Call Center Company in Bend, OR
You don't have to be an all-A student from Oregon State UniversityCascades near Bend to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Bend, OR
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Bend, OR has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Cascades of Bend Retirement Community in Bend, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Bend, OR for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Bend, OR can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Bend, OR, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Bend, OR
Rattlers Beat South Bend and the Weather
Chris Mehringhttps://www.milb.com/wisconsin/news/rattlers-beat-south-bend-and-the-weather-05-20-25
SOUTH BEND, IN – The Wisconsin Timber Rattlers battled the South Bend Cubs, the weather, and themselves on Tuesday night at Four Winds Field. Wisconsin took a 6-0 lead after a 28-minute delay before the start of the game and watched it evaporate in one inning. Eduardo Garcia saved the day with a two-out RBI single in the sixth inning just before a band of rain moved through the area to end the game – after a much longer delay – in the top of the seventh to give the Rattlers a 7-6 victory....
SOUTH BEND, IN – The Wisconsin Timber Rattlers battled the South Bend Cubs, the weather, and themselves on Tuesday night at Four Winds Field. Wisconsin took a 6-0 lead after a 28-minute delay before the start of the game and watched it evaporate in one inning. Eduardo Garcia saved the day with a two-out RBI single in the sixth inning just before a band of rain moved through the area to end the game – after a much longer delay – in the top of the seventh to give the Rattlers a 7-6 victory.
The Timber Rattlers (17-23) grabbed a 1-0 lead in the top of the first. walked and stole second with one out. Blake Burke punched a single through the left side of the infield to put runners on the corners. Marco Dinges, the fourth round pick of the Milwaukee Brewers in the 2024 draft, stepped to the plate for his first appearance with the Rattlers and drove in Garcia with a sacrifice fly to center.
Hedbert Pérez hit a lead-off home run to right in the top of the second to give the Rattlers a 2-0 lead. Pérez led the Rattlers in homers with five after that home run.
HEDBERT HOMER DOUBLES OUR LEAD‼️ pic.twitter.com/1L9cDGx10a
— Wisconsin Timber Rattlers (@TimberRattlers) May 20, 2025
Wisconsin got some big two-out hits in the top of the fourth inning to put their advantage. Jadher Areinamo drove in the first run of the frame with a bad hop single over the shoulder of the third baseman. Garcia was next and he launched a three-run homer to left for a 6-0 lead. Garcia’s home run tied him with Pérez for the team lead in that category.
3-RUN HOMER FROM EDUARDO GARCIAAAAA???? pic.twitter.com/09M6dlldif
— Wisconsin Timber Rattlers (@TimberRattlers) May 20, 2025
Patricio Aquino was the starting pitcher for the Timber Rattlers. He pitched three scoreless innings despite three walks and a hit batsman. Aquino helped himself by not allowing a hit and striking out four, including Andy Garriola with the bases loaded to end the third inning.
Dikember Sánchez was first up out of the Wisconsin bullpen and walked the lead-off batter in the bottom of the fourth but stranded that runner at third. He was not as fortunate in the fifth.
Sánchez walked the first two batters he faced in the fifth. That was followed by an RBI, bloop single by Cristian Hernandez. Another walk loaded the bases for Garriola again. This time, Garriola hit a 2-2 pitch from Sánchez to the seats in left for a grand slam and Wisconsin’s lead was down to one run.
Yerlin Rodriguez was called into the game to relieve Sánchez. He gave up a single to the first batter he faced. A wild pitch moved that runner to second base. Rodriguez retired the next two batters. Then, Brian Kalmer singled to left to drive in the tying run for South Bend (10-30).
Joe Nahas, South Bend’s second pitcher who had worked a scoreless fifth inning, retired the first batter he faced in the top of the sixth before the Cubs went back to the bullpen to bring Vince Reilly into the game.
Daniel Guilarte had walked his first two times up in the game. He made it three when Reilly missed on a 3-1 pitch. Guilarte stole second but was still there with two outs. Garcia delivered again for the Rattlers with a single to left on a 2-2 pitch to drive in Guilarte to put the Rattlers back in front.
Rodriguez was all business in the bottom of the sixth when he struck out the side in order.
Reilly went back out for the top of the seventh and threw one pitch for a ball to Dinges before the rain got too heavy to continue the game. The tarp went on the field to start the delay. The tarp would eventually be taken off the infield, but field conditions prevented the game from being restarted. The game was made official after a ninety minute delay.
Eduardo Garcia went 2-for-3 with two runs, four RBI, and two stolen bases on the evening.
Game two of the series is scheduled for Wednesday morning at Four Winds Field. Anthony Flores (0-2, 5.40) is the scheduled starting pitcher for the Timber Rattlers. Evan Aschenbeck (0-1, 4.82) is set to start for the Cubs. Game time is 10:05am CDT. The radio broadcast on AM1280, WNAM and internet audio starts with the pregame show at 9:45am.
Bend aims to streamline development review process with new hire
Clayton Frankehttps://bendbulletin.com/2025/05/16/bend-aims-to-streamline-development-review-process-with-new-hire/
For Bend’s real estate developers, the biggest hurdle to breaking ground is sometimes the city itself.Their project plans must churn through a gauntlet of reviews by planners, engineers and other staff with heavy workloads that make sure developments jive with ever-changing codes and expectations of the city. Even a small miscommunication can delay a project for weeks.But at the request of developers, the city has granted a potential remedy: a staff member to help guide large projects from start to finish, helping them mo...
For Bend’s real estate developers, the biggest hurdle to breaking ground is sometimes the city itself.
Their project plans must churn through a gauntlet of reviews by planners, engineers and other staff with heavy workloads that make sure developments jive with ever-changing codes and expectations of the city. Even a small miscommunication can delay a project for weeks.
But at the request of developers, the city has granted a potential remedy: a staff member to help guide large projects from start to finish, helping them move through the city’s process more efficiently.
It could result in more housing on the ground faster — something the city wants and needs badly.
“I just want somebody on the inside, on the city’s team, who is able to form a good relationship with a developer, be able to understand what their timing needs are, what their financial pressure points are,” said Colin Stephens, Community Development Director with the city of Bend.
“It’s a partnership getting a project all the way from concept to occupancy,” he added.
Applications for the new position, called the city’s “development navigator,” closed recently after more than two-dozen people applied.
Until late last year, the city had a staff person assigned to guide large developments inside an urban renewal district at the center of the city. When that person left, the role was revamped to help development across the city. It’s the latest tool from the city of Bend in an effort to speed up housing production as prices reach record highs. Streamlining the city’s permitting process was a key theme in city council campaigns in 2024. Some developers have complained that the city’s process is partially to blame for holding back affordable housing.
Getting development plans approved can be redundant, said Jesse Russell, CEO of Hiatus Homes, a local builder specializing in small, dense homes on infill lots. Sometimes, developers address an initial round of notes and revisions from city planners, only to have the same issues arise when a staffer from another department sees the plans.
And when city staff turnover, shift roles or reorganize departments, it can cause more confusion and delays. Developers need to know when they might get the go-ahead to build so they can line up a contractor in advance and break ground right away, Russell said.
He’s looking forward to having the new city employee on board.
“I think it will make it more efficient to have just one point of communication,” Russell said.
Hiatus Homes’ small infill projects are the type of housing the city of Bend and the state want to encourage. But they also require a higher level of attention from city planners because they’re often taking advantage of constant development code changes.
The Oregon legislature passed HB 2001 in 2019, and with subsequent amendments has opened the door for building multifamily units — like duplexes, triplexes and quadplexes — across cities. Different types of housing trigger different requirements for improvements developers must make to nearby streets or other infrastructure — and that’s not always clear either, said Sean McKeever, design director with Hiatus.
Development liaisons are employed by several other cities across Oregon, said Deb Flagan, vice president of community engagement with Hayden Homes, a large regional builder based in Central Oregon. When the position is set up to be focused on speeding up housing production, it usually results in people moving into their new homes faster, Flagan said.
“It is our hope that this role supports housing development in Bend and work as a problem solver when you need questions answered quickly and or help to get the questions to the right person,” Flagan said in an email.
Large commercial projects might also see benefits, said Jeremy McPherson, general manager with Taylor Brooks, a partnership between two longtime development companies in Central Oregon, Taylor Development and Brooks Resources. The company is developing eight acres of land in Juniper Ridge of northeast Bend, which is slated for industrial development, starting with a 47,000-square-foot campus for a biopharmaceutical company.
Planning is underway for the surrounding projects across four different parcels. McPherson said he requested consistency in city personnel assigned to the projects to keep plans moving forward.
“In a vacuum, if you’re just submitting all those individual applications, you could get any personnel. You’re left trying to explain all of those stories all over again, and revisit what you had worked out with one other reviewer, and then that reviewer needs to get on the same page with the prior one,” McPherson said.
A new wave of metalworking lets semiconductor crystals bend and stretch
R&D Editorshttps://www.rdworldonline.com/a-new-wave-of-metalworking-lets-semiconductor-crystals-bend-and-stretch/
A recent paper published in Nature Materials notes that warm rolling, the same core process that turns aluminum ingots into beverage-can stock, can strengthen silver and copper chalcogenides. It notes, for instance, that “narrow-gap semiconductor Ag2Se can be plastically manufactured by warm metalworking.” Yield and tensile strengths climb significantly in Ag₂Se, Cu₂Se, AgCuSe and AgCuS when the compounds are rolled in the...
A recent paper published in Nature Materials notes that warm rolling, the same core process that turns aluminum ingots into beverage-can stock, can strengthen silver and copper chalcogenides. It notes, for instance, that “narrow-gap semiconductor Ag2Se can be plastically manufactured by warm metalworking.” Yield and tensile strengths climb significantly in Ag₂Se, Cu₂Se, AgCuSe and AgCuS when the compounds are rolled in their plastic temperature windows. Yet the improved mechanical profile comes with almost no penalty to electronic output. Room-temperature electrical power factors of warm-rolled Ag₂Se, Mg₃Bi₁.₅Sb₀.₄₉Te₀.₀₁ and Cu₂Se films stay within 10% of their bulk counterparts.”
Classic metallurgy teaches that strengthening often lowers carrier mobility by generating electron-scattering defects. Yet, this new warm rolling technique appears to largely overcome this common trade-off. Electrons move through these specially prepared materials with relative ease, with some achieving carrier mobilities up to four times that of silicon (and, as the paper notes, it is “~1–3 orders of magnitude higher than that of most two-dimensional materials”). Additionally, these high-performing crystals can now be shaped into long, thin ribbons.
A 90-centimeter ribbon
The poster child for the new approach is silver selenide. The researchers at Shanghai Institute of Ceramics of the Chinese Academy of Sciences and Shanghai Jiao Tong University began with a small, polycrystalline Ag₂Se slab, warmed it to roughly 420 K, and sent it through a rolling mill. Multiple passes transformed the nugget into a 90-centimeter strip, roughly 3,000 percent elongation, without cracking. In conventional thermoelectric ceramics, which often chip under minor handling.
That success rests on basic thermodynamics. Ag₂Se undergoes a brittle-to-ductile transition at 363 ± 20 K, a sweet spot high enough to activate dislocation motion yet low enough to retain the desired orthorhombic phase. Rolling above that threshold lets grains slide and rotate instead of fracture. Warm compression studies reveal dense networks of shear bands decorated by twisted, rotated and distorted lattice segments. Those defects serve as local soft zones that blunt cracks and, counterintuitively, toughen the material.
Silver selenide is not an outlier. Room-temperature-brittle Cu₂Se, Bi₉₀Sb₁₀ and other alloys also exhibit high plasticity when deformed below about 200 °C. The high temperature needed for plastic flow is still well below the melting points of the compounds, so conventional lab hot plates or even industrial ovens provide adequate heating. That accessibility fosters visions of roll-to-roll production lines rather than one-pellet-at-a-time hot-presses.
Industrial echoes
The convergence of high strength, big strain tolerance and robust electronic output will sound familiar to metallurgists who once shepherded aluminum from lab curiosity to everyday commodity. Warm rolling offers a similar bridge for inorganic semiconductors. Because the temperature windows sit in the hundreds, not thousands, of kelvins, existing aluminum or copper lines could, in principle, be retooled with only modest modifications, perhaps watt heaters in place of kilowatt furnaces.
Scale-up economics still matter. Silver, selenium and tellurium are not as abundant as iron or carbon, but thermoelectric modules require only thin strips: a 90-centimeter ribbon a few microns thick carries less than a gram of material. High recovery rates via recycling could further soften raw-material constraints.
Still, warm metalworking is no cure-all. Long-term stability under cyclic thermal loads, resistance to oxidation, and interface reliability in full modules remain open questions. Some of those issues may yield to the same defect engineering that unlocked ductility. Others may require barrier layers or novel encapsulation strategies, which the rolling process could deliver locally through clad or laminated architectures.
Looking ahead
The package deal of improved mechanical properties, maintained electronic/thermoelectric properties, and demonstrated potential in actual devices could push thermoelectrics past a commercial tipping point. Flexible ribbons sidestep mechanical fragility, unlock continuous production and conform to curved surfaces where temperature differences thrive. Add in predictive design tools that nail transition temperatures within about 30 K, and the odds of rapidly expanding the materials palette look good.
The next generation of waste-heat harvesters may well arise not from a furnace but from a rolling mill, one that has learned a few semiconductor tricks along the way.
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