Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Bridgeport, CT

You don't have to be an all-A student from University of Bridgeport near Bridgeport to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Bridgeport, CT

The ABC Marketing Services Difference

For over 20 years, our call center company in Bridgeport, CT has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Bridgeport, CT

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Watermark at 3030 Park in Bridgeport, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Bridgeport, CT

Why Hire a Call Center Company in Bridgeport, CT for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Bridgeport, CT can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Bridgeport, CT

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Bridgeport, CT

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Bridgeport, CT

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Bridgeport, CT

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Bridgeport, CT, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Bridgeport, CT

High-Speed Internet Expansion Underway In Bridgeport

The move is part of a broader effort to enhance digital infrastructure in Fairfield County.Alfred Branch, Patch StaffBRIDGEPORT, CT — Comcast is expanding its network to bring high-speed internet services to nearly 62,000 homes and businesses in Bridgeport, part of a broader effort to enhance digital infrastructure in Fairfield County.The project mark...

The move is part of a broader effort to enhance digital infrastructure in Fairfield County.

Alfred Branch, Patch Staff

BRIDGEPORT, CT — Comcast is expanding its network to bring high-speed internet services to nearly 62,000 homes and businesses in Bridgeport, part of a broader effort to enhance digital infrastructure in Fairfield County.

The project marks the first time Comcast’s Xfinity and Comcast Business services will be available in Bridgeport, offering residential and commercial customers access to internet, mobile, entertainment, and security services. Construction is underway and expected to be completed in 2027, the company said.

Residents can check the availability of services and construction updates by visiting Xfinity.com/mytown and entering their address.

The Bridgeport expansion is part of Comcast’s continued investment in the region. The company has recently extended services to nearby communities, including:

“Comcast is proud to further invest in Connecticut with our fiber expansion in Bridgeport,” said Carolyne Hannan, Senior Vice President of Comcast’s New England Region. “By continuing to expand our gigabit-speed network in Fairfield County, Comcast is providing residents and businesses a new option for fast, reliable internet and mobile services.”

Find out what's happening in Bridgeportfor free with the latest updates from Patch.

The company said the Bridgeport network will offer gigabit-speed internet with 99.9 percent reliability and built-in cybersecurity features. Comcast’s national network currently serves more than 64 million homes and businesses, including critical institutions such as hospitals, schools, and emergency services.

Residential customers will be able to access Comcast’s Xfinity-branded offerings, which include internet, television, mobile, phone, and home security services. Comcast Business will provide commercial customers with connectivity, networking, cybersecurity, wireless, and managed service solutions.

In addition to infrastructure investment, Comcast highlighted its community outreach efforts, including the Internet Essentials program, which provides low-cost broadband service and computers to eligible households. Over the past three years, the company said it has contributed more than $12 million in cash and in-kind support to nonprofits across Connecticut, aimed at expanding digital access and literacy.

Bridgeport Hospital Launches 1st In Region Blood Program

The program equips EMS providers with training and supplies.Alfred Branch, Patch StaffBRIDGEPORT, CT — Bridgeport Hospital has introduced a new prehospital blood transfusion program that enables paramedics in select regional Emergency Medical Services (EMS) agencies to administer blood transfusions directly in ambulances. Hospital officials say the initiativ...

The program equips EMS providers with training and supplies.

Alfred Branch, Patch Staff

BRIDGEPORT, CT — Bridgeport Hospital has introduced a new prehospital blood transfusion program that enables paramedics in select regional Emergency Medical Services (EMS) agencies to administer blood transfusions directly in ambulances. Hospital officials say the initiative is the first of its kind in the region.

The program equips EMS providers with training and supplies to deliver transfusions to patients experiencing severe blood loss before they reach the hospital.

“When assessing and treating bleeding patients, every second matters,” said Dr. Doug Latham, EMS medical director at Bridgeport Hospital. “The ability to transfuse blood prior to arriving at the hospital improves patient outcomes by addressing hemorrhagic shock during the most critical time.”

Paramedics authorized to participate must complete a hospital-led training program and undergo annual recertification. The hospital’s blood bank will provide participating EMS teams, as available, with one unit of group O-positive low-titer whole blood or red blood cells. The blood will be stored in a temperature-monitored unit onboard the ambulance.

“This program allows us to extend care beyond the hospital and reflects the strong partnerships between the hospital and local EMS agencies,” said Bridgeport Hospital President Anne Diamond.

Find out what's happening in Bridgeportfor free with the latest updates from Patch.

The initiative is being implemented in collaboration with EMS agencies including Bridgeport AMR, Trumbull EMS and Stratford EMS. Officials say the program aims to improve outcomes for trauma and critically ill patients by delivering advanced care in the field.

Get more local news delivered straight to your inbox. Sign up for free Patch newsletters and alerts.

Shelton zoning officials issue cease-and-desist order for Bridgeport Avenue development

SHELTON — Zoning officials have issued a temporary cease-and-desist notice for any further work on property at the corner of Bridgeport Avenue and Long Hill Cross Road.Crown Point Associates — owned by...

SHELTON — Zoning officials have issued a temporary cease-and-desist notice for any further work on property at the corner of Bridgeport Avenue and Long Hill Cross Road.

Crown Point Associates — owned by the Botti family — has plans before the Planning and Zoning Commission to turn the long-undeveloped area once owned by the Wells family into a hotel, restaurants and retail.

P&Z has yet to rule on the plans, but that did not stop the developer from clear-cutting much of the nearly 18-acre site, even stump grinding and grading, without any approvals, according to city Zoning Enforcement Officer Ron Baia.

Commission Chair Virginia Harger confirmed the cease-and-desist order is in place, adding any decision on the plans will also be delayed in the wake of the developer’s actions.

The commission discussed the situation at its meeting May 14, saying the developer must create a soil- and erosion-control plan to help stabilize the ground in wetlands.

“There is no excuse for this. ... We can’t reward bad behavior,” Commissioner Jimmy Tickey said.

Jim Botti said there was a “misunderstanding” and “apologized and accepted responsibility.” But he says he has a permit allowing the work that has been done since it dealt specifically with the sewer connection work, all of which required tree removal, stump grinding and soil grading.

“I met with (Water Pollution Control Authority officials) on-site, and was told I was good to move forward with the work,” Botti said.

Baia said Crown Point Associates did receive permit approval from the Inland Wetlands Commission. Still, the actions on-site were not permitted until the Planning and Zoning Commission gave its blessing.

“They had permission to work on the sewer line ... not for the rest of what was happening on-site,” Baia said. “No more work is allowed until the Planning and Zoning Commission acts.”

Botti said the wetlands permit he received had no stipulations except to return to the commission if the Planning and Zoning commissioners’ approval calls for any changes to the plans.

Baia said removal of a tree along the brook, which flows through the property and downstream into Wells Hollow Farm, led to brownish, black water running into the Wells land. The brook provides water to farm animals at nearby Wells Hollow Farm.

Botti said his wetlands expert stated that the work done was not responsible for that water issue.

Work on a 50- to 60-foot right-of-way owned by the state of Connecticut was also in dispute.

Botti said he has sent $221,000, the agreed-upon sale price, to the state and believed the deal was done.

State Department of Transportation officials confirmed an agreement to sell the land to Botti is in place, but the final sale will not be completed for weeks, if not months. Josh Morgan, representing the CT DOT, said he has seen video of work being performed on what is still state property, but any actions taken will be by city officials.

The plans show that Woodspring Suites, a 123-room hotel, will anchor the site, which will also include Texas Roadhouse and Dairy Queen, which will have a drive-thru. The project calls for 640 parking spaces with three access points off Bridgeport Avenue.

Woodspring Suites has dozens of hotels in 40 states and the District of Columbia. There is one other in Connecticut, in Newington.

Botti’s Crown Point Associates owns the neighboring Crown Point Center, which has six buildings and 60,000 square feet of space off Bridgeport Avenue. Tenants include Wendy’s, Dunkin', Common Grounds, The UPS Store, a Subway sandwich shop, a T-Mobile store, a nail salon and a pizza restaurant.

Botti was also the developer behind many other Bridgeport Avenue projects, such as the King Point shopping plaza, a restaurant and bank complex at 828 Bridgeport Ave., and founder of nearby Fountain Square, which is now under new ownership.

Bridgeport School Principal Receives Prestigious Honor

BRIDGEPORT, CT — John J. Ramos II, principal of Interdistrict Discovery Magnet School in Bridgeport, has been named the 2024–2025 Outstanding First-Year Principal by the Connecticut Association of Schools, Bridgeport Public Schools announced.The award recognizes first-year principals who demonstrate strong leadership and a meaningful impact on their school communities. Ramos, in his first year at Discovery Magnet, has been credited with enhancing the school’s culture of inclusivity, academic achievement and family in...

BRIDGEPORT, CT — John J. Ramos II, principal of Interdistrict Discovery Magnet School in Bridgeport, has been named the 2024–2025 Outstanding First-Year Principal by the Connecticut Association of Schools, Bridgeport Public Schools announced.

The award recognizes first-year principals who demonstrate strong leadership and a meaningful impact on their school communities. Ramos, in his first year at Discovery Magnet, has been credited with enhancing the school’s culture of inclusivity, academic achievement and family involvement.

During the year, Ramos implemented several new initiatives, including the creation of Collaborative Governance Committees, “College Takeover Days,” and expanded partnerships with community organizations. These efforts aimed to elevate student voice and encourage collaborative decision-making.

School officials said Ramos’s leadership was especially notable during challenging periods, including a community tragedy and broader concerns about school safety. His calm and compassionate approach helped foster trust among students, staff and families.

“John has embraced the Discovery Magnet community with heart and purpose,” said Interim Superintendent Dr. Royce Avery. “This recognition reflects his impact and the values we uphold in Bridgeport.”

Find out what's happening in Bridgeportfor free with the latest updates from Patch.

In response to the award, Ramos said he was honored by the recognition and praised the efforts of the school’s staff.

“This year has presented its share of challenges, yet our school community has come together with unwavering support for our students, families, and one another,” Ramos said in a statement.

Before joining Discovery Magnet, Ramos served as assistant principal in Stratford and school counseling coordinator at Harding High School. He is currently pursuing a doctorate in educational leadership and is active in statewide educational and community groups.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Service Areas

ABC Marketing Outbound Sales Bridgeport, CT