce Development Initiative has identified resources to train and retain more physicians, nurses and technicians in South Carolina. This program aims to expand critical priority occupations through the existing MUSC Health registered apprenticeship by adding 360 patient care technicians each year, starting in 2027.

"Thank you to every MUSC leader, care team member, preceptor and mentor for creating the welcoming, supportive environments where apprentices don’t just gain skills, they find belonging, purpose and a future,” said MUSC Workforce Development manager LeeAnn Weaver Hayes. “I'm incredibly proud of what we've built together – and even more excited for the future we’re creating across South Carolina.”

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About MUSC

Founded in 1824 in Charleston, MUSC is the state’s only comprehensive academic health system, with a mission to preserve and optimize human life in South Carolina through education, research and patient care. Each year, MUSC educates over 3,100 students in six colleges and trains 950+ residents and fellows across its health system. MUSC leads the state in federal and National Institutes of Health and research funding. For information on our academic programs, visit musc.edu.

As the health care system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest-quality and safest patient care while educating and training generations of outstanding health care providers and leaders to serve the people of South Carolina and beyond. In 2024, for the 10th consecutive year, U.S. News & World Report named MUSC Health University Medical Center in Charleston the No. 1 hospital in South Carolina. To learn more about clinical patient services, visit muschealth.org.

MUSC has a total enterprise annual operating budget of $7.1 billion. The 31,000 MUSC members include world-class faculty, physicians, specialty providers, scientists, contract employees, affiliates and care team members who deliver groundbreaking education, research, and patient care.

About Truist Foundation

Truist Foundation is committed to Truist Financial Corporation's (NYSE: TFC) purpose to inspire and build better lives and communities. The Foundation, an endowed private foundation established in 2020 whose operating budget is independent of Truist Financial Corporation, makes strategic investments in a wide variety of nonprofit organizations centered around two focus areas: building career pathways to economic mobility and strengthening small businesses to ensure all communities have an opportunity to thrive. Embodying these focus areas are the Foundation’s leading initiatives – the Inspire Awards and Where It Starts. Learn more at Truist.com/Foundation.

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ABC Marketing Outbound Sales Charleston, SC