Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Carrollton, TX

You don't have to be an all-A student from Legacy Career Institute near Carrollton to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Carrollton, TX

The ABC Marketing Services Difference

For over 20 years, our call center company in Carrollton, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Carrollton, TX

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Retreat at Carrollton in Carrollton, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Carrollton, TX

Why Hire a Call Center Company in Carrollton, TX for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Carrollton, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Carrollton, TX

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Carrollton, TX

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Carrollton, TX

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Carrollton, TX

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Carrollton, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Carrollton, TX

Parents encourage others to vote after school closures in the Carrollton-Farmers Branch ISD

CBS News Texas is dedicated to keeping you informed on the current state of education in Texas with a new segment called "The Learning Curve." You can watch "The Learning Curve" every weekday morning during CBS News Texas Mornings at 6 a.m. If you have something education related you would like us to look into, send us an email at texaseducations@cbs.com.A group ...

CBS News Texas is dedicated to keeping you informed on the current state of education in Texas with a new segment called "The Learning Curve." You can watch "The Learning Curve" every weekday morning during CBS News Texas Mornings at 6 a.m. If you have something education related you would like us to look into, send us an email at texaseducations@cbs.com.

A group of Carrollton-Farmers Branch parents are calling for others to get out and vote after they say they were blindsided by the decision to close four schools within their district.

The school board voted to shut down the four schools due to a lack of state funding. The schools that are slated to close at the end of the school year are; McCoy Elementary, Furneaux Elementary, Central Elementary and Long Middle School.

"Are y'all considering leaving CFBISD after this decision?" CBS News Texas Reporter Lacey Beasley asked a group of parents.

"I was a student in this district for 12 years. We bought this house because it was in CFBISD and for the first time, I am considering moving my youngest to a different district. It's just the blatant lack of transparency and the blatant disrespect, quite frankly, from these people that we are supposed to entrust our children's education with," said Tierney Gonzalez, a parent in the district.

McCoy parents recently combed through financial records and performance evaluations, trying to understand why the district decided to permanently shut the school's doors.

Families say McCoy is the heartbeat of the neighborhood, and it's highly regarded for its LEAP program for exceptionally gifted students.

According to CFBISD, it's an old building in a feeder pattern that currently has four elementary schools all located within a mile of each other, so closing it would improve district-wide utilization.

"I wish I was more involved, I wish I paid more attention. What's going on? And now I'm seeing everything. I'm like, oh my God, all these things were happening. And like, we didn't know. We just trusted them," said parent Venus Basaran.

"I always vote in the elections. I don't always know a lot, but I always go and vote. But now I know so much about it," said parent Mary Patton.

"These elections are really important. And even if you don't live in this district, go to your own district and look who's your board members. What do they stand for?" said Basaran.

"You woke us all up. We are awake. We are fighting. We're not going anywhere. You close our school. We're not done. I'm not done. If McCoy closes this year and my kids are in a different school next year, I'm active," said Patton.

"It doesn't involve you until it does and at that point, it may be too late. You know you're safe until you're not," said Gonzalez.

Carrollton-Farmers Branch ISD school board president responds

"A lot of people are frustrated with the board, frustrated with you as president, they feel undermined or maybe overlooked. What's a message to parents in your school system?" Beasley asked CFBISD Board President Randy Schackmann.

"I understand. In fact, my son went to McCoy Elementary. As we are doing this, we realize it is painful. Give us a little time, give us a little slack, and I believe we'll find it. This will work out well," said Schackmann.

The overarching issue comes down to state funding.

"Certainly that is a big deal. And that we've been facing [it] since 2019. And look how much everything else has increased with inflation in the last several years," Schackmann said. "And we've been asked to maintain the same level of basic funding for students."

"What do you want to see from the governor when it comes to this lack of state funding?" Beasley asked.

"It's hard to say exactly where that increase should come, because there's several different proposals that are out on the table. You know, educational savings accounts, vouchers, various pieces," Schackmann said. "And, the bottom line is public education is a requirement of the state. And we need the state to step up and accomplish a stronger role in that."

Upcoming school board elections

North Texas school board elections are approaching, with numerous seats up for grabs across the region.

You can check your registration status by going to the Texas Secretary of State website.

The last day to register to vote in the May 3 election is April 3.

Lacey Beasley

Lacey Beasley is an award-winning journalist with CBS News Texas. You can find her on-air every weekday morning.

Twitter Instagram

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Service Areas

ABC Marketing Outbound Sales Carrollton, TX