Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Augusta, GA

You don't have to be an all-A student from Augusta University College of Science and Mathematics near Augusta to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Augusta, GA

The ABC Marketing Services Difference

For over 20 years, our call center company in Augusta, GA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Augusta, GA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Thrive at Augusta in Augusta, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Augusta, GA

Why Hire a Call Center Company in Augusta, GA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Augusta, GA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Augusta, GA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Augusta, GA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Augusta, GA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Augusta, GA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Augusta, GA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Augusta, GA

Plans filed for 8 million sq ft data center and technology park outside Augusta, Georgia

A large data center campus is being planned outside Augusta, Georgia.Commercial real estate firm and CBRE subsidiary Trammel Crow Company this week filed a Development of Regional Impact application with the Georgia Department of State Affairs for a technology campus known as the White Oak Technology Park. – Google MapsLocated in Columbia County’s Appling, off Morris Callaway Road & Innovation Parkway, the...

A large data center campus is being planned outside Augusta, Georgia.

Commercial real estate firm and CBRE subsidiary Trammel Crow Company this week filed a Development of Regional Impact application with the Georgia Department of State Affairs for a technology campus known as the White Oak Technology Park.

– Google Maps

Located in Columbia County’s Appling, off Morris Callaway Road & Innovation Parkway, the technology park aims to “attract and accommodate world-class technology businesses and data center development.”

The campus would total 8.076 million sq ft (750,285 sqm) of proposed buildings, including 8.004 million sq ft (743,595 sqm) of data centers.

Proposed uses include data centers, research & development facilities, cybersecurity providers, digital infrastructure and advanced technology companies, and other uses associated with data centers and technology facilities.

The first phase would be developed within the next two years, with the remaining phases built out over the next decade and beyond.

An Amazon fulfillment center is already located in the existing 612-acre White Oak Business Park in Appling.

Commissioner Alison Couch of District 4 last week said that the Columbia County Development Authority was about to file a rezoning application requesting 1,900 acres next to the White Oak Industrial Park be granted a Special Use (S-1) zoning. The request would allow for data centers, R&D facilities, and related uses.

“I have been researching Technology Parks for months, [including] on-site visits to multiple data centers in the state,” she said. “Based on my observations, I have concluded this use of land offers extremely low overall impact to the surrounding area, while generating tremendous tax revenues in return. I believe this to be the best possible type of development on this property that we could hope for.”

T5 previously had a campus in development in Augusta, a city in northeast Georgia on the state border with South Carolina, but is no longer involved in the project.

Trammell Crow Company is a commercial real estate development company owned by CBRE since 2006. The company was previously involved in filing for a data center project outside Atlanta in Winston. That campus will total 2.255 million sq ft (209,500 sqm) across seven two-story buildings. The first phase of the project will be completed by 2027.

Construction firm Hourigan has developed a separate and unrelated data center park known as the White Oak Technology Park outside Richmond, Virginia. Meta, Iron Mountain, and QTS are known customers of that park.

Masters weather 2025: New forecasts for tournament, practice rounds and Par 3 contest

Masters Week is about to start. Will the sun shine over Augusta or will you need to buy an umbrella from the ...

Masters Week is about to start. Will the sun shine over Augusta or will you need to buy an umbrella from the Augusta National gift shop?

With it starting so soon, the weather models are now at their most accurate. Below is what to expect, based on data from the Weather Channel and AccuWeather:

What will the weather be like for the Masters practice rounds?

Practice rounds for the Masters are Monday and Tuesday. Here's the forecast:

What will the weather be like for the Par 3 Contest?

The Masters Tournament Par 3 Contest is Wednesday. It's looking like another lovely one with sunny skies and very little (if any) clouds. The morning might be a bit brisk with temperatures below 50 degrees before 10 a.m. warming to 66 degrees by the afternoon. Winds may be up to 9 mph with 16 mph gusts.

What will the weather be like for the Masters Tournament?

The Masters Tournament is Thursday through Sunday. Early reports indicated a very rainy Masters, but luckily, the forecasts have continued to improve as we get closer:

Miguel Legoas is a Deep South Connect Team Reporter for Gannett/USA Today. Find him on X and Instagram @miguelegoas and email atmlegoas@gannett.com.

Augusta Drops Game Two of the Series Against North Georgia

1 2 3 4 5 6 7 8 R H E North Georgia 4 9 9 3 4 0 2 0 31 32 0 Augusta 1 0 0 0 0 0 0 0 1 4 2 W: L. Earnhardt (7-0) L...

1 2 3 4 5 6 7 8 R H E
North Georgia 4 9 9 3 4 0 2 0 31 32 0
Augusta 1 0 0 0 0 0 0 0 1 4 2

W: L. Earnhardt (7-0) L: Iovinelli, Jagger (1-3)

Augusta, Ga- Augusta fell to North Georgia in game two of their series on Saturday afternoon at Jaguar field 31-1. The Jaguars are now 5-9 in the conference and 8-25 overall. The first place Nighthawks move to 12-2 in the conference and 23-9 overall.

The lone run for the Jaguars came in the first inning when Nolan Turner doubled to lead off the game. Mike Morrison would follow with a RBI single to plate Turner. For Morrison, he extended his hit streak to 25 straight games.

Parker Ingram and Eli Overstreet also collected hits for AU.

The UNG offense would be the story in scoring runs in all but one inning.

The series wraps up Sunday morning with the first pitch scheduled for 11 a.m.

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Augusta Cracks Two Homers on D-Bat Day Against North Georgia

Jake Vachon and Zach Kwiatkowski both homered but it was North Georgia picking up the 16-5 win on Friday night at Jaguar Field. D-Bat Evans was on hand to provide fun activities for the kids in attendance in support of AU athletics with both the baseball and softball teams. Augusta is now 8-24 on the year and 5-8 in the ...

Jake Vachon and Zach Kwiatkowski both homered but it was North Georgia picking up the 16-5 win on Friday night at Jaguar Field. D-Bat Evans was on hand to provide fun activities for the kids in attendance in support of AU athletics with both the baseball and softball teams. Augusta is now 8-24 on the year and 5-8 in the Peach Belt Conference. The Nighthawks improve to 22-9 and 11-2 in the conference as they are also in first place in the PBC.

The Nighthawks jumped out to the lead the first two innings and would never be challenged.

The Jaguars got on the board in the third when Vachon blasted a solo homer for their first run of the game.

In the sixth, it would be Kwiatkowski also hitting a solo home run.

AU did do some damage in the seventh scoring three times. Mike Morrison singled to lead off the inning and extended his hitting streak to 24 straight games. That was followed by Kwiatkowski's second hit of the night and a Ty McClintock single. Aidan Cannaday would come up with a RBI single and then a bases loaded walk to

In-state tuition won’t rise at AU, most other Ga. state universities

AUGUSTA, Ga. - State regents decided Tuesday to leave in-state tuition the same at Augusta University and most other public colleges and universities in the state.Out-of-state tuition will increase by 2%, and out-of-country tuition will rise by 3% for the 2025-2026 academic year.This is the seventh time in 10 years for tuition costs to stay flat for Georgia students across most institutions.Regents voted Tuesday to hold costs level at 18 of the system’s 26 schools, while costs will rise at six schools and fall at t...

AUGUSTA, Ga. - State regents decided Tuesday to leave in-state tuition the same at Augusta University and most other public colleges and universities in the state.

Out-of-state tuition will increase by 2%, and out-of-country tuition will rise by 3% for the 2025-2026 academic year.

This is the seventh time in 10 years for tuition costs to stay flat for Georgia students across most institutions.

Regents voted Tuesday to hold costs level at 18 of the system’s 26 schools, while costs will rise at six schools and fall at two others.

The typical Georgia school will charge in-state undergraduates $6,466 in tuition and mandatory fees for two semesters next year.

Tuition and fees will range from $3,506 at Swainsboro-based East Georgia State College to $12,002 at Georgia Tech in Atlanta.

The biggest changes will come at Albany State University and the University of North Georgia. Both institutions are beginning to raise the lower rates they have charged for two-year associate’s degrees to match the rates they charge for four-year degrees.

Costs will also rise slightly at Clayton State University, Dalton State College, Fort Valley State University and the University of Georgia because of increases in mandatory fees, although tuition itself will stay flat.

The typical in-state student continues to pay less than in 2022. After that year, regents eliminated a fee that was charged on top of tuition, lowering costs at almost all institutions.

But costs are going up for students from outside Georgia. Tuition for students from other states will rise by 2%, while tuition for students from outside the country will rise by 3%. Those students pay tuition rates that are more than three times what in-state students pay. Institutions sometimes waive out-of-state charges.

“The system’s priorities of graduating more students, affordability and efficiency are always at the forefront when setting tuition rates,” Chief Fiscal Officer Tracey Cook told regents during their meeting at Georgia Southern University in Statesboro. “The board’s actions over the past several years have definitely reinforced this commitment to affordability.”

For students receiving lottery-funded HOPE Scholarships, the scholarship pays for tuition. However, students and their families must themselves pay for mandatory fees.

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Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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