Call Center Company in Antioch, CA
You don't have to be an all-A student from Contra Costa Medical Career College near Antioch to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Antioch, CA
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Antioch, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at TreVista Senior Living in Antioch, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Antioch, CA for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Antioch, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Antioch, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Antioch, CA
This Bay Area city is offering up to $100,000 to help first-time homebuyers
Sharon Songhttps://www.ktvu.com/news/bay-area-city-is-offering-up-100000-help-first-time-homebuyers
The BriefA new program has been launched in the city of Antioch, offering first-time homebuyers up to $100,000 to help purchase a home.The Antioch Home Ownership Program (AHOP) is in partnership with the nonprofit Bay Area Affordable Homeownership Alliance (BAAHA) and seeks to improve housing ...
The Brief
A new program has been launched in the city of Antioch, offering first-time homebuyers up to $100,000 to help purchase a home.
The Antioch Home Ownership Program (AHOP) is in partnership with the nonprofit Bay Area Affordable Homeownership Alliance (BAAHA) and seeks to improve housing security in the city, while making homeownership more accessible to its residents.
To be eligible, AHOP loan recipients must fall under the low-income or moderate-income limits defined by the U.S. Department of Housing and Urban Development (HUD).
By the numbers:
In the Contra Costa County city of Antioch, low income is defined as $87,550 for a single person. For a household of four, it’s about $125,000.
A single person making $134,250 falls under the moderate income cap, and for a household of four, the amount is $191,750.
In all Bay Area counties, earning six-figures can still be considered 'low income'
Other eligibility requirements include an application submitted to BAAHA, meeting a FICO credit score of more than 640, and having 3% saved as a down payment.
The subsidy recipients must also be first-time home buyers, although that definition is loose, meaning it requires that no one in the household has owned a home in the past three years prior to submitting an application.
Homeowner education requirement
Perhaps one of the most critical elements of the program, even before the application is submitted, is undergoing a six-hour HUD home buyer education course.
"This is really important," BAAHA Administrative Director Walter Zhovreboff explained to KTVU. "We’re trying to prevent default and prevent people failing in homeownership… because we want them to be successful, and we also want them to be committed to the process."
Zhovreboff noted that the educational course also provides a clear picture of what is required to be a homeowner, and in some cases, a potential applicant will realize they are not equipped after learning more about the necessary aspects of homeownership.
Applicants must submit a homebuyer education and counseling completion certificate provided by a HUD-approved education provider.
Dig deeper:
Under AHOP, the city of Antioch will provide as much as $60,000 of the subsidy.
The money is a loan and is offered with no interest and no payments required for 15 years.
The principal balance of the loan must be repaid in full along with shared appreciation either at the end of the 15 years, or if the property transfers ownership or title, or the home is refinanced with a cash-out loan.
"The amount of shared appreciation is established at the time of the home purchase by applying the percentage of the dollar amount of the AHOP loan provided in relation to the purchase price of the property," according to BAAHA.
So, if a recipient bought a home for $600K and received a loan of $60K from AHOP, then the shared appreciation to be paid back would equal 10%.
After 15 years, the payment price would take whatever the home's profit is at the time the loan is repaid, multiplied by the shared appreciation allocation of 10%.
The AHOP participant will be required to pay back that amount of the shared appreciation plus the original loan amount of $60K.
Other funding sources
Subsidy recipients can receive another $40,000 through participating partners, including the federal home loan bank WISH program.
Those grants do not have to be paid back and are forgiven in their entirety over five years, Zhovreboff noted.
To be eligible, a buyer has to put down $7,500 of their money into the transaction, and must themselves live in the home for five years. The homeowner can't rent out the property.
Limited grants
The money is being distributed on a first-come-first-served basis, with only a limited number of loans available.
Zhovreboff estimated the program would benefit about 15 households.
Big picture view:
The assistance program is the first of its kind in Antioch in recent years.
Last month, KTVU reported about another new Bay Area program for first-time homebuyers, offering residents as much as $200,000 in down payment assistance.
Under the Home Access Program, created by San Jose-based nonprofit Housing Trust Silicon Valley, recipients can get down-payment assistance of up to 40% of the home's purchasing price, at a max of $200,000.
That program benefits first-time homebuyers in Alameda and Contra Costa counties.
Zhovreboff noted that there is some uncertainty about future federal funding for programs like AHOP, due to the Trump administration's proposed cuts to HUD community block grants.
But he said, at the state level, efforts continue to be made to help residents achieve the dream of homeownership, both through legislation and through increased housing development initiatives.
"The state of California has made it a big priority to help homebuyers and help expand homeownership in the state," the affordable housing expert said. "They've provided generous funding resources, and as long as they can secure the funding sources, I think the state will stay active."
Zhovreboff highly recommended that those interested in applying to AHOP attend a free informational virtual workshop on Thursday, May 22 at 6 p.m.
A reservation is required, with the deadline to register on Wednesday, May 21, at 7 p.m.
Docuseries The Class follows Antioch students facing pandemic challenges
The Class is a six-part documentary series that follows the journey of seniors at Deer Valley High School in Antioch, CA, during the unprecedented 2020-2021 school year. Capturing their resilience, hope, and determination amidst the challenges of the pandemic, the series shines a light on the power of higher education. Mr. Cam, the school’s passionate new college adviser, and producer Jaye Fenderson, sat down with KTVU's Betty Yu to discuss the impact of the documentary, the obstacles the students faced, and the crucial role of mentorship.
May 10: Celebrate Antioch Foundation Set for Rivertown Wine Walk
CC News May 5https://contracosta.news/2025/05/05/may-10-celebrate-antioch-foundation-set-for-rivertown-wine-walk/
Join the Celebrate Antioch Foundation and downtown merchants on May 10 for its Rivertown Wine Walk and Artisan Faire. The event is from 12:00 pm to 4:00 pm in the City of Antioch.This is an afternoon of Art, Handmade Crafts, Wine Tasting and Live Music Performed by Project 4 Band! This is a free & fun, family-friendly event. This event is free to the public, but to participate in the wine tasting the cost is $25 in advance and $30 at t...
Join the Celebrate Antioch Foundation and downtown merchants on May 10 for its Rivertown Wine Walk and Artisan Faire. The event is from 12:00 pm to 4:00 pm in the City of Antioch.
This is an afternoon of Art, Handmade Crafts, Wine Tasting and Live Music Performed by Project 4 Band! This is a free & fun, family-friendly event. This event is free to the public, but to participate in the wine tasting the cost is $25 in advance and $30 at the door. You must be at least 21 years of age and provide a photo ID.
Tickets available at Willow Park Mercantile, Rivertown Treasure Chest or online at Eventbrite.com.
Fun Outdoor Wine Tasting Event! The Rivertown Business District is hosting local Wineries in Beautiful Downtown Antioch’s Rivertown Business District!
This is a Free Event to the Public to Enjoy Artisan Faire and Music, If you Wish to Participate in the Wine Walk You Must Purchase a Ticket and be At Least 21 Years of Age. Tickets are limited to 500 so its highly recommend you order tickets in advance. Tickets also sold at Willow Park Mercantile in Downtown Antioch CA
Participating Local Wineries & Merchants:
*Businesses Pouring Wine from 12pm -4:00pm
**Sponsored by Celebrate Antioch Foundation**
Free Public Parking: 2nd & E Streets, 2nd & F Streets, 2nd & Waldie Plaza, Between 2nd & 3rd City Hall, Across the Street from City Hall, Between 2nd & 3rd, Nick Rodriquez Comm. Center, 3rd & H Streets, 3rd & I Streets.
* TICKETS *
Artistisan Vendor Application https://form.jotform.com/250198971074161
For more upcoming events around Contra Costa County, visit our events calendar.
Grand Reopening of Antioch Walmart Supercenter Friday, April 4
Allen D. Paytonhttps://antiochherald.com/2025/04/grand-reopening-of-antioch-walmart-supercenter-friday-april-4/
Ribbon cutting, vendor samples, BMX Bike performancesBy Allen D. PaytonAccording to management staff, after undergoing $13 million of improvements, the Antioch Walmart Supercenter will hold a Grand Re-Opening Friday, April 4, 2025.A Ribbon Cutting will be held between 8:00 and 9:00 am. and during the ceremony the plan is to congratulate some of the original associates of the store.Plus, sampling by vendors such as Monster, Coke, Pepsi and Frito-Lay as well as BMX Bike per...
Ribbon cutting, vendor samples, BMX Bike performances
By Allen D. Payton
According to management staff, after undergoing $13 million of improvements, the Antioch Walmart Supercenter will hold a Grand Re-Opening Friday, April 4, 2025.
A Ribbon Cutting will be held between 8:00 and 9:00 am. and during the ceremony the plan is to congratulate some of the original associates of the store.
Plus, sampling by vendors such as Monster, Coke, Pepsi and Frito-Lay as well as BMX Bike performances.
First approved by the City Council in 1998, the store opened in 2000. It was approved for expansion to include a grocery section by the City Council in 2012. Then following a lawsuit and a 2013 state Supreme Court decision the expansion was allowed to proceed.
The latest improvements include a new building on the west side of the store for customer pick-ups.
The store, #2697, is located at 4893 Lone Tree Way in the Williamson Ranch Plaza. For more information visit www.walmart.com/store/2697-antioch-ca.
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This entry was posted on Thursday, April 3rd, 2025 at 6:29 pm and is filed under Business, News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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City of Antioch launches small business support program
antiochherald.comhttps://antiochherald.com/2025/04/city-of-antioch-launches-small-business-support-program/
« Chick-fil-A to open new restaurant in Antioch Thursday Antioch Chamber honors Mike’s Pastry Shop, Travis Credit Union as 2024 Businesses of the Year »Economic Development Department partners with ...
« Chick-fil-A to open new restaurant in Antioch Thursday
Antioch Chamber honors Mike’s Pastry Shop, Travis Credit Union as 2024 Businesses of the Year »
Economic Development Department partners with key stakeholders to offer direct services to the small business community.
By Collette Hanna, Executive Director, Alliance for Community Development & Jaden Baird, PIO, City of Antioch
ANTIOCH, CA — The City of Antioch Economic Development Department has launched the Antioch Business Collaborative, a collective effort to support the city’s small business community. The Antioch Business Collaborative brings together technical assistance providers and funders to provide one-on-one as well as group advisory services, and access to capital for small businesses located in the city of Antioch. It provides a range of resources to help ensure small business success in the Antioch community.
The Antioch Business Collaborative is an economic development initiative of the City of Antioch, with the goal of providing support to the over 3,000 small businesses in the city. The initiative is funded by the American Rescue Plan Act, with targeted support provided to businesses through 2027. Through the Antioch Business Collaborative, small businesses can contact one of the designated partners for help with any of the following services:
• Technical assistance on starting a business, writing a business plan, budgeting, financial management, marketing, and other topics• Workshops and accelerator programs• Assistance with access to capital including low-interest loans and grants
Antioch Business Collaborative partners include:• Alliance for Community Development• Arroyo West• East Bay Small Business Development Center• ESO Ventures• Pacific Community Ventures• Renaissance Center• Uptima Entrepreneur Cooperative• Working Solutions CDFI
In addition, according to Gaby Seltzer, the City’s Economic Recovery Corps Fellow, the Antioch Chamber of Commerce “has been actively involved as a supporting partner in this effort. The Chamber and the Antioch Business Collaborative are two separate but mutually supportive business resources. The Antioch Business Collaborative is a group of organizations funded by city contracts to provide free technical assistance to all Antioch businesses. The Chamber is a membership organization that provides input and promotes these services to its members.”
“We are very proud to support the small business community in Antioch, understanding that they play a critical role in building the entire Antioch economy. Our businesses deserve support to help them grow and thrive, and our residents and community need their existence for our everyday needs of goods and services. We’re happy to have this partnership in place to build and grow the Antioch economy,” said Brad Helfenberger.
Businesses can visit www.growfromwithinantioch.com to learn more about the Antioch Business Collaborative and to find a partner with which to work on growing their business.
Allen D. Payton contributed to this report.
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