Let's Talk 1-866-552-3118Call Center Company in Cambridge, MA
You don't have to be an all-A student from Massachusetts Institute of Technology near Cambridge to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.
Years of Experience
- Call Center Company in Cambridge, MA
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Cambridge, MA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.
What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness- Automotive & Transportation
- Business Services & Consulting
- Construction & Engineering
- E-Commerce & Retail
- Education & E-Learning
- Energy & Utilities
- Financial Services & Banking
- Government & Public Sector
- Healthcare & Medical Services
- Hospitality & Travel
- Human Resources & Staffing
- Information Technology (IT) & Software Development
- Insurance
- Legal & Law Firms
- Logistics & Supply Chain
- Manufacturing & Industrial
- Marketing & Advertising
- Media & Entertainment
- Nonprofit & Charitable Organizations
- Real Estate & Property Management
- Security & Surveillance
- Telecommunications
- Waste Management & Environmental Services
- Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Cambridge Homes in Cambridge, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.
Why Hire a Call Center Company in Cambridge, MA for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
- 24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors- Equipment Manufacturers
- Organic Farms
- Car Dealerships
- Trucking & Logistics Companies
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Cambridge, MA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.
What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
- Online Learning Platforms
- Private Schools
- Online Stores
- Fashion Brands
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.
Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.
Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
- Water & Electric Providers
- Solar Energy Firms
- Investment Companies
- Insurance Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?
If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
- Hotels
- Travel Agencies
- Tech Startups
- IT Consulting Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
- Health Insurance Providers
- Auto Insurance Companies
- Warehousing Companies
- 3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Cambridge, MA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Cambridge, MA
The Middle East Bellydancing with Live Music
patch.comhttps://patch.com/massachusetts/cambridge/calendar/event/20250601/1bc00ae6-be2b-44d8-ba55-95bd3add9da2/the-middle-east-bellydancing-with-live-music
This post was contributed by a community member. The views expressed here are the author's own.Cambridge|Local EventThe Middle East Bellydancing with Live MusicMaryAnn Vi, NeighborSun, Jun 1, 2025 at 5:00 PM480 Massachusetts Ave, Cambridge, MA, 02139The Middle E...
This post was contributed by a community member. The views expressed here are the author's own.
Cambridge|Local Event
The Middle East Bellydancing with Live Music
- Sun, Jun 1, 2025 at 5:00 PM
- 480 Massachusetts Ave, Cambridge, MA, 02139
The Middle East Bellydancing with The Boston Taxim Band on Sunday, June 1st 5-8pm 480 Massachusetts Avenue, Cambridge.
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Massachusetts Names City of Cambridge a Climate Leader Community
City of Cambridgehttps://www.cambridgema.gov/CDD/News/2025/5/massachusettsnamescityofcambridgeaclimateleadercommunity
The City of Cambridge is proud to announce that it is one of just 19 Massachusetts communities to have achieved Climate Leader Community certification from the Massachusetts Department of Energy Resources. This certification recognizes how far the city has come in setting and meeting rigorous requirements to become carbon neutral by 2050.Certified Climate Leader Communities must meet six State requirements: be a Green Community, have a local climate committee, commit to and have a roadmap for eliminating on-site fossil fuels by 2050, ...
The City of Cambridge is proud to announce that it is one of just 19 Massachusetts communities to have achieved Climate Leader Community certification from the Massachusetts Department of Energy Resources. This certification recognizes how far the city has come in setting and meeting rigorous requirements to become carbon neutral by 2050.
Certified Climate Leader Communities must meet six State requirements: be a Green Community, have a local climate committee, commit to and have a roadmap for eliminating on-site fossil fuels by 2050, buy zero-emission municipal vehicles whenever available, and adopt the Massachusetts Specialized Stretch Energy Code.
“Meeting the requirements of this certification is transformative for a community,” said Julie Wormser, Cambridge’s Chief Climate Officer. “It involves a lot of vision, investment, and hard work by the City Council, staff, businesses, institutions, and community members. We need to make sure that the investments we make in clean energy also increase our affordability, neighborliness, beauty, and resilience as we live into a climate altered future.”
Climate Leader Communities are eligible for up to $150,000 for technical studies and up to $1 million in decarbonization accelerator grants. “Cambridge is a center of innovation,” added Wormser. “We want to make sure that anything we learn through our efforts to decarbonize will help lower the bar for other communities to do so as well.”
“Following decades of success in reducing energy use and costs, Climate Leader Communities inspire us with their dedication to build healthy, sustainable communities,” said Massachusetts Department of Energy Resources Commissioner Elizabeth Mahony. “These cities and towns will build high performance buildings, generate local, clean energy, electrify their fleets, and increase community engagement and education. Congratulations to Cambridge on your commitment to protecting your residents and our climate.”
Most recently, Cambridge announced the new Solar Assistance Program, which provides no-cost support to Cambridge businesses, non-profits, and owners of commercial and large residential buildings, making it easy to install solar on their roof or parking lot. It is the newest of several programs that the City offers that help lower energy costs and support the adoption of renewable energy. Additional City offerings include Electrify Cambridge, the Cambridge Community Electricity Program, and community solar.
For more on Cambridge’s climate and sustainability work and to sign up for updates go to www.cambridgema.gov/sustainable.
250th Anniversary of the United States Army
cambridgema.govhttps://www.cambridgema.gov/Departments/veteransservices/Calendar/2025/06/14/250thanniversaryoftheunitedstatesarmy
DescriptionThe City of Cambridge, Office of the Mayor, in proud partnership with the Cambridge Veterans Services Office, invites residents of all ages to a special community celebration honoring the 250th Anniversary of the United States Army.This family-friendly event aims to bring our community together to recognize this significant milestone in American history and honor the service and sacrifice of Army personnel, past and present and future. This celebration is a wonderful opportunity for Cambridge residents to connect, ...
Description
The City of Cambridge, Office of the Mayor, in proud partnership with the Cambridge Veterans Services Office, invites residents of all ages to a special community celebration honoring the 250th Anniversary of the United States Army.
This family-friendly event aims to bring our community together to recognize this significant milestone in American history and honor the service and sacrifice of Army personnel, past and present and future. This celebration is a wonderful opportunity for Cambridge residents to connect, enjoy a day of entertainment, and show appreciation for the Army's enduring legacy and the contributions of our local veterans.
Join your neighbors for a day filled with fun, food, and festivities! Enjoy fantastic live musical performances curated for maximum enjoyment, featuring the energetic sounds of Monkeys with Crayons and the cool rhythms of the Uncle Sam Jazz Band.
Get a taste of adventure and test your Army skills on our engaging obstacle courses, designed for fun competition. Younger attendees will be delighted with a dedicated kids' bounce house, caricature artist, face painter, balloon artist, and a petting zoo, complete with a pony.
Plus, test your accuracy and aim for a splash at our 90 gallon dunk tank!
Delicious food options will be available throughout the event, ensuring there's something tasty for everyone.
We encourage all Cambridge families and residents to come out and participate in this memorable occasion at the Cambridge Commons, located at 1500 Massachusetts Ave., on Saturday, June 14 starting at 10:30 a.m.
Let's celebrate community spirit and honor 250 years of Army history together!
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