Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Allentown, PA

You don't have to be an all-A student from Muhlenberg College near Allentown to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Allentown, PA

The ABC Marketing Services Difference

For over 20 years, our call center company in Allentown, PA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Allentown, PA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Riverton Enhanced Senior Living in Allentown, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Allentown, PA

Why Hire a Call Center Company in Allentown, PA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Allentown, PA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Allentown, PA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Allentown, PA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Allentown, PA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Allentown, PA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Allentown, PA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Allentown, PA

Ontelaunee Twp, PA – Auto Crash at Park Rd & Allentown Pike Causes Injuries

Ontelaunee Twp, PA (May 10, 2025) – First responders, including paramedics, assessed and treated individuals hurt in a crash that occurred late Friday night in Ontelaunee Township. The incident took place at the intersection of Park Rd and Allentown Pike just before 10:00 p.m., involving what was reported as a two-vehicle collision.Emergency personnel quickly arrived at the scene to render aid to those injured. Details regarding the severity of the injuries or the number of individuals treated were not immediately made av...

Ontelaunee Twp, PA (May 10, 2025) – First responders, including paramedics, assessed and treated individuals hurt in a crash that occurred late Friday night in Ontelaunee Township. The incident took place at the intersection of Park Rd and Allentown Pike just before 10:00 p.m., involving what was reported as a two-vehicle collision.

Emergency personnel quickly arrived at the scene to render aid to those injured. Details regarding the severity of the injuries or the number of individuals treated were not immediately made available. Crews worked to stabilize the situation while managing traffic flow through the busy intersection near commercial and commuter routes.

The exact cause of the crash has not yet been released, and investigators are currently reviewing the events that led up to the collision. Officials closed portions of the roadway temporarily to allow responders to assist those affected and to safely clear debris.

Our thoughts remain with everyone impacted by this accident, and we wish those injured a full recovery.

Multi-Vehicle Accidents in Pennsylvania Townships

Roadways like Allentown Pike are frequently traveled routes that serve as key arteries for both local residents and through traffic in Berks County. In growing townships like Ontelaunee, intersections such as Park Rd have become increasingly prone to multi-vehicle crashes, particularly during evening hours.

Pennsylvania crash data reveals that accidents involving multiple vehicles account for a significant percentage of traffic-related injuries each year. Many of these incidents stem from inattentive driving, misjudged turns, or failure to obey traffic signals—common issues at complex or high-traffic intersections.

Ontelaunee Township has experienced similar incidents in the past, sparking conversations about infrastructure needs and enforcement. Local leaders and safety advocates continue to emphasize the importance of caution, especially where commuter routes intersect with township roadways.

When individuals are injured in accidents involving more than one vehicle, navigating the aftermath can be complicated. Questions around insurance liability, coverage gaps, and personal recovery can add stress to an already difficult experience. Being informed about your rights and the steps to take after a crash can offer much-needed clarity.

If you or a loved one has been injured in a multi-vehicle accident, support is available to help guide you through recovery and next steps.

If you or someone you know has been injured in a crash, reach out to Local Accident Reports for assistance.

'It's emotional for sure': Owners, customers reflect on Downtown Allentown Market, as it prepares to close

ALLENTOWN, Pa. - This Friday was of the last lunch rush hours for the Downtown Allentown Market."It's upsetting, but it's the reality," said patron Al Jacobsen.Opening to a robust crowd and a full taste of businesses, the market's October 2019 start, hit a heavy hiccup with COVID, and as work life shifted, hours were shortened. Owner City Center is closing the 12,000-square-foot market April 17 as only three tenants remain.For Chez's Delicatessen, which is moving nearby, the shortened hours signaled the fizzle ...

ALLENTOWN, Pa. - This Friday was of the last lunch rush hours for the Downtown Allentown Market.

"It's upsetting, but it's the reality," said patron Al Jacobsen.

Opening to a robust crowd and a full taste of businesses, the market's October 2019 start, hit a heavy hiccup with COVID, and as work life shifted, hours were shortened. Owner City Center is closing the 12,000-square-foot market April 17 as only three tenants remain.

For Chez's Delicatessen, which is moving nearby, the shortened hours signaled the fizzle of the sizzle.

"That's your dinner, that's your, you know, that's a whole shift of customers that you have to cater to," said owner Maria Piazza.

Samantha Younes's Middle Eastern restaurant Zahra has been part of the original market menu.

"It's emotional for sure. I mean, I spent six years building up my business here," she said.

Coming from a restaurant family (her family owns Aladdin's in Allentown),the market offered Younes the chance to make something her own.

"The way that this worked out was essentially, you get a turnkey business. So each of our kitchens were furnished, and it sort of gave us a, you know, a leapfrog start to owning a small restaurant," she said.

She's looking for a restart too. City Center says the space will be used for residential. Market regular Reetha Dubinkin feels an opportunity was missed, as more anchors and pop ups would have kept business fresh.

"Highlight all the great creativity in the culinary scene in the Lehigh Valley. That would have been my choice," she said.

"They should have asked you," I responded.

"You know, I have a lot of ideas," She chuckled.

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Service Areas

ABC Marketing Outbound Sales Allentown, PA