Call Center Company in Baltimore, MD
You don't have to be an all-A student from Baltimore City College near Baltimore to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Baltimore, MD
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Baltimore, MD has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at K and Rs Assisted Living LLC in Baltimore, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Baltimore, MD for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Baltimore, MD can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Baltimore, MD, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Baltimore, MD
Dr. Karina Yelin, MD, Recognized for Excellence in Pediatric and Developmental Care in Baltimore
Issuewirehttps://www.isstories.com/2025/06/09/dr-karina-yelin-md-recognized-for-excellence-in-pediatric-and-developmental-care-in-baltimore/
Board-Certified Pediatrician Offers Compassionate, Comprehensive Services at Kennedy Krieger Institute(Isstories Editorial):- New York City, New York Jun 8, 2025 (Issuewire.com) – Dr. Karina Yelin, MD, a board-certified pediatrician with over 28 years of experience, continues to be a leading figure in pediatric and developmental care in Baltimore. Affiliated with the renowned Kennedy Krieger Institute, Dr. Yelin specializes in developmental-behavioral pediatrics, providing expert care for children and adolescents facing a range ...
Board-Certified Pediatrician Offers Compassionate, Comprehensive Services at Kennedy Krieger Institute
(Isstories Editorial):- New York City, New York Jun 8, 2025 (Issuewire.com) – Dr. Karina Yelin, MD, a board-certified pediatrician with over 28 years of experience, continues to be a leading figure in pediatric and developmental care in Baltimore. Affiliated with the renowned Kennedy Krieger Institute, Dr. Yelin specializes in developmental-behavioral pediatrics, providing expert care for children and adolescents facing a range of neurological and behavioral challenges.
More on Isstories:
A graduate of Universidad de Buenos Aires Medical School, Buenos Aires, Argentina. She completed a 4-year residency in pediatrics at a public inner-city hospital in Buenos Aires. In 2000, she made the decision to pursue further training in the USA. She worked as a research assistant at the Neuropathology Department at St Christopher’s Hospital, Philadelphia, PA; she completed a second residency in Pediatrics at Monmouth Medical Center (currently Unterberg Children’s Hospital) and a fellowship in Developmental Behavioral Pediatrics at the University of North Carolina.
She is board-certified in Pediatrics by the American Board of Pediatrics and is known for her compassionate approach and clinical excellence. Dr. Yelin is currently accepting new patients at her practice located at 3901 Greenspring Ave, Baltimore, MD, 21211. Appointments can be scheduled by calling (443) 923-7630.
Dr. Yelin’s expertise encompasses diagnostic and treatment recommendations for Autism and other developmental and behavioral issues associated with this condition. Her practice offers a multidisciplinary range of services in collaboration with psychologists, neuropsychologists, neurologists, psychiatrists, nurse practitioners, speech-language pathologists, occupational therapists, social workers, and clinical care coordinators.
Beyond her clinical practice, Dr. Yelin has contributed to several publications over the course of her training. She has also practiced Pediatrics and Developmental Behavioral Pediatrics in a rural area where she acquired experience in helping ensure parents can get the best resources and treatment for their children/adolescents despite limited accessibility to services.
Dr. Yelin’s dedication to developmental pediatric care is reflected in her patient-centered approach, which emphasizes communication, personalized treatment plans, and family well-being. Her affiliation with the Kennedy Krieger Institute allows her to collaborate with a multidisciplinary team, ensuring comprehensive care for each child and adolescent.
Learn More about Dr. Karina Yelin:
Through her findatopdoc profile, https://www.findatopdoc.com/doctor/1400103-Karina-Yelin-Pediatrician or through Kennedy Krieger Institute https://www.kennedykrieger.org/
About FindaTopDoc.com
FindaTopDoc is a digital health information company that helps connect patients with local physicians and specialists who accept your insurance. Our goal is to help guide you on your journey towards optimal health by providing you with the know-how to make informed decisions for you and your family.
This Is The Most Expensive Restaurant In Maryland
patch.comhttps://patch.com/maryland/baltimore/baltimore-restaurant-most-expensive-maryland
The list by Love Food includes some of the most upscale restaurants in every state. See which Maryland eatery made the list.BALTIMORE, MD — Be prepared to drop about $100 per person if you order off the menu at The Bygone in Baltimore, the most expensive restaurant in Maryland, according to a new ranking.Love Food, whose content includes recipes, food news, and opinion pieces, said t...
The list by Love Food includes some of the most upscale restaurants in every state. See which Maryland eatery made the list.
BALTIMORE, MD — Be prepared to drop about $100 per person if you order off the menu at The Bygone in Baltimore, the most expensive restaurant in Maryland, according to a new ranking.
Love Food, whose content includes recipes, food news, and opinion pieces, said the list of upscale restaurants in every state includes everything from “old-school, mahogany-filled steakhouses to seafood spots right by the ocean.”
The picks are based on the priciest main course or tasting menu. Spots with just one very expensive dish were excluded.
The editors of the list said the United States has some seriously upscale restaurants for diners looking to spend big on a special occasion.
Of The Bygone, Love Food said:
Find out what's happening in Baltimorefor free with the latest updates from Patch.
“As suggested by the name, The Bygone is inspired by another era: the 1920s. Glamor drips from every inch of décor, while the location, on the top floor of the Four Seasons with views over the city, adds to the sense of occasion. Which is just as well, because the prices on the classic seafood and rotisserie menu are also sky high. The most expensive entrée is the Maine lobster, stuffed with truffles, squash, and tomato, at market price.”
RELATED:
Despite high prices, diners don’t seem to be deterred and rave about The Bygone’s food and service in numerous Google reviews.
“I had such a wonderful time at brunch here! The service was amazing. And don’t even get me started on the ambiance… the view was absolutely spectacular! I didn’t want to leave,” one reviewer gushed.
10 Best MD Crab Cake Spots Ranked By Barstool Sports
patch.comhttps://patch.com/maryland/baltimore/10-best-md-crab-cake-spots-ranked-barstool-sports
BALTIMORE, MD — A ranking of perhaps Maryland's most sacred food — crab cakes — has stirred up debate, no surprise.Barstool Sports Baltimore and Barstool Sports DMV posted their list of the “Top Ten Crab Cake Spots in Maryland.” The local Barstool sites created their rankings based on social media comments.The top two Ma...
BALTIMORE, MD — A ranking of perhaps Maryland's most sacred food — crab cakes — has stirred up debate, no surprise.
Barstool Sports Baltimore and Barstool Sports DMV posted their list of the “Top Ten Crab Cake Spots in Maryland.” The local Barstool sites created their rankings based on social media comments.
The top two Maryland restaurants in a list of the “Best Crab Cakes in the U.S.” by Food & Wine magazine last year were not part of Barstool’s list, The MoCoShow noted. Those overlooked were the top-rated Jimmy’s Famous Seafood and No. 2 Faidley’s Seafood, both located in Baltimore. Jimmy’s was named The MoCoShow’s favorite crab cake in Maryland.
The Barstool list of best crab cakes:
1. Koco’s Pub: 4301 Harford Road, Baltimore. The venue says: "Every award-winning Koco’s Crab Cake is made fresh daily by hand. The recipe is a longtime family secret. Koco’s uses the best jumbo lump crab meat available on the market."
2. G&M Restaurant: 804 N. Hammonds Ferry Road, Linthicum Heights. "G&M’s famous crab cakes are shipped overnight for a fresh taste of Maryland anytime, anywhere."
3. Timbuktu Restaurant: 1726 Dorsey Road, Hanover. The restaurant touts its crab cakes and steaks as the best in Maryland. "No one leaves hungry … guaranteed!"
4. Jerry’s Seafood: 15211 Major Lansdale Blvd., Bowie. Billing itself as the home of the crab bomb, the restaurant says, "Fresh seafood, warm hospitality—Jerry's Seafood is ready to welcome you." The crab bomb is larger and richer than a normal crab cake, and it has more lump meat.
5. Box Hill: 915 Emmorton Road, Abingdon. "There are plenty of places that advertise themselves as selling authentic Maryland crab cake, but Boxhill crab cakes are the only ones that are the best in the world!"
6. Pappas: Locations in Parkville, Cockeysville, Glen Burnie and Bel Air. "Over the years, we’ve earned a reputation for great seafood. Our award winning Crab Cakes have made us famous here in Baltimore."
7. Ocean Pride: 1534 York Road, Lutherville. "Ocean Pride Seafood Restaurant was established in 1971 by Robert Curreri. Since that time, Ocean Pride Seafood has become a premier destination for Maryland Steamed Crabs, and all things seafood. "
8. By The Docks: 3321 Eastern Blvd., Middle River. "By The Docks is known for it’s eight-ounce Colossal Jumbo Lump Crab Cake. Discover the fresh ingredients and outstanding seafood, steaks, and pasta’s prepared by our chefs."
9. Boatyard Bar & Grill: Severn Avenue and Fourth Street, Annapolis. "The Boatyard receives awards for … having the best crab cakes and burger on the Bay. The First Lady came from the White House to enjoy our crab cakes. Singer-songwriter Jimmy Buffett and actor Kevin Bacon have also enjoyed them! "
10. Costas Inn: 4100 Northpoint Blvd., Dundalk. "You can now order our famous and award winning Maryland crabcakes online and we'll ship them fresh to your door."
See also:
Baltimore County Trucker Hauls Away $250,000 Scratch-off Prize
mdlottery.comhttps://www.mdlottery.com/baltimore-county-trucker-hauls-away-250000-scratch-off-prize/
A Baltimore County truck driver and his wife are celebrating a $250,000 win on the $10 Money Bags scratch-off game.“I’m still not believing this is real,” a lucky truck driver named Paul admitted as he visited Maryland Lottery Headquarters in Baltimore on June 2.By the time he made that statement, he was well into the process of claiming his top prize on the $10 Money Bags scratch-off ticket. But the en...
A Baltimore County truck driver and his wife are celebrating a $250,000 win on the $10 Money Bags scratch-off game.
“I’m still not believing this is real,” a lucky truck driver named Paul admitted as he visited Maryland Lottery Headquarters in Baltimore on June 2.
By the time he made that statement, he was well into the process of claiming his top prize on the $10 Money Bags scratch-off ticket. But the enormity of what he and his wife were experiencing overwhelmed him. Finding oneself $250,000 richer will do that to you.
The couple were working their way through a grocery list at a Baltimore Food Lion store last week when they realized that they had passed the store’s Lottery vending machine.
“We still had a lot to get and were short on time so we debated going back to get a ticket,” he said. “We almost didn’t, but we doubled back.”
Mindful of the clock, his wife selected the first ticket her gaze fell upon, Money Bags, as the game they’d play. He agreed.
The Money Bags game arrived in stores during February, starting with five $250,000 top prizes. The first of those top prizes was claimed in early May by a Washington, D.C., resident who bought her winning ticket in Temple Hills. Paul and his wife are now celebrating alongside that winner.
“I was mowing the lawn when my wife came outside to get me,” he said, adding that she asked him to guess how much they’d won. “I guessed $500, which is the most I’d ever won, and she pointed up. I made a couple more guesses and she kept pointing. Then she got too excited to wait and showed it to me. 100% disbelief.”
The couple — Paul and Gelila — plan to use their winnings to pay bills and invest in some home remodeling projects.
“We should still have plenty left over to find something fun to do,” he added.
Along with the three remaining top prizes, Money Bags still has two unclaimed $50,000 second-tier prizes and 12 third-tier prizes of $10,000 as of June 2, along with thousands of additional prizes ranging from $10 to $1,000.
The lucky couple found their $250,000 surprise at the Food Lion at 7514 North Point Road. The Baltimore County store received a $1,000 bonus for selling the top-prize winner.
2,000-gallon diesel spill stains part of Baltimore waterfront
CNNhttps://wtop.com/baltimore/2025/06/2000-gallon-diesel-spill-stains-part-of-baltimore-waterfront/
(CNN) — Emergency crews from a host of government agencies were working through the night to clean up a 2,000-gallon diesel spill along part of Baltimore’s waterfront that started Wednesday morning.The spill is near the East Harbor Marina in the Patapsco River and originated from a Johns Hopkins Hospital facility in East Baltimore, authorities said...
(CNN) — Emergency crews from a host of government agencies were working through the night to clean up a 2,000-gallon diesel spill along part of Baltimore’s waterfront that started Wednesday morning.
The spill is near the East Harbor Marina in the Patapsco River and originated from a Johns Hopkins Hospital facility in East Baltimore, authorities said.
A spokesperson for Johns Hopkins told CNN the spill was caused by two diesel tanks being overfilled and that it notified the Maryland Department of Environment immediately.
“On Wednesday, during routine fuel delivery by a third-party vendor, two diesel tanks which supply power for backup generators for our patient care facilities at Johns Hopkins in East Baltimore were accidentally overfilled causing overflow,” the spokesperson said.
Johns Hopkins is “actively working with local, state, and federal authorities to support the response in the Baltimore Inner Harbor,” the spokesperson told CNN early Thursday.
Johns Hopkins first reported the spill around 11:00 a.m. Wednesday and initially estimated it at 100 gallons, according to a news release from Maryland Governor Wes Moore and Baltimore Mayor Brandon M. Scott.
The fuel contains a red dye and has stained a section of the water roughly 100 by 250 yards near the South Central Avenue Bridge, the release said.
“The water is red due to dye in the diesel fuel. There is no impact to drinking water in the area,” the release from the governor and the mayor said.
Moore said on social media that he was at the scene of the spill near Fells Point, a historic waterfront in Baltimore and a popular tourist destination.
The US Coast Guard is leading the clean-up effort, which involves nearly a dozen state and city agencies.
The Coast Guard is working with crews using oil absorbent materials and skimmers to remove fuel from the water. “Containment and cleanup efforts will continue through the night,” officials said.
“Responders have deployed pollution response equipment, including containment boom, and are actively working to remove all recoverable product from the waterway,” the Coast Guard said in a statement.
CNN has reached out to Johns Hopkins and the Coast Guard for further details about the status and scope of the spill. Johns Hopkins Hospital is the flagship of Johns Hopkins Medicine, the university’s renowned medical school.
The-CNN-Wire ™ & © 2025 Cable News Network, Inc., a Warner Bros. Discovery Company. All rights reserved.
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