Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Atlanta, GA

You don't have to be an all-A student from Georgia Institute of Technology near Atlanta to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Atlanta, GA

The ABC Marketing Services Difference

For over 20 years, our call center company in Atlanta, GA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Atlanta, GA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Orchard at Brookhaven in Atlanta, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Atlanta, GA

Why Hire a Call Center Company in Atlanta, GA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Atlanta, GA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Atlanta, GA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Atlanta, GA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Atlanta, GA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Atlanta, GA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Atlanta, GA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Atlanta, GA

Atlanta, GA – Accident at Huff Rd NW & Foster St NW Causes Injuries

Atlanta, GA (May 11, 2025) – A traffic accident resulting in injuries occurred Friday morning at the intersection of Huff Rd NW and Foster St NW in Atlanta, drawing a response from local emergency services.First responders provided medical treatment to those injured at the scene. While specific details regarding the number of individuals involved have not been released, authorities confirmed that injuries were reported and care was administered.The crash took place just before 10 a.m. near a busy section of northwe...

Atlanta, GA (May 11, 2025) – A traffic accident resulting in injuries occurred Friday morning at the intersection of Huff Rd NW and Foster St NW in Atlanta, drawing a response from local emergency services.

First responders provided medical treatment to those injured at the scene. While specific details regarding the number of individuals involved have not been released, authorities confirmed that injuries were reported and care was administered.

The crash took place just before 10 a.m. near a busy section of northwest Atlanta that serves a mix of commercial and residential traffic. Officials are still investigating the circumstances that led to the collision.

Our thoughts are with all those affected by this incident.

Urban Intersection Hazards in Atlanta

Northwest Atlanta, particularly along corridors like Huff Rd NW and Foster St NW, experiences steady traffic from business parks, residential complexes, and delivery vehicles. These intersections, while not part of the city’s main arterials, still pose serious safety concerns due to high turn volume, limited sightlines, and pedestrian crossings.

Data from the Georgia Department of Transportation reveals that intersections in dense urban environments see some of the highest rates of injury-causing crashes. Contributing factors often include distracted driving, failure to yield, and misjudged turns—especially during mid-morning hours when road activity increases.

For victims, the aftermath of such crashes may involve more than immediate injuries. Medical bills, insurance claims, and time away from work can add to the stress of recovery. Knowing how to handle these issues—both practically and legally—can make a significant difference in one’s ability to move forward.

If you or a loved one has been hurt in a traffic accident in Atlanta, contact Local Accident Reports for guidance and resources tailored to your situation.

Did you feel it? Earthquake shakes North Georgia and metro Atlanta Saturday morning

Earthquake sensors in metro Atlanta picked up a 4.1 quake just after 9 a.m. Experts say Georgia’s rocks help carry seismic waves farther.ATLANTA — People across North Georgia and metro Atlanta felt an earthquake shortly after 9 a.m. Saturday, according to local sensors and reports.The earthquake, preliminarily a magnitude 4.1, happened in eastern Tennessee, a region known for frequent seismic activity.“This earthquake was located within the Eastern Tennessee Seismic Zone, an area with known higher seism...

Earthquake sensors in metro Atlanta picked up a 4.1 quake just after 9 a.m. Experts say Georgia’s rocks help carry seismic waves farther.

ATLANTA — People across North Georgia and metro Atlanta felt an earthquake shortly after 9 a.m. Saturday, according to local sensors and reports.

The earthquake, preliminarily a magnitude 4.1, happened in eastern Tennessee, a region known for frequent seismic activity.

“This earthquake was located within the Eastern Tennessee Seismic Zone, an area with known higher seismic activity,” said Dr. Zhigang Peng, an earthquake scientist at the Georgia Institute of Technology.

Earthquake sensors across metro Atlanta picked up the tremors. A seismogram from Lilburn shows the seismic waves in a clear spike around the time of the quake.

Sensor in Lilburn

East Coast earthquakes are often felt over a larger area than similar ones out West. That’s because the old rocks aren’t as broken up as those on the West Coast, which helps the shaking travel farther.

Credit: WXIA

“Another thing to keep in mind is that because the rocks beneath us here in the East Coast are much older and stronger, [earthquakes] actually can be felt at much wider distance,” Dr. Peng said in a February interview with 11Alive. “So even though the activity here in the Southeastern United States is much smaller as compared with the Western United States, whenever there is an earthquake that will be felt at much wider distances.”

Did you feel it? You can report your experience to the U.S. Geological Survey here:USGS "Did You Feel It?" reporting tool

To some of you in Northern Georgia, yes, that was an earthquake you felt a little bit ago. Here is more from @USGS_Quakes:https://t.co/koivHydSYG

— NWS Atlanta (@NWSAtlanta) May 10, 2025

4.1 magnitude earthquake in Tennessee rattles Metro Atlanta

Did you feel the earth move this morning?The United States Geological Survey (USGS) confirmed that a 4.1 magnitude quake occurred at 9:04 a.m. and was centered near Greenback, TN, and rattled North Georgia and Metro Atlanta.There haven’t been any reports of injury or damage.Rough Draft has received messages via social media from readers across the area, including Athens, Jasper, Sandy Springs, Roswel...

Did you feel the earth move this morning?

The United States Geological Survey (USGS) confirmed that a 4.1 magnitude quake occurred at 9:04 a.m. and was centered near Greenback, TN, and rattled North Georgia and Metro Atlanta.

There haven’t been any reports of injury or damage.

Rough Draft has received messages via social media from readers across the area, including Athens, Jasper, Sandy Springs, Roswell, Marietta, and Intown Atlanta, reporting everything from a gentle swaying to rattling furniture and dishware.

One Woodstock resident said her whole house shook. A resident in Roswell who lives on the fifth floor of an apartment building to the east of Canton Street said she felt the building shake for a few seconds, while another resident just west of the town center felt nothing.

Angela Hansberger, who lives in Tucker, said she was standing in her kitchen when she felt her legs shake and then heard dishes and windows rattling. “My cat came running in and stared at me wild-eyed,” she told Rough Draft. Thinking it was the wind, she glanced outside, but the trees were still. Hansberger said that when she realized it was likely an earthquake, she registered a report with the USGS.

Former Atlanta resident Grace Cobbs, who works as a nurse at the Fort Sanders Regional Medical Center in Knoxville, Tenn., about 29 miles from the quake’s epicenter, said she felt the building “shudder” during the five-second episode.

She described the event as “fairly subtle,” adding that the hospital experienced no outages or disruptions to service.

Flowery Branch resident Nancy Hirdt said she heard a rumble around 9 a.m. and initially thought it was a blast from the quarry that skirts her neighborhood.

“Then realized as the shaking intensified that it has to be an earthquake,” Hirdt said. “It lasted a good five to seven seconds.”

Marietta resident Candy Hom said she felt a “ripple through one end of the house to the next,” but that it was not strong enough to dislodge items from shelves.

Laura Scholz was just finishing her cool down after racing The Atlanta Track Club’s Northside Hospital Women’s 4 Miler in Buckhead when she felt the ground shake and sway slightly. At the time, she dismissed it as lightheadedness.

While Saturday’s earthquake was centered near Knoxville, TN, the 4.1 magnitude earthquake in 1916, 30 miles outside of Atlanta, still holds the record for the largest earthquake ever recorded in Georgia. Three years ago, a 3.9 magnitude earthquake in Metter, GA, rattled much of the southeastern part of the state.

Head to our FB page or our Instagram page and tell us where you were when you felt the earthquake. Check back for updates.

Collin KelleyExecutive Editor

Collin Kelley is the executive editor of Atlanta Intown, Georgia Voice, and the Rough Draft newsletter. He has been a journalist for nearly four decades and is also an award-winning poet and novelist. More by Collin Kelley

Beth McKibbenEditor-in-Chief + Dining Editor

Beth McKibben serves as both Editor-in-Chief and Dining Editor for Rough Draft Atlanta. She was previously the editor of Eater Atlanta and has been covering food and drinks locally and nationally for over 14 years. More by Beth McKibben

Atlanta, GA – Crash on Marietta St NW Leaves One Injured

Atlanta, GA (May 11, 2025) – A man sustained injuries in a car crash that occurred on Marietta St NW in Atlanta. The incident was reported around 2:23 a.m., with emergency personnel dispatched to the scene to provide medical assistance.First responders arrived promptly and provided care to the injured male. While authorities have not released further details about the extent of his injuries or whether other vehicles were involved, the man was treated on site and possibly transported for further evaluation.The exact...

Atlanta, GA (May 11, 2025) – A man sustained injuries in a car crash that occurred on Marietta St NW in Atlanta. The incident was reported around 2:23 a.m., with emergency personnel dispatched to the scene to provide medical assistance.

First responders arrived promptly and provided care to the injured male. While authorities have not released further details about the extent of his injuries or whether other vehicles were involved, the man was treated on site and possibly transported for further evaluation.

The exact cause of the crash is still under investigation. Officials have not confirmed if any citations were issued or if additional parties were involved.

We extend our wishes for a full recovery to the individual injured in this incident.

Car Accidents During Overnight Hours in Downtown Atlanta

Downtown corridors like Marietta St NW experience traffic around the clock, especially in a city as active as Atlanta. While traffic volume may decrease overnight, the risk of collisions often increases due to driver fatigue, speeding, or reduced visibility. These elements can turn routine travel into a dangerous scenario in seconds.

Injuries sustained in overnight crashes often require immediate and ongoing care. Even when trauma appears minor at first, the effects may develop or worsen in the hours or days that follow. For victims, these situations also bring logistical and financial hurdles, including insurance claims, transportation loss, and time off work.

Downtown areas are particularly susceptible to complex accidents due to multi-lane intersections, pedestrian activity, and distracted driving. Community safety advocates urge caution in these areas—especially during off-peak hours when road conditions can become unpredictable.

If you've been injured in a crash, prompt medical attention and a clear understanding of your options can greatly impact your recovery and future well-being.

If you or someone you know has been injured in a crash, reach out to Local Accident Reports for assistance.

Atlanta, GA – Traffic Accident with Injuries on Metropolitan Pkwy SW

Atlanta, GA (May 11, 2025) – A traffic accident resulting in injuries occurred Friday evening in southwest Atlanta. The incident was reported around 7:22 p.m. in the 1900 block of Metropolitan Pkwy SW, where emergency crews responded to the scene to provide aid.First responders, including paramedics, assessed and treated individuals hurt in the crash. Authorities have not disclosed the number of people injured or the nature of their conditions. However, those affected received on-scene care, and the investigation into the...

Atlanta, GA (May 11, 2025) – A traffic accident resulting in injuries occurred Friday evening in southwest Atlanta. The incident was reported around 7:22 p.m. in the 1900 block of Metropolitan Pkwy SW, where emergency crews responded to the scene to provide aid.

First responders, including paramedics, assessed and treated individuals hurt in the crash. Authorities have not disclosed the number of people injured or the nature of their conditions. However, those affected received on-scene care, and the investigation into the incident remains ongoing.

Officials have not released information on what caused the crash or whether multiple vehicles were involved.

Our thoughts are with those affected by this accident.

Injury Crashes in Southwest Atlanta

Accidents along major thoroughfares like Metropolitan Pkwy SW are a common occurrence in southwest Atlanta, where a mix of residential access, commercial activity, and commuter traffic contribute to increased roadway risk. The corridor serves as a connector for several neighborhoods and frequently sees evening traffic surges that can result in collisions.

Urban crashes like these often occur at intersections, driveways, or mid-block when traffic is heavy and drivers are navigating turns or lane changes. In many cases, crashes are linked to distraction, failure to yield, or speeding—particularly during busy hours.

For those injured, the impact goes beyond physical harm. Victims often face logistical challenges such as vehicle repairs, medical follow-ups, and interactions with insurance providers. Seeking early medical care, preserving accident documentation, and understanding legal options can make a significant difference in recovery and compensation.

If you or someone close to you has been injured in a traffic crash in the Atlanta area, contact Local Accident Reports to learn how we can help you move forward.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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ABC Marketing Outbound Sales Atlanta, GA