Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Cambridge, MA

You don't have to be an all-A student from Massachusetts Institute of Technology near Cambridge to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Cambridge, MA

The ABC Marketing Services Difference

For over 20 years, our call center company in Cambridge, MA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Cambridge, MA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Cambridge Homes in Cambridge, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Cambridge, MA

Why Hire a Call Center Company in Cambridge, MA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Cambridge, MA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Cambridge, MA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Cambridge, MA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Cambridge, MA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Cambridge, MA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Cambridge, MA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Cambridge, MA

Evacuated Cambridge condos to be demolished following discovery of major structural issues

The 80-unit Riverview Condominiums at 221 Mount Auburn St. overlooking the glittering Charles River will be demolished, the condo’s board of trustees said Thursday. The news comes half a year after an ...

The 80-unit Riverview Condominiums at 221 Mount Auburn St. overlooking the glittering Charles River will be demolished, the condo’s board of trustees said Thursday. The news comes half a year after an announcement to owners that they needed to evacuate due to structural issues discovered during a 2023 roof renovation.

The eight-story building, in what residents described as a tight-knit community, has been empty since the winter.

To prepare for the demolition, residents of the adjacent building at 22-28 Bradbury St. are being told to move out by early summer, said a spokesperson for the condo’s management company in an email. The Bradbury townhouses are part of the same condominium association and were built at the same time, but they do not suffer from Riverview’s structural issues. Bradbury needs to be vacated because utility connections for the building runs through Riverview, the spokesperson said.

“Conversations continue among the residents about the future sale of the Riverview property,” said Rachael Dane, the spokesperson, in the same email describing the demolition decision.

The process of demolishing the building, which will require various assessments and a permit application to the city, is in the early stages, and details around selling the property need to be ironed out. But the condominium owners that Cambridge Day could reach were thankful for some resolution on what to do with the building.

“For those of us who have lived there, it’s sad – but it’s just not fixable,” said condo owner Judy Kugel, referring to the Riverview. “I’m relieved they’ve made a decision.”

“It’s heartbreaking, but really good news it’s going to get resolved. It’s been up in the air for months,” said Judy Foreman, another condo owner and a former Boston Globe columnist. “It has to be demolished.”

Riverview’s original construction

According to a November analysis from the engineering firm hired by the condo association, the building’s structure suffers from multiple serious issues pointing to problems in the building’s 1963 construction, including reinforcement that is “severely misplaced” compared with the original construction documents; and concrete quality of “consistently low strength.”

But sparse record keeping by the city and construction companies on older projects makes it hard to piece together how the building was first constructed so poorly that it’s being demolished prematurely.

The condominiums were built as one of the Cambridge Redevelopment Authority’s first urban renewal projects, according to an article published by the redevelopment authority. First Realty, founded and led at the time by the late Max Kargman, was selected in a competition to develop Riverview and Bradbury into their current forms, according to a 1962 Magazine of Cambridge article archived by the city’s historical commission. In most documents and news articles, First Realty is listed as the developer.

Even so, it’s not clear who constructed the building or was otherwise responsible for the low-quality concrete, misplaced reinforcements and other structural issues. In general, developers contract construction companies. They can then subcontract other contractors for more specific tasks.

The official inspectional permit from 1963 indicates “Riverview Redevelopment Construction Co.” to be the constructor, which gives little insight. A news clipping from the historical commission lists Turner Construction to be the constructor, alongside First Realty as the developer.

In the Magazine of Cambridge article from 1962, Thomas Gilbane, president of Gilbane Building of Providence, is listed as the construction supervisor.

From a legal perspective, construction companies have little incentive to keep records on a building this far past the state’s six-year statute of repose on construction deficiencies. Wes Cotter, a Gilbane spokesperson, wrote in an email that Gilbane has no record of overseeing Riverview’s construction.

“Traditionally in line with standard industry practice we turn over records to our clients sometime after the project is completed,” Cotter wrote.

A Turner Construction spokesperson did not respond to multiple calls and emails requesting comment. First Realty Management declined to comment, saying that it “has no role in the ownership, management or operation of Riverview Condominium.”

Concrete problems elsewhere

There’s no outlook yet on financial relief from the state for the condo owners. For some, their condo was their main or only asset. Some of the luxury units are worth more than $2 million, according to Cambridge’s property database.

Coincidentally, Riverview’s woes come as some members of the state Legislature are struggling to pass budget amendments to help homeowners with crumbling concrete foundations. Boston.com reported the stumble May 1.

So far, the amendments are scoped to address a specific issue found in Central and Western Massachusetts homes arising from a mineral called pyrrhotite leading to compromised, crumbling concrete and expensive repairs.

“As far as I know the Riverside Condo foundation has not been tested for pyrrhotite,” said state Rep. Steven Owens, who represents the district containing the Riverview condos, wrote in an email. “It’s unclear whether any place in Cambridge has this particular problem, but if so, we’re on hand to help residents.”

The Peoples Party – Harvard Square Block Party

???? EVENT DETAILS33 Church Street & Church Street Parking Lot, Cambridge, MASaturday, May 17, 202512:00 PM – 7:00 PMAdmission:● Church Street Vendor Market: FREE● Church Street Parking Lot Experience: $20 (tickets via FLARE app)Instagram: @ThePeoplesParty.HSQWebsite: www.ThePeoplesPartyHSQ.comMEDIA CONTACT:Sheldon GrayThePeoplesParty@DxArcade.com857-318-3295...

???? EVENT DETAILS33 Church Street & Church Street Parking Lot, Cambridge, MASaturday, May 17, 202512:00 PM – 7:00 PM

Admission:● Church Street Vendor Market: FREE● Church Street Parking Lot Experience: $20 (tickets via FLARE app)Instagram: @ThePeoplesParty.HSQWebsite: www.ThePeoplesPartyHSQ.com

MEDIA CONTACT:Sheldon GrayThePeoplesParty@DxArcade.com857-318-3295

???? The People’s Party – Harvard Square Block Party Is Amplifying HarvardSquare This May

An All-Day Cultural Celebration Bringing Music, Art, Food & Community to the Heart ofCambridge

On Saturday, May 17, 2025, The People’s Party – Harvard Square Block Party will transformChurch Street and the Church Street Parking Lot into a vibrant open-air celebration ofcommunity, culture, and creativity. From 12:00 PM to 7:00 PM, guests of all ages are invited toenjoy a full day of live music, art, food, and connection.

Church Street will be open to the public, and a curated experience in the Church Street ParkingLot will be accessible with a $20 admission fee (tickets via the FLARE app). This unforgettableevent will be fueled by the spirit of togetherness.

Powered by DX Arcade, Hello Open Market, Select Markets, Harvard Square BusinessAssociation (HSBA), Dive Bar Caviar Events & PR, and SoundCloud. Media Coverage byThe Boston Globe, Boston.com, Boston B-Side & Creative marketing activators – Junq.Entertainment, Panda Culture, 1-Hour Party, Les Adore Productions.

The event uplifts local artists, entrepreneurs, and changemakers from across Greater Bostonand Cambridge.

???? Music LineupThe SoundCloud Main Stage will feature a high-energy lineup, including:

Master of Ceremony & The Hypest DJ Vyper

● Christina The Saintt● ICYFEVUR● DJ Ravino● Trigga Tre● DJ Real P

Hi-Fidelity Audio Design by Sound Logic Boston

Artwork by Jeff Wheeler

Expect genre-blending performances and electrifying hometown energy throughout the day.

???? Shop & ExploreSelect Markets will activate Church Street with 100+ curated vintage vendors and artisans,creating a vibrant, one-of-a-kind outdoor marketplace.

???? Eats & SipsSavor local culinary favorites:● Everybody Gotta Eat – One of Boston’s Best Caterers!● Beverage activations by NOCA and Topo Chico

???? Live Art, Games & GiveawaysGuests can enjoy interactive art installations, games, and community-building activities — funfor all ages.

???? From the Organizers“Harvard has always been a place where new ideas, people, innovation, and historyintertwine,” says Sean Hope, owner of DX Brands. “The People’s Party is aboutamplifying the diversity and cultural relevance of Harvard Square — a gatheringplace for all.”

“The People’s Party is an essential community tradition,” adds Edgard Arty. “Itrevitalizes spirit, fosters connection, and celebrates one of Cambridge’s most iconiccultural hubs.”

Denise Jillson, Executive Director of the Harvard Square Business Association,shares:“We’re thrilled to partner with The People’s Party team. This event truly embodiesthe spirit of our outdoor festivals — eclectic music, curated vendors, delicious food,and a safe, welcoming atmosphere.”

The People’s Party honors Harvard Square’s rich history while embracing the present, invitingguests from all backgrounds to experience local culture at its finest — from music and food tosmall businesses, community organizations, and live art.

???? Expanding the MovementThis year, The People’s Party proudly expands its vendor marketplace with leadership fromSelect Markets, a vintage pop-up founded by Northeastern students Joaquin Crosby-Lizardeand Josh Maizes.

“We launched Select to bring fun, accessible, and inclusive activities to Boston,”they share. “Being part of The People’s Party is about spreading the love of fashionand promoting community.”

Sheldon Gray, founder of Dive Bar Caviar, adds:

“Our mission is to amplify the voices of creatives and have an astoundingexperience— My mission is to push local artist talent to showcase their astoundingtalents such as YoTron Don & Questnine and many more in queue. With TheBoston Globe, Boston.com & B-Side as our media leaders, this celebration has thereach and power to truly unite what I feel passionate about – The People.”

This is more than a block party — it’s a movement, a tradition, and a celebration of avibrant, evolving community.

BioMed Realty Acquires 75 Broadway, a Life Science Development to be Biogen’s New Global Headquarters in Cambridge

Cambridge, MA- BioMed Realty, a Blackstone portfolio company and the largest private operator of life science real estate, announced the acquisition of a majority interest in the 75 Broadway project in Cambridge, MA, through a joint venture partnership with the MIT Investment Management Company.The to-be-built 585,000 square foot development is fully pre-leased to Biogen, a leading biotechnology company with nearly five decades of advancing breakthrough medicines. The property will se...

Cambridge, MA- BioMed Realty, a Blackstone portfolio company and the largest private operator of life science real estate, announced the acquisition of a majority interest in the 75 Broadway project in Cambridge, MA, through a joint venture partnership with the MIT Investment Management Company.

The to-be-built 585,000 square foot development is fully pre-leased to Biogen, a leading biotechnology company with nearly five decades of advancing breakthrough medicines. The property will serve as Biogen’s new global headquarters, consolidating its operations and deepening its connection to the Kendall Square innovation ecosystem.

75 Broadway is expected to span 16 stories and 585,000 square feet, incorporating advanced conservation, efficiency, and sustainable design elements. With this acquisition, BioMed Realty continues to grow its portfolio as one of the largest owners of life science real estate in the Boston-Cambridge region.

“We are thrilled to partner with MIT in the development and activation of this world-class lab and office asset in the heart of Kendall Square,” said Bill Kane, BioMed Realty’s President, East Coast and UK Markets. “75 Broadway will provide mission-critical infrastructure to Biogen that enables the development of the next generation of life-saving medicines and therapies.”

Jacob Werner, Co-Head of Americas Acquisitions at Blackstone Real Estate, said, “This acquisition reflects our continued commitment to lab office investments in premier life science markets, such as Cambridge, MA. We are excited to partner with MIT to deliver prime, purpose-built space for Biogen’s critical research.”

Construction of the 75 Broadway project will begin in 2025 and it will be the first building in the redevelopment of Kendall Common, a 10-acre site that will ultimately include eight buildings for residential, office, lab, retail, and community uses.

The transaction follows BioMed’s recent acquisitions of 150 Second, 11 Hurley and 215 First in Cambridge, and expands the Company’s Boston-Cambridge portfolio to 9.7 million square feet, including operating assets, in-process development, and future development.

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ABC Marketing Outbound Sales Cambridge, MA