Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Cincinnati, OH

You don't have to be an all-A student from University of Cincinnati near Cincinnati to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Cincinnati, OH

The ABC Marketing Services Difference

For over 20 years, our call center company in Cincinnati, OH has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Cincinnati, OH

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Home Sweet Home Adult Living in Cincinnati, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Cincinnati, OH

Why Hire a Call Center Company in Cincinnati, OH for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Cincinnati, OH can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Cincinnati, OH

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Cincinnati, OH

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Cincinnati, OH

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Cincinnati, OH

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Cincinnati, OH, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Cincinnati, OH

Lines, music and free coffee: Wawa opens first Ohio store in Liberty Township

LIBERTY TOWNSHIP, Ohio ‒ Dozens of people lined up early Wednesday morning in suburban Cincinnati to try the state's first Wawa.The Pennsylvania-based gas and convenience store chain opened its first Ohio location with fanfare Wednesday, which also marks the 61st anniversary of the company's first convenience store. State lawmakers celebrated the chain's arrival, th...

LIBERTY TOWNSHIP, Ohio ‒ Dozens of people lined up early Wednesday morning in suburban Cincinnati to try the state's first Wawa.

The Pennsylvania-based gas and convenience store chain opened its first Ohio location with fanfare Wednesday, which also marks the 61st anniversary of the company's first convenience store. State lawmakers celebrated the chain's arrival, the Lakota East High School Marching performed and Wawa customers got free coffee at the new store in Butler County.

Wawa has a devoted fanbase, especially on the East Coast, where stores are widespread. Some of those fans who showed up before the store opened at 8 a.m. are members of the Midwest Eagles Nest, a local group of Philadelphia Eagles fans.

"It's the taste of home," said Adam Gilmore, the group's founder. "The coffee is always good. Hoagies are fantastic."

High schoolers arrived at 3:30 a.m.

Gilmore is originally from the Northeast and moved to Ohio in 2006. At Wawa's preview event Tuesday, a group of Midwest Eagles Nest members led customers in an Eagles chant. But Gilmore said there's room for both Eagles and Cincinnati Bengals fans at the chain.

Other customers were trying Wawa for the first time. Shannon Rollins, a native Ohioan who lives in the Butler County village of Seven Mile, had never been to a Wawa.

"I just kind of wanted to see what the deal was with it," she said in line, where she had been standing since just before 8 a.m. when the store opened.

Edgewood High School seniors LuAnne West and Megan Brown also had never been to a Wawa. They watched the store being built and decided to try it on opening day. They got in line at 3:30 a.m. on Wednesday and were the first customers in the store.

"Whenever we do something we just go all out," said West, who lives in Butler County. "We love it. This is probably the coolest gas station we've ever been to."

What's next for Wawa

Wawa plans to open eight more Ohio stores this year in Colerain Township, Deerfield Township, Fairfield, Huber Heights, Lebanon, Mason, Springdale and Union Township. Kentucky's first store will open this summer.

The Liberty Township store is located at 7198 Cincinnati Dayton Road and is open 24 hours per day.

Ohio’s first Wawa store opens in Liberty Township

LIBERTY TOWNSHIP, Ohio (WXIX) - The first Wawa in Ohio officially opened in Butler County at 8 a.m. Wednesday.A long line of customers camped out overnight, excited to be the first to shop inside the store in Liberty Township on the northeast corner of Cincinnati-Dayton Road and Liberty Way, just south of Ohio 129.The opening date coincides with the chain’s founding in 1964, known by the company as “Wawa Day.”Wawa is a convenience store and gas station chain making its way into the Midwest from the East...

LIBERTY TOWNSHIP, Ohio (WXIX) - The first Wawa in Ohio officially opened in Butler County at 8 a.m. Wednesday.

A long line of customers camped out overnight, excited to be the first to shop inside the store in Liberty Township on the northeast corner of Cincinnati-Dayton Road and Liberty Way, just south of Ohio 129.

The opening date coincides with the chain’s founding in 1964, known by the company as “Wawa Day.”

Wawa is a convenience store and gas station chain making its way into the Midwest from the East Coast.

This is the first of eight to 10 Wawa stores expected to open in Ohio this year and one of five in Butler County.

Other stores are planned for Fairfield and Hamilton.

A store also is planned to open in Colerain Township.

Watch more videos from FOX19 NOW

Wawa plans to open stores in 5 counties in Tri-State

Over the next five to eight years, Wawa said in a news release Wednesday it plans to build and open 6-10 stores annually in Ohio, with expectations to open up to 60 stores in the state.

To build each store, Wawa said it will invest more than $7.5 million and employ, on average, 140 contractors and local partners.

Once open, each store will employ an average of 35 associates, with Wawa expecting to create 2,100 new, long-term new jobs as a result of expansion in Ohio, according to the news release.

Other Wawa stores are located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, North Carolina, Alabama, Georgia, and Washington, D.C. with over 1,100 locations to date.

See a spelling or grammatical error in our story? Please click here to report it.

Do you have a photo or video of a breaking news story? Send it to us herewith a brief description.

Copyright 2025 WXIX. All rights reserved.

Did Wawa make me a believer? Here's my review of Ohio's first store

LIBERTY TOWNSHIP, Ohio ‒ The day before Ohio's first Wawa opened, Tom Farrell, president of Liberty Township's board of trustees, said he finally understood the "hoopla" surrounding the Pennsylvania chain....

LIBERTY TOWNSHIP, Ohio ‒ The day before Ohio's first Wawa opened, Tom Farrell, president of Liberty Township's board of trustees, said he finally understood the "hoopla" surrounding the Pennsylvania chain.

So did I.

Local reporters and government officials, Wawa executives and dozens of "VIP customers" were invited on Tuesday to tour the Liberty Township store on Cincinnati Dayton Road and try free food and drink samples. This store, and bringing the chain to the Midwest, has been in the works for years.

When Farrell learned Wawa was planning to open a store in Liberty Township, he told his college-aged son.

"Within minutes, he was contacting all of his college friends and planning trips, (with friends) from as far away as New Jersey to come to Liberty Township for Wawa," he told the crowd at Wawa's preview event Tuesday. "That's when I realized Wawa was not a normal business."

Farrell then got behind the counter and made Liberty Township's first official hoagie: an Italian sub.

Being from California and moving to Cincinnati in 2018, I also didn't understand the Wawa hype. Tuesday was the first time I stepped foot into the store, known for its hoagies and goose mascot.

I quickly learned what makes Wawa different from other gas stations and convenience stores. If you're thinking of venturing to the state's first Wawa, here's what to expect.

Tons of food options, but hoagies live up to the hype

The first thing that stood out was the multitude of food and drink options. Sure, you can head to the self-serve coffee bar and pick from a variety of coffees, including a limited-time flavor (I found the current flavor, Blueberry Cobbler Coffee, surprisingly tasty). Or, you can order an iced matcha tea, cold brew with foam or an oat milk latte from a touchscreen tablet.

The food menu is equally large and customizable. You'll find hoagies, chicken sandwiches, wraps, salads and breakfast bowls.

"Yes, we're a convenience store, but what's going on behind the counter ‒ we'll make what people want and we'll make it right in front of you," Wawa President Brian Schaller said.

We didn't try any breakfast menu items, but Enquirer reporter Grace Tucker and I loved Wawa's Italian hoagie. It tasted as good as any Italian sub you'd find at a local deli, but the roll was exceptional ‒ soft and fresh. Wawa sources its bread from select bakeries. Bakery Express Midwest opened in Boone County, Kentucky, this week and will supply Wawas in the region.

With bread from supportive bakeries, Wawa sells 180 million made-to-order hoagies per year, said Wawa spokesperson Lori Bruce.

The chain is known for its hoagies, but I also enjoyed the chicken sandwich. The fried chicken was perfectly crispy, and I loved that I could customize it, which, for me, meant nixing the pickle and adding barbeque sauce.

Fans are drawn by nostalgia and good food

Each die-hard Wawa fan I spoke to had a different favorite item. They said dishes like the mac and cheese, chicken salad or just the regular coffee kept them coming back.

The company invited dozens of these "VIP customers" and Greater Cincinnati residents to the store Tuesday. Many had roots in the East Coast, where Wawas are plentiful.

"Wawa is ‒ when we're home, back East, that's the first stop," said Stephanie Hurd, who's from Delaware but lives in Morrow. "Everyone's friendly. It's the quality, and there's nothing like it."

Hurd was among the crowd of "VIP customers" sampling free Wawa food on Tuesday. Her husband (who swears by the mac and cheese) took the day off of work to attend the event. His uncle works at a Wawa.

"It's a convenience store, but it's not. It's a gas station, but it's not," she said, trying to explain the fandom. "You can't even put it on that same playing field because the quality's there."

Wawa didn't offer gas until 1996. Before that, it was a food market, and before that, it was a dairy. Today, it offers gas, food and ice cream 24 hours a day.

"They don't skimp," Hurd continued. "They've taken things away and brought things back, so they also listen to the consumer, which you can't say that about everybody."

More Ohio stores to come, most in Greater Cincinnati

Wawa plans to open 60 stores in Ohio over the next five to eight years. Each store will employ around 35 associates, creating 2,100 jobs in the state.

Not all of the company's proposals here have been successful. Wawa withdrew plans for a fourth store in Fairfield last year due to a lack of resident support.

But Wawa will open eight more stores this year, many in Greater Cincinnati. Stores are going up in Colerain Township, Deerfield Township, Fairfield, Huber Heights, Lebanon, Mason, Springdale and Union Township. Kentucky's first store opens this summer, too.

"The biggest differentiator is our associates and the connection they have with the customers," Schaller said. "When we looked at Ohio, we saw an opportunity. We think we can compete. We don't assume anything, but we think that there's a place here for us, and we're excited about it."

Please support us by turning off your adblocker.

Get unlimited digital access, along with subscriber-exclusive content, and more.

Powered By

Wawa opens first store in Ohio this week. Take a look inside

LIBERTY TOWNSHIP, Ohio —The doors to the first Wawa in Ohio are set to open, marking the chain's expansion into the Midwest.The popular convenience store chain officially opens on Wednesday in Liberty Township.Ahead of the big day, the store hosted a "Taste of Wawa," where VIP customers, local officials and community partners got a taste of what to expect.The location was packed with enthusiastic customers counting down to this moment.Michele Venturi and her grandson Henry w...

LIBERTY TOWNSHIP, Ohio —

The doors to the first Wawa in Ohio are set to open, marking the chain's expansion into the Midwest.

The popular convenience store chain officially opens on Wednesday in Liberty Township.

Ahead of the big day, the store hosted a "Taste of Wawa," where VIP customers, local officials and community partners got a taste of what to expect.

The location was packed with enthusiastic customers counting down to this moment.

Michele Venturi and her grandson Henry were the first two inside the store.

"I love it. I'm so excited," Venturi said. "I'm from the East Coast and I go back every year to visit my family. My first stop is always Wawa."

Liberty Township is the first of nine locations set to open in Ohio this year. The other stores are opening in Colerain, Deerfield Township, Fairfield, Huber Heights, Lebanon, Mason, Springdale, and Union Township.

According to Joseph Collins, the Wawa Midwest Director of Store Operations, the chain also has plans to expand into Indiana and Kentucky.

"What we're excited about tomorrow is the opportunity to serve the community," Collins said. "What it translates to, though, is that we have been asked so many times over the last several years, 'When am I going to get a Wawa?' what's fulfilling for us is that we finally get to deliver on that request."

Wawa is bringing a slice of home to many Philadelphia transplants living in Ohio, such as David Thompson.

"Everybody in Philadelphia is attracted to this place," Thompson said. "It's always clean. The coffee's good. They have the best hoagies."

On Tuesday, the beloved East Coast chain unveiled its breakfast sandwiches, coffee, and hoagie hype.

People of all ages sampled some food and beverages on the menu.

"We're always humbled by the amount of passion that our customers feel for the brand," "We have people who get married in their local stores and customers who get tattoos. On the other hand, the connections for military service members who get deployed overseas miss Wawa, and we send coffee and snacks to them."

Come this fall, Wawa will add a seasonal fan favorite to the menu.

"The gobbler! Every November, it comes out, and it's Thanksgiving dinner and a hoagie. It's fantastic," Mike Solon said.

Wawa in Liberty Township will open its doors at 8 a.m. on Wednesday.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

lm-MRM-sign

Service Areas

ABC Marketing Outbound Sales Cincinnati, OH