Call Center Company in Birmingham, AL
You don't have to be an all-A student from University of Alabama at Birmingham near Birmingham to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Birmingham, AL
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Birmingham, AL has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Lakeview Estates Memory Care Community in Birmingham, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Birmingham, AL for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Birmingham, AL can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Birmingham, AL, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Birmingham, AL
New music festival in Alabama changes location, taking event ‘to the next level’
Mary Colurso | [email protected]https://www.al.com/life/2025/05/new-music-festival-in-alabama-changes-location-taking-event-to-the-next-level.html
Magic City Flow Fest has changed its location from Legion Field to Sloss Furnaces, organizers announced this week.The new hip-hop festival, planned for Oct. 18 in Birmingham, has a high-profile lineup that includes Mobile native ...
Magic City Flow Fest has changed its location from Legion Field to Sloss Furnaces, organizers announced this week.
The new hip-hop festival, planned for Oct. 18 in Birmingham, has a high-profile lineup that includes Mobile native Flo Milli, Rick Ross, Waka Flocka Flame, Ying Yang Twins and more.
“The location change brings BIG opportunity: TWO stages, more space for vendors, and, most importantly, a chance to showcase the incredible local talent Birmingham has to offer,” the festival team announced on social media.
“We’re incredibly grateful to the City of Birmingham and the Parks & Rec Department for their time, support, and collaboration throughout the planning process,” the announcement said. “Their partnership has been invaluable, and we’re excited to continue working together on Magic City Flow and across future events. We’re confident this move will take Magic City Flow to the next level.”
Magic City Flow originally was scheduled for a venerable stadium known as “the Old Grey Lady” at 400 Graymont Ave. West. Legion Field is an iconic landmark in Birmingham that will celebrate its 100th year in 2027.
It’s also the traditional location for the Magic City Classic, the annual HBCU game featuring Alabama A&M University and Alabama State University. This year’s Amazon Magic City Classic is set for Oct. 25 at Legion Field, according to the event website.
In an April news release, organizers from Iron Hills Productions called Magic City Flow Fest a “kickoff party for Magic City Classic Week, in partnership with the City of Birmingham.”
The move to Sloss Furnaces, about 5 miles east of Legion Field at 20 32nd St. North, shifts the event to another Birmingham landmark — a former ironworks that covers 15 acres and already has permanent stage in a shed on site.
The City of Birmingham owns both Legion Field and Sloss Furnaces.
Iron Hills Productions will use Sloss Furnaces for two other festivals in October, Furnace Fest and the Iron Hills Country Music Festival.
Furnace Fest, a three-day event that focuses on heavy rock, thrash, punk and metal, is scheduled Friday through Sunday, Oct. 3-5. Iron Hills, a two-day festival featuring country artists, is set for Saturday and Sunday, Oct. 11-12.
With the location change for Magic City Flow on Oct. 18, the team at Iron Hills Productions will present three music festivals on three consecutive weekends at Sloss Furnaces.
“Iron Hills Productions is committed to making Birmingham a destination for live music in the South,” Allena Beall, COO of Iron Hills Productions, said via the April news release. “We’re excited to partner with the City of Birmingham on Magic City Flow to kick off Magic City Classic Week. With three back-to-back festivals this October — Furnace Fest, Iron Hills and Magic City Flow — we’re not just throwing festivals. It’s about building culture, growing community and helping put Birmingham on the map as a destination for live music.”
Tickets for Magic City Flow Fest are on sale via the festival website. Prices are $109.95 for Early Bird General Admission, $139.95 for Early Bird GA+, $249.95 for Early Bird VIP, $999.95 for a Boss Pass (called the “ultimate VIP experience”).
A Student Bundle costs $109.95, and includes general admission tickets to Magic City Flow Fest and the Magic City Classic. A student ID is required for entry, organizers said.
Stallions-Roughnecks free livestream: Where to watch UFL game today, TV, channel
Thomas Lagronehttps://www.al.com/tv/2025/05/stallions-roughnecks-free-livestream-where-to-watch-ufl-game-today-tv-schedule.html
The Birmingham Stallions play against the Houston Roughnecks in a UFL game today. The matchup will begin at 11 a.m. CT on ABC. Fans can watch this game for free online by using the free trials offered by ...
The Birmingham Stallions play against the Houston Roughnecks in a UFL game today. The matchup will begin at 11 a.m. CT on ABC. Fans can watch this game for free online by using the free trials offered by DirecTV Stream and Fubo TV. Alternatively, Sling offers a first-month discount to new users.
The Stallions enter this matchup with a 4-2 record, and they are coming off a 26-3 win against San Antonio.
During the victory, Birmingham racked up 313 total yards. Notably, the team threw for 245 yards in the game. Birmingham’s quarterback Case Cookus completed 16-23 passes, and he threw for two touchdowns last week. If Cookus performs similarly this morning, then Birmingham will be a difficult team to beat.
The Roughnecks enter this matchup with a 3-3 record, and they have won back-to-back games. In their most recent game, the Roughnecks defeated Memphis 21-20.
During the victory, Houston’s quarterback Jalan McClendon played well. He completed more than 71% of his passes for 149 yards and a touchdown, so he will look to continue his offensive success today.
Fans can watch this UFL game for free online by using the free trials offered by DirecTV Stream and Fubo TV. Alternatively, Sling offers a first-month discount to new users.
5 businesses coming soon to The Magic City, including Trader Joe’s in Hoover
Grace Howardhttps://bhamnow.com/2025/05/05/5-businesses-coming-soon-to-the-magic-city-including-trader-joes-in-hoover/
It’s a new week in The Magic City, and that means a new roundup of businesses popping up across town.From a new Tex-Mex restaurant coming to Lakeview to the highly-anticipated new Trader Joe’s location, here are five openings you need to know about.Coming SoonIt’s finally here! (Well, almost.)The long-anticipated Trader Joe’s Hoove...
It’s a new week in The Magic City, and that means a new roundup of businesses popping up across town.
From a new Tex-Mex restaurant coming to Lakeview to the highly-anticipated new Trader Joe’s location, here are five openings you need to know about.
Coming Soon
It’s finally here! (Well, almost.)
The long-anticipated Trader Joe’s Hoover location plans to open on Wednesday, May 14. Located on Montgomery Highway across from the Riverchase Galleria, this 9,500 sq. ft. store will be the third Trader Joe’s in Alabama.
A new Tex-Mex restaurant is set to open this month in Birmingham’s Lakeview district, according to recent announcements on the restaurant’s Instagram page.
Located in the former Carrigan’s Beer Garden (and Brät Brot) space, El Royale Cafe is one of three new restaurant concepts from Miller Mobley.
In addition to El Royale Cafe, Mobley is the owner of New York City-style Slim’s Pizzeria in Crestline and the upcoming George’s steakhouse in Highland Park.
Napoli Pizza in Vestavia Hills is expanding with a second location coming to Liberty Park later this year. Located at Marketplace at The Bray, Napoli specializes in Italian-American favorites from calzones and stromboli to pizza and pasta.
Late last year, Bham Now announced that Andrews Sports Medicine was in talks to take over a portion of the former Brookwood Mall, whose last tenant closed at the end of 2024.
Recently, the Homewood City Council unanimously approved a proposal to convert the former Belk space at Brookwood Village into a new medical facility for Andrews Sports Medicine, an orthopedic clinic headquartered in Birmingham.
Currently, there is no official timeline for when renovations are set to begin.
A music and event venue is coming to Lakeview Marina, the new hub for retail, dining and entertainment that opened earlier this year in Birmingham’s Lakeview district.
According to minutes from the Birmingham Design Review Committee (DRC), the new music and event venue will include:
Follow Bham Now on Instagram and Facebook and sign up for our FREE newsletter to stay up to date on this and many more exciting new additions to The Magic City!
Birmingham Stallions facing another new quarterback on Sunday
Mark Inabinett | [email protected]https://www.al.com/sports/2025/05/birmingham-stallions-facing-another-new-quarterback-on-sunday.html
The Birmingham Stallions are back on the United Football League quarterback carousel.The Stallions aren’t changing quarterbacks this time: Case Cookus will become the third Birmingham QB to start two games in 2025 when the Stallions face the San Antonio Brahmas at 3 p.m. CDT Sunday at Protective Stadium to close Week 6 of the UFL season.But the Brahmas will have a new quarterback. Kevin Hogan hasn’t thrown a pass this season, but San Antonio...
The Birmingham Stallions are back on the United Football League quarterback carousel.
The Stallions aren’t changing quarterbacks this time: Case Cookus will become the third Birmingham QB to start two games in 2025 when the Stallions face the San Antonio Brahmas at 3 p.m. CDT Sunday at Protective Stadium to close Week 6 of the UFL season.
But the Brahmas will have a new quarterback. Kevin Hogan hasn’t thrown a pass this season, but San Antonio’s offense has been dormant. Halfway through the campaign, the Brahmas have the fewest yards, fewest passing yards and fewest points in the league.
A fifth-round selection from Stanford in the 2016 NFL Draft, Hogan spent six seasons in the NFL, appeared on the rosters of six teams and played in nine games, with one start.
New quarterbacks are old hat for the Birmingham defense.
Two weeks ago, Jalan McClendon introduced himself with the Houston Roughnecks trailing 11-0, threw for 236 yards and ran for one touchdown in his first action of the season and made it respectable in the Stallions’ 23-16 victory.
Last week, the UFL’s only winless team tried a new quarterback. In his first action of 2025, Dresser Winn threw for 235 yards and one touchdown and helped the Memphis Showboats pull out a 24-20 overtime upset of Birmingham.
In their previous three seasons, the Stallions have never had more than two losses and lost just five in total across three championship campaigns. But the setback against the Showboats left Birmingham at 3-2 for 2025.
Last year, the Stallions stopped San Antonio 25-0 in the UFL Championship Game. But the Brahmas reached the halfway mark of the 2025 season with a 1-4 record.
Birmingham did make changes at quarterback this week, with Matt Corral going on injured reserve. After starting the third and fourth games, Corral sustained a hip injury late in the victory over the Roughnecks on April 19. Alex McGough started the first two games before being sidelined by a shoulder injury.
With Andrew Peasley in line to back up Cookus again on Sunday, the Stallions have an old favorite to serve as their emergency, third quarterback against San Antonio – J’Mar Smith, the original starting QB for Birmingham’s USFL championship teams in 2022 and 2023.
During an appearance on WJOX-FM in Birmingham, Holtz said Peasley would make his debut at some point in Sunday’s game.
The Brahmas-Stallions game will be televised by FOX.
Mark Inabinett is a sports reporter for Alabama Media Group. Follow him on X at @AMarkG1.
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Service Areas
- Call Center Company in Birmingham, AL
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
