Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Brockton, MA

You don't have to be an all-A student from Massasoit Community College near Brockton to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Brockton, MA

The ABC Marketing Services Difference

For over 20 years, our call center company in Brockton, MA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Brockton, MA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Connemara Senior Living in Brockton, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Brockton, MA

Why Hire a Call Center Company in Brockton, MA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Brockton, MA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Brockton, MA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Brockton, MA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Brockton, MA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Brockton, MA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Brockton, MA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Brockton, MA

'Honor of my lifetime': Brockton Mayor Robert Sullivan won't seek re-election. What he said

BROCKTON — Robert F. Sullivan, the 50th mayor of Brockton, announced Friday he would not seek a fourth term.The Brockton native and 1988 graduate of Brockton High broke the news to about 75 supporters, politicians and city hall employees in a press conference outside his office."I ...

BROCKTON — Robert F. Sullivan, the 50th mayor of Brockton, announced Friday he would not seek a fourth term.

The Brockton native and 1988 graduate of Brockton High broke the news to about 75 supporters, politicians and city hall employees in a press conference outside his office.

"I have said since embarking on this journey of a lifetime that the title of 'mayor' has been the honor of my lifetime, but the title of 'dad' is my most prized label," Sullivan said.

Sullivan said he would finish his term.

His decision makes the 2025 mayoral election to be wide open and incumbent-free. A series of deadlines for potential successors begins April 28 when the Election Commission makes nomination papers available. He said any endorsement he might make would come after candidates have come forward.

Became mayor right before COVID pandemic

Sullivan won his first two-year term in 2019 after 14 years as a city councilor. Shortly after he was sworn into office in January 2020, dealing with the COVID pandemic became job No. 1.

In Friday's address, he highlighted the $2 million of federal pandemic relief funds he disbursed to local nonprofits and other steps he took.

"We emerged from the pandemic stronger than before, and closer together than before," he said.

'Successes and challenges' during five years as mayor

He cataloged some of the "successes and challenges" of his tenure, including a school spending crisis.

"There were difficult nights. There were sleepless nights. There was conflict. And there were times when it truly seemed like we would not get out of that and the state would take us over. However, through collaboration and teamwork and working together, we succeeded," Sullivan said.

In a nod to the sometimes testy relationship between the city and the schools as Brockton tries to get its fiscal house back in order, Sullivan said a "new era of collaboration" is underway.

Sullivan said his administration is leaving "a record of accomplishments and progress that will impact our city of the next generation and beyond." He cited several big-ticket projects started or finished under his watch, including the new public safety building, set to open this summer. Others include renovations of the Mary Cruise Kennedy Senior Center, the War Memorial, Cosgrove Pool and City Hall, using millions of dollars in federal and state pandemic relief money.

Sullivan noted that he and his wife, Maria, had no children when he first ran for city council and now their oldest child will be starting college in the fall.

"Being a dad to Tommy, Grace and Will, and being a husband to Maria are my most important and cherished titles," he said.

Send your news tips to reporter Chris Helms by email at CHelms@enterprisenews.com or connect on X at @HelmsNews.

When is the last day of school for students in Brockton?

BROCKTON — The 2024-25 school year will be coming to a close in a few months and kids and parents will be counting down the days to summer vacation.The last day of school for Brockton Public Schools was originally planned for June 18, but the date has changed due to school closures due to inclement weather, ...

BROCKTON — The 2024-25 school year will be coming to a close in a few months and kids and parents will be counting down the days to summer vacation.

The last day of school for Brockton Public Schools was originally planned for June 18, but the date has changed due to school closures due to inclement weather, BPS announced on its website.

But students shouldn't fret about the date change. They still have a few days off to look forward to before summer vacation arrives.

When is the last day of school?

The Brockton School Committee voted to set Friday, June 20, as the last day of school for the 24-25 school year. June 20 will be an early release day for all students.

Wednesday, June 18, will now be a regular school day for all schools in the district. All schools will be closed on Thursday, June 19, for the Juneteenth holiday.

Remaining days off in 2024-2025 school calendar

April 21-25: School recess

May 26: Memorial Day

June 19: Juneteenth

2025-2026 school calendar

The School Committee also voted to set the key dates for the 2025-26 school year. School will begin for students in grades 1-12 on Wednesday, Sept. 3. First day for pre-K and kindergarten will be Wednesday, Sept. 10.

The last day of school for the 25-26 year is tentatively set for June 18, 2026. All schools will be closed on Sept. 16 for preliminary election day.

Staff writer Kathy Bossa can be reached by email at kbossa@enterprisenews.com. Support local journalism by purchasing a digital or print subscription to The Enterprise today.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Service Areas

ABC Marketing Outbound Sales Brockton, MA