Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Murfreesboro, TN

You don't have to be an all-A student from Middle Tennessee State University near Murfreesboro to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Murfreesboro, TN

The ABC Marketing Services Difference

For over 20 years, our call center company in Murfreesboro, TN has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Murfreesboro, TN

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Park View Meadows in Murfreesboro, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Murfreesboro, TN

Why Hire a Call Center Company in Murfreesboro, TN for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Murfreesboro, TN can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Murfreesboro, TN

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Murfreesboro, TN

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Murfreesboro, TN

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Murfreesboro, TN

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Murfreesboro, TN, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Murfreesboro, TN

Antioch, TN – Accident on Murfreesboro Pike Near 4037 Address Leads to Injuries

Antioch, TN (April 22, 2025) – A vehicle crash resulting in injuries occurred early Tuesday morning along Murfreesboro Pike in Antioch, prompting an emergency response in the southeastern section of Metro Nashville.The collision was reported at approximately 7:41 a.m. near the 4000 block of Murfreesboro Pike, a busy multi-lane roadway that serves as a major commuter route through Antioch. While the total number of vehicles involved has not been released, the incident caused delays and required immediate medical and fire s...

Antioch, TN (April 22, 2025) – A vehicle crash resulting in injuries occurred early Tuesday morning along Murfreesboro Pike in Antioch, prompting an emergency response in the southeastern section of Metro Nashville.

The collision was reported at approximately 7:41 a.m. near the 4000 block of Murfreesboro Pike, a busy multi-lane roadway that serves as a major commuter route through Antioch. While the total number of vehicles involved has not been released, the incident caused delays and required immediate medical and fire services at the scene.

First responders, including paramedics, assessed and treated individuals hurt in the crash. A variety of injuries were reported, and at least one person was transported to a local hospital for evaluation. Authorities have not disclosed the identities or exact conditions of the injured individuals at this time.

As emergency crews worked to secure the area and assist those affected, portions of the roadway were temporarily impacted. Law enforcement has stated that the crash is under investigation and is reviewing all factors that may have contributed to the collision.

Our thoughts are with those injured in this incident, and we hope for a smooth and speedy recovery for everyone involved.

Safety Challenges on Murfreesboro Pike in Antioch

Murfreesboro Pike is one of the most heavily traveled routes in Antioch, linking residents to downtown Nashville and other key destinations in Davidson County. The road frequently experiences congestion during peak travel hours, and its combination of commercial access points, intersections, and high-speed lanes increases the risk of collisions.

According to traffic safety data from the Tennessee Department of Safety and Homeland Security, Murfreesboro Pike has consistently ranked among the top corridors for injury crashes in the county. Contributing factors often include speeding, distracted driving, and failure to yield at busy intersections.

Accidents in urban corridors like Murfreesboro Pike can have serious consequences. Beyond physical injuries, victims may face substantial medical costs, vehicle repairs, and extended time away from work. Knowing how to navigate the post-accident process, such as collecting evidence, notifying insurance, and seeking legal or medical support, is critical to ensuring a full recovery.

As traffic continues to increase in the Antioch area, residents and commuters are encouraged to exercise caution and remain attentive while driving, especially during the morning rush.

If you or someone you know has been injured in a crash, reach out to Local Accident Reports for assistance.

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More Big Lots locations are reopening in Tennessee after bankruptcy. Here's where

Big Lots is reopening an additional four stores in Tennessee.On April 8, it was reported that Big Lots would be making a comeback after it filed for Chapter 11 bankr...

Big Lots is reopening an additional four stores in Tennessee.

On April 8, it was reported that Big Lots would be making a comeback after it filed for Chapter 11 bankruptcy in September and closed over 600 locations.

In January, Big Lots announced its sale to Gordon Brothers Retail Partners, and as part of the deal, Variety Wholesalers acquired 219 Big Lots stores and two distribution centers.

“We’re thrilled to bring the Big Lots! brand back to life by offering more deals than ever, lots of famous brands and a new apparel department for the entire family,” Variety Wholesalers CEO Lisa Seigies said in a news release.

These are the four stores set to open in May.

Which Big Lots stores are reopening in Tennessee?

Variety Wholesalers, which acquired locations from Gordon Brothers, announced these Big Lots locations in Tennessee would reopen on May 1:

How many Big Lots are in Tennessee?

Most recently, the Big Lots website listed 39 locations in Tennessee. The website now only shows the nine announced store reopenings.

Before the closures started, Tennessee had almost 50 Big Lots storefronts.

Why is Big Lots selling stores?

Like many other retailers, Big Lots is being affected by high inflation and interest rates. Additionally, a news release from the company said economic trends, such as customer spending on home and seasonal products, have affected the company's revenue.

When it filed for bankruptcy, Big Lots was the fourth-largest home goods retailer in the country. At the beginning of 2024, it had 1,392 stores and more than 27,000 employees. The store also earned $4.7 billion in 2023 revenue.

The company had previously reported that sales in the first quarter of 2024 fell more than 10% compared to the previous year, though Big Lots reported improved performance in the second quarter.

"While the company's underlying performance has been improving, the Board of Directors conducted a broad strategic review of alternatives and determined that entering into the Sale Agreement with Nexus, and initiating a court-supervised sale process, is the best path forward to maximize value and ensure continued operations," wrote Big Lots in the release.

In-N-Out Burger plans to open restaurant in Murfreesboro: 'It's amazing'

Murfreesboro will be adding the city's first In-N-Out Burger from the popular California-based fast-food restaurant chain.A sign on Medical Center Parkway promotes the future...

Murfreesboro will be adding the city's first In-N-Out Burger from the popular California-based fast-food restaurant chain.

A sign on Medical Center Parkway promotes the future In-N-Out Burger location between Raising Cane's Chicken Fingers and Firebirds Wood Fired Grill in the Clari Park commercial and residential development.

In-N-Out Burger Chief Operating Officer Denny Warnick offered the following comments about the restaurant plans for Murfreesboro and Middle Tennessee in an email to The Daily News Journal.

"We’re currently in the construction phase for our location on Medical Center Parkway in Murfreesboro," Warnick said.

"It usually takes eight to nine months to build the restaurant and open it for business. Because of the amount of construction that still needs to occur, it’s still too early to identify a precise opening date."

The Murfreesboro In-N-Out Burger will be among the many restaurants the company expects to open in Tennessee. The business announced in January plans to open a three-story 100,000-square-foot territory office in Franklin to serve expansion operations on the eastern side of the United States. The chain expansion will create a workforce of 275 jobs, according to an article in The Tennessean.

"We are grateful for the support we’ve received from The Volunteer State and look forward to serving its communities," Warnick said.

In-N-Out Burger will be near many Murfreesboro restaurants

In-N-Out Burger will blend in with the many dining options that are part of the Clari Park development. Others include Drake's, Cava and Whataburger.

Clari Park includes plans for 300 apartments, a range of 182 to 282 townhouses, and Main Event entertainment business with bowling and other activities.

The busy Medical Center Parkway also offers many other restaurant options, including fast-food burger competitors with car lines, such as McDonald's and Culver's.

The Murfreesboro In-N-Out Burger should employ around 50 workers after opening, Warnick said.

"We’ll continue to hire as needed in the months that follow," Warnick said. "We usually begin accepting applications for our new locations four to six weeks before they are set to open. We recommend that those interested frequently check our website at www.in-n-out.com/employment for up-to-date information on open positions."

Former Californians tout In-N-Out Burger

Many former California residents who have moved to Murfreesboro and other Rutherford County communities are well familiar with In-N-Out Burger. Among those people who relocated from the West Coast state are Tim Thomson of the Smyrna area and Tiffany Johnson of the Murfreesboro area.

Thomson described In-N-Out Burger as a "five-star" restaurant that will have car lines similar to Chick-fil-A, only longer.

"It's amazing," Thomson said.

Johnson said she grew up in California enjoying the burgers, fries and shakes at In-N-Out Burger.

"I am glad to see In-N-Out coming to Middle Tennessee," said Johnson, a former chairwoman of the Rutherford County Board of Education. "They are a wonderful faith-based family friendly organization that will be great partners with our schools and community."

Reach reporter Scott Broden with news tips or questions by emailing him at [email protected]. To support his work with The Daily News Journal, sign up for a digital subscription.

Trader Joe's continues Tennessee expansion, announces opening day for Murfreesboro store

Trader Joe's will open its first store in Murfreesboro and seventh in Tennessee Thursday, spokeswoman Nakia Rohde said.The chain's shoppers in Rutherford County will gain a shorter commute when the Trader Joe's opens at 2305 Medical Center Parkway by Robert Rose Drive and near ...

Trader Joe's will open its first store in Murfreesboro and seventh in Tennessee Thursday, spokeswoman Nakia Rohde said.

The chain's shoppers in Rutherford County will gain a shorter commute when the Trader Joe's opens at 2305 Medical Center Parkway by Robert Rose Drive and near The Avenue Murfreesboro shopping center.

"Moments before doors open at 8 am, there will be a brief ribbon cutting," Rohde told The Daily News Journal. "Store Captain Jeff Carter and Trader Joe’s Crew Members will be on hand to welcome customers to their new neighborhood store."

Trader Joe's is known for selling popular affordable products such as Dark Chocolate Peanut Butter Cups, Teeny Tiny Avocados, Everything But The Leftovers Seasoning Blend and Stir Fried Garlicky Cabbage.

The store will be a short drive from the Interstate 24 interchange with the busy Medical Center Parkway.

Trader Joe's seeks to hire local workforce

Rohde told The Daily News Journal recently that Trader Joe's Murfreesboro store would offer a starting pay range of $14 to $17 per hour.

"As a neighborhood grocery store, Trader Joe’s prides itself on hiring where our store is located," Rhode said. "The store has hired sixty-five new Crew Members from surrounding areas and transferred in others from neighboring Trader Joe’s stores."

The new Murfreesboro Trader Joe’s will donate 100% of products that go unsold but remain fit to enjoy to a range of nonprofit, community-based organizations, seven days a week, in following the company's longstanding Neighborhood Shares Program, Rhode said.

Trader Joe's will be operating a 9,400-square-foot specialty grocery store built by Murfreesboro-based TDK Construction and Development.

Trader Joe's has operations in East, Middle and West TN

Prior to the signage appearing for the future Trader Joe's, Murfreesboro Mayor Shane McFarland confirmed to The Daily News Journal July 2024 that the construction project at Medical Center Parkway and Robert Rose Drive was for the popular grocery store chain.

"For months, we were saying specialty grocer, but this is where Trader Joe's is going to be located," McFarland said. "I think that's going to be a welcome addition to our community. A lot of people are really excited about it."

Other Tennessee locations

The new Trader Joe's in Murfreesboro will join six others in Tennessee.

The California-based Trader Joe's has two locations in Nashville and one in Franklin in Middle Tennessee; one each in Chattanooga and Knoxville in East Tennessee. And one in Germantown in West Tennessee, according to an internet search.

Reach reporter Scott Broden with news tips or questions by emailing him at [email protected]. To support his work with The Daily News Journal, sign up for a digital subscription.

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Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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