Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Boston, MA

You don't have to be an all-A student from Boston College near Boston to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Boston, MA

The ABC Marketing Services Difference

For over 20 years, our call center company in Boston, MA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Boston, MA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Susan S Bailis Assisted Living in Boston, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Boston, MA

Why Hire a Call Center Company in Boston, MA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Boston, MA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Boston, MA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Boston, MA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Boston, MA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Boston, MA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Boston, MA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Boston, MA

Boston weather: Warm temperatures, some rain incoming

Boston is expected to see an increasing stretch of warm weather and a few rainy days in the upcoming week, according to National Weather Service forecasts.“No extreme heat, no extreme cold, no real severe weather potential or anything,” said National Weather Service meteorologist Bryce Williams. “So should be a pretty benign week of weather.”Coming out of the first extreme heat spike of the season late in the last week and then a cooler weekend, Boston is forecasted to kick off the week with a cooler hig...

Boston is expected to see an increasing stretch of warm weather and a few rainy days in the upcoming week, according to National Weather Service forecasts.

“No extreme heat, no extreme cold, no real severe weather potential or anything,” said National Weather Service meteorologist Bryce Williams. “So should be a pretty benign week of weather.”

Coming out of the first extreme heat spike of the season late in the last week and then a cooler weekend, Boston is forecasted to kick off the week with a cooler high in the upper 60s and a low in the 50s, NWS states.

Skies are expected to be mostly cloudy Monday. There may be a slight chance of showers in the morning before noon, then again in the later afternoon and heading into the nighttime, NWS forecasts.

“Looking at precipitation, we’re looking at being mostly dry on Monday,” said Williams. “Tuesday is going to be the wet day of the week. So we’re going to have showers, and potential for rumble of thunder or two, but mostly showers possible throughout all of Tuesday.”

Tuesday is expected to start off with patchy fog in the morning, forecasts show. The new rainfall is expected to be between a tenth and quarter of an inch, with “higher amounts possible in thunderstorms,” NWS states.

The weather is expected to warm slightly on Tuesday, NWS forecasts, with a high in the low 70s.

“Then we’ll dry out Wednesday and Thursday, and that’s actually going to be our warmest days of the week as well,” said Williams. “So it’ll be dry and getting up into the 80s, well into the 80s for Wednesday and Thursday.”

Skies are likely to remain sunny and clear both days through the midweek, NWS forecasts show, with lows down to 60s in the nighttime.

On Friday, temperatures are expected to dip slightly to the high 70s, NWS states, and skies are forecasted to be partly sunny.

Heading into the weekend and Boston Pride parade on Saturday, the weather is preliminarily forecasted to be slightly cooler, with highs in the lower 70s, NWS shows. Skies may take a cloudier turn.

“Unfortunately, it still looks like we’re going to see our next chance of showers coming in around the next weekend,” said Williams. “It’s still a little bit far out to say for sure, but that’s what we’re tracking right now, is maybe some rain chances on Saturday.”

Red Sox coach, Angels player engage in verbal altercation prior to finale

This week has gotten off to a tough start for the Red Sox, and prior to Wednesday’s series finale against the Los Angeles Angels tensions boiled over on the field.A little over an hour before first pitch during pregame warmups, Red Sox first base coach Jose Flores got into a verbal altercation with Angels pitcher Tyler Anderson and several other players and coaches.The incident was caught on camera by NESN and other bystanders. NESN deleted its video from Twitter shortly after it went up, though it was saved by others, in...

This week has gotten off to a tough start for the Red Sox, and prior to Wednesday’s series finale against the Los Angeles Angels tensions boiled over on the field.

A little over an hour before first pitch during pregame warmups, Red Sox first base coach Jose Flores got into a verbal altercation with Angels pitcher Tyler Anderson and several other players and coaches.

The incident was caught on camera by NESN and other bystanders. NESN deleted its video from Twitter shortly after it went up, though it was saved by others, including the Section 10 Podcast.

Though it wasn’t clear what initially sparked the dust-up, the NESN footage showed Flores and Anderson arguing along the third base line and exchanging expletives before Anderson turns and begins to walk away. Several other players and coaches begin to approach at that point, with Flores continuing to argue with Angels coaches before being separated by Red Sox third base coach Kyle Hudson.

NESN’s footage also showed Red Sox manager Alex Cora speaking to Anderson on the field, with the two appearing to have a much more genial conversation.

Following the game, Cora downplayed the situation.

“Just baseball talk, disagreements that happen throughout series,” Cora said. “But everything’s good.”

NESN also provided a statement regarding the decision to delete its video of the incident.

“We’re committed to covering our teams in a way that shows the full picture. Since the social post lacked audio, we made the decision to remove it from our feed and prioritize discussion of it during our pregame show and in-game broadcast,” a NESN spokesperson said. “Our team not only talked about what happened but who was involved and why it may have happened, providing the clarity and context that we felt was important.”

Red Sox come from behind four times, win on Ceddanne Rafaela’s walk-off

When the ball left Ceddanne Rafaela’s bat, everyone in the Red Sox dugout crowded the rail shouting “Pesky! Pesky!” as if to will the ball into fair territory as it flew down the right field line.“Usually it’s way foul and we’re just searching for something,” outfielder Jarren Duran said later. “But that time it worked.”Rafaela’s opposite field liner just barely stayed fair, curling around Pesky’s Pole for one of the shortest and most unlikely walk-off home runs ...

When the ball left Ceddanne Rafaela’s bat, everyone in the Red Sox dugout crowded the rail shouting “Pesky! Pesky!” as if to will the ball into fair territory as it flew down the right field line.

“Usually it’s way foul and we’re just searching for something,” outfielder Jarren Duran said later. “But that time it worked.”

Rafaela’s opposite field liner just barely stayed fair, curling around Pesky’s Pole for one of the shortest and most unlikely walk-off home runs in recent memory.

It was a fitting end to one of the most unlikely Red Sox wins of the season.

The Red Sox came from behind on four occasions to pull out a gritty 11-9 win over the Los Angeles Angels. The club overcame a disastrous outing by Lucas Giolito, who became the latest Red Sox starter to crash out early with seven runs allowed over 1.2 innings, and finally put the Angels away for good on Rafaela’s two-run homer in the bottom of the ninth.

After losing so many close games, it was a refreshing breakthrough for a club that needs things to start going its way.

“To say we needed this one is an understatement,” Red Sox manager Alex Cora said.

Rafaela’s home run traveled only 308 feet, which according to the club is the shortest home run hit by a Red Sox player in the Statcast era. It also gave Rafaela three straight games with a home run, punctuating what has been among the most impactful stretches at the plate of his career so far.

“I’ve been feeling good, not only the past few games but since the year started,” said Rafaela, who is now batting .252 with six home runs on the year. “I’ve been feeling good, my confidence is up and I’m going to try to keep helping the team win every day.”

Boston’s bats picked up Giolito, who didn’t have it from the start.

The Red Sox right-hander allowed back-to-back doubles to start the game, the latter coming courtesy of Nolan Schanuel to put the Angels up 1-0 right away. Giolito then surrendered a single to Mike Trout before Taylor Ward took him deep for a three-run home run, his 17th of the season.

Then, after the Red Sox rallied for five runs in the bottom of the first to take the lead, Giolito gave up three more extra-base hits, including a game-tying triple by Zach Neto and a go-ahead double by Schanuel. Ward tacked on a sacrifice fly, and once Giolito walked Jorge Soler, Cora decided he’d seen enough and pulled the beleaguered veteran.

Giolito’s final line: seven runs on eight hits and a walk over just 1.2 innings. He drew only one whiff on 43 pitches, and six of the eight hits against him went for extra bases.

“It was terrible,” Giolito said of his performance. “I’m super proud of the team, everyone came to play today big time, bullpen was incredible, a lot’s being asked of them and I put them in a terrible position.”

“There’s no excuse,” Giolito added. “I’ve got to figure it the (expletive) out.”

Giolito’s debacle was only the latest example of a troubling team-wide trend.

Earlier this week Cora pointed to the pitching staff’s tendency to allow a lot of first inning runs as a major concern, and the numbers back it up. Boston has now allowed 47 runs in the first inning, which is more than any other inning and ranks second-worst in MLB behind only the moribund Colorado Rockies, who have given up 66.

That many first-inning runs means the Red Sox have spent a lot of time trying to climb out of early holes. Normally that’s a dangerous way to live, though Wednesday the club was able to mount a response right away.

After falling behind 4-0, the Red Sox had their first six batters reach safely against Angels starter Jose Soriano in the bottom of the first. Wilyer Abreu broke the ice with a run-scoring single, and after Carlos Narvaez singled to load the bases, Marcelo Mayer drew a walk to record his first career RBI.

Abraham Toro kept the line moving with an RBI single, and David Hamilton delivered the big hit with his go-ahead two-run double to make it 5-4.

Even after falling behind 7-5 in the second, the bats kept putting pressure on the Angels.

Boston loaded the bases with no outs again in the bottom of the fourth after Duran worked an 11-pitch walk against Soriano, blowing up the right-hander’s pitch count and bringing Rafael Devers to the plate. The slugger struck out but the Red Sox capitalized on the chance anyway when Abreu hit a sacrifice fly to deep center field and Carlos Narvaez tied the game with an RBI single.

That also chased Soriano, who allowed seven runs over 3.2 innings. Hunter Strickland came on and got out of the jam without further incident by drawing a flyout from Mayer.

From that point on the sides continuously traded blows.

Los Angeles immediately retook the lead in the fifth after former Red Sox prospect Matthew Lugo reached on a leadoff single, advanced on an error by pitcher Brennan Bernardino and scored on an RBI single off the Green Monster by Logan O’Hoppe, making it 8-7 Angels.

Then, after the Red Sox tied it up once more in the seventh on an Abraham Toro sacrifice fly, the Angels responded again with an RBI single by Kevin Newman in the top of the eighth.

Finally, trailing 9-8 in the bottom of the eighth, the Red Sox tied it again when Trevor Story reached on a fielding error at third and came around to score on a single up the middle by Devers.

At that point the Red Sox badly needed a shutdown inning, and after failing the first three chances, it turned out the fourth time was the charm.

Cooper Criswell, who has hasn’t pitched in the majors since April 6 despite bouncing up and down from Triple-A four separate times since then, kept the Angels off the board and set the table for the Red Sox to finally finish the job in the bottom of the ninth. Toro did his part with a single, and then Rafaela went yard to send the fans home happy.

It won’t get any easier for the Red Sox (30-34). Up next this weekend is the first-place New York Yankees, who mark the beginning of a 15-game stretch for Boston against teams that currently have winning records.

“We go to New York, take that series and see where we’re at and then we come home and hopefully play better here,” Cora said. “But it starts in New York, so we’ve just got to go over there and win the series.”

Judge turns back challenge to MBTA housing law

A Massachusetts judge on Friday tossed a lawsuit brought by nine municipalities challenging the MBTA Communities Act, ruling that the controversial zoning-reform law is not an unfunded mandate.Plymouth Superior Court Justice Mark Gildea granted the Healey administration's motion to dismiss the latest challenges to the 2021 law, which supporters see as a key tool to spur development of much-needed housing in more than 170 eastern Massachusetts cities and towns.Marshfield, Middleton, Hanson, Holden, Hamilton, Duxbury, Wenham, Wes...

A Massachusetts judge on Friday tossed a lawsuit brought by nine municipalities challenging the MBTA Communities Act, ruling that the controversial zoning-reform law is not an unfunded mandate.

Plymouth Superior Court Justice Mark Gildea granted the Healey administration's motion to dismiss the latest challenges to the 2021 law, which supporters see as a key tool to spur development of much-needed housing in more than 170 eastern Massachusetts cities and towns.

Marshfield, Middleton, Hanson, Holden, Hamilton, Duxbury, Wenham, Weston and Wrentham had each filed legal complaints against the law in recent months, contending that it should not be enforceable after the Division of Local Mandates in Auditor Diana DiZoglio's office deemed the measure an unfunded mandate.

Plaintiffs said allowing multifamily housing by right in at least one reasonably sized zone as the law requires could force them to absorb significant new infrastructure costs with no state assistance.

But Gildea concluded the possible costs are "indirect," which means the law is not an unfunded mandate, and that grant programs are available to help shoulder some of the burden.

Massachusetts' Supreme Judicial Court ruled that the state's attorney general has the power to enforce the MBTA Communities Law, which requires communities near MBTA services to zone for more multifamily housing, but it also ruled that existing guidelines aren't enforceable. Follow NBC10 Boston: https://instagram.com/nbc10boston https://tiktok.com/@nbc10boston https://facebook.com/NBC10Boston https://twitter.com/NBC10Boston https://bsky.app/profile/nbcboston.com

"Even if [the law] was an unfunded mandate, the Municipalities have failed to allege sufficient facts concerning any anticipated amounts associated with future infrastructure costs beyond a speculative level," Gildea wrote in a 40-page decision.

Some of the plaintiffs laid out their own issues with the law as well, such as Middleton arguing that it should not be classified as an MBTA community and therefore should not be subject to the mandatory zoning reforms.

Jason Talerman, an attorney for some of the towns, said in an email that plaintiffs are "disappointed with the result and find the decision to be contrary to applicable law."

Most of the 177 communities subject to the law have approved new zoning reforms, putting them in compliance, according to the Healey administration.

In January, the Supreme Judicial Court upheld the MBTA Communities Act as a constitutional law the attorney general can enforce with legal action. The high court required the Healey administration to redo the regulation-setting process.

Here’s what Boston meteorologists are saying about the scattered thunderstorms into the weekend

Chris Lambert, 7News: ‘Flooding downpours/strong wind potential with a few of the storms that fire this afternoon’Summer swelter to soaking storms. Flooding downpours/strong wind potential with a few of the storms that fire this afternoon. pic.twitter.com/Ig0C6WNoYW— Chris Lambert (@clamberton7) ...

Chris Lambert, 7News: ‘Flooding downpours/strong wind potential with a few of the storms that fire this afternoon’

Summer swelter to soaking storms. Flooding downpours/strong wind potential with a few of the storms that fire this afternoon. pic.twitter.com/Ig0C6WNoYW

— Chris Lambert (@clamberton7) June 6, 2025

Scattered showers, 70s tomorrow. pic.twitter.com/rrEreD86NC

— Chris Lambert (@clamberton7) June 6, 2025

Less humid Sunday, 65-70 coast, mid 70s inland. pic.twitter.com/lxgCxfxdAf

— Chris Lambert (@clamberton7) June 6, 2025

Shiri Spear, Boston 25: ‘Plan on localized flooding, damaging gusts & 1″ hail’

Severe t-storms expected today (especially in the yellow-shaded area). Plan on localized flooding, damaging gusts & 1″ hail on those towns in particular. @boston25 #mawx #nhwx #newengland pic.twitter.com/Vca6g592Wm

— Shiri Spear (@ShiriSpear) June 6, 2025

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