Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Athens, GA

You don't have to be an all-A student from College of Athens near Athens to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Athens, GA

The ABC Marketing Services Difference

For over 20 years, our call center company in Athens, GA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Athens, GA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Manor Lake Assisted Living, Memory Care Independent Living Athens in Athens, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Athens, GA

Why Hire a Call Center Company in Athens, GA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Athens, GA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Athens, GA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Athens, GA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Athens, GA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Athens, GA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Athens, GA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Athens, GA

Rev3 Homes Announces Grand Opening of Mill Creek Park in Athens

This post is sponsored and contributed by Rev3 Homes, a Patch Brand Partner.Community CornerNew townhomes from low to mid $300,000s in Athens-Clarke CountyRev3 Homes, Brand PartnerThis is a paid post contributed by a Patch Community Partner. The views expressed in this post are the author's own, and the information present...

This post is sponsored and contributed by Rev3 Homes, a Patch Brand Partner.

Community Corner

New townhomes from low to mid $300,000s in Athens-Clarke County

Rev3 Homes, Brand Partner

This is a paid post contributed by a Patch Community Partner. The views expressed in this post are the author's own, and the information presented has not been verified by Patch.

Rev3 Homes, a division of Trilogy Investment Co. (TIC), is pleased to announce the Grand Opening of Mill Creek Park, a townhome community in Athens, Georgia. With a starting price from the low to mid $300,000s, this 90-home community offers a close-knit, tranquil environment with easy access to Athens’ rich culture.

Several events are planned for the Grand Opening:

Realtors are invited to a private agent-only luncheon on Tuesday, April 22 from 11 a.m. to 1 p.m. to tour the community.

Interested homebuyers are invited to attend the public Grand Opening on Saturday, April 26, from 11 a.m. to 2 p.m. to explore the fully furnished model home, tour the community and select their perfect townhome. Food will be provided by the Uptown Food Truck, and attendees can register for a chance to win a special door prize. A $10,000 closing cost incentive is available. For more information, please contact the on-site sales team for details.

With the first 12 homes nearly complete and six more slated to start soon, move-in-ready homes will be available in early May.

Mill Creek Park offers charming two-story townhomes with inviting rocking chair front porches and one-car garages. Two spacious 3-bedroom floorplans are available, each offering 2.5 or 3.5 bathrooms and approximately 1,667 square feet of well-planned living space. Interior highlights include 42-inch upper kitchen cabinets, granite countertops, tile backsplash, Moen® fixtures in the bathrooms and a suite of Whirlpool stainless steel appliances.

Community amenities include scenic walking trails, a dog park, a children’s playground, and beautifully maintained green spaces, creating a peaceful environment perfect for relaxing or enjoying the outdoors.

Located just one mile from the loop and only two miles from Highway 316, Mill Creek Park is ideally positioned for access to all that Athens has to offer—from vibrant dining and shopping to live entertainment, the University of Georgia, and Athens Technical College. It’s the perfect blend of comfort, convenience, and community for families and professionals alike.

Prospective homebuyers are encouraged to join the VIP list for exclusive updates on Mill Creek Park. For more information, visit www.Rev3Homes.com.

About Rev3 Homes

Rev3 Homes is a full-service homebuilding company specializing in new home construction throughout the Southeast. With a primary focus on the single-family residential industry, Rev3 Homes is uniquely positioned to meet the demands of the Build-to-Rent and For-Sale Housing Markets. The company is focused on expansion throughout the Southeast and Florida, with immediate initiatives in the Atlanta Metro region, Huntsville, Alabama and Tallahassee, Florida.

This post is an advertorial piece contributed by a Patch Community Partner, a local brand partner. To learn more, click here.

This post is sponsored and contributed by Rev3 Homes, a Patch Brand Partner.

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3 Georgia cities included in new list of top 100 places to live in the US

Roswell had the sixth-highest quality of life score among cities included in the list, though its creators stipulated it was not meant to be a 1-100 ranking.ROSWELL, Ga. — Three Georgia cities have been included in a top-100 list of best places to live in the United States.The list published by the outlet Livability included Roswell, Athens and Augusta. Roswell had the ...

Roswell had the sixth-highest quality of life score among cities included in the list, though its creators stipulated it was not meant to be a 1-100 ranking.

ROSWELL, Ga. — Three Georgia cities have been included in a top-100 list of best places to live in the United States.

The list published by the outlet Livability included Roswell, Athens and Augusta. Roswell had the sixth-highest quality of life "LivScore" among the cities that made the list, though its publishers stressed it was not meant to be taken as a literal 1-100 ranking.

Livability bills its list as different for several factors, including that they only consider small and medium-sized cities with populations between 75,000-500,000 as well as a median home value of $500,000 or less.

"To us, that’s the sweet spot in size for getting plugged in, finding your people and feeling at home fast," the website states. "...Ours is the only list truly centered around affordability. Our cities may be smaller, but what you can accomplish in them is BIG."

The website said of Roswell: "With a prime location close to the city, a nearby airport and easy access to the Chattahoochee River, Roswell offers a combination of history, charm and modern amenities, including top-notch health care facilities and list-worthy schools, attractive neighborhoods and plenty of outdoor fun."

The writeup for Athens called it a city where "Southern charm meets a vibrant college town atmosphere." And Augusta, it said, "has much more to offer than just golf" including a great year-round climate, outdoor activities and median housing costs that are 50% lower than the national average.

For the full top-100, including other nearby cities such as Chattanooga, Greenville, Huntsville, Columbia, SC and Auburn, AL, check out the Livability website here.

For breaking live coverage and news conferences you can download 11Alive+, available 24 hours a day, 7 days a week on Roku, Apple TV and Amazon Fire TV.

Hundreds of Big Lots to reopen under new ownership. Are any in Georgia? See the full list

Last year it looked like Georgia could lose every Big Lots. Now, the future is looking brighter.Variety Wholesalers, the company behin...

Last year it looked like Georgia could lose every Big Lots. Now, the future is looking brighter.

Variety Wholesalers, the company behind Roses Discount stores, acquired 219 stores from Big Lots in February and has already begun reopening them. Here's what we know:

Are Big Lots stores reopening in Georgia

Nine Big Lots stores were reopened on April 10 as a first wave by Variety Wholesalers, according to news release. They included one in Kentucky, one in Louisiana, two in Mississippi, one in North Carolina, three in Tennessee, and one in Virginia.

Another 55 stores will open on May 1. The remaining stores will open through early June and lead up to a grand opening celebration that will take place across all stores this fall. This includes stores in Georgia, Alabama, the Carolinas, Florida, and more.

What Georgia Big Lots stores did Variety Wholesalers buy?

According to the Columbus Dispatch, Variety Wholesalers acquired 13 Big Lots stores in Georgia. They are:

63 Big Lots to see new life as Ollie's Bargain Outlets

Ollie's Bargain Outlets announced earlier this year that they had acquired 40 Big Lots for a total of 63 locations. This included one near Athens in Monroe.

Why did Big Lots go bankrupt?

Big Lots filed for Chapter 11 bankruptcy protection on Sept. 9, 2024. The company blamed inflation and high interest rates for taking a toll on its customers.

Los Angeles-based investment company Nexus Capital Management had agreed to buy most of its assets, the company said, but that deal fell through in December. Gordon Brothers then stepped in to buy Big Lots out of bankruptcy and then sell some of the stores to Variety.

Miguel Legoas is a Deep South Connect Team Reporter for Gannett/USA Today. Find him on X and Instagram @miguelegoas and email at[email protected].

Did Trump raise minimum wage to $25? What is Georgia's minimum wage?

Raising the minimum wage has been a popular idea, and multiple videos on social media claim ...

Raising the minimum wage has been a popular idea, and multiple videos on social media claim President Donald Trump is doing that.

The specific claim is that he's signed an executive order raising it to $25 starting April 15, a huge leap from the $7.25 federal minimum wage most have not had changed since 2009. So is it true? What is Georgia's minimum wage? Here's what we know:

Is Trump raising the minimum wage?

We can confirm the $25 is false as it has been fact checked by multiple organizations, including Snopes. When he was still president-elect in December, Trump said he would consider raising the federal minimum wage. But he has made no moves to do so, and his U.S. Secretary Scott Bessent said outright he does not believe they should change it.

If anything, the Trump Administration has done the opposite. In March, the Labor Department said it would no longer enforce the $17.75 per hour minimum wage for federal contractors that was started under former President Joe Biden in 2021, potentially resulting in a massive pay cut for hundreds of thousands of private sector workers.

Trump also issued an executive order eliminating collective bargaining to negotiate work conditions for agencies with national security missions. The union representing foreign service workers is suing, saying the order also strips bargaining rights from "three-quarters of the federal employees who are currently represented by federal sector unions, demonstrating that it was not a targeted assessment based on national security concerns."

What is the minimum wage in Georgia?

Georgia's minimum wage is $5.15 per hour, according to the state's department of labor. However, there are some limited exceptions allowing the federal minimum wage of $7.25 to apply. Under Georgia Code § 34-4-3, here are those exceptions:

There were five different bills discussed during some phase of this recent legislative assembly that would have raised the state's minimum wage, according to the Georgia Budget and Policy Institute. But, none of them crossed over.

Which states have the highest minimum wage?

While not technically a state, Washington D.C. has the highest minimum wage at $17.50, according to Statista. Excluding D.C., here are the top five states:

Which states have the lowest minimum wage?

Georgia actually has one of the lowest minimum wage rates, tied with Wyoming for the absolute lowest. Multiple states don't have minimum wage rates, like South Carolina and Alabama, don't have minimum wage laws, so employers subject to the Fair Labor Standards Act must pay the federal minimum of $7.25, according to the U.S. Department of Labor.

C. A. Bridges of The Daytona Beach News-Journal contributed to this article.

Miguel Legoas is a Deep South Connect Team Reporter for Gannett/USA Today. Find him on X and Instagram @miguelegoas and email at[email protected].

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Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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