Call Center Company in Burbank, CA
You don't have to be an all-A student from Woodbury University near Burbank to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Burbank, CA
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Burbank, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Belmont Village Senior Living Burbank in Burbank, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Burbank, CA for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Burbank, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Burbank, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Burbank, CA
Johnny Carson Park Shade Structure Public Artwork
City of Burbankhttps://www.burbankca.gov/newsroom/-/newsdetail/20124/johnny-carson-park-shade-structure-public-artwork
Burbank, CA (April 14, 2025) –The City of Burbank is thrilled to invite artists from across the country to participate in the Johnny Carson Park Shade Structure Public Artwork Project, a part of the City’s Art in Public Places (APP) program. This exciting project will transform Johnny Carson Park (Park) with a unique, artistic shade structure that will both enhance the Park's beauty and provide much-needed shade for its visitors. The Request for Qualifications (RFQu) is now open via PlanetBids and will remain available for...
Burbank, CA (April 14, 2025) –The City of Burbank is thrilled to invite artists from across the country to participate in the Johnny Carson Park Shade Structure Public Artwork Project, a part of the City’s Art in Public Places (APP) program. This exciting project will transform Johnny Carson Park (Park) with a unique, artistic shade structure that will both enhance the Park's beauty and provide much-needed shade for its visitors. The Request for Qualifications (RFQu) is now open via PlanetBids and will remain available for 8 weeks.
This project is about creating a functional and beautiful piece that integrates both creativity and engineering. Artists will work as part of a design-build team, blending their artistic vision with technical expertise to develop a shade structure that enhances the Park's experience for all who visit.
The Johnny Carson Park Shade Structure is part of the City’s Art in Public Places Program, founded in 1992. Under City ordinance, new development projects exceeding $500,000 in construction costs are required to allocate 1% of the project’s total budget toward on-site public art. These funds, which come from non-taxpayer sources, help support the creation and maintenance of art in Burbank’s public spaces.
The City extends its appreciation to all artists who previously expressed interest. After thoughtful evaluation, the scope has been revised to broaden eligibility and improve the selection process. As a result, the RFQu is now open to artists nationwide.
Due to the project’s designation as a Public Works Project, a two-step procurement process has been introduced to ensure compliance with necessary regulations and oversight. Artists must apply as part of a design-build team, ensuring the seamless integration of artistic and structural elements for the shade structure. This collaborative approach enhances the feasibility and functionality of the project.
How to Apply:
Artists and design-build teams interested in applying must register with PlanetBids. Registration is free, and the platform will serve as the exclusive source for all communications and updates related to the project. The full RFQu can be found HERE.
Timeline:
About Johnny Carson Park:
Johnny Carson Park is a 17-acre regional park located at 400 Bob Hope Drive in Burbank, California. The park features beautiful gardens, exercise equipment, walking trails, playgrounds, picnic areas, and a stage that currently lacks a shade structure. The City is seeking creative ideas for an artistic shade structure that will provide relief from the sun and enhance the beauty and functionality of this vibrant public space.
The Johnny Carson Park Shade Structure Public Art Project represents a significant investment in enhancing Burbank's parks and enriching the community through public art.
To learn more about the Art in Public Places Program visit, https://www.burbankca.gov/APP.
04:59 PM
Construction Notice for East Providencia and South Sixth Street
City of Burbankhttps://www.burbankca.gov/newsroom/-/newsdetail/20124/construction-notice-for-east-providencia-and-south-sixth-street
Please be advised of a construction project at East Providencia and South Sixth Street starting from the northwest corner of south Glenoaks Blvd and East Providencia Ave and finishing about 200 ft east of East Providencia Ave and South 6th Street intersection that will take place from April 14, 2025 to July 18, 2025 between the normal working hours of 8:30AM and 3:30PM, Monday through Friday, excluding Holidays and Weekends. Schedule is subject to change due to weather conditions.WHO:...
Please be advised of a construction project at East Providencia and South Sixth Street starting from the northwest corner of south Glenoaks Blvd and East Providencia Ave and finishing about 200 ft east of East Providencia Ave and South 6th Street intersection that will take place from April 14, 2025 to July 18, 2025 between the normal working hours of 8:30AM and 3:30PM, Monday through Friday, excluding Holidays and Weekends. Schedule is subject to change due to weather conditions.
WHO: RESMA Construction, LLC / Sewer & Pipeline Contractor, Inc. (License # 904635) WHAT: Construction Work includes the installation of underground conduits in Burbank. WHEN: The work will occur from April 14th, 2025 through July 18th, 2025. Normal working hours will be between the hours of 8:30am and 3:30pm, Monday through Friday, excluding Holidays and Weekends.
WHERE: Construction will take place on the East side of E Providencia Ave and South side of S. 6th Street, starting from the NW corner of S Glenoaks Blvd and E Providencia Ave and finishing about 200 ft east of E Providencia Ave and S 6th Street intersection.
WHAT TO EXPECT: Sections of the sidewalk along E. Providencia Ave and S. 6th Street will be closed for construction. There will be pedestrian detours provided and flaggers to assist with pedestrian traffic. On-street parking and loading zones will be closed on the East side of E. Providencia Ave and sections of S. 6th Street. "No Parking Anytime" signs will be posted with the dates and times of the parking restrictions. During certain phases of construction, there will be a half road closure on E. Providencia and S. 6th Street; Detour will be provided to assist with vehicular traffic.
If you have any questions about this project, please contact the numbers listed below:
Piping Subcontractor - Cynthia Morales, Sewer & Pipeline Contractor, Inc. (323) 295-1119 Project Engineer (GC) - Mario Dekko, Resma Construction, LLC (626) 755-5776 Project Manager (BWP) - Michael Truong, BWP Electrical Department (818) 238-3654
Burbank-Glendale-Pasadena Airport Authority Vacancies
City of Burbankhttps://www.burbankca.gov/newsroom/-/newsdetail/20124/burbank-glendale-pasadena-airport-authority-vacancies
BURBANK, CA (April 1, 2025) – The Burbank City Clerk’s Office is accepting applications for the Burbank-Glendale-Pasadena Airport Authority beginningBoards, Commissions, and Committees: Burbank-Glendale-Pasadena Airport Authority Term: 4 years (June 1, 2025 to May 31, 2029) No. of Vacancies: 2 Specific Requirements: See Code Section Below Form 700: Not Required AB 1234: Not RequiredThe deadline to submit an application to the Burbank City Clerk&rsquo...
BURBANK, CA (April 1, 2025) – The Burbank City Clerk’s Office is accepting applications for the Burbank-Glendale-Pasadena Airport Authority beginning
Boards, Commissions, and Committees: Burbank-Glendale-Pasadena Airport Authority Term: 4 years (June 1, 2025 to May 31, 2029) No. of Vacancies: 2 Specific Requirements: See Code Section Below Form 700: Not Required AB 1234: Not Required
The deadline to submit an application to the Burbank City Clerk’s Office is Wednesday, April 30, 2025, by 5:00 p.m. The appointments are tentatively scheduled to be made at the May 20, 2025, City Council Meeting. All City Board, Commission, and Committee members serve without compensation from the City. No individual shall serve on more than one Board, Commission, or Committee at the same time. All applicants must be electors of, and actually live in, the City of Burbank with the exception of the Burbank Cultural Arts Commission and the Sustainable Burbank Commission (per BMC Sections 2-1-405, 2-1-406, 2-1-407).
Burbank-Glendale-Pasadena Airport Authority Information The Burbank-Glendale-Pasadena Airport Authority (Airport Authority) is a separate government agency created under a joint powers agreement between the three cities of Burbank, Glendale, and Pasadena in 1977 for the sole purpose of owning and operating Hollywood Burbank Airport. The mission of the Airport Authority is to provide state-of-the-art regional airport facilities and related services which are efficient, safe, convenient, and user-friendly while being a good neighbor. The Airport Authority consists of nine Commissioners, three from each city. The Commissioners from each city are appointed by their respective City Councils.
For more information, please contact the City Clerk's Office at (818) 238-5851, (818) 238-5853 (fax), or e-mail at [email protected]
Facebook.com/BurbankCityClerk X.com/BurbankClerk www.burbankca.gov
Burbank City Council Adopts Amendments to Local Residential Tenant Protections Ordinance
City of Burbankhttps://www.burbankca.gov/newsroom/-/newsdetail/20124/burbank-city-council-adopts-amendments-to-local-residential-tenant-protections-ordinance
Burbank, CA (March 18, 2025) – On March 11, 2025, the Burbank City Council adopted an ordinance amending Chapter 4 (Residential Tenant Protections) of Title 5 (Police and Public Safety) of the Burbank Municipal Code. The ordinance adds an exemption from the increased relocation assistance payment obligation relating to an owner’s or owner’s relative’s move-in in accordance with California Civil Code section 1946.2(b)(2)(A) and strengthens tenant protections by adding anti-harassment measures that appl...
Burbank, CA (March 18, 2025) – On March 11, 2025, the Burbank City Council adopted an ordinance amending Chapter 4 (Residential Tenant Protections) of Title 5 (Police and Public Safety) of the Burbank Municipal Code. The ordinance adds an exemption from the increased relocation assistance payment obligation relating to an owner’s or owner’s relative’s move-in in accordance with California Civil Code section 1946.2(b)(2)(A) and strengthens tenant protections by adding anti-harassment measures that apply to all tenants in the City of Burbank.
This Ordinance amends the residential tenant protections ordinance that was adopted on July 30, 2024 in accordance with Assembly Bill 1482 and Senate Bill 567 to include an exemption relating to an owner’s or owner’s relative’s move-in in accordance with California Civil Code section 1946.2(b)(2)(A), from the obligation to pay increased relocation assistance of three months’ current rent and instead such owner shall pay relocation assistance in an amount equal to no less than one (1) month’s rent as required by California Civil Code section 1946.2(d). Furthermore, the Ordinance amendment imposes anti-harassment measures to protect tenants from harassment for any lawful exercise of their rights. Finally, the Ordinance amendment provides for tenant-initiated enforcement of the anti-retaliation and anti-harassment provisions in the approved Ordinance amendment in a civil court of law. The Ordinance amendment will be effective on April 11, 2025. For a redlined version of the ordinance outlining these modifications, download the PDF here.
To learn more about Burbank’s Ordinance and other protective measures for landlords and tenants, visit www.burbankca.gov/tenantprotections or call the City of Burbank’s Housing Division at (818) 238-5180 or email: [email protected]
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Planning Commission Vacancy
City of Burbankhttps://www.burbankca.gov/newsroom/-/newsdetail/20124/planning-commission-vacancy-1
BURBANK, CA (March 5, 2025) – The Burbank City Clerk’s Office is accepting applications for the Planning Commission beginning March 5, 2025 throughBoards, Commissions, and Committees: Planning CommissionTerm: Unexpired term until 7-31-2027No. of Vacancies: 1Specific Requirements: See Code Section BelowForm 700: requiredAB 1234: requiredThe ...
BURBANK, CA (March 5, 2025) – The Burbank City Clerk’s Office is accepting applications for the Planning Commission beginning March 5, 2025 through
Boards, Commissions, and Committees: Planning Commission
Term: Unexpired term until 7-31-2027
No. of Vacancies: 1
Specific Requirements: See Code Section Below
Form 700: required
AB 1234: required
The deadline to submit an application to the Burbank City Clerk’s Office is Friday, April 4, 2025 by 5:00 p.m. The appointments are tentatively scheduled to be made at the April 22, 2025, City Council Meeting. All City Board, Commission, and Committee members serve without compensation from the City. No individual shall serve on more than one Board, Commission, or Committee at the same time. All applicants must be electors of, and actually live in, the City of Burbank with the exception of the Burbank Cultural Arts Commission and the Sustainable Burbank Commission (per BMC Sections 2-1-405, 2-1-406, 2-1-407).
Planning Commission Information The Planning Commission is appointed by the City Council and is tasked with directing the long-term growth and development of the City through the ongoing review, approval, and/or recommendations on land use development projects, general plan land use policies, zoning regulations, and associated specific plans, rules and regulations. The Planning Commission helps facilitate future growth and development as envisioned by the City by providing expert input during their deliberation on land use planning matters at community meetings and public hearings. The Planning Commission also hears zoning-related applications and appeals of zoning decisions.
For more information, please contact the City Clerk's Office at (818) 238-5851, fax (818) 238-5853, or email at [email protected]
www.burbankca.gov Facebook.com/BurbankCityClerk Twitter.com/BurbankClerk
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Service Areas
- Call Center Company in Burbank, CA
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
