Call Center Company in Anchorage, AK
You don't have to be an all-A student from Alaska Pacific University near Anchorage to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Anchorage, AK
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Anchorage, AK has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Baxter Senior Living in Anchorage, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Anchorage, AK for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Anchorage, AK can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Anchorage, AK, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Anchorage, AK
Alaska Airlines suspends red-carpet ceremonial fly-out of first Copper River king salmon
James Brookshttps://www.alaskasnewssource.com/2025/05/29/alaska-airlines-suspends-red-carpet-ceremonial-fly-out-first-copper-river-king-salmon/
ANCHORAGE, Alaska (ALASKA BEACON) - Alaska Airlines has stopped rolling out the red carpet for the opening of Alaska’s salmon season, according to James Brooks from the Alaska Beacon.The airline has paused a 15-year-old program that celebrates the Copper River salmon run, one of Alaska’s earliest commercial salmon fisheries, the company confirmed by email....
ANCHORAGE, Alaska (ALASKA BEACON) - Alaska Airlines has stopped rolling out the red carpet for the opening of Alaska’s salmon season, according to James Brooks from the Alaska Beacon.
The airline has paused a 15-year-old program that celebrates the Copper River salmon run, one of Alaska’s earliest commercial salmon fisheries, the company confirmed by email.
For more than a decade, Alaska Airlines observed the unofficial opening of Alaska’s salmon season by flying a king salmon from Cordova to Seattle, where it was presented to chefs in a red carpet photo opportunity known as the First Fish event.
Last year, the company switched things up with an event in Boston, instead of Seattle. This year, the company didn’t publicly mark the start of the salmon season.
“I wouldn’t describe it as an end — more of a pause. We’ve had a lot of exciting developments at Alaska Air Cargo, including the addition of new widebody cargo operations alongside our regular domestic and in-state service. Given the increased activity, we made the decision to pause this year’s First Fish event,” said Tim Thompson, Alaska Airlines’ public affairs manager, by email.
Thompson said the company is still committed to flying out Alaska’s seafood.
“Since last Friday, we’ve already transported over 150,000 pounds of Copper River salmon out of Cordova,” he said by email.
The decision to pause the “First Fish” event comes amid an uncertain time for Alaska’s commercial king salmon fishery.
While the state is forecasting better returns for pink, sockeye, coho and chum salmon, king salmon — formally called Chinook salmon — aren’t faring as well.
Last year, Alaska fishermen harvested 244,000 Chinook, according to figures from the Alaska Department of Fish and Game. This year’s harvest is expected to be only 144,000 fish, and the state has significantly restricted commercial fishing for Chinook and other species of salmon, to allow for more fish to return.
This month, a conservation group filed a lawsuit as part of a campaign to urge the federal government to list Gulf of Alaska king salmon as threatened or endangered. The same group has successfully convinced many restaurants in Seattle — Alaska Airlines’ home city — to remove king salmon from their menus.
The Alaska seafood industry has been struggling to weather economic and environmental forces over the last several years, including low prices, high operating costs and a shrunken global market share, prompting a state legislative task force and some new actions to provide aid to the industry.
Christa Hoover is the director of the Copper River/Prince William Sound Marketing Association, which promotes the region’s fish on behalf of its fishermen.
She said that regardless of the reason for Alaska Airlines’ decision, the First Fish program will be missed as long as it’s gone.
“It was a great, fun event for us to be part of, and we look forward to it every year,” she said. It built this really great excitement. And it wasn’t solely focused on Copper River salmon. It was timed with ours because traditionally, we start the season off, but it was just really fun. You could feel the energy of it, and then you watch that energy kind of reverberate across the country. And it was just a really fun way to start the season, and we miss it terribly.”
This story has been republished with permission from the Alaska Beacon.
Providence to close Alaska’s only short-term adolescent mental health crisis center
Michelle Theriault Bootshttps://www.adn.com/alaska-news/anchorage/2025/05/01/providence-to-close-alaskas-only-short-term-adolescent-mental-health-crisis-center/
Alaska’s only short-term residential mental health program for adolescents is closing, cutting off a critical service in a state where options for teenagers in crisis are already limited.Providence Alaska will close its Crisis Recovery Center in mid-May, the health care system said this week. Officials said the unexpected loss of a $1.2 million state health department grant led to the decision to close the facility located on Piper Street in Anchorage next to the Alaska Psychiatric Institute.Providence, the nonprofit Cath...
Alaska’s only short-term residential mental health program for adolescents is closing, cutting off a critical service in a state where options for teenagers in crisis are already limited.
Providence Alaska will close its Crisis Recovery Center in mid-May, the health care system said this week. Officials said the unexpected loss of a $1.2 million state health department grant led to the decision to close the facility located on Piper Street in Anchorage next to the Alaska Psychiatric Institute.
Providence, the nonprofit Catholic health care system giant that operates the center, also operates the state’s largest hospital.
Since 2007, the Crisis Recovery Center has served adolescents who are suicidal, harming themselves or otherwise in crisis with an intensive, inpatient therapeutic program. It is the only program of its kind in Alaska.
The pending loss of the facility is “devastating,” said Amanda Metivier, the co-founder of Facing Foster Care in Alaska, a nonprofit advocacy group for youth in the foster care system.
Without it, Metivier said, more Alaska youths who are suicidal, self-harming or otherwise in need of care may end up in hospital emergency rooms, sometimes for days on end; at North Star Behavioral Health, the private, for-profit psychiatric treatment facility in Anchorage; or at Outside facilities thousands of miles away.
In recent years, North Star and its parent company have been the subject of federal investigation, lawsuits and legislation aimed at providing more oversight of youth in locked psychiatric hospitals.
In a statement Wednesday, Providence blamed the closure on the loss of the annual grant administered by the state that was “rescinded by the government” in March.
Without the grant, the hospital statement said, the Crisis Recovery Center was projected to lose $2 million annually.
“Without sustainable funding we can no longer operate the CRC,” it said. “This decision does not reflect the quality of patient care or dedication of our caregivers.”
The $1.2 million annual grant came from a federally funded state Department of Health treatment and recovery grant, state health department officials said in a statement.
It was cut as the Trump administration yanked back lingering COVID-related grants in March, including billions sent to state health departments across the country. The resulting cuts prompted the loss of 30 state health department positions, among other programs.
“Due to the federal government’s early termination of remaining COVID-related appropriations in March, (the state) was required to cancel the COVID-funded portion of the grant that was supporting the subacute adolescent psychiatric treatment center,” the health department said, in reference to the Crisis Recovery Center closure.
The funds tied to COVID relief were scheduled to end Sept. 30, according to the Department of Health.
Providence, which owns five hospitals and 28 clinics across Alaska, warned its employees in a letter reported by the Oregonian earlier in April of a “perfect storm” of economic pressures.
In a statement, Providence said it was “facing headwinds in its health care ministry,” including “proposed cuts to Medicare and Medicaid, a national labor shortage, higher prices for medical supplies and pharmaceuticals due to inflation, and delayed and denied payment from commercial insurers.”
The grant money was a “significant portion” of the center’s annual $3 million budget, Providence officials said in an email Thursday. The hospital system said it wasn’t aware the source of the money for the $1.2 million annual grant “had been changed to federal dollars until after the grant termination.”
The hospital system appealed the state’s decision and was denied, officials said.
The state “understands the critical nature of these services,” the Department of Health said in its statement. “We understand the many fiscal pressures occurring across the health care system and look forward to seeing how Providence plans to keep the commitments they’ve made to the Anchorage area and the state regarding behavioral health crisis services.”
Alaska has long had a much higher suicide rate than the national average. Emergency room visits related to suicide attempts are highest among youths ages 11-14 and 15-19, according to state data.
A state survey released last year found that 19% of high school students polled reported attempting suicide at least once within the past year, up from 9% in in 2011, while 23% said they considered suicide. Some 43% of respondents said they felt persistently sad or hopeless.
The center seemed to be the rare place where youths in foster care who spent time there left with good things to say, Metivier said.
“It also has positive reviews from youth,” she said. “It’s the setting that’s least restrictive, and it really is therapeutic and supportive.”
The loss of the center signals a “a real problem for the state,” which generally needs more bed space and capacity for mental and behavioral health patients, youth and adult, said Ann Ringstad, the director of the Alaska chapter of the National Alliance on Mental Illness.
Patients come in through referrals from health care providers, or from desperate visits to the emergency room, said Emily Nelson, a mental health counselor for the program.
For many, it’s the first time in a hospital, Nelson said. Often it is the patient’s first time in a residential setting for mental health care, she said.
“The need is there,” she said.
The center serves adolescents who are considered “subacute,” meaning that are not safe at home, often because of the risk of self harm or suicide, but don’t require higher level hospital emergency care and treatment. The average stay is about three weeks, much shorter than traditional residential psychiatric programs for youth, where teens often stay from nine months to a year.
Nelson made a public post about the Crisis Recovery Center’s impending closure on Facebook. Reactions have poured in, she said.
“I’ve had lots of people reach out to me and say that the (center) saved their life, or saved their child’s life,” she said.
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