Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Augusta, GA

You don't have to be an all-A student from Augusta University College of Science and Mathematics near Augusta to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Augusta, GA

The ABC Marketing Services Difference

For over 20 years, our call center company in Augusta, GA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Augusta, GA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Thrive at Augusta in Augusta, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Augusta, GA

Why Hire a Call Center Company in Augusta, GA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Augusta, GA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Augusta, GA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Augusta, GA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Augusta, GA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Augusta, GA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Augusta, GA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Augusta, GA

The 14 Best Things To Do In Augusta, Georgia

Start planning your trip.Fact checked byKhara ScheppmannAugusta, Georgia, is on the way to cool places, but instead of driving through this town, you should stop here sometime. It's the second oldest and the third largest city in Georgia (behind ...

Start planning your trip.

Fact checked by

Khara Scheppmann

Augusta, Georgia, is on the way to cool places, but instead of driving through this town, you should stop here sometime. It's the second oldest and the third largest city in Georgia (behind Savannah and Atlanta, respectively), according to georgiaencyclopedia.org.1 And while its GPS coordinates align with major routes to Atlanta and Charleston, you'll find plenty of fun things to do in Augusta, Georgia—even beyond its storied golf course.

This lively city of around 200,000, just across the Savannah River from South Carolina, offers excellent food and drink and plenty of attractions both indoors and out.2 Augusta has exciting ways to get around, too: Petersburg boat tours through the Augusta Canal National Heritage Area; and the Historic Trolley Tour of Augusta. Here are plenty of reasons to visit Augusta, GA, including it being the town where the Godfather of Soul, James Brown, grew up.

Gertrude Herbert Institute of Art

The only independent nonprofit visual arts school in the area, the Institute is housed in historic Ware's Folly and the Walker-Mackenzie Studio.3 Besides offering classes and workshops, the facility exhibits an impressive collection of contemporary art.

ghia.org; 506 Telfair St., Augusta, GA 30901; 706-722-5495

Abel Brown Southern Kitchen/Oyster Bar

Chef-owner Todd Schafer changes his menu daily, working with local producers to get the freshest ingredients. Try the Anson Mills Johnny Cake, topped with Andouille, pimiento cheese, and chives.

abelbrownaugusta.com; 491 Highland Ave., Augusta, GA 30909; 706-738-6491

The Boll Weevil Café & Sweetery

Strawberry, red velvet, chocolate, and banana chocolate chip are some of the cake flavors on Boll Weevil's dessert menu. Then there's the cheesecake menu that features a range of flavors, from cinnamon to turtle crunch.

thebollweevil.com; 10 James Brown Blvd., Augusta, GA 30901; 706-722-7772

Bodega Ultima

Bodega Ultima is a good spot for a light breakfast or a casual lunch and dinner infused with Mediterranean and Indian flavors. The father and son restaurateurs, inspired by corner stores in New York City, infuse Mediterranean and Spanish flavors into this neighborhood cafe.

bodegaultima.com; 353 Highland Ave., Augusta, GA 30909; 706-426-6661

Lucy Craft Laney Museum of Black History

Honoring one of Georgia's most celebrated educators, this museum houses four permanent exhibits and additional rotating ones featuring the contributions of African American Augustans. It offers an array of educational and outreach programs.

lucycraftlaneymuseum.com; 1116 Phillips Street, Augusta, GA 30901; 706-724-3576

Craft & Vine

This intimate spot downtown is known for craft cocktails and claims "the best wine selection on Broad Street."4 Choose from hand-crafted cocktails, draught beer, and an elegant selection of 32 bottles of wine by the glass. Step inside the art deco and metal-modern-inspired bar to taste the unique menu of small plates.

craftandvine.com; 1204b Broad Street, Augusta, GA 30901; 706-496-8442

Betty's Branch

Paddlers love this branch of the Savannah River. You can arrange rentals or tours with Cole Watkins Tours, owned and operated by an Augusta native.

colewatkinstours.com; 706-840-0433

Augusta Museum of History

Celebrating the Central Savannah River Region, the museum includes an exhibit spotlighting soul music legend James Brown, who grew up here.5 The museum collects, preserves, and interprets the past of Augusta for people's education and enjoyment.

augustamuseum.org; 560 Reynolds Street, Augusta, GA 30901; 706-722-8454

Finch & 5th

Come early in the evening for a charcuterie plate with a craft cocktail and chill before enjoying a casual dinner. This restaurant takes a creative twist on Southern classics.

finchandfifth.com; 379 Highland Ave, Augusta, GA, 30909; 706-364-5300

Forks Area Trail System

Perfect for mountain bikers (or hikers), "FATS" offers six densely forested loops and 34 miles of trails just across the South Carolina border.6 Note: In response to the widespread damage caused by Hurricane Helene, all recreation sites on the Sumter National Forest, including FATS, remain closed until hazardous conditions improve and assessments can be completed. Visit the USDA Forest Service website for recommended safety precautions and restrictions since FATS passes through lands open to hunting in season.

Phinizy Center for Water Science

From the Mayor's Fishin' Hole to the Floodplain Boardwalk and Observation deck, this educational facility is a great place to connect with nature. The Phinizy Center for Water Science promotes healthy environments and clean water.

phinizycenter.org; 1858 Lock and Dam Road, Augusta, GA 30906; 706-828-2109

River Watch Brewery

The mother-daughter brew team at River Watch has three main brews but also experiments with new flavors and offers unique beers in limited release.

riverwatchbrewery.com; 1175 4th St, Building 61, Augusta, GA 30901; 706-421-7177

Buona Caffe

Come by for breakfast or lunch and a full menu of specialty coffees and espressos. They offer organic, loose-leaf tea and French and Italian sodas crafted with Buona's house-made syrups. P.S. They roast their own beans that you can buy by the bag to take home.

buonacaffe.com; multiple locations

The Partridge Inn

Now part of the Curio Collection by Hilton, the Partridge Inn is a historic property that underwent a major restoration.7 Discover Six South Bar and its rooftop views. Perched on top of a hill in a peaceful neighborhood, this hotel has scenic views from the quarter mile of verandas and balconies connecting the rooms to the 8595 Restaurant and Bar.

partridgeinn.com; 2110 Walton Way, Augusta, GA 30904; 706-737-8888

Masters weather 2025: Today's forecasts in Augusta

NEWSAugusta Chronicle...

NEWS

Augusta Chronicle

It's time for the third round of the Masters. Will it be another sunny day at Augusta National?

Here's the data we collected from weather officials:

National Weather Service forecast for Saturday, April 12 in Augusta

Skies will be very sunny with less than 30% cloud coverage for most of the day. Temperatures of 48 degrees with 80% humidity at 8 a.m. and 68 degrees with 36% humidity at 4 p.m. There will be a light to gentle breeze with practically no chance of rain.

The Weather Channel forecast for Saturday, April 12 in Augusta

Mostly sunny skies with less than 50% cloud coverage for most of the day. Temperatures will feel like 48 degrees with 79% humidity at 8 a.m. and 68 degrees with 36% humidity at 4 p.m. There will be a light to gentle breeze with no chance of rain.

AccuWeather forecast for Saturday, April 12 in Augusta

Mostly sunny skies with 15-25% cloud coverage. Temperatures will feel like 50 degrees by 8 a.m. and 68 degrees by 5 p.m. Winds will typically be a light to gentle breeze with potential gusts of 16-18 mph after 11 a.m. There is no chance of rain. Humidity will hover around 35-56% depending on the time of day.

Miguel Legoas is a Deep South Connect Team Reporter for Gannett/USA Today. Find him on X and Instagram @miguelegoas and email atmlegoas@gannett.com.

Longtime Georgia State Rep. Ben Harbin found dead at 61

The state's leaders are reacting to the news of former Rep. Ben Harbin's passing.AUGUSTA, Ga. — Former Georgia State Rep. Ben L. Harbin (R-122nd District) was found dead of natural causes at a hotel in Augusta this week, according to the Richmond County Coroner. He was 61 years old.Richmond County Coroner Mark Bowen in Augusta said that Harbin was pronounced dead at the Fairfield Inn at 7:12 p.m. on Wednesday. The coroner's office said it's investigating Harbin's death, but his death has been deemed natural and no foul pl...

The state's leaders are reacting to the news of former Rep. Ben Harbin's passing.

AUGUSTA, Ga. — Former Georgia State Rep. Ben L. Harbin (R-122nd District) was found dead of natural causes at a hotel in Augusta this week, according to the Richmond County Coroner. He was 61 years old.

Richmond County Coroner Mark Bowen in Augusta said that Harbin was pronounced dead at the Fairfield Inn at 7:12 p.m. on Wednesday. The coroner's office said it's investigating Harbin's death, but his death has been deemed natural and no foul play or suspicion.

According to Harbin's Georgia House biography, he was first elected in 1994 and served Columbia County in the 122nd District for 20 years. He also served as the Chairman of the House Appropriations Committee, among several other key leadership positions.

Credit: House.ga.gov

Rep. Ben Harbin

The state's leaders are reacting to the news of Harbin's passing. In a statement on X, Gov. Brian Kemp wrote that he and his entire family are mourning.

"A dedicated public servant, he helped to balance our state budgets and maintain our AAA bond rating during the most difficult financial time in modern history- the Great Recession," Kemp wrote. "We are praying for his family and loved ones in the days and weeks ahead during this time of grieving."

House Speaker Jon Burns wrote on X that he is "deeply saddened" to hear about Harbin's passing.

"Dayle and I are deeply saddened to hear of the passing of our friend and my former collegague in the House, Ben Harbin," Burns wrote. "Ben served our state with diligence and integrity for over two decades, and as House Appropriations chairman, he was instrumental in shaping the pathway to the success our state is witnessing today. Please join us in lifting up his family, and the entire Augusta community, as they face the difficult days ahead."

Former Georgia lawmaker found dead in Augusta hotel

Second annual Tacos and Taquila event held in EvansUpdated: 1 hour agoThursday evening, Evans Towne Center Park held the second annual Tacos and Tequila event, including dances, competitions, and much more.Not every CSRA sch...

Second annual Tacos and Taquila event held in Evans

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Thursday evening, Evans Towne Center Park held the second annual Tacos and Tequila event, including dances, competitions, and much more.

Not every CSRA school has a sports-related emergency plan

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Not every CSRA school has an emergency plan for sports events. Although they are required, and they are supposed to be location-specific.

12 On Your Side Investigates: Evictions in Richmond County - what to do if you’re behind

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12 On Your Side Investigates sat through dispossessory hearings to learn more about evictions in Richmond County.

Victim of Aiken assault shares her story of job as a hospice worker

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An Aiken man was arrested on Monday after chasing down a woman and attacking her in the car on Bellreive Drive. She was on her way to work.

What the Tech: Which web browsers do the best at protecting your information

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Reelin’ With Riley: Fishing at Savannah River Shoals

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In this week’s episode of Reelin’ With Riley, Riley is headed to Savannah River Shoals, a beautiful stretch of our Savannah River that hasn’t seen many anglers since Hurricane Helene.

Jags Take Down No. 8 North Georgia

AUGUSTA, Ga. – Augusta University softball earned its most significant win of the season on Saturday morning, defeating No. 8-ranked and 2025 Peach Belt Conference regular season champion North Georgia 10-6 at Jaguar Field. The victory marked Augusta's first win over North Georgia since 2013 and snapped a long-standing series streak.With the win, Augusta improves to 26-25 overall.Augusta 10, North Georgia 6After falling behind 2-0 on a first-inning home run, Augusta responded immediately in the bot...

AUGUSTA, Ga. – Augusta University softball earned its most significant win of the season on Saturday morning, defeating No. 8-ranked and 2025 Peach Belt Conference regular season champion North Georgia 10-6 at Jaguar Field. The victory marked Augusta's first win over North Georgia since 2013 and snapped a long-standing series streak.

With the win, Augusta improves to 26-25 overall.

Augusta 10, North Georgia 6

After falling behind 2-0 on a first-inning home run, Augusta responded immediately in the bottom half. Ayellad Howard walked, and after a double from Bailee Roberts, Payton Terrell drove in Howard with a two-out single to left.

The Jaguars broke the game open with a seven-run third inning. Howard walked again to lead off and moved to third on a single from Chesney Miles. Roberts followed with an RBI single to right to tie the game at 2-2. Singles from Ansley Gibson and Nevaeh Ross, along with a walk from Terrell and a hit-by-pitch drawn by Cadance Winder, loaded the bases and put Augusta ahead. Grace Bailey then delivered a two-run double down the left field line, and Howard capped the rally with a two-RBI triple to the gap in left center. Augusta sent 11 batters to the plate in the inning and took an 8-2 lead.

North Georgia responded with four runs in the fourth to make it 8-6, but Augusta's bullpen closed the door from there. Terrell earned the win with 3.1 innings of relief, and Madalyn Spinks earned her second save of the season by tossing the final 3.1 scoreless frames, allowing just one hit.

The Jaguars added two insurance runs in the sixth. After a walk from Kaylynn Scaffe and a sacrifice bunt from Howard, Miles drove in Scaffe with a single to center and later scored on a fielder's choice grounder by Roberts.

Roberts went 2-for-4 with a double, two RBIs, and two runs scored. Howard reached base three times and finished with three RBIs and a triple. Bailey added two RBIs, and Terrell, Ross, and Miles each drove in one run.

Augusta recorded nine hits, drew four walks, and committed no errors defensively.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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