Call Center Company in Edinburg, TX
You don't have to be an all-A student from The University of Texas Rio Grande Valley near Edinburg to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Edinburg, TX
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Edinburg, TX has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Bridges at Edinburg Assisted Living Homes in Edinburg, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Edinburg, TX for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Edinburg, TX can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Edinburg, TX, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Edinburg, TX
Violent: Man Arrested After Stabbing Woman in Edinburg
Andrea Lopezhttps://foxrgv.tv/violent-man-arrested-after-stabbing-woman-in-edinburg/
Violent: Man Arrested After Stabbing Woman in EdinburgEdinburg, TX — A man is in custody after allegedly stabbing a woman during a domestic altercation in Edinburg on Tuesday morning, according to the Hidalgo County Sheriff’s Office.The violent incident unfolded near the 2200 block of Laguna Seca, where deputies initially responded to reports of a verbal dispute between a man and a woman. Moments later, the situation escalated dramatically.From Argume...
Violent: Man Arrested After Stabbing Woman in Edinburg
Edinburg, TX — A man is in custody after allegedly stabbing a woman during a domestic altercation in Edinburg on Tuesday morning, according to the Hidalgo County Sheriff’s Office.
The violent incident unfolded near the 2200 block of Laguna Seca, where deputies initially responded to reports of a verbal dispute between a man and a woman. Moments later, the situation escalated dramatically.
From Argument to Assault
Shortly after arriving at the scene, deputies were informed by the woman that she had been stabbed multiple times. Details on the weapon used or the motive have not been released, but the woman’s injuries were described as non-life-threatening, and she was reportedly able to speak with authorities following the attack.
Suspect Turns Aggressive, Sparks Chase
According to law enforcement, the suspect became aggressive toward deputies, refusing to comply with commands and fleeing the scene. A chase ensued, involving sheriff’s deputies and other responding officers, which ultimately led to the suspect’s arrest.
His name has not yet been released, and formal charges are pending as the investigation continues.
Domestic Violence a Continuing Concern
Incidents like this continue to spotlight the prevalence of domestic violence in South Texas and across the country. The Hidalgo County Sheriff’s Office has responded to multiple domestic-related calls in recent months, with some escalating into physical assaults or worse.
Advocates stress the importance of early intervention and community awareness. If you or someone you know is in an unsafe situation, local resources are available to help before violence escalates.
Community Urged to Stay Alert
While this specific threat has been contained, law enforcement encourages residents to remain vigilant and report any signs of domestic abuse or violence. Deputies acted quickly to apprehend the suspect, preventing further harm to the victim or officers on the scene.
The woman is currently receiving medical treatment for her injuries, and her condition remains stable.
Anyone with additional information about the incident is urged to contact the Hidalgo County Sheriff’s Office at (956) 383-8114.
Edinburg, TX – Auto-Pedestrian Accident at McColl Rd & Canton Rd Causes Injuries
Police Accident Reports (888) 657-1460https://localaccidentreports.com/edinburg-tx-auto-pedestrian-accident-at-mccoll-rd-canton-rd-causes-injuries/
Edinburg, TX (April 4, 2025) – First responders, including paramedics, assessed and treated individuals hurt in the crash after an auto-pedestrian accident occurred Thursday morning at the intersection of McColl Rd and Canton Rd in Edinburg. The incident involved a Texas Department of Public Safety unit and a female pedestrian.The accident happened around 7 a.m., drawing immediate response from emergency personnel. The woman, who was struck in the collision, sustained non-life-threatening injuries and was transported to a...
Edinburg, TX (April 4, 2025) – First responders, including paramedics, assessed and treated individuals hurt in the crash after an auto-pedestrian accident occurred Thursday morning at the intersection of McColl Rd and Canton Rd in Edinburg. The incident involved a Texas Department of Public Safety unit and a female pedestrian.
The accident happened around 7 a.m., drawing immediate response from emergency personnel. The woman, who was struck in the collision, sustained non-life-threatening injuries and was transported to a nearby hospital for further care. The DPS trooper involved was not injured, and the scene was cleared following initial emergency care and traffic control.
Authorities are continuing to investigate the circumstances surrounding the incident. No additional information has been released regarding what led to the crash. Our thoughts are with the injured woman, and we hope for her full recovery.
Pedestrian Incidents and Public Safety in Edinburg
Auto-pedestrian incidents are among the most dangerous types of roadway accidents, often resulting in serious injuries, even at lower speeds. In cities like Edinburg, where major intersections like McColl Rd and Canton Rd serve both vehicle traffic and foot traffic, the risk of such collisions remains a concern. Morning hours—particularly around school start times and commuting windows—tend to heighten this danger due to increased traffic flow and reduced visibility.
The involvement of a DPS unit in this particular crash adds another layer of complexity, as law enforcement vehicles are often active in high-traffic zones. While all parties are expected to follow roadway safety protocols, even a momentary misstep at an intersection can result in harm when pedestrians and moving vehicles intersect.
Pedestrians navigating areas like McColl and Canton should remain alert, use marked crosswalks, and make eye contact with drivers when possible. At the same time, drivers must maintain heightened awareness, especially in zones with high pedestrian volume. As Edinburg continues to grow, balancing infrastructure improvements with public safety initiatives will be key in reducing accident rates.
In the aftermath of a pedestrian accident, injured individuals often face a host of challenges—physical recovery, emotional distress, and complex insurance or legal issues. Prompt medical attention and a full understanding of one’s rights are essential first steps following such incidents.
If you or someone you love has been involved in a pedestrian accident, Local Accident Reports can help you explore your options and find the support needed to begin your recovery.
City of Edinburg’s 12th Annual FridaFest, March 8th
Texas Border Businesshttps://texasborderbusiness.com/city-of-edinburgs-12th-annual-fridafest-march-8th/
Texas Border BusinessEDINBURG, Texas — The City of Edinburg proudly invites the community to the 12th annual FridaFest, an evening filled with art, music, and cultural celebration. Set to take place on Saturday, March 8, 2025, from 5 p.m. to 11 p.m. in front of the Arts, Culture & Events Center (315 W. McIntyre St.), this beloved festival honors the spirit of Frida Kahlo while celebrating creativity, wellness, and the strength of womanhood.The festivities begin at 5 p.m., transforming...
Texas Border Business
EDINBURG, Texas — The City of Edinburg proudly invites the community to the 12th annual FridaFest, an evening filled with art, music, and cultural celebration. Set to take place on Saturday, March 8, 2025, from 5 p.m. to 11 p.m. in front of the Arts, Culture & Events Center (315 W. McIntyre St.), this beloved festival honors the spirit of Frida Kahlo while celebrating creativity, wellness, and the strength of womanhood.
The festivities begin at 5 p.m., transforming downtown Edinburg into a vibrant hub of activity. This year’s event features two dynamic stages with an exciting lineup of performances, including Alejandra y sus Diamantes, La Gran Sonora, and Tejano Queen Forever, a Selena tribute band, bringing high-energy music to the Promenade Park Amphitheater.
Festivalgoers can immerse themselves in a world of live art, folkloric performances, Frida-inspired fashion, interactive children’s activities, and a breathtaking chalk art exhibit showcasing the talents of local artists.
Adding to the immersive experience, attendees are encouraged to dress as Frida Kahlo and embrace the festival’s lively atmosphere. Frida’s Petting Zoo will offer a delightful experience for animal lovers, while food trucks and local vendors will provide delicious eats and unique finds.
Returning this year, the FridaRiders Caravan, in partnership with the South Texas Motorcycle Museum, will make a grand entrance at FridaFest. Female riders are especially encouraged to participate, and free registration is available at edinburgarts.com/fridafest. The best-dressed Frida Riders will be awarded 1st, 2nd, and 3rd place as part of a People’s Choice selection.
FridaFest is a free, family-friendly event that invites the community to celebrate the intersection of art, culture, and wellness in a way that honors one of the world’s most iconic artists. Don’t miss this unforgettable evening filled with color, creativity, and community spirit!
For more details and updates, visit edinburgarts.com/fridafest.
Texas Border Business
U.S. Attorney’s Office, Southern District of Texas
CORPUS CHRISTI, Texas – A 31-year-old South Texan has been ordered to federal prison for illegally smuggling dozens of people into the United States on two separate occasions.
Joe Adam Escobedo pleaded guilty Sept. 26, 2024.
U.S. District Judge David Morales has now ordered him to serve 57 months in each case to run concurrently. He was also ordered to serve an additional 12 months to run consecutively for a total of 69 months in federal prison to be immediately followed by three years of supervised release. In handing down the sentence, the court noted the fact that Escobedo committed the second offense with 42 aliens and it was the very thing for which he had been on bond and imposed the consecutive sentence.
“The Southern District of Texas will vigorously pursue alien smuggling cases, given the risk they pose both to the persons smuggled as well as the public at large,” said Ganjei. “Tractor trailer smuggling can be especially hazardous, given the confined space and the unpredictable Texas weather. All it would have taken is a refrigeration malfunction for this smuggling scheme to have turned deadly.”
On April 12, 2024, Escobedo approached the Falfurrias Border Patrol checkpoint driving a tractor-trailer. He claimed he was heading to Michigan and was hauling pineapples in the trailer. Authorities referred him to secondary inspection after a K-9 alerted to the tractor where they ultimately found seven illegal aliens from El Salvador and Mexico hidden in the sleeper area of the tractor.
He was charged with alien smuggling but permitted release upon posting bond.
Then again, on June 11, 2024, Escobedo drive a refrigerated tractor trailer to the came checkpoint. During primary inspection, law enforcement noticed Escobedo gripping the steering wheel firmly and displaying signs of nervousness and referred him again to secondary inspection. Agents scanned the trailer and observed several anomalies in the trailer.
They then discovered a total of 42 additional people from the countries of Ecuador, Guatemala, El Salvador, Honduras and Mexico. All were found to be illegally in the United States.
Escobedo will remain in custody pending transfer to a U.S. Bureau of Prisons facility to be determined in the near future.
Customs and Border Protection conducted the investigation. Assistant U.S. Attorney Yasmine K. Tucker prosecuted the case.
Updated March 3, 2025
Road Closures for Fiesta Edinburg Festivities, March 1st
TBBhttps://texasborderbusiness.com/road-closures-for-fiesta-edinburg-festivities-march-1st/
Texas Border BusinessEdinburg, TX – Several roads in Edinburg will be temporarily closed in preparation for the 56th Annual Fiesta Edinburg. Commuters should plan ahead as hard road closures will be in effect on Saturday, March 1, 2025, starting at 8 A.M. for the Fiesta Edinburg Parade along South Closner Boulevard.The parade will kick off at 10 A.M. and will start at Richard Flores Stadium moving northbound on Closner Blvd and will end at the Hidalgo County Courthouse.Fies...
Texas Border Business
Edinburg, TX – Several roads in Edinburg will be temporarily closed in preparation for the 56th Annual Fiesta Edinburg. Commuters should plan ahead as hard road closures will be in effect on Saturday, March 1, 2025, starting at 8 A.M. for the Fiesta Edinburg Parade along South Closner Boulevard.
The parade will kick off at 10 A.M. and will start at Richard Flores Stadium moving northbound on Closner Blvd and will end at the Hidalgo County Courthouse.
Fiesta Edinburg Festival – Traffic Advisory
Fiesta Edinburg returns to Bert Ogden Arena from February 27 to March 2, 2025. Attendees should enter the festival grounds via E. Alberta Rd.
This year’s headliners include La Mafia, Alicia Villarreal, and Edgardo Nunez.
On Friday, February 28, and Saturday, March 1, all southside parking at Bert Ogden Arena will be reserved for ticketed concertgoers.
Attendees should refer to the event parking map for alternative parking locations.
For more information, contact the Edinburg Chamber of Commerce at (956) 383-4974.
Tickets are still available at bertogdenarena.com
Texas Border Business
EDINBURG, Texas – The Edinburg Chamber of Commerce (ECC), in partnership with Bert Ogden & Fiesta Dealerships and the City of Edinburg, is excited to announce the 56th annual Fiesta Edinburg, scheduled for February 27 – March 2, 2025, at the Bert Ogden Arena. This year’s festival promises an unforgettable experience, drawing thousands of attendees to Edinburg, TX.
During a press conference at Bert Ogden Arena, ECC revealed an exciting musical lineup headlined by five-time Grammy Award winner La Mafia, who will take the stage on Saturday, March 1, 2025. “We are thrilled to welcome La Mafia back to Edinburg, where they remain a community favorite,” said Ronnie Larralde, Executive Director of the Edinburg Chamber of Commerce.
Joining the celebration is Alicia Villarreal, Latin Grammy Award-winning Regional Mexican artist and former lead singer of Grupo Límite. Villarreal will kick off the highly anticipated concert, delivering her signature hits for fans of all ages.
Concert tickets are available now at www.bertogdenarena.com.
Beyond the music, Fiesta Edinburg offers something for everyone. Families can enjoy attractions like the Heart of America Carnival, interactive Contacto Animal exhibits, and thrilling dinosaur displays.
Fiesta Edinburg, the largest annual celebration hosted by the Edinburg Chamber, holds a special place in the city’s history. Established to commemorate Edinburg as the county seat, it has since grown into a premier event celebrating community, culture, and quality of life in the Rio Grande Valley.
The ECC extends its gratitude to presenting sponsors Bert Ogden & Fiesta Dealerships, the Edinburg Economic Development Corporation, and the City of Edinburg for their continued support. For more information, visit www.edinburg.com or call (956) 383-4974.
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Service Areas
- Call Center Company in Edinburg, TX
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
