Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Cambridge, MA

You don't have to be an all-A student from Massachusetts Institute of Technology near Cambridge to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Cambridge, MA

The ABC Marketing Services Difference

For over 20 years, our call center company in Cambridge, MA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Cambridge, MA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at The Cambridge Homes in Cambridge, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Cambridge, MA

Why Hire a Call Center Company in Cambridge, MA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Cambridge, MA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Cambridge, MA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Cambridge, MA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Cambridge, MA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Cambridge, MA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Cambridge, MA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Cambridge, MA

City of Cambridge Launches Solar Assistance Program

The City of Cambridge is proud to announce the Solar Assistance Program. The Solar Assistance Program provides no-cost support to Cambridge businesses, non-profits, and owners of commercial and large residential buildings, making it easy to install solar on their roof or parking lot.Solar ownership models supported by this program include:The Solar Assistance Program is the newest of several programs that the City offers that help lower energy costs and support the adoption of renewable energy. Additional City offerings include...

The City of Cambridge is proud to announce the Solar Assistance Program. The Solar Assistance Program provides no-cost support to Cambridge businesses, non-profits, and owners of commercial and large residential buildings, making it easy to install solar on their roof or parking lot.

Solar ownership models supported by this program include:

The Solar Assistance Program is the newest of several programs that the City offers that help lower energy costs and support the adoption of renewable energy. Additional City offerings include Electrify Cambridge, the Cambridge Community Electricity Program, and community solar.

“Through our programs, we’re trying to reduce greenhouse gas emissions, encourage the use of clean and renewable energy sources, and help make energy more affordable for residents and business owners,” says Julie Wormser, Cambridge’s Chief Climate Officer. “The Solar Assistance Program is our newest offering that works towards each of these goals. We’re excited to offer this program and the support it provides.”

The City of Cambridge has partnered with a Boston-based solar company, Resonant Energy, on the new Solar Assistance Program.

“We’re excited to be working with the City of Cambridge to help remove some of the barriers to solar energy and help property owners reduce their energy costs,” said Madeleine Barr, Chief Growth and Impact Officer at Resonant Energy. “A large facilities project can be daunting and we hope this program will provide organizations with all of the tools they need to make an informed decision about their property.”

Commercial and large residential buildings that have the potential to generate at least 25 kilowatts (which roughly translates to a roof of at least 2,500 square feet) of electricity and have roofs that are less than 10 years old are eligible to participate in this program. Large condominiums may be eligible to participate depending on roof size and solar potential.

Interested participants can get started by completing an interest form to receive a no-cost solar feasibility analysis to determine if their building is a good candidate for this program.

To learn more, visit the Solar Assistance Program website or attend an upcoming online information session on Tuesday, May 6 at 1 p.m. Register at https://cambridgema.zoom.us/meeting/register/U3td_jdsSjutCC2qRuiwpQ#/registration.

All of the City of Cambridge’s climate and sustainability work is now available at www.cambridgema.gov/sustainable. Residents can also subscribe and learn more about events, news and other exciting Sustainable Cambridge information.

The 13 Best Restaurants in Kendall Square, According to Eater Editors

Kendall Square is the tech-y neighbor of Central Square and East Cambridge, also hugging the Charles River on the south and east. From long-fermented wood-oven pizza to spicy Taiwanese bites, the neighborhood has something...

Kendall Square is the tech-y neighbor of Central Square and East Cambridge, also hugging the Charles River on the south and east. From long-fermented wood-oven pizza to spicy Taiwanese bites, the neighborhood has something for every eater. Here are 13 of the best places to eat and drink in and near Cambridge’s Kendall Square.

What’s changed in this update: We’ve said goodbye to barbecue spot the Smoke Shop (which is now closed) and welcomed in burger extraordinaire Bred Gourmet. — Additional reporting by Celina Colby

Read More

Eater maps are curated by editors and aim to reflect a diversity of neighborhoods, cuisines, and prices. Learn more about our editorial process. If you buy something or book a reservation from an Eater link, Vox Media may earn a commission. See our ethics policy.

This Taiwanese restaurant is tucked into a quiet part of Kendall, and is the kind of place to order plenty of dishes to enjoy family style around the table. The mapo tofu is excellent, and the menu is packed with options, so count on multiple visits to make a dent in all Mu Lan has to offer.

State Park is one of the best bars in the neighborhood, and the food is excellent as well. The Nashville hot fried chicken is served as advertised — hot! Wash it down with a Miller High Life (or something better from the small but always well-curated draft list), and play something hip on the jukebox.

This spot was a welcome addition to a Chinese food scene that was lacking in cuisine from the Hunan province. Hunan food is best known for being spicy, but Sumiao’s menu contains plenty of options regardless of one’s spice tolerance. It can get busy, so if there’s a wait for a table, consider a stroll at Timothy J. Toomey, Jr. Park around the corner, one of Kendall Square’s charming parks.

Established in 2001, this cozy neighborhood Italian spot has long been the perfect place to settle in at the bar or the charming dining room and enjoy a glass of wine and a big bowl of spaghetti alla chitarra and meatballs. In the warmer months, the patio is lovely as well.

Between the stunning dining room and the expertly executed French classics, Batifol has become a fast favorite in Kendall Square. Try the soupe à l’oignon gratinée (French onion soup) and the coq au vin. For the mushroom lovers, add a side of the roasted wild mushrooms.

Inspired by travel to Copenhagen, Nadia Liu Spellman’s all-day cafe Vester serves up excellent coffee and breakfast and lunch classics, including a Parisian smash burger blanketed in brie, a spicy honey grilled cheese sandwich, and more. This cafe is the perfect stop for a bite if you’re working in or visiting the Kendall area.

This Indian newcomer to the neighborhood prides itself on sourcing high-quality ingredients like grass-fed ghee. The menu is stacked with options like prantha (a flatbread also known as paratha) stuffed with dal, paneer, and more; tender chicken biryani; and empamosas — a cross between a samosa and an empanada. The menu also showcases house-made smoothies and juices and rotating vegetarian offerings.

The dough at Area Four is made with a sourdough starter and ferments for 30 or more hours. The result: one of the best pizzas in Boston. The wood-fired pizzas have a beautifully blistered crust. Keep things simple and get the “not pepperoni” (it’s soppressata).

Swing by for a latte in the morning and then return later in the day for one of Bred’s locally famous smoked burgers layered with all sorts of toppings, from grilled pineapple and pork belly to fried eggs, brie, and sauteed mushrooms. Don’t forget the whiskey-battered onion rings on the side.

This relaxed cafe offers daily breakfast and lunch and a beloved weekend brunch with a wide-ranging menu from surf-and-turf eggs Benedict with steak and lobster to Mexican churro French toast. Fuel up on a workday morning with their iced New Orleans-style coffee brewed with chicory and served with simple syrup and cream.

The patio at Shy Bird is quite the vibe — the restaurant stretches out the outdoor season with heaters, and serves up homey meals with an emphasis on rotisserie chicken. To get a good sampling of that signature dish, try the Classic Bird, which includes a whole (or half) rotisserie chicken, sauce, and fries or a house salad. In addition to dinner, Shy Bird is a cafe and a bar, so you’re covered for breakfast, brunch, lunch, and dinner.

Just steps from the Kendall T stop, the newer Kendall location of Row 34 opened up in April 2023 and got right to work serving up its fun spins on quintessential seafood dishes. Think oyster sliders with a chili-lime aioli, griddled blue crab cakes, and a bacon cheddar burger with an optional fried oyster add-on.

Mestizo offers a modern take on Oaxacan cuisine with tacos, empanadas, carne asada, and enchiladas in a contemporary space with floor-to-ceiling windows that open up to the street on breezy summer days. To really shake up your night, order a margarita flight to sample with friends (or to drink yourself).

This Taiwanese restaurant is tucked into a quiet part of Kendall, and is the kind of place to order plenty of dishes to enjoy family style around the table. The mapo tofu is excellent, and the menu is packed with options, so count on multiple visits to make a dent in all Mu Lan has to offer.

State Park is one of the best bars in the neighborhood, and the food is excellent as well. The Nashville hot fried chicken is served as advertised — hot! Wash it down with a Miller High Life (or something better from the small but always well-curated draft list), and play something hip on the jukebox.

This spot was a welcome addition to a Chinese food scene that was lacking in cuisine from the Hunan province. Hunan food is best known for being spicy, but Sumiao’s menu contains plenty of options regardless of one’s spice tolerance. It can get busy, so if there’s a wait for a table, consider a stroll at Timothy J. Toomey, Jr. Park around the corner, one of Kendall Square’s charming parks.

Established in 2001, this cozy neighborhood Italian spot has long been the perfect place to settle in at the bar or the charming dining room and enjoy a glass of wine and a big bowl of spaghetti alla chitarra and meatballs. In the warmer months, the patio is lovely as well.

Between the stunning dining room and the expertly executed French classics, Batifol has become a fast favorite in Kendall Square. Try the soupe à l’oignon gratinée (French onion soup) and the coq au vin. For the mushroom lovers, add a side of the roasted wild mushrooms.

Inspired by travel to Copenhagen, Nadia Liu Spellman’s all-day cafe Vester serves up excellent coffee and breakfast and lunch classics, including a Parisian smash burger blanketed in brie, a spicy honey grilled cheese sandwich, and more. This cafe is the perfect stop for a bite if you’re working in or visiting the Kendall area.

This Indian newcomer to the neighborhood prides itself on sourcing high-quality ingredients like grass-fed ghee. The menu is stacked with options like prantha (a flatbread also known as paratha) stuffed with dal, paneer, and more; tender chicken biryani; and empamosas — a cross between a samosa and an empanada. The menu also showcases house-made smoothies and juices and rotating vegetarian offerings.

The dough at Area Four is made with a sourdough starter and ferments for 30 or more hours. The result: one of the best pizzas in Boston. The wood-fired pizzas have a beautifully blistered crust. Keep things simple and get the “not pepperoni” (it’s soppressata).

Swing by for a latte in the morning and then return later in the day for one of Bred’s locally famous smoked burgers layered with all sorts of toppings, from grilled pineapple and pork belly to fried eggs, brie, and sauteed mushrooms. Don’t forget the whiskey-battered onion rings on the side.

This relaxed cafe offers daily breakfast and lunch and a beloved weekend brunch with a wide-ranging menu from surf-and-turf eggs Benedict with steak and lobster to Mexican churro French toast. Fuel up on a workday morning with their iced New Orleans-style coffee brewed with chicory and served with simple syrup and cream.

The patio at Shy Bird is quite the vibe — the restaurant stretches out the outdoor season with heaters, and serves up homey meals with an emphasis on rotisserie chicken. To get a good sampling of that signature dish, try the Classic Bird, which includes a whole (or half) rotisserie chicken, sauce, and fries or a house salad. In addition to dinner, Shy Bird is a cafe and a bar, so you’re covered for breakfast, brunch, lunch, and dinner.

Just steps from the Kendall T stop, the newer Kendall location of Row 34 opened up in April 2023 and got right to work serving up its fun spins on quintessential seafood dishes. Think oyster sliders with a chili-lime aioli, griddled blue crab cakes, and a bacon cheddar burger with an optional fried oyster add-on.

Mestizo offers a modern take on Oaxacan cuisine with tacos, empanadas, carne asada, and enchiladas in a contemporary space with floor-to-ceiling windows that open up to the street on breezy summer days. To really shake up your night, order a margarita flight to sample with friends (or to drink yourself).

The Middle East Bellydancing with Live Music

This post was contributed by a community member. The views expressed here are the author's own.Cambridge|Featured EventMaryAnn Vi, NeighborSun, Jun 1, 2025 at 5:00 PM480 Massachusetts Ave, Cambridge, MA, 02139The Middle East Bellydancing with The Boston Taxim Band on Sun...

This post was contributed by a community member. The views expressed here are the author's own.

Cambridge|Featured Event

MaryAnn Vi, Neighbor

Sun, Jun 1, 2025 at 5:00 PM
480 Massachusetts Ave, Cambridge, MA, 02139

The Middle East Bellydancing with The Boston Taxim Band on Sunday, June 1st 5-8pm 480 Massachusetts Avenue, Cambridge.

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Hosta and Perennial Sale, Lyman Estate Greenhouse May 31-June 1, 2025

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Community Boating Accessible Sailing Open House

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Lobstah Roll Roller Derby Tournament – Triple Header in Everett, MA

Saturday, 1:30 pmEverett, MA

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Antonio Rey with Special Guest Juanito Pascual

Saturday, 7:30 pmCambridge, MA

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Jun1

Cambridge 5K at CambridgeSide

Sunday, 9:30 amCambridge, MA

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Sunday Morning Meditation: the practice of loving kindness

Sunday, 11:00 amCambridge, MA

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ABC Marketing Outbound Sales Cambridge, MA