Call Center Company in Louisville, KY
You don't have to be an all-A student from Simmons College of Kentucky near Louisville to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Louisville, KY
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Louisville, KY has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Travel Industry
Medical Industry
Mortgage Industry
Banking Industry
Software Industry
Doctors Offices
Dentist Offices
Retail Stores
More
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Magnolia Springs Louisville in Louisville, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Louisville, KY for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Louisville, KY can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Louisville, KY, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Louisville, KY
Floodwaters continue to rise across Kentuckiana: Parts of Louisville submerged, and Palmyra's sewer plant is underwater
WHAShttps://www.whas11.com/article/news/local/flood-waters-kentuckiana-louisville-submerged-palmyra-sewer-plant-underwater/417-c9974493-e408-49e1-826e-c451fc0ef248
Floodwaters from the Ohio River submerged Louisville streets, prompting rescues and unusual commutes.LOUISVILLE, Ky. — Right under I-64 in downtown Louisville, as cars cruise down the highway, feet of water sit just below the interstate.The Ohio River has crept up to the Galt House, carrying debris and downed wires.Streetlamps are almost submerged, streetlights just slightly peak over the dark and cold waters of the Ohio, and 4th and River Roads are covered by rising waters.RELATED: ...
Floodwaters from the Ohio River submerged Louisville streets, prompting rescues and unusual commutes.
LOUISVILLE, Ky. — Right under I-64 in downtown Louisville, as cars cruise down the highway, feet of water sit just below the interstate.
The Ohio River has crept up to the Galt House, carrying debris and downed wires.
Streetlamps are almost submerged, streetlights just slightly peak over the dark and cold waters of the Ohio, and 4th and River Roads are covered by rising waters.
RELATED: MSD adds 2 more floodwall closures around downtown Louisville
The more than 100 year old Belle of Louisville rises with the Ohio, leading to an unconventional way of employees getting to work.
"I'm getting ready to hop on a little boat and hopefully take me over there to where I can stay a little bit drier," said Watchman Gavin Foushee. "The water go up so much, and the ropes and the wires will go up, and we have to constantly change them every hour, or else the boat will get stranded, or it'll tilt over. You don't want anything bad to happen like that."
Credit: Emma Gefter/WHAS11
Earlier in the afternoon Monday, Louisville Fire used boats to rescue 61 people from Candlewood Suites on Zorn Avenue and five people from the Velaro Gas Station.
The hotel is on dry land, but the road surrounding it was made inaccessible from the rising Ohio River floodwaters. Everyone was rescued safely.
"Just because the rain stops doesn't mean the water is going to stop coming up," a reminder from EMS Director Jody Meiman, as the Ohio continues to climb.
Across the river, Harrison County, Ind. declared a state of emergency.
The Palmyra Sewer Treatment Plant is it's own island and all operations have stopped at the plant.
Credit: Emma Gefter/WHAS11
"I've not seen anything like this before," said Palmyra Town Council President Sami Childers. "It's like thousands of gallons of water that it's just not even feasible to get it out of here. With recommendations, and also talking with the Harrison County Emergency Management people, they basically just suggested to let it recede."
Letting the water recede is the only solution, with no timeline of how long that could take.
Palmyra Township is asking that residents and businesses limit the amount of water they use by taking shorter showers and limiting the amount of flushing and washing you do.
Ohio River nears 1997 flood levels; Clean-up begins in coming days
WHAShttps://www.whas11.com/article/news/community/kentucky-flooding-ohio-river-louisville-cleanup/417-2d36c4e3-f967-4e86-a6ed-aa07e3b075fc
Floodwaters aren't expected to recede significantly in Louisville until early next week.LOUISVILLE, Ky. — The Ohio River has risen to historic levels, with city officials comparing it to the 1997 flood in Louisville.As of Tuesday morning, the river at the upper McAlpine locks on the downtown side is at 35.7 feet. The Ohio River is expected to ...
Floodwaters aren't expected to recede significantly in Louisville until early next week.
LOUISVILLE, Ky. — The Ohio River has risen to historic levels, with city officials comparing it to the 1997 flood in Louisville.
As of Tuesday morning, the river at the upper McAlpine locks on the downtown side is at 35.7 feet. The Ohio River is expected to rise another foot when it crests on Wednesday.
Mayor Craig Greenberg says this will go down as one of the worst flooding events in Louisville's history.
Dozens of people have been rescued, including more than 60 people at a hotel on Zorn Avenue who needed to be evacuated due to rising floodwaters.
Floodwaters aren't expected to recede significantly until early next week, according to city officials.
By Saturday, parts of the city will still be submerged in 30 feet of water. Even still, Greenberg says crews won't wait until the water is completely gone to begin focusing on clean-up efforts.
"There is so going to be so much debris left from these historic floods that we're going to get on this right away," he said.
Greenberg said community clean-up opportunities, particularly at Waterfront Park, will be announced in the coming days.
Brian Bingham, chief operations officer for Louisville MSD, said all 16 of the city's flood pumps are operational.
Those pumps, which help keep floodwaters from reaching inland communities, have removed more than 8 billion gallons of water since Friday, April 4. He said around 2.5 billion gallons of water are being pumped out every day, adding the pumps will continue to run through the end of the week.
Bingham said the Ohio River will be just a foot or two shy compared to the river's height during the 1997 flood.
"This was a major win for the community, I know its not gonna feel like that to those who have been impacted," he added, comparing the recent floods to what happened in 1997. "Typically, this would have been an event where we would have had hundreds if not thousands of houses flooded."
Greenberg also warned the community against putting themselves in unnecessary danger. He said on Monday he saw people kayaking on floodwaters.
"Please don't kayak, or go out in the water other ways," he cautioned. "I know this is an interesting, extreme, historic event but by doing things like that you run the risk of getting stuck, which means our first responders will need to come rescue you and you're putting our first responders at risk in addition to yourself."
Make it easy to keep up-to-date with more stories like this. Download the WHAS11 News app now. For Apple or Android users.
Have a news tip? Email [email protected], visit our Facebook page or X feed.
Authorities pull body of missing man from floodwaters in Bullitt County
WHAShttps://www.whas11.com/article/news/local/authorities-pull-body-missing-man-floodwaters-bullitt-county-james-dishon-kentucky/417-f2f0483f-5cef-4cd2-83b6-3775558687c4
Officials recover the body of 50-year-old James Dishon from floodwaters in Bullitt County, marking the fifth flood-related death in Kentucky.LOUISVILLE, Ky. — Authorities say they have pulled the body of the man from floodwaters in Bullitt County.The body of 50-year-old James Dishon was located Tuesday.Dishon’s death marks t...
Officials recover the body of 50-year-old James Dishon from floodwaters in Bullitt County, marking the fifth flood-related death in Kentucky.
LOUISVILLE, Ky. — Authorities say they have pulled the body of the man from floodwaters in Bullitt County.
The body of 50-year-old James Dishon was located Tuesday.
Dishon’s death marks the fifth in Kentucky involving high floodwaters.
As the severe weather has passed, Gov. Andy Beshear is still warning of the dangers of being in floodwaters.
"When you do that, you not only put your life in danger, you put the lives of everybody who's coming to rescue you in danger," Beshear said.
Authorities have not release any other details surround Dishon's death.
On the scene, crews were paddling out and divers were in suits searching for the missing man in Lebanon Junction.
Credit: Dishon Family
James Dishon
Dishon was found in the floodwaters on Lee Booth Road off South Preston Highway.
“I think he was just trying to go home,” Lebanon Junction Fire Chief Adam Heath said. “There’s not a lot of residents that want to leave their house. It’s home to them.”
Heath said the body was located at about 11:45 a.m. on Tuesday just few feet away from his floating truck, and yards away from his home.
“It really hurts your heart when actual life comes into it,” neighbor Jim Stark said.
Stark said the small, Lebanon Junction community is like family.
On Monday, a WHAS11 crew on the scene spoke with the victim's father, James Dishon Sr., and the victim's son, Dakota James Dishon, who were both praying James would be found safe.
“Come out here this morning and we found his truck in the water,” James Dishon Sr. said on Monday, which was day one of the search. “So, we don’t know where he’s at.”
The search began when water was even higher than it is now.
“I had seen the rescue teams and the truck in the middle of the road turned sideways, so I asked who’s it was, and they said it was a Dodge Ram 3500, and it had seemed to look like my dad’s,” Dakota said.
Heath said it's the “unknowns” that make a search like this difficult.
“There were no witnesses, there was just a vehicle in the water,” Heath said.
He reminds everyone to turn around, don't drown.
“Mother Nature is going to do what it wants to do, and you can’t predict it,” Heath said.
It’s a message echoed in every flood, but this time, it took on a new meaning for Stark and his neighbors.
“Life is precious, and water is nothing to be messed with,” Stark said. “When people say turn around don't drown, that's what they mean."
►Make it easy to keep up-to-date with more stories like this. Download the WHAS11 News app now. For Apple or Android users.
Have a news tip? Email [email protected], or visit our Facebook page or X feed.
'A rough year': River Road restaurants in Louisville hit hard by 2025 flooding
Amanda Hancockhttps://www.courier-journal.com/story/entertainment/dining/restaurant/2025/04/08/river-road-restaurants-in-louisville-hit-hard-by-ohio-river-flooding/82972628007/
They say bad things happen in threes, and Louisville restaurants within steps of the Ohio River might agree.In the early months of 2025, two significant floods caused stretches of River Road, and the restaurants on it, to temporarily close, with water levels creating varying levels of worries for each eatery’s storefront and bottom line.Another blow landed on Saturday, when Thunder Over Louisville, a busy...
They say bad things happen in threes, and Louisville restaurants within steps of the Ohio River might agree.
In the early months of 2025, two significant floods caused stretches of River Road, and the restaurants on it, to temporarily close, with water levels creating varying levels of worries for each eatery’s storefront and bottom line.
Another blow landed on Saturday, when Thunder Over Louisville, a busy event for restaurants with riverfront views, was canceled due to the most recent pummeling of rain across Kentucky and accompanying flood risks near the Louisville waterfront.
Both River House Restaurant, 3015 River Road, and KingFish, 3021 River Road, are typically popular hangout spots for Thunder Over Louisville and, as of Monday, the neighboring businesses are closed until further notice. The title for best views for Thunder Over Louisville, though, would be reserved for the KingFish location across the river in Jeffersonville, Ind. That location’s highly-anticipated Thunder Over Louisville party has essentially been tossed out, along with many hours and dollars of preparation.
“It’s been a rough year,” KingFish vice president Greg Wortham told The Courier Journal. “It's kind of coming at you from all sides.”
Wortham said the umbrella of unfortunate events also includes a few closed days in January due to snow and construction-related road closures in March, which resulted in a 30-40% loss of sales per week. On top of that, KingFish’s closure comes during Lent, one of the busiest seasons for a seafood restaurant.
As rising waters made KingFish inaccessible to staff and patrons, the location closed Saturday evening. Wortham says he anticipates staying closed for at least a week.
“You get frustrated,” he said. “It’s part of having a business on the river. It’s going to happen, but to have two floods in one year…”
It’s not ideal.
For the nearby River Road BBQ, more land separates the small barbecue joint from the river, but that hasn’t halted the damage.
“This is probably the most stressed I’ve been since 2020,” Krissy Davis, River Road BBQ’s general manager and owner/operator, told the Courier Journal, referencing the COVID-19 pandemic.
Photos shared with Davis, who in 2016 took over the business from her uncle, Jon Gudmundsson, show the restaurant more than halfway underwater.
“It’s more than a one-two punch,” she said. “It’s like a one, two, three, four, five punch.”
Ahead of recent severe weather, Davis said she moved everything out of the restaurant. She has most items, including tables, a refrigerator, and oven, on wheels for that reason.
“We could teach a masterclass on it,” she said of flood preparations. “This is what we do.”
But that doesn’t sway the unknowns awaiting when she returns to River Road. She suspects drywall and electrical repairs will be in order.
“Basically, we wait and see,” Davis said.
Several miles away, Captain’s Quarters Riverside Grille near River Road in Prospect offered an up-close view of the “mess” via a Facebook video posted Monday afternoon.
“This will be a doozy,” owner Andrew Masterson said in the video, while circling the restaurant, surrounded by mud-colored water, in a boat. “It’s gonna be a good little clean up.”
On Sunday, Masterson posted a video showing the interior of the restaurant, which he and his staff emptied to a shell ahead of the flood. He also pumped the restaurant with clean water to hopefully fight the rush of dirty outside water. In the video, several friends, drinks in hand, could be seen wading in the clear water, a sight Masterson said was staged and “just for fun.”
On a serious note, Masterson called this second flood of 2025 "a huge interruption to our business" and one that comes at significant cost.
"We know it comes with the territory of being on the river,” Masterson said in the video. “We’ll be working tirelessly to get back open for all of our friends and our fans.”
Davis, at River Road BBQ, said the restaurant may try a pop-up style operation to bring in revenue, especially during the busy months ahead, when, on nice days, people driving on the picturesque River Road smell the smoker and stop by for some barbecue. During Thunder Over Louisville, patrons are known to order carryout for picnics. But that won't be possible this year.
“The entire Derby season is helpful for us,” she said. “So this affects us.”
One thing is for certain, though.
“I refuse to close,” she said. “We just have to be flexible.”
And she hopes the Louisville community will show up when River Road BBQ reopens, a sentiment shared by Walthorn of KingFish.
“Something like this will leave a long lasting effect on us,” he said. “We would just hope that people can support us to help once this has passed.”
Reach food and dining reporter Amanda Hancock at [email protected].
This story was updated to add a gallery and to change a video.
Kentucky Exposition Center building 350,000-s.f. facility
Seattle TechFlashhttps://www.bizjournals.com/louisville/news/2025/04/08/kentucky-exposition-center-expanding.html
Kentucky Venues will begin demolition of Newmarket Hall to make way for new 350,000-square-foot facility.The Kentucky Exposition Center is set to begin a new, $180 million phase of renovation and expansion work.Kentucky Venues on Tuesday said crews will begin demolishing parts of the existing facility, including Newmarket Hall. The cleared space will pave the way for Phase I of the project, which is a new 350,000-square-foot multipurpose building designed to expand and redefine event capabilities at the facility.“T...
Kentucky Venues will begin demolition of Newmarket Hall to make way for new 350,000-square-foot facility.
The Kentucky Exposition Center is set to begin a new, $180 million phase of renovation and expansion work.
Kentucky Venues on Tuesday said crews will begin demolishing parts of the existing facility, including Newmarket Hall. The cleared space will pave the way for Phase I of the project, which is a new 350,000-square-foot multipurpose building designed to expand and redefine event capabilities at the facility.
“The Kentucky Exposition Center is a globally recognized events facility, home to a tremendous amount of history and now undergoing some long overdue enhancements,” said David Beck, president and CEO of Kentucky Venues, in a news release. “With the support of and direct appropriation by the Kentucky General Assembly, our expansion and renovation will mark the most significant change to our footprint since 1956, transforming it into a venue capable of hosting major events at a scale never seen before.”
Phase I of the project will feature a $180 million investment in a 350,000-square-foot, multipurpose building that will become the facility’s largest Class A exhibit hall.
This expansive, interconnected space will sit just east of Broadbent Arena and north of the West Wing. Newmarket Hall and a portion of the existing pavilion will be demolished to make way for the construction of the new building.
Within the $213 million Phase II, the Exposition Center will redevelop the West Wing, West Hall, and Pavilion into a 249,000-square-foot multi-purpose wing. This phase will also enhance food and beverage operations in the South Wing.
The projects were made possible by hundreds of millions in appropriations from the Kentucky General Assembly. The work will make the center the fifth-largest convention center in the U.S.
The work on Phase I is expected to wrap up by the end of 2026.
Calhoun Construction Services is the construction manager and Schmidt Associates is the architect on the project. Officials also have been working with dozens of other subject-matter experts, including equine experts, to make sure it's the best site for all events that use the Expo Center space, a Kentucky Venues spokesperson told LBF.
Constructed in 1968, 12 years after the Expo Center first opened, Newmarket Hall served generations of people as a hub for livestock auctions, horse sales, educational lectures and countless gatherings tied to signature events like the Kentucky State Fair and the North American International Livestock Exposition.
The 25 largest events in Louisville
Economic impact: 2025
Rank | Prior Rank | Event name |
---|---|---|
1 | 1 | 151st Kentucky Derby / Kentucky Oaks |
2 | 2 | TFN Camps & Clinics: 2025 TFN Run 4 Roses Classic and Championship |
3 | 3 | Mid-America Trucking Show: 2025 Annual Trade Show |
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Service Areas
- Call Center Company in Louisville, KY
- The ABC Marketing Services Difference
- Call Center Company for Cold Calling
- Call Center Company for Appointment Setting
- Call Center Company for Outbound Calls
- Call Center Company for Collections
- Call Center Company for Help Desk
- Call Center Company for Technical Support
- Call Center Company for Customer Support
- Call Center Company for Marketing Research
- Call Center Company for Surveys
