Call Center Company in Buffalo, NY
You don't have to be an all-A student from Canisius University near Buffalo to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Buffalo, NY
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Buffalo, NY has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at CarePatrol of BuffaloNiagara in Buffalo, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Buffalo, NY for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Buffalo, NY can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Buffalo, NY, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Buffalo, NY
Demolition Watch: 461 Rhode Island Street
queenseyeshttps://www.buffalorising.com/2025/06/demolition-watch-461-rhode-island-street/
Another at-risk religious house of worship bites the dust.An emergency demolition was ordered, which ended up with the razing of the former Faith Temple at 461 Rhode Island Street, just down the street from Left Bank restaurant.Once again, this demolition was preventable, according to Bernice Radle, Executive Director at Preservation Buffalo Niagara (PBN), who told me, “Immediately when we heard of the issue, we provided the ownership with a list of options – including connecting them to an experienced stabilization...
Another at-risk religious house of worship bites the dust.
An emergency demolition was ordered, which ended up with the razing of the former Faith Temple at 461 Rhode Island Street, just down the street from Left Bank restaurant.
Once again, this demolition was preventable, according to Bernice Radle, Executive Director at Preservation Buffalo Niagara (PBN), who told me, “Immediately when we heard of the issue, we provided the ownership with a list of options – including connecting them to an experienced stabilization team who provided a plan and a price. The owners made a choice to follow a different path that included an unlicensed roofer.
“How do we prevent this proactively? One important missing piece is funding. We need the City of Buffalo to step up and provide annual stabilization funds for Buffalo. Lots of cities do this! It doesn’t have to be a lot of money but a few hundred thousand per area of the City could save a building or two each year. It also doesn’t have to be a grant or ‘free’ money, it could easily be a loan interest loan provided to property owners. As a reminder, banks struggle to lend to projects and buildings of this nature. The City can and should step in to assist and PBN can be here to help implement and/or support in anyway.”
The definition of insanity is doing the same thing over and over and expecting different results. It’s incredible to think that here we are, once again, in a demolition by neglect scenario that is dumbing down another Buffalo neighborhood. This systemic problem is one that is not only pervasive on the West Side, but every part of the city. What ever changes? Apparently nothing. Because in a couple of years, people tend to forget the travesties. Just think of St. Mary’s on the Hill on Niagara Street, which was demoed a number of years ago, and is now a parking lot for D’Youville. They saved the bell, which stands as a reminder of the tremendous loss. And now here we are again, and again, and again. It’s like Groundhog Day.
“I went to the property in May through a mutual connection to the Pastor,” said real estate agent J-M Reed. “It is one of maybe 3 buildings in over 20 years that scared me. I just looked inside from the front door. The whole situation almost made me cry. This was current Pastor’s father’s church so there was a deep connection to the building. I called Preservation Buffalo Niagara to see about emergency stabilization funds, but those are only available for East Side properties. I did think collapse was imminent and I told the Pastor that I felt the only option was to get it into someone’s hands immediately who had the knowledge and money to immediately stabilize it. It would have been a very complicated project because the roof was coming down and pushing the side walls out. It’s a very sad story all around but also totally inevitable given what I saw a month ago. This needed to be fixed years ago before it got so dangerous.”
So what’s next Buffalo? A member of the preservation community just hinted that 192 Bidwell Parkway should be added to the “list of concerns.” Apparently it is in “dire straights.”
ATV Sales Banned In Portions Of New York State?
Clay Modenhttps://wyrk.com/atv-sales-banned-in-portions-of-new-york-state/
There is a movement to eliminate the sale of ATVs in the City of Buffalo.As the summer starts, it is time to get outside and enjoy all that New York State has to offer! For many, that means hitting an ATV trail on a four wheeler, dirt bike or side by side.Here in Western New York, there are some lawmakers who are fed up with illegal use of off-road vehicles within the city limits of New York State second largest city.For years, there has been an issue with people riding ATV in areas that they are not allowed to. For safe...
There is a movement to eliminate the sale of ATVs in the City of Buffalo.
As the summer starts, it is time to get outside and enjoy all that New York State has to offer! For many, that means hitting an ATV trail on a four wheeler, dirt bike or side by side.
Here in Western New York, there are some lawmakers who are fed up with illegal use of off-road vehicles within the city limits of New York State second largest city.
For years, there has been an issue with people riding ATV in areas that they are not allowed to. For safety and for noise issues, there are laws where and when you can ride ATVs in New York State.
But according to reports, lawmakers want the sale from dealers and individuals to stop!
Ryan on ATVs in Buffalo: "I support the state law that bans the sale of ATVs in areas where they're illegal to ride, so under that law, nobody would be able to sell an ATV, either from a dealer or an individual in the City of Buffalo. That should help to cut down on some of the…
— News 4 Buffalo (@news4buffalo) June 4, 2025
At this point, the state is clear as to the laws around ATVs including registration and age requirements and even the fact that you CAN'T ride an ATV at a certain angle to a road.
In a post that I did a few months back, I noted that New York State says:
When crossing a road or highway, the New York State DMV website indicates that, "you must cross at an angle of approximately 90 degrees, at a place where there are no obstructions to prevent a quick, safe crossing".
Be safe this summer and follow the trails and the laws.
Offensive firepower guides Syracuse Mets past Buffalo
Syracuse Metshttps://www.syracuse.com/sports/2025/06/offensive-firepower-guides-syracuse-mets-past-buffalo.html
Syracuse, N.Y. — Behind a high-powered offense and a gem from starting pitcher Brandon Sproat, the Syracuse Mets beat the Buffalo Bisons 18-0 on Friday at NBT Bank Stadium.Syracuse had a season-high 17 hits and went 11-for-18 with runners in scoring position. Meanwhile, Sproat pitched six scoreless innings.Both sides went scoreless in the first two frames before Syracuse scored in the bottom of the third inning.It started with back-to-back singles by Luke Ritter and Travis Swaggerty, followed by a Yonny Hernandez s...
Syracuse, N.Y. — Behind a high-powered offense and a gem from starting pitcher Brandon Sproat, the Syracuse Mets beat the Buffalo Bisons 18-0 on Friday at NBT Bank Stadium.
Syracuse had a season-high 17 hits and went 11-for-18 with runners in scoring position. Meanwhile, Sproat pitched six scoreless innings.
Both sides went scoreless in the first two frames before Syracuse scored in the bottom of the third inning.
It started with back-to-back singles by Luke Ritter and Travis Swaggerty, followed by a Yonny Hernandez sacrifice bunt that moved the runners into scoring position. The next batter, Gilberto Celestino, ripped a two-run single that gave the Mets a 2-0 lead.
There were two quick outs to start the fourth inning, before a Syracuse rally ignited. Ritter singled, Swaggerty walked, and Hernandez hit an RBI single to put the Mets in front, 3-0.
In the bottom of the fifth, Buffalo starter Spencer Turnbull quickly recorded two outs, but the Syracuse offense sparked again. With Jon Singleton at second base after a fielder’s choice and a passed ball, Donovan Walton singled.
Hayden Senger slapped an RBI single up the middle to score Singleton and stretch the lead to 4-0. Next, Ritter hit a run-scoring double to put the Mets ahead 5-0. To continue the two-out rally, Swaggerty smacked a two-run double to extend the advantage to 7-0.
The offensive surge didn’t stop in the fifth. Syracuse tacked on six more runs in the seventh inning, headlined by a Singleton home run and a Drew Gilbert grand slam. The six-run outburst gave the Mets a 13-0 lead.
In the eighth, the offense didn’t slow down on route to five more runs. With the bases loaded, Ritter walked to make it 14-0. RBI singles from Swaggerty, Hernandez, and Celestino stretched the lead to 17-0. One more run scored on a double play to give Syracuse an 18-0 lead.
The 18-run advantage was certainly enough thanks to a dominant pitching performance by the Syracuse staff.
Sproat pitched six scoreless innings, tying his longest outing of the season. The right-hander allowed five hits, two walks and struck out four batters.
Out of the bullpen, Max Kranick tossed one and two-thirds innings without allowing a walk and striking out three batters. Anthony Gose finished the job with four outs.
Syracuse (29-32) continues its series with Buffalo (24-35) on Saturday night. The first pitch is scheduled for 6:35 p.m.
Buffalo to revamp Seneca Street: A $23M transformation project kicks off next month
WGRZhttps://www.wgrz.com/article/news/local/buffalo-seneca-street-reconstruction-project/71-2002fb36-4556-4340-b30e-951652bf8201
BUFFALO, N.Y. — A big transformation is on the way for Seneca Street in Buffalo.Starting next month, the city will kick off the first phase of a $23 million reconstruction project. The initial phase will focus on the area between Wildwood Place and Mineral Springs Road.Upgrades will be made to roadways, sidewalks, curbs, and streetlights. City leaders said Frid...
BUFFALO, N.Y. — A big transformation is on the way for Seneca Street in Buffalo.
Starting next month, the city will kick off the first phase of a $23 million reconstruction project. The initial phase will focus on the area between Wildwood Place and Mineral Springs Road.
Upgrades will be made to roadways, sidewalks, curbs, and streetlights. City leaders said Friday the goal is to breathe new life into this busy corridor, and to make things more smooth for drivers and pedestrians.
The announcement took place in front of The Caz, located at 2221 Seneca St., near where the project will start.
"This particular project is a very important one for our dreams of this renaissance here," Jake Snyder, owner of The Caz, said Friday. "It's going to make the community more walkable. It's going to make it safer to walk. It's going to beautify the street, and it's I think really going to help the momentum, to carry forward, there's work to be done here, for sure. I'm going to keep at it."
Phase 1 is expected to be done next year. Phase 2 will continue the improvements from Mineral Springs to Fillmore Avenue in the Lovejoy District.
"This project is about investing in the families, small businesses, and community organizations that make South Buffalo such a strong and proud neighborhood," Acting Mayor Chris Scanlon said in a statement. "I'm honored to stand with our community partners as we move forward with this transformative project.
"I want to thank Congressman Tim Kennedy for continuing to deliver vital infrastructure funding through the State's Touring Route program year after year. Together, we're building a stronger, cleaner, and more connected Buffalo street by street."
Buffalo Public Schools named in lawsuit filed by parent who claims gym teacher broke her son's leg
WKBW News Staffhttps://www.wkbw.com/news/local-news/buffalo-public-schools-named-in-lawsuit-filed-by-parent-who-claims-gym-teacher-broke-her-sons-leg
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Posted 9:30 AM, Jun 06, 2025
BUFFALO, N.Y. (WKBW) — The Buffalo Public School District is named in a lawsuit filed by a mother who claims that a gym teacher broke her son's leg.
According to the lawsuit, the incident occurred in October 2024 at the Bilingual Center (PS #33) on Elk Street. It states that during gym class, a teacher was demonstrating a "leg kick" on her son, which ended up breaking his leg. The teacher, school and district are accused of negligence, lack of care and recklessness.
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In addition, the lawsuit states that school officials have known about the alleged incident for months because the mother filed a notice of claim in November.
7 News has reached out to the attorney representing the family, and we are waiting to hear back.
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