Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Alexandria, VA

You don't have to be an all-A student from Northern Virginia Community College Alexandria Campus near Alexandria to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Alexandria, VA

The ABC Marketing Services Difference

For over 20 years, our call center company in Alexandria, VA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Alexandria, VA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Cogir of West End, Alexandria in Alexandria, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Alexandria, VA

Why Hire a Call Center Company in Alexandria, VA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Alexandria, VA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Alexandria, VA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Alexandria, VA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Alexandria, VA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Alexandria, VA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Alexandria, VA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Alexandria, VA

Where To Enjoy 2025 Easter Brunch In Alexandria: See Long List Of Options

ALEXANDRIA, VA — If you want Easter brunch and don’t want to cook it, plenty of Alexandria restaurants will open Sunday, April 20, to take care of the preparation.Don’t waste time, though. Tables book quickly.Here are a few of them from the online reservation service OpenTable and other sources:Find out what's happening in Old Town Alexandriafor free with the latest updates from Patch.Several upscale chains with locations ...

ALEXANDRIA, VA — If you want Easter brunch and don’t want to cook it, plenty of Alexandria restaurants will open Sunday, April 20, to take care of the preparation.

Don’t waste time, though. Tables book quickly.

Here are a few of them from the online reservation service OpenTable and other sources:

Find out what's happening in Old Town Alexandriafor free with the latest updates from Patch.

Several upscale chains with locations in Northern Virginia have announced Easter brunch hours as well, including familiar names like Fleming’s Prime Steakhouse & Wine Bar, Chima Steakhouse, Eddie V's, Wildfire, The Capital Grille and Ruth’s Chris Steak House are open on Easter. It’s a good idea to call ahead for reservations.

Several casual restaurants are open for Easter as well, including Applebee’s, The Cheesecake Factory, Chili’s, Cracker Barrel, Panera Bread, Olive Garden, Perkins, and Texas Roadhouse.

As always, it’s a good idea to call ahead to make sure the chain locations near you are open.

City of Alexandria Presents Proclamation to Prevent Light Pollution

This post was contributed by a community member. The views expressed here are the author's own.Neighbor NewsAlexandria, Virginia to Proclaim April 21-28, 2025 International Dark Sky WeekAsha Sedalia Bruot, Community ContributorAlexandria, VA – The City of Alexandria, Virginia, will officially proclaim April...

This post was contributed by a community member. The views expressed here are the author's own.

Neighbor News

Alexandria, Virginia to Proclaim April 21-28, 2025 International Dark Sky Week

Asha Sedalia Bruot, Community Contributor

Alexandria, VA – The City of Alexandria, Virginia, will officially proclaim April 21 to 28, 2025, as International Dark Sky Week, on Fri., April 18 at 11 AM on the wharf at the Torpedo Factory in Alexandria, Virginia. They join a global movement to raise awareness about the importance of dark skies and the detrimental effects of light pollution. Alexandria, Va. Councilwoman Jacinta Greene will present the proclamation signed by Alexandria, Virginia Mayor Alyia Gaskins, acknowledging the city’s commitment to responsible lighting practices and environmental sustainability. For more information, to volunteer or to donate, go to www.darkskyfriends.org.

The proclamation highlights the city’s proactive measures in addressing light pollution; includes the adoption of DarkSky International criteria for Community Friendly Outdoor Sports Lighting and the certification of five athletic fields meeting these standards. It also recognizes Alexandria's ongoing efforts to convert streetlights to energy-efficient LEDs and the city’s Eco-City Charter, which prioritizes ecological sustainability.

"We are thrilled to have Alexandria, Virginia join our global community in celebrating International Dark Sky Week," said Eileen Kragie, founder/president of Dark Sky Friends. "Protecting our dark skies is not only crucial for the environment but also for the health and well-being of our residents. By reducing light pollution, we can enhance our quality of life and preserve the wonder of the night sky for nature, wildlife and future generations," said Kragie.

The proclamation emphasizes the adverse effects of light pollution, including sleep deprivation and the loss of the natural night sky’s beauty and wonder. It encourages residents to participate in International Dark Sky Week by:

Other Virginia communities that will announce International Dark Sky Week proclamations in April include: Town of Vienna, City of Falls Church, City of Fairfax and Fairfax County.

Find out what's happening in Greater Alexandriafor free with the latest updates from Patch.

About International Dark Sky Week:

International Dark Sky Week is a global event held annually to raise awareness about the negative impacts of light pollution and to promote the importance of dark skies for the environment, wildlife, and human health. https://idsw.darksky.org/

About Dark Sky Friends:

Dark Sky Friends , a non-profit organization, promotes education and programs about responsible outdoor light at night. Our organization works to eliminate light pollution and light trespass, to advocate for local, state and national ordinances and legislation to prevent light pollution and light trespass across the globe. www.darkskyfriends.org.

These Are VA’s Safest Hospitals, New Ranking Says

More than 30 hospitals in Virginia earned "A" grades based on safety, according to new rankings released by Leapfrog.Megan VerHelst, Patch Staff|Updated Thu, May 1, 2025 at 1:52 pm ETVIRGINIA — A new hospital safety report released Thursday shows more than 47 percent of hospitals in Virginia earned “A” grades based on their ability to protect their patients from often preventable harm....

More than 30 hospitals in Virginia earned "A" grades based on safety, according to new rankings released by Leapfrog.

Megan VerHelst, Patch Staff

|Updated Thu, May 1, 2025 at 1:52 pm ET

VIRGINIA — A new hospital safety report released Thursday shows more than 47 percent of hospitals in Virginia earned “A” grades based on their ability to protect their patients from often preventable harm.

Among those hospitals cited in The Leapfrog Group’s Spring 2025 Hospital Safety Grades, 20 percent in Virginia were designated “Straight A” hospitals for sustaining their top scores for five or more consecutive grading periods. Nationwide, 346 hospitals — 12 percent of all eligible hospitals — were named to this select group.

Even more elite are the 11 hospitals that earned A grades on all 27 evaluation rounds over the 13 years of the report card. On this list are Inova Loudoun Hospital, Sentara CarePlex Hospital and Sentara Leigh Hospital in Virginia.

This list also includes Mayo Clinic-Phoenix in Arizona; French Hospital Medical Center and Kaiser Permanente Orange County-Anaheim Medical Center in California; Endeavor Health Elmhurst Hospital, Northwestern Medicine Central DuPage Hospital and University of Chicago Medical Center in Illinois; Saint Anne’s Hospital (Massachusetts); and Mason Medical Center in Washington.

According to the safety grades, no hospitals in Virginia received an 'F' or ‘D’ grade. (Deleted if not applicable). Additionally, 13 hospitals earned a 'C'.

Find out what's happening in Old Town Alexandriafor free with the latest updates from Patch.

The biannual reports from the independent hospital safety watchdog group assign ‘A,’ ‘B,' 'C,' 'D ' or 'F' grades to all U.S. general hospitals based on how well they prevent medical errors, accidents, injuries and infections. These mistakes harm one in four hospital patients and cause as many as 250,000 deaths every year.

Virginia ranks fifth among all states for the percentage of hospitals receiving “A” grades in the spring 2025 report card. In the fall rankings, Virginia ranked second on that report card.

The states with the highest percentage of A Grades for spring 2025 are Utah, Rhode Island, New Jersey, Connecticut, South Carolina and Virginia.

The elite “Straight A” hospitals in Virginia cited for consistently high safety performance are:

Leah Binder, the president and chief executive of The Leapfrog Group, said “A” grades should be a source of pride for hospitals, but she warned them not to “rest on that laurel.”

“Patient safety is a relentless, never-ending quest to put patients first,” she said in a news release. “That’s why Leapfrog is highlighting the hospitals across the U.S. that have earned Straight A’s for over two years. Sustaining an A over multiple years reflects a deep-rooted commitment to patient safety.”

Other “A” hospitals in Virginia are:

The top five states with the highest share of Straight A hospitals since spring 2023 are Utah (29 percent), Connecticut (29 percent), New Jersey (27 percent), Rhode Island (22 percent) and Virginia (20 percent).

States with no Straight A hospitals for consistent performance over the past five grading cycles are Alaska, Delaware, Hawaii, Iowa, North Dakota, Nebraska, New Mexico, Nevada, South Dakota, Vermont, West Virginia, Wyoming and Washington, D.C.

You can see the full rankings, including the hospitals that scored lower than an 'A,' here.

Editor's Note: A previous version of this story said 32 hospitals received A grades. The correct number was 34. The headline has been updated to reflect that.

Get more local news delivered straight to your inbox. Sign up for free Patch newsletters and alerts.

Easter Egg Hunt & Breakfast

This post was contributed by a community member. The views expressed here are the author's own.Old Town Alexandria|Local EventSun, Apr 20, 2025 at 10:00 AM2723 King St, Alexandria, VA, 22302More info hereAll ages welcome! Join us on Easter Sunday for an egg hunt & breakfast at 10 am. Bring a basket...

This post was contributed by a community member. The views expressed here are the author's own.

Old Town Alexandria|Local Event

Sun, Apr 20, 2025 at 10:00 AM
2723 King St, Alexandria, VA, 22302
More info here

All ages welcome! Join us on Easter Sunday for an egg hunt & breakfast at 10 am. Bring a basket and pick up as many eggs as you can find. Celebration worship follows at 11 am.

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Strawberry Fields Forever

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Heirloom- Silver & Brass Restoration Services: THURSDAYS 10-4

Thursday, 10:00 amOld Town Alexandria, VA

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Joseph and The Amazing Technicolor Dreamcoat

Thursday, 7:00 pmOld Town Alexandria, VA

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Spring Into Art @ National Harbor ~ Mother’s Day Celebration

Saturday, 11:00 amNational Harbor, MD

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Mother's Day Workshop: Pressed to Impress

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Retired Federal Worker Irene Burrus Celebrates 110th Birthday in Alexandria, Virginia

ALEXANDRIA, VA – Irene Burrus, a former federal worker and resident at Tilden Memory Care in Alexandria, celebrated her 110th birthday on April 5, 2025.Zebra first reported Ms. Burrus’ birthday ...

ALEXANDRIA, VA – Irene Burrus, a former federal worker and resident at Tilden Memory Care in Alexandria, celebrated her 110th birthday on April 5, 2025.

Zebra first reported Ms. Burrus’ birthday via its Facebook page about two weeks ago.

Her story was recently verified and archived with LongeviQuest, the global authority on maximum human longevity. “We admire the strength and wisdom of the people we research, and we created this platform to share their stories,” says the organization. One of their researchers, Eli Logan, reached out to a family member for more information.

Burrus had five siblings—two brothers and three sisters. Longevity ran in her family—each of her sisters lived into their mid to late 90s—though her mother passed away at the age of 49 from diabetes.

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She never married or had children. But she led a remarkably independent life, living in the same apartment in Alexandria, Virginia, for over 50 years. “Instead of owning a car, she relied entirely on public transportation to get around,” reported LongeviQuest.

O’Flaherty, who visited with Burrus on April 2, brought balloons and a card, and spent some time with her. “I met Mr. Chilcoat, who owns and runs Tilden Memory Care, at the recent Senior Services of Alexandria gala, and he told me about Irene. I just had to visit her,” said O’Flaherty, who that ight was being honored with the Community Spirit Award for her volunteer work with seniors.

“He told me that Irene grew up on a hog farm, and had a really important job with the federal government for many, many years. It seemed kinda high level. Maybe she was even a spy, who knows?”

Even after she was 100, Irene remained an avid reader with kept up with current events and politics. “Remarkably, she continued to care for herself well into her centenarian years. In her younger days, she enjoyed staying active and frequently traveled, embracing life with energy and curiosity,” Logan reported in LongeviQuest.

“I sang to her. On my phone I played the old World War One song K-K-K-Katy, and Irene’s hands came out from under the blanket. She was trying to keep time,” said O’Flaherty. “I spend a lot of time with older people. Music of their past is the one thing I find that always lights a spark.”

TRENDING IN ALEXANDRIA: Don’t Miss the Old Town Alexandria Garden Tour, April 26

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Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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