Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Antioch, CA

You don't have to be an all-A student from Contra Costa Medical Career College near Antioch to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Antioch, CA

The ABC Marketing Services Difference

For over 20 years, our call center company in Antioch, CA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Antioch, CA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at TreVista Senior Living in Antioch, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Antioch, CA

Why Hire a Call Center Company in Antioch, CA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Antioch, CA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Antioch, CA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Antioch, CA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Antioch, CA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Antioch, CA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Antioch, CA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Antioch, CA

East Bay Developers Charged With Bribery in Alleged Antioch Housing Scheme

Federal prosecutors this week announced bribery and conspiracy charges against the owners of an East Bay housing development firm, alleging they offered an Antioch city council member thousands of dollars to help approve a residential project in the city.At least the alleged bribe was proffered in a reusable cup.According t...

Federal prosecutors this week announced bribery and conspiracy charges against the owners of an East Bay housing development firm, alleging they offered an Antioch city council member thousands of dollars to help approve a residential project in the city.

At least the alleged bribe was proffered in a reusable cup.

According to the indictment, David Sanson, 60, and his 33-year-old son, Trent Sanson, met on several occasions with the unnamed council member in June 2024. The owners of Concord-based DeNova Homes first offered $10,000 and then tried to sweeten the deal with an additional $5,000 in cash stuffed inside a travel coffee mug branded with the company’s logo.

The alleged transaction by the father-son duo came after a city of Antioch planning agency opposed approval of DeNova’s proposed 533-unit Aviano housing development, saying the company had not completed all required public infrastructure improvements.

The indictment describes a video-recorded meeting on June 12 between Trent Sanson, a Walnut Creek resident, and the council member, during which Sanson allegedly asked the council member to place a motion on the City Council agenda to approve the next phase of the project. He said his father, who now lives in Montana, was willing to pay $10,000 in exchange for the favor.

“You’re not going to see anything directly, but Dave will be doing something for you,” Trent Sanson allegedly told the council member during that first meeting, adding that his father would likely give $5,000 in cash and another $5,000 as a donation to a political action committee or as an independent expenditure.

Several weeks earlier, the council member had received a text from Trent Sanson requesting the meeting to discuss the project. The council member notified the FBI in advance, and agents set up the clandestine video recording.

When reached for comment, former Antioch City Councilmember Mike Barbanica, who was on the Council last year, declined to say whether he was the official who reported the alleged bribe.

“I’ve always had a policy that if there’s an active investigation, I don’t comment on it,” he told KQED, adding that elected officials had an obligation to “do business correctly, do business the right way.”

In a statement to KQED, Winston Chan, David Sanson’s attorney, referred to his client as “a respected business leader and philanthropist” with a 30-year track record of building homes in Northern California. Without providing specific details or evidence, he said David Sanson had been “trapped into a web of deceit” orchestrated by “a controversial local politico, whose own suspect personal motivations we look forward to exposing.”

“We are reviewing the government’s allegations closely and caution against any rush to judgment based on mere allegations that present a one-sided story. We are confident the facts will show that Dave is innocent,” Chan said.

He continued: “It’s incredibly disappointing that Dave’s reputation — built on a decades-long career of creating opportunities for residents of cities like Antioch, that have struggled for years to keep up with housing needs and other challenges — is being dragged through the mud.”

A representative for DeNova Homes, which has been building housing developments in cities across the Bay Area for 35 years, told the San Francisco Chronicle that the company was not implicated in the case and said that David Sanson is no longer involved in the company’s leadership or daily operations.

David Sanson is still listed on the company’s site as a founder and “Chief Executive Officer Emeritus.” There is no mention of his son.

New Chick-Fil-A Opens Thursday In Antioch

ANTIOCH, CA — A new Chick-fil-A® restaurant is set to open soon in Antioch.The Chick-fil-A at Lone Tree Way will officially open for business at 6:30 a.m. Thursday, April 3.The restaurant is bringing 100 jobs to the community and will be run by owner-operator Evan Hawthorne—fulfilling a dream nearly eight years in the making. Hawthorne started his journey with Chick-fil-A as a team member at his father-in-law’s restaurant in Fremont and advanced to general manager. Now, he is thrilled to become the local o...

ANTIOCH, CA — A new Chick-fil-A® restaurant is set to open soon in Antioch.

The Chick-fil-A at Lone Tree Way will officially open for business at 6:30 a.m. Thursday, April 3.

The restaurant is bringing 100 jobs to the community and will be run by owner-operator Evan Hawthorne—fulfilling a dream nearly eight years in the making. Hawthorne started his journey with Chick-fil-A as a team member at his father-in-law’s restaurant in Fremont and advanced to general manager. Now, he is thrilled to become the local owner-operator of the first Chick-fil-A in Antioch.

"Chick-fil-A holds a special place in my family’s heart, and I am forever grateful to my father-in-law for introducing me to the brand—it has truly changed my life," Hawthorne said.

To celebrate moo-ving into town, Hawthorne and his team will give one free entree to community members who visit the restaurant on opening day decked in their finest cow spots. Whether it’s a full-on cow suit or a simple cow-spotted accessory, all guests are encouraged to join the fun.

Find out what's happening in Concordfor free with the latest updates from Patch.

It is a way to celebrate the new food spot and Chick-fil-A's iconic cows seen in TV commercials and on billboards. Guests dressed in cow attire on opening day can redeem the free offer inside the restaurant or in the drive-thru.

Keeping the celebration going, Hawthorne plans to give back to the Antioch community by:

"As we open our doors in Antioch, my goal is to make a meaningful impact by bringing our community together through service and care," Hawthorne said. "I look forward to mentoring future generations while serving great food with genuine hospitality.”

Chick-fil-A at 5705 Lone Tree Way in Antioch will be open 6:30 a.m.-10 p.m. Monday through Saturday for dine-in, drive-thru and carry-out. The restaurant is closed every Sunday.

Community members can stay up to date on Chick-fil-A Antioch via Facebook and Instagram.

Rivertown Easter Egg-stravaganza in historic, downtown Antioch Saturday, April 19

« Grand Reopening of Antioch Walmart Supercenter Friday, April 4Chamber honors 2024/25 Antioch Veterans of the Year, presents special posthumous award »Easter Egg Hunts, photos with the Easter Bunny and ...

« Grand Reopening of Antioch Walmart Supercenter Friday, April 4

Chamber honors 2024/25 Antioch Veterans of the Year, presents special posthumous award »

Easter Egg Hunts, photos with the Easter Bunny and Petting Zoo, plus, Stuffed Animal Giveaway!

Join us for an afternoon of Easter Egg Hunting and pictures with the Easter Bunny, Saturday, April 9, 2025.This is a free and fun, family-friendly event for the public. Rivertown businesses have a Merchant-2-Merchant egg hunt from 12:00 to 4:00 pm.

Events at Waldie Plaza, on W. 2nd Street across from City Hall, include a Petting Zoo from 1:00 to 3:00 pm, photos with the Easter Bunny at Rivertown Treasure Chest at 306 G Street from 11:00 am to 2:00 p.m. sponsored by Jim Lanter State Farm, then at Waldie Plaza plus, another Easter Egg Hunt from 3:00 to 4:00 pm.

K-911 Animal Rescue kindly donated 600 stuffed animals to be distributed throughout Rivertown Merchant stores, so every child gets one while supplies last.

Visit the following Participating Merchants in Antioch’s historic, downtown Rivertown: Almost There Travel • Royal Banquet • Abuelita’s House Pastries & Deli • Guadalajara Taqueria • Sweets on Second • Flying Dutchman Tattoo • Antioch Chamber of Commerce • Jim Lanter State Farm Insurance • Rivertown Community Church • Feral Unicorn Snack Emporium • Chef Jeff’s Smash Burgers • Ellie’s Grooming • TNT Smoothie & Juice Bar • The 4 Seasonings Steakhouse • Rivertown Treasure Chest • HIMC Hair Studio • Studio B Dance Studio • La Plazuela Restaurant • Antioch Community Federal Credit Union • Willow Park Mercantile.

Presented by Celebrate Antioch Foundation and the Rivertown merchants. Learn more at www.celebrateantioch.org and www.downtownantioch.com. Follow the Rivertown merchants, events and activities at www.facebook.com/antiochrivertown or on the Downtown Antioch Assocation page on Facebook.

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Chick-fil-A Announces New Bay Area Restaurant

Cows eat free on opening day at Chick-fil-A Antioch at Lone Tree Way ANTIOCH, Calif. (March 26, 2025) – A new Chick-fil-A® restaurant will begin serving guests in Antioch on Thursday, April 3 at 6:30 a.m. Chick-fil-A, Inc. has selected Evan Hawthorne to serve as the local Owner-Operator of Chick-fil-A Antioch at Lone Tree Way. The new restaurant brings approximately 100 jobs to the community. To celebrate the restaurant moo-ving into town, Hawthorne and his team are inviting the community...

Cows eat free on opening day at Chick-fil-A Antioch at Lone Tree Way

ANTIOCH, Calif. (March 26, 2025) – A new Chick-fil-A® restaurant will begin serving guests in Antioch on Thursday, April 3 at 6:30 a.m. Chick-fil-A, Inc. has selected Evan Hawthorne to serve as the local Owner-Operator of Chick-fil-A Antioch at Lone Tree Way. The new restaurant brings approximately 100 jobs to the community. To celebrate the restaurant moo-ving into town, Hawthorne and his team are inviting the community to show off their cow spots at the restaurant on opening day for one free entrée*! Whether it’s a full cow suit or a simple cow-spotted accessory, Guests of all ages are encouraged to join the fun. The celebration takes place on opening day, offering the community a chance to celebrate the iconic Chick-fil-A Cows seen in TV commercials and on billboards. Guests dressed in cow attire can redeem the offer of one free entrée inside the restaurant or in the drive-thru. Located at 5705 Lone Tree Way, Chick-fil-A Antioch at Lone Tree Way will serve Guests Monday through Saturday from 6:30 a.m. to 10 p.m., offering dine-in, drive-thru and carry-out. Locally Owned and Operated

Caring for the Antioch Community Hawthorne is committed to giving back to the Antioch community by:

For the latest news and updates on Chick-fil-A Antioch at Lone Tree Way, visit the restaurant’s Facebook page and follow along on Instagram. For more on Chick-fil-A's high-quality menu options, click here. *Guests who dress in cow attire on opening day can redeem the offer of one free entrée inside the restaurant or in the drive-thru. Breakfast offer options are a Chick-fil-A® Chicken Biscuit, Egg White Grill or 4-ct Chick-fil-A Chick-n-Minis® . Lunch/dinner offer options are Chick-fil-A® Chicken Sandwich, Spicy Chicken Sandwich, 8-ct Grilled Nuggets and a 5-ct Nugget Kid's Meal for kids. The offer is limited to one per person in cow attire, per day, while supplies last. Customizations are not available for this offer and no purchase is necessary. See the restaurant for more details. About Chick-fil-A, Inc. Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, known for its freshly-prepared food, signature hospitality and unique franchise model. More than 200,000 Team Members are employed by local Owner-Operators in more than 3,000 restaurants across the United States, Canada and Puerto Rico. Chick-fil-A opened its first restaurant in the UK in early 2025 with the goal of launching five locations across the UK within the next two years. The first Singapore restaurant is set to open in late 2025, marking the brand's entry into Asia. Chick-fil-A local Owner-Operators live and work in the communities their restaurants serve, each supporting local efforts to address hunger, education, and making a positive impact. The family-owned and privately held company was founded in 1967 by S. Truett Cathy. More information on Chick-fil-A is available at www.chick-fil-a.com and @ChickfilANews.

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Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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