Let's Talk 1-866-552-3118Call Center Company in Dearborn, MI
You don't have to be an all-A student from University of MichiganDearborn near Dearborn to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.
Years of Experience
- Call Center Company in Dearborn, MI
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Dearborn, MI has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.
What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at The Commons Corewell Health Oak Terrace Dearborn in Dearborn, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.
Why Hire a Call Center Company in Dearborn, MI for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
- 24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company- More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors- Equipment Manufacturers
- Organic Farms
- Car Dealerships
- Trucking & Logistics Companies
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Dearborn, MI can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.
What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
- Online Learning Platforms
- Private Schools
- Online Stores
- Fashion Brands
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.
Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.
Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
- Water & Electric Providers
- Solar Energy Firms
- Investment Companies
- Insurance Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?
If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
- Hotels
- Travel Agencies
- Tech Startups
- IT Consulting Firms
- More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
- Health Insurance Providers
- Auto Insurance Companies
- Warehousing Companies
- 3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Dearborn, MI, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Dearborn, MI
Major US steel manufacturer laying off 600 in Dearborn, citing weak auto demand
Jackie Charnigahttps://www.freep.com/story/money/cars/2025/03/26/cleveland-cliffs-steel-layoffs-dearborn-works/82669903007/
Steelmaker Cleveland-Cliffs Inc. will idle some operations at its Dearborn plant this summer, indicating “the current reality of weak automotive production in the U.S.” as the reason it will lay off about 600 employees.The company will idle the Michigan basic oxygen furnace steel shop and continuous casting facilities.Cleveland-Cliffs’ Michigan shutdown comes after similar moves in Minnesota, where another nearly 600 steelworkers will be laid off starting in May.Robert Fischer, executive ...
Steelmaker Cleveland-Cliffs Inc. will idle some operations at its Dearborn plant this summer, indicating “the current reality of weak automotive production in the U.S.” as the reason it will lay off about 600 employees.
The company will idle the Michigan basic oxygen furnace steel shop and continuous casting facilities.
Cleveland-Cliffs’ Michigan shutdown comes after similar moves in Minnesota, where another nearly 600 steelworkers will be laid off starting in May.
Robert Fischer, executive vice president of human resources and labor relations for Cleveland-Cliffs, said in a letter to employees that 255 workers from Hibbing Taconite Co. and another 342 from Minorca Mine would be impacted, a local Fox outlet reported.
“The decreased domestic steel demand experienced in 2024 has caused Cleveland-Cliffs to accumulate excessive iron ore pellet inventory,” he said, adding that the shutoffs would allow the company “to rebalance working capital needs and consume the excess pellet inventory produced in 2024.”
The company's Cleveland Works C6 blast furnace, which halted operations last year, should be fully operational by the time of the layoffs, Cleveland-Cliffs said in a statement emailed to the Detroit Free Press.
Tariffs ‘not a threat’
Compared with other automotive manufacturers and suppliers in the industry, Cleveland-Cliffs has publicly taken a more positive approach to business impacts from tariffs. Cleveland-Cliffs CEO Lourenco Goncalves said last month on CNBC that he did not believe President Donald Trump's trade policy was merely a threat for negotiation.
“There's a resolve within the Trump administration to bring back manufacturing in the U.S.,” he said. “Since his first time in office, he believes that we need to protect the American worker and American businesses that play by the rules. As you block cars, you force them to produce more cars in the United States, and that will be a good thing for the economy and employment.”
While the Minnesota workers were told they could be brought back to work within six months, Michigan workers were given no such assurances.
Cleveland-Cliffs is the largest steel supplier to the automotive industry, Goncalves said last week, and employs 31,000 people in the U.S.
Dearborn Works’ finishing facilities will remain operational with under 550 employees. Laying off hundreds of others, the company said in the statement, “will allow the company to operate more efficiently and in a more cost competitive way for the current market environment.
“We believe that, once President Trump’s policies take full effect and automotive production is re-shored, we should be able to resume steel production at Dearborn Works.”
Jackie Charniga covers General Motors for the Free Press. Reach her at [email protected].
Varsity Girls Basketball (Winter)
maxpreps.comhttps://www.maxpreps.com/mi/dearborn/dearborn-pioneers/basketball/girls/
Dearborn PioneersDearborn, MI24Followers24-25Overall15-10League7-7 (4th)MI Rank1922024-25 V. BasketballDearborn BasketballAre you the coach?Claim your team to manage the roster, schedule, scores, stats and more. ...
Dearborn PioneersDearborn, MI24Followers
24-25
Overall
15-10
League
7-7 (4th)
MI Rank
192
Dearborn Basketball
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Coco Urlacher goes off for 32, helps Fremd advance to state239.1k Views1:59HIGHLIGHTS: Holy Innocents Episcopal upsets Hebron Christian in the Georgia Private School State Championship370.1k Views1:34685.0k Views
Schedule at a Glance
Thu, 3/6vs Edsel FordW 42-32Sat, 3/8@ FordsonW 56-18Mon, 3/10vs Cass Tech7:00pm
Rankings
| Michigan#192 | -11 |
| Michigan 1#74 | -- |
| Detroit#65 | -- |
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Dearborn High School 19501 Outer DrDearborn, MI 48124-1600
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Advanced Tech Academy Basketball
maxpreps.comhttps://www.maxpreps.com/mi/dearborn/advanced-tech-academy-lakers/basketball/
24-25Overall20-4League14-0 (1st)MI Rank2182024-25 V. BasketballContribute to the TeamShare team highlights with fans & media...
24-25
Overall
20-4
League
14-0 (1st)
MI Rank
218
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Share team highlights with fans & mediaComplete the ScheduleComplete the RosterAdd missing athletes to the rosterMake a Correction
Latest Videos
HIGHLIGHTS: No. 6 Hoover caps off perfect season with 66-56 win in Alabama 7A state championshipMar 2, 20250:45WILD FINISH: Michael Dekuiper nails 3 for winMar 2, 202545.8k Views2:03HIGHLIGHTS: No. 11 Wheeler beats No. 10 Grayson to advance to Georgia 7A state championshipMar 1, 202560.7k Views
Schedule at a Glance
Sat, 2/22vs Erie-MasonW 65-44Thu, 2/27@ Edison AcademyW 56-41Sat, 3/1vs University PrepL 30-74
Rankings
| Michigan#218 | -10 |
| Michigan Division 2#72 | -- |
| Detroit#87 | -- |
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Advanced Tech Academy 4801 OakmanDearborn, MI 48126
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Service Areas
- Call Center Company in Dearborn, MI
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
