Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Nashville, TN

You don't have to be an all-A student from Trevecca Nazarene University near Nashville to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Nashville, TN

The ABC Marketing Services Difference

For over 20 years, our call center company in Nashville, TN has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Nashville, TN

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Belmont Village Senior Living Green Hills in Nashville, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Nashville, TN

Why Hire a Call Center Company in Nashville, TN for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Nashville, TN can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Nashville, TN

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Nashville, TN

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Nashville, TN

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Nashville, TN

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Nashville, TN, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Nashville, TN

Nashville, TN – Crash at Exit 50A on I-24 EB Near I-40/I-24 Interchange Results in Injuries

Nashville, TN (April 10, 2025) – A traffic crash with injuries caused disruptions late Thursday morning in Central Nashville near the busy I-40 and I-24 interchange, prompting an emergency response and delays along one of the city's most congested corridors.The incident occurred at approximately 11:57 a.m. at Exit 50A on I-24 EB, where traffic merges eastbound onto I-40 and I-24 toward the Knoxville and Chattanooga routes. Authorities confirmed the presence of injured individuals but have not yet released information rega...

Nashville, TN (April 10, 2025) – A traffic crash with injuries caused disruptions late Thursday morning in Central Nashville near the busy I-40 and I-24 interchange, prompting an emergency response and delays along one of the city's most congested corridors.

The incident occurred at approximately 11:57 a.m. at Exit 50A on I-24 EB, where traffic merges eastbound onto I-40 and I-24 toward the Knoxville and Chattanooga routes. Authorities confirmed the presence of injured individuals but have not yet released information regarding the number of vehicles involved or the specific circumstances of the crash.

First responders, including paramedics, assessed and treated individuals hurt in the crash. A variety of injuries were reported at the scene, though details about the victims’ conditions and whether they required hospital transport are still pending.

Given the high volume of traffic in this zone—where multiple interstate systems converge—the crash resulted in significant travel delays as emergency personnel worked to stabilize the area, treat the injured, and begin the process of clearing the wreckage. The cause of the crash is under investigation by local authorities.

Our thoughts are with those impacted by this incident, and we extend sincere wishes for a full recovery to everyone affected.

Safety Hazards at Interstate Interchanges in Tennessee

The I-40/I-24 interchange near Exit 50A in Central Nashville is one of the most complex and heavily traveled stretches in the region. Merging traffic from multiple directions—often at high speeds—can significantly increase the risk of crashes, especially when visibility or spacing is limited.

Statewide data from the Tennessee Department of Transportation shows that interchanges like this one are frequent sites of injury crashes due to rapid lane changes, confusion over exits, and sudden slowdowns. For drivers unfamiliar with the area, this complexity can add to the danger.

To minimize risks while navigating these zones, it’s important to reduce speed as you approach merge areas, use turn signals clearly, and maintain awareness of surrounding vehicles. Defensive driving techniques are critical when dealing with congested multi-route corridors.

In the aftermath of an injury crash in such a high-traffic area, drivers and passengers should take immediate steps to ensure their safety—by moving vehicles to the shoulder if possible and contacting emergency services right away. Those injured should also consider seeking medical attention and preserving records from the scene to support any necessary follow-up actions.

If you’ve been involved in a crash on a Tennessee interstate, especially near complex interchanges like this one in Central Nashville, it’s important to know that resources are available to guide you through the aftermath.

For more information or to receive help after an accident, contact Local Accident Reports.

Nonprofit fights Amy Grant over church deed, AG probe. Why it's now erupting in public

A Nashville nonprofit sued music icon Amy Grant, and it became a target of a Tennessee Attorney General inquiry into alleged nonprofit law violations.Now, years after these high-profile court proceedings flew under the radar, controversy surrounding the Nashville Church of Christ is erupting throughout the community.Nashville Church of Christ, which owns the property of the former downtown congregation Central Church of Christ, now finds itself fighting a public relations battle as much as a legal one. At the heart of the confl...

A Nashville nonprofit sued music icon Amy Grant, and it became a target of a Tennessee Attorney General inquiry into alleged nonprofit law violations.

Now, years after these high-profile court proceedings flew under the radar, controversy surrounding the Nashville Church of Christ is erupting throughout the community.

Nashville Church of Christ, which owns the property of the former downtown congregation Central Church of Christ, now finds itself fighting a public relations battle as much as a legal one. At the heart of the conflict is how the nonprofit is using the property, including a sanctuary and two parking lots, and the ministries it funds with revenue earned through the land.

Critics of the nonprofit and its director, Shawn Mathis, accuse Nashville Church of Christ of shady financial dealings. But the nonprofit defends its online-only ministry programs as legitimate and says a Tennessee Attorney General investigation is part of a conspiracy that infringes on the church’s religious liberties.

“The Attorney General has exceeded its authority…by investigating the Church on matters of church government as well as matters of faith and doctrine,” Nashville Church of Christ said in a July 15, 2021 court filing, which was part of a case to ensure the nonprofit’s compliance with the attorney general's investigatory demands.

Under the banner of Nashville Church of Christ and its address, the nonprofit and Mathis operate several businesses and says it uses income from the parking lots to support those ministries. The nonprofit earns an estimated $42,000 in monthly income from the parking lots, according to the attorney general's office in court filings.

“My clients deny any allegations of wrongdoing and would direct you to the documents filed in the public record,” C. Troy Clark, an attorney for Nashville Church of Christ and Mathis, said in a statement Wednesday. The attorney added his clients “dedicated to their mission and work tirelessly to teach and minister to individuals and organizations around the world."

The church called the attorney general’s investigation a ploy by former disgruntled congregants and Grant and her family to seize the property for their own monetary gain.

Grant and her cousin, Andy Burton, are co-administrators for a family estate that has power over the deed on the Rep. John Lewis Way property in downtown Nashville. Their great-grandfather founded Central church in 1925.

Grant isn’t shy about the aggressive means by which she’s fighting Nashville Church of Christ, but said it’s for altruistic reasons. Grant and Burton hired a powerful public relations firm, The Ingram Group, and came forward in a Wall Street Journal article to escalate their grievances outside their ongoing legal battle against the nonprofit.

“This year, downtown Nashville’s Central Church of Christ should be celebrating a 100-year anniversary of serving the community,” Brandon Gee, a spokesperson for Grant and Burton, said in a statement Tuesday. “Instead, it stands as a shuttered eyesore serving outsiders who preyed on a vulnerable congregation to gain control of the property.”

Allegations of nefariousness, on both sides

Court filings outline how Mathis incrementally assumed greater control over the congregation and the property it owned after he joined Central Church of Christ in 2017.

He became an elder within months, and within the next year led the full elder board to support a proposal to merge Central with a new 501(c)3 he formed called Nashville Church of Christ. The full congregation then voted in January 2018 to transfer control of Central’s assets to Nashville Church of Christ.

Over time, Nashville Church of Christ shut down Central church’s main operations, including its weekly service and other ministries. Also, the nonprofit launched new online ministries, Harbinger Theological Seminary and Aggos, while a for-profit company that Mathis led had briefly listed the property as its principal address. Following complaints from disaffected former Central congregants, the attorney general opened its investigation.

Nashville Church of Christ claims the inquiry is a consequence of a nefarious conspiracy devised by those former congregants. “When the factions realized that they likely would not be able to take property…they joined forces to make a collective strategic decision to spin their tale to the Attorney General in hopes that an investigation would bolster their attempt take the property,” the nonprofit said in its July 15, 2021, court filing.

A spokesperson for the attorney general said in a statement Wednesday the office "cannot comment about this ongoing matter."

But that same accusation of nefariousness is also directed toward Mathis, according to emails and other records the Tennessee Attorney General obtained as part of its investigation and that briefly surfaced in a different court case.

“I definitely believe we are starting to see a pattern by Shawn (Mathis) that he has no intention of there being a church on that property,” Burton said in a Aug. 5, 2019, email. “I am beginning to think his position is a front.”

Grant and family estate assert right to ownership

Even if Nashville Church of Christ’s ministries are legitimate, Grant and Burton argue the activity is not a proper use of the property according to its deed.

The estate of their great-grandfather can reclaim the property if the current owners are violating stipulations in the deed for the property’s use.

“The title and right to use said property herein conveyed shall forever remain in the trustees…that are members of the Church of Christ and also members of the said central congregation,” the1925 deed says, according to court filings.

This language is not uncommon within Churches of Christ, a loosely connected denomination with no centralized hierarchy and in which ministers lead local congregations, as a means of ensuring consistency with a congregation’s beliefs and practice.

There was a similar type of dispute involving area congregation Otter Creek Church of Christ to remove deed restrictions on its second campus, a case that’s cited in this ongoing dispute between Nashville Church of Christ and the Burton estate.

Grant and her cousin argue the absence of an in-person congregation at Nashville Church of Christ violates the deed. In its case against Grant and in other disputes with the Tennessee Attorney General, the nonprofit says participants in its online ministries constitute a type of congregation.

Still, Nashville Church of Christ originally sought to void the deed restriction, so it sued Grant and Burton. But the Burton descendants sued back and ultimately won the first of two legal hurdles. A chancellor and appeals court sided with the Burton family estate that the deed restriction is enforceable, and now the case is deciding whether Nashville Church of Christ violated that restriction.

Liam Adams covers religion for The Tennessean, part of the USA TODAY Network. Reach him at [email protected] or on social media @liamsadams.

North Nashville, TN – Accident on I-40 EB Near MM 207 Between Jefferson St and I-65 Split Leads to Injuries

North Nashville, TN (April 10, 2025) – A traffic crash involving injuries occurred Wednesday afternoon on Interstate 40 eastbound near mile marker 207, disrupting travel in the North Nashville area and prompting a rapid emergency response.The incident was reported at approximately 12:53 p.m. on I-40 EB between Jefferson St and the I-65 split. Although specific details about the number of vehicles involved have not yet been released, the crash took place in a high-traffic section of the interstate known for heavy commuter ...

North Nashville, TN (April 10, 2025) – A traffic crash involving injuries occurred Wednesday afternoon on Interstate 40 eastbound near mile marker 207, disrupting travel in the North Nashville area and prompting a rapid emergency response.

The incident was reported at approximately 12:53 p.m. on I-40 EB between Jefferson St and the I-65 split. Although specific details about the number of vehicles involved have not yet been released, the crash took place in a high-traffic section of the interstate known for heavy commuter and through-traffic activity.

First responders, including paramedics, assessed and treated individuals hurt in the crash. A variety of injuries were reported, though authorities have not confirmed how many individuals were transported for further treatment or the full extent of the injuries sustained.

Traffic along the eastbound lanes of I-40 experienced delays as crews worked to manage the scene, attend to the injured, and clear the wreckage. Officials remained at the scene for an extended period to ensure safety and begin investigating the cause of the crash, which is currently under review.

Our thoughts are with those who were affected by this incident, and we hope for a quick and full recovery for all injured parties.

High-Risk Interstate Zones in Urban Tennessee: Navigating I-40 in Nashville

Interstate 40 through Nashville is one of the most heavily traveled corridors in the state, serving as a central artery for commuters, freight traffic, and visitors alike. The stretch between Jefferson St and the I-65 split is particularly prone to accidents due to its complex merging patterns and frequent stop-and-go traffic.

State transportation data has consistently highlighted I-40 as a high-risk zone for injury collisions in Davidson County. These crashes are often caused by sudden lane changes, distracted driving, or failure to maintain a safe following distance—all issues that are intensified during peak travel times.

For drivers navigating busy urban interstates like this one, it’s important to remain attentive, avoid distractions, and prepare for sudden braking or merging. Defensive driving and situational awareness are key strategies in avoiding collisions and reducing the risk of injury in congested areas.

After being involved in a crash, especially one that results in injuries, it’s crucial to seek medical evaluation, gather all relevant documentation, and follow up with legal or insurance guidance when appropriate. Timely and informed action can make a significant difference in the recovery process, both physically and financially.

If you or someone you know was involved in a crash on I-40 or any major roadway in Tennessee, trusted support is available.

For more information or to receive help after an accident, contact Local Accident Reports.

Nashville 1/2 Marathon and 5K

Want to learn more? Visit Website Nashville 1/2 Marathon and 5KOct 25, 2025Germantown Neighborhood Germantown Neighborhood One of Nashville’s most historic neighborhoods, Germantown features baseball, brunch, bars, acclaimed re...

Want to learn more?

Visit Website

Nashville 1/2 Marathon and 5K

Oct 25, 2025

Germantown

Neighborhood

Germantown Neighborhood

One of Nashville’s most historic neighborhoods, Germantown features baseball, brunch, bars, acclaimed restaurants, Farmers’ Market, and Tennessee State Museum.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

lm-MRM-sign

Service Areas

ABC Marketing Outbound Sales Nashville, TN