Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Charleston, SC

You don't have to be an all-A student from College of Charleston near Charleston to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Charleston, SC

The ABC Marketing Services Difference

For over 20 years, our call center company in Charleston, SC has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Charleston, SC

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Indigo Hall Assisted Living and Memory Care in Charleston, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Charleston, SC

Why Hire a Call Center Company in Charleston, SC for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Charleston, SC can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Charleston, SC

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Charleston, SC

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Charleston, SC

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Charleston, SC

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Charleston, SC, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Charleston, SC

The Business Narrative: Airport Connector Road Project In Charleston, SC, Receives Key Environmental Approval

Airport Connector Road Project In Charleston, SC, Receives Key Environmental Approval(123rf.com Image)Charleston County’s Airport Connector Road project has received a Finding of No Significant Impact (FONSI) determination from the Fede...

Airport Connector Road Project In Charleston, SC, Receives Key Environmental Approval

(123rf.com Image)

Charleston County’s Airport Connector Road project has received a Finding of No Significant Impact (FONSI) determination from the Federal Highway Administration (FHWA), a key environmental decision that officially concludes the lengthy environmental review period.

With this determination, the project advances into the right-of-way acquisition phase and toward completion of final design plans.

The FHWA determination letter read in part, “Based on the information provided to complete the environmental process the FHWA finds that the project will have no significant [human or environmental] impacts.”

Officials said the determination is a critical step in the project’s environmental review process and is based on the Environmental Assessment and other supporting information, which detail the project’s need, impact, and planned mitigation measures.

“This determination is a major milestone for the Airport Connector Road project and reflects years of careful planning, environmental study, and collaboration,” said Charleston County Public Works Director Eric Adams.

Adams added, “With this approval in hand, we’re one step closer to delivering critical infrastructure that will improve traffic flow, support economic growth, and provide a safer, more efficient connection to and from the airport.”

The Airport Connector Road project involves construction of a new access roadway to the Charleston International Airport.

Officials said the new five-lane road will help to alleviate traffic congestion caused by commuter traffic, airport-destined traffic, Boeing traffic, and general traffic associated with the North Charleston Coliseum/Performing Arts Center and surrounding area.

Additionally, the project will provide increased traffic capacity to account for future economic growth in the area, the officials said.

Construction is expected to begin in the third quarter of 2026 and is expected to take approximately two years.

The FONSI determination letter, Environmental Assessment, and other materials are available at www.airportconnectorroad.com.

Savor Restaurant Group Invests in The Wine Vault

Savor Restaurant Group, a boutique investment firm specializing in distinctive restaurant concepts, announced its investment in The Wine Vault, a wine bar and small plates concept with locations in Charlotte, North Carolina.

Each location features sommelier-curated wine lists with over 200 selections available by the bottle and 40 premium pours by the glass, complemented by seasonal, locally-sourced cuisine.

"This represents exactly what we look for in a partner – passionate operators who've created something with both soul and impressive unit economics," said Pat Martin, managing partner at Savor Restaurant Group. "We're excited to preserve what makes this brand special while supporting its growth into new markets."

The investment continues Savor Restaurant Group's strategy of investing in distinctive hospitality concepts with strong operational foundations and growth potential.

For this brand, the partnership provides access to capital, infrastructure, and expertise needed to scale while maintaining the intimate guest experience that defines the concept.

Financial terms of the transaction weren’t disclosed.

Initial plans include opening two additional locations in Virginia in 2027, followed by measured expansion into Nashville, Tennessee and Charleston, South Carolina.

Olympic Steel Welcomes Alex Hegler as General Manager

Olympic Steel Inc. (Nasdaq: ZEUS), a leading national metals service center, added Alex Hegler as general manager for its Action Stainless facility in Rock Hill, South Carolina.

Hegler joins the company with a background in sales and strategic leadership in the metals industry.

Most recently, he served as sales manager for a global specialty metals distributor and service center.

In his new role, Hegler will have responsibility for the day-to-day operations and sustainable growth of the Rock Hill facility. He will report directly to Jessica L. Burroughs, vice president – Action Stainless.

“Alex is an effective commercial leader with a proven record of strategic market expansion,” said Andy Markowitz, president – Specialty Metals. “His global experience will help drive fabrication-focused growth for the Rock Hill facility, Action Stainless and Olympic Steel, particularly as large OEMs and other market leaders evaluate reshoring options for metal processing.”

Hegler earned his bachelor’s degree in business administration from the University of South Carolina.

He replaces John McAuliffe, who will retire as the Rock Hill facility’s general manager after nearly 20 years with the company.

Founded in 1954, Olympic Steel (NASDAQ: ZEUS) is a leading U.S. metals service center focused on the direct sale and value-added processing of carbon and coated sheet, plate, and coil steel products; stainless steel sheet, plate, bar and coil; aluminum sheet, plate and coil; pipe, tube, bar, valves and fittings; tin plate and metal-intensive end-use products, including water treatment systems; stainless steel bollards; commercial, residential and industrial venting and air filtration systems; Wright brand self-dumping hoppers; metal canopy components; and EZ-Dumper dump inserts.

Headquartered in Cleveland, Ohio, Olympic Steel operates from 54 facilities.

EY US Unveils Entrepreneur Of The Year 2025 Southeast Award Finalists

Ernst & Young LLP (EY US) announced the finalists for the Entrepreneur Of The Year 2025 Southeast Award.

The Southeast program celebrates entrepreneurs from Alabama, Georgia, North Carolina, South Carolina and Tennessee.

Now in its 40th year, the Entrepreneur Of The Year program celebrates the bold leaders who disrupt markets through the world’s most ground-breaking companies, revolutionizing industries and making a profound impact on communities.

The program honors entrepreneurs whose innovations shape the future and pave the way for a thriving economy and a hopeful tomorrow.

An independent panel of judges selected 36 finalists for their entrepreneurial spirit, purpose, growth and lasting impact in building long-term value.

"This year's finalists are leading examples of innovation, perseverance and resilience, illuminating paths to a brighter future for their industries and communities," says Chevy Arnold, Entrepreneur Of The Year Southeast Program co-director.

The program celebrates original founders who bootstrapped their business from inception or who raised outside capital to grow their company; transformational CEOs who infused innovation into an existing organization to catapult its trajectory; and multigenerational family business leaders who reimagined a legacy business model to strengthen it for the future.

The 2025 Southeast finalists are:

Marc Hodulich | 29029 | Atlanta, Georgia

Damon Stafford | Alpine Intel | Charlotte, North Carolina

Lou Hensley | Aspida | Durham, North Carolina

Matthew Dent | Buffalo Rock Company | Birmingham, Alabama

Melanie Little | Colonial Pipeline Company | Alpharetta, Georgia

Will Bartholomew | D1 Training | Franklin, Tennessee

Rene Diaz | Diaz Foods | Atlanta, Georgia

David Quirk | DLB Associates Consulting Engineers PC | Peachtree Corners, Georgia

Markus Scott | EyeQ Monitoring | Atlanta, Georgia

Jon Gosier | FilmHedge | Atlanta, Georgia

John Fitzpatrick | Force Marketing | Atlanta, Georgia

Dr. Barry Patel | Galt Companies | Atlanta, Georgia

Dr. Wade Smith | Galt Companies | Atlanta, Georgia

Charles Gillespie | Gambling.com Group | Charlotte, North Carolina

Kevin McCrystle | Gambling.com Group | Charlotte, North Carolina

Mike Griffin | Griffin Brothers Companies | Cornelius, North Carolina

Erin Hanson | Guardian Sports | Peachtree Corners, Georgia

Dan Beem | Hissho Sushi | Charlotte, North Carolina

Aaron Siegel | Home Team BBQ | Charleston, South Carolina

Marc Murphy | Ignite Digital Services | Charleston, South Carolina

Miller Chalk | Inglett & Stubbs, LLC | Mableton, Georgia

Liza Rodewald | Instant Teams | Southern Pines, North Carolina

Stephen Andresen | McClancy Foods & Flavors | Fort Mill, South Carolina

Travis LeFever | Mission Mobile Medical Group | Greensboro, North Carolina

Cyrus Mojdehi | Northway Homes | Charlotte, North Carolina

Connor Ryan | NutraSky | Alpharetta, Georgia

Fritz Owens | OTR Solutions | Roswell, Georgia

Christopher Chuang | Relay, Inc. | Raleigh, North Carolina

Kurt Jacobus | restor3d, Inc. | Durham, North Carolina

Tom Kendrot | Shearwater Health | Nashville, Tennessee

Teak Shore | Southern Lighting Source | Cumberland, Georgia

Cindy Eckert | Sprout Pharmaceuticals | Raleigh, North Carolina

Bryan Moore | TalkShopLive Inc. | Nashville, Tennessee

Tina Moore | TalkShopLive Inc. | Nashville, Tennessee

Igor Marinelli | Tractian | Atlanta, Georgia

Joan Butters | Xsolis | Franklin, Tennessee.

Learn more about the finalists at https://www.ey.com/en_us/entrepreneur-of-the-year-us/southeast/winners-finalists.

Regional award winners will be announced on June 25 during a special celebration.

The winners will then be considered by the National independent panel of judges for the Entrepreneur Of The Year National Awards, which will be presented in November at the annual Strategic Growth Forum, one of the nation’s prestigious gatherings of high-growth, market-leading companies.

Allow us to tell your company's Business Narrative. Send your press release to David Dykes or for more information email [email protected]

Concert Countdown: We've got the best May concerts to attend in Charleston

Your May concert countdown is here, looking ahead at some of the best shows coming to Charleston this month. We've got quite the mix, and now that the weather has warmed up the outdoor venues around town are in full swing as well.And because outdoor venues are so tapped in this month, I'm including some clusters below for you to pick from all the stellar shows happening at particular venues, like The Windjammer and Credit One Stadium.Don't forget to slather on that sunscreen when you head to an outdoor show (trust me, I've lear...

Your May concert countdown is here, looking ahead at some of the best shows coming to Charleston this month. We've got quite the mix, and now that the weather has warmed up the outdoor venues around town are in full swing as well.

And because outdoor venues are so tapped in this month, I'm including some clusters below for you to pick from all the stellar shows happening at particular venues, like The Windjammer and Credit One Stadium.

Don't forget to slather on that sunscreen when you head to an outdoor show (trust me, I've learned the hard way)!

Windjammer shows (including Mark Bryan)

What: May is a packed month at The Windjammer, with so many bands to highlight playing the NUTRL Beach Stage. I'll give a shout out to a few here: Yonder Mountain String Band, Brent Cobb, Everclear, Leftover Salmon, Vincent Mason, GoldFord, two nights of Corey Smith, two nights of Umphrey's McGee, two nights of Futurebirds and two nights of Stoplight Observations.

Among the stellar lineup is also Hootie & The Blowfish's own Mark Bryan, a Charleston local who has released three solo albums beyond his Hootie years. I'll include those details below, but check out the general website for all the details on the others.

When: Doors at 6 p.m. May 3

Where: The Windjammer, 1008 Ocean Blvd., Isle of Palms

Price: $20 advance, $25 day of show

More Info: the-windjammer.com/event/mark-bryan

Credit One Stadium shows (including Sturgill Simpson)

What: It's a busy month at Credit One Stadium following a successful tennis tournament at the venue in April. This month, you can snag tickets to see the following artists there: Cody Johnson & Friends, Hank Williams Jr., two nights of Widespread Panic and Keith Urban.

Also on the list is Sturgill Simpson, known in the contemporary country music world for his traditional sound and introspective lyrics.

O2 Fitness in West Ashley surprises members with 'disappointing' news about closure

A West Ashley gym will power down for good next month, leaving customers crushed.O2 Fitness at 1119 Wappoo Road sent an email to members at 2 p.m. April 18, stating, "our lease terminates at the end of May and we have been unable to find a path forward to maintain."The final day is May 31 with the closure time scheduled for 7 p.m.The gym anchors the Ashley Oaks Plaza, situated in the middle of a grou...

A West Ashley gym will power down for good next month, leaving customers crushed.

O2 Fitness at 1119 Wappoo Road sent an email to members at 2 p.m. April 18, stating, "our lease terminates at the end of May and we have been unable to find a path forward to maintain."

The final day is May 31 with the closure time scheduled for 7 p.m.

The gym anchors the Ashley Oaks Plaza, situated in the middle of a group of tenants that include West Ashley Hardware/TrueValue, Los Reyes Mexican Restaurant, Kings Sushi, Lavish Nail Salon, Ultratan and newly added Sharkey’s Cuts for Kids.

"As a local company born and raised in the Carolinas, with roots in Charleston going back 25 years, this is a disappointing situation," the email said.

The Raleigh-based fitness chain first opened the West Ashley location in January 2019.

The gym was one of three workout centers, including Daniel Island and Moncks Corner, to replace existing facilities O2 inherited after its purchase of the former East Shore Athletic Club's Charleston-area operations in 2013.

"These three upgrades, along with the addition of our beautiful James Island club late last year, help showcase our commitment to providing the Charleston-area with first-class fitness facilities,” O2 Fitness founder and CEO Michael Olander previously told The Post and Courier.

Memberships to the West Ashley location remain active at O2 Fitness on Folly Road, with no action required, the company said.

The chain operates 19 fitness centers, mostly in North Carolina.

Kardea Brown's Southern Kitchen restaurant at Charleston International airport opens soon

A new restaurant run by a locally based celebrity chef is preparing to touch down at Charleston International.When visitors to the airport's Kardea Brown's Southern Kitchen sit down for "contemporary Lowcountry cuisine," Food Network chef Kardea Brown wants them to feel like family.A sign that reads "Hey cousins...

A new restaurant run by a locally based celebrity chef is preparing to touch down at Charleston International.

When visitors to the airport's Kardea Brown's Southern Kitchen sit down for "contemporary Lowcountry cuisine," Food Network chef Kardea Brown wants them to feel like family.

A sign that reads "Hey cousins!" was installed above the bar in the space that previously housed Jack Nicklaus Golden Bear Grill. Brown says fans of her shows or cookbooks will likely recognize the menu selections.

She's the host of "Delicious Miss Brown" and is known for known for her regional Gullah-inspired cuisine.

Brown was scheduled to hold a soft opening April 19 at CHS. A grand opening is planned for May 15.

The restaurant is part of a $6 million investment that airport concessionaire Delaware North plans to make in its latest shakeup of dining options.

Brown was onsite the week of April 14 to train staff and put the finishing touches on the space.

"As a Charleston girl born and raised, it's just a dream come true to have a restaurant named after me in the Charleston airport," she said.

Now on tour

A company that describes itself as the nation's largest operator of themed sightseeing vehicles has brought its Old Town Trolley Tours to Charleston.

Historic Tours of America Inc. launched operations in the Holy City earlier this month.

Old Town offers a 100-minute live narrated tour with two photo stops at the Battery and Hampton Park. The outings depart daily from the Charleston Visitor Center at 375 Meeting St. from 9 a.m. to 3:30 p.m.

The itineraries covers points of interest, including Rainbow Row, The Citadel, the Old Exchange, Broad Street, Liberty Square, the Powder Magazine, the Old Slave Mart Museum and historic churches. Trips to the historic plantations at Boone Hall in Mount Pleasant and Magnolia in West Ashley also are available.

Ticket prices range from about $36 to $75, according to Historic Tours' website.

CEO Chris Belland said the Key West, Fla.-based company had wanted to expand for some time to Charleston, saying it's "a perfect destination with history, attractions, fascinating stories and fabulous people, which is what we look for when going into a city.”

The company also launched a Hometown pass program for Charleston County residents that offers a free admission with the purchase of an adult ticket.

Old Town operates tours in eight other cities.

Reach Megan Fernandes at [email protected].

BermudAir lands at Charleston International, offering a first-of-its-kind nonstop

Bermuda's pink-sand beaches are just a nonstop flight away for Lowcountry residents, now that BermudAir has launched its newests nonstop route."Ladies and Gentlemen, the first Bermuda flight to Charleston has just landed. We will be boarding shortly," an airline gate agent said over the airport's intercom as the direct flight from Bermuda touched down on the CHS runway April 19.It was followed by applause of passengers waiting to board....

Bermuda's pink-sand beaches are just a nonstop flight away for Lowcountry residents, now that BermudAir has launched its newests nonstop route.

"Ladies and Gentlemen, the first Bermuda flight to Charleston has just landed. We will be boarding shortly," an airline gate agent said over the airport's intercom as the direct flight from Bermuda touched down on the CHS runway April 19.

It was followed by applause of passengers waiting to board.

The excitement drew onlookers from nearby gates to the window to watch the plane marked with a colorful bright tail pull into gate A1. The pilots, still in the cockpit, waved at the crowd.

Fran Tucker Griffiths was among the group, waiting with her ticket and passport in hand to board. She lived in Bermuda for 38 years and raised her children on the island. To her, it's still home even though she spends most of her time in South Carolina now.

"The day they announced this flight, I booked it," Tucker Griffiths said. "I'm so excited. I've been waiting since 1982 for a nonstop route. We've had to fly Delta through Atlanta and make a whole day of it, but this two-hour flight saves us a day of travel."

She already has tickets booked for May and June trips.

"Bermuda has amazing golf and the most beautiful beaches and people. It's just a special place," Tucker Griffiths said.

The resort island's carrier will serve Charleston year-round with a once-weekly Saturday flight to and from L.F. Wade International Airport in the historic town of St. George.

The weekly flight departs CHS at 5:30 p.m. every Saturday and arrives in St. George's about two hours and 10 minutes later. The return leg will land around 4:45 p.m. every Saturday.

BermudAir took to the skies slightly over a year ago, with two Embraer ER-170 jets to serve three U.S. cities. Before the carrier hit its first anniversary, it had entered seven markets in North America. BermudAir now flies to 10 destinations in the U.S. and three in Canada.

BermudAir is the first carrier to be headquartered on the island, which is about 900 miles nearly due east of the South Carolina coastline.

CEO Adam D. Scott said year-round service is key to its goal of making Bermuda a destination for business and leisure travelers beyond being a summer destination.

"We're really pleased with the interest from both directions," Scott said.

Scott was on the inaugural CHS flight, which was more than 60 percent full. He said it's sometimes hard to anticipate how balanced the outbound and inbound traffic will be. He said seeing the balance from day one is "indicative of the demand in both markets."

"Charleston a great historic city with a lot of unique character, and so is Bermuda," Scott said.

More than 40 passengers deplaned at CHS, and another 30 boarded shortly after.

Among those landing in Charleston was a Daniel Island family returning from a spring break trip. Frank Pete and wife Katy and two children chose Bermuda as their vacation destination because they could take the BermudAir flight home.

"It was nice clearing customs in Bermuda, because it made flying back a breeze as if we were flying domestic," he said. "The experience was great. We enjoyed the stalagmite caves, beaches and cliff jumping on the trip."

While the once-weekly route is not ideal for those staying longer or less than a week, Scott, the CEO, said the goal is to move to a twice-weekly flight in the future if interest remains strong. He doesn't see it as a weakness in the meantime, since passengers can fly back to the U.S. with the carrier and get back to Charleston via a domestic connection. Alternatively, they can fly through another carrier, which also requires a connecting flight.

Bermuda is known as a vibrant, tropical and cosmopolitan getaway with blush-colored sand, coral reefs, historic sites and an international finance sector.

Travelers from Bermuda shared their favorite sights to see beyond the pink sand beaches it's most known for — like crystal caves, the historic town of St. George, Royal Naval Dockyard and other spots.

Charleston International CEO Elliott Summey said the schedule between the Lowcountry and Bermuda "marks a significant milestone for both regions" and promotes business and leisure travel between the two areas.

“This new route enhances our international connectivity and strengthens economic and cultural ties between the Lowcountry and the island," Summey said.

Debi Ray-Rivers is an example of that business demand. She's a Bermudian who just recently moved to Hilton Head Island full-time. She was on her way to Bermuda to manage her nonprofit and she has a return ticket booked for next week.

"I will be flying back and forth regularly, so I am very excited to have this convenient option," Ray-Rivers said.

Before BermudAir, she'd fly out from Savannah-Hilton Head International to a connecting flight in Atlanta.

"I hope people come visit Bermuda because of this route. We have the most beautiful island and it's an absolute gem in the middle of the Atlantic Ocean," Ray-Rivers added.

Beverly Connell, a Bermudian that lives in the Beaufort area, said the route saves her from the usual long layover in Atlanta or Charlotte airports.

"I couldn't believe there would ever be a direct flight to Bermuda from Charleston. The less airports you have to go through the better," Connell said.

Connell said the two pairings share much in common, with historic sites, beaches and big tourism industries.

"Bermuda is very unique in terms of its beauty, its people and culture rooted in English and Bermudian traditions," she said.

Reach Megan Fernandes at [email protected].

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

lm-MRM-sign

Service Areas

ABC Marketing Outbound Sales Charleston, SC