Call Center Company in Orlando, FL
You don't have to be an all-A student from Palm Beach Atlantic University Orlando Campus near Orlando to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.
In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Years of Experience

- Call Center Company in Orlando, FL
- The ABC Marketing Services Difference
- Call Center Company for Appointment Setting
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Help Desk
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Technical Support
- What Services Does ABC Marketing Services Provide for These Industries?
- Call Center Company for Marketing Research
- What Industries Benefit from Marketing Research Services from ABC Marketing Services?
- Call Center Company for Surveys
- Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
The ABC Marketing Services Difference
For over 20 years, our call center company in Orlando, FL has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:
Help Desk
Customer Care
Technical Support
Surveys
Appointment Setting
Outbound Sales
Lead Generation
We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.
When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

What Industries Does ABC Marketing Services Target?
If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:
Agriculture & Agribusiness
Automotive & Transportation
Business Services & Consulting
Construction & Engineering
E-Commerce & Retail
Education & E-Learning
Energy & Utilities
Financial Services & Banking
Government & Public Sector
Healthcare & Medical Services
Hospitality & Travel
Human Resources & Staffing
Information Technology (IT) & Software Development
Insurance
Legal & Law Firms
Logistics & Supply Chain
Manufacturing & Industrial
Marketing & Advertising
Media & Entertainment
Nonprofit & Charitable Organizations
Real Estate & Property Management
Security & Surveillance
Telecommunications
Waste Management & Environmental Services
Plastic surgery clinics
The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.
Call Center Company for Appointment Setting
Could you imagine booking an appointment at Excellence Senior Living in Orlando, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.
We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

Why Hire a Call Center Company in Orlando, FL for Appointment Setting?
Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.
Some additional benefits of working with ABC Marketing Services for appointment setting include:
24/7 Service
Focus More Time on Your Business
Correct Difficult Staffing Problems
Communicate with Customers Effectively
Grow Your Company
More
What Industries Benefit from ABC Appointment Setting Services?
Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:
Farm Supply Distributors
Equipment Manufacturers
Organic Farms
Car Dealerships
Trucking & Logistics Companies
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Automotive & Transportation and Agriculture & Agribusiness.
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Business Services & Consulting and Construction & Engineering.
Call Center Company for Help Desk
Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Orlando, FL can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?
If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:
Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.
A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.
Secure and redundant call center infrastructure.
Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.
Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.
What Industries Benefit from Help Desk Services from ABC Marketing Services?
Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:
Online Learning Platforms
Private Schools
Online Stores
Fashion Brands
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Education & E-Learning E-Commerce and Retail.
Call Center Company for Technical Support
ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

Standard Tech Support
For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

Premium Tech Support (PTS)
Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.
A few of the reasons why customers choose our tech support services include:
Market-Leading Results
We help your company achieve better customer experiences and higher ROI.
Problem Solving
We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.
Available Customer Protection
Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.
What Industries Benefit from Tech Support Services from ABC Marketing Services?
Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:
Water & Electric Providers
Solar Energy Firms
Investment Companies
Insurance Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Government & Public Sector and Healthcare & Medical.
Call Center Company for Marketing Research
Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.
What Sets ABC Marketing Services Apart from Other Research Group Providers?

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.
What Industries Benefit from Marketing Research Services from ABC Marketing Services?
Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:
Hotels
Travel Agencies
Tech Startups
IT Consulting Firms
More
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Call Center Company for Surveys
Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.
At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:
Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.
What Industries Benefit from Surveys from ABC Marketing Services?
Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:
Health Insurance Providers
Auto Insurance Companies
Warehousing Companies
3PL Providers
What Services Does ABC Marketing Services Provide for These Industries?
Contact ABC Marketing Services today for a full list of services that we provide for industries like Hospitality & Travel and IT & Software Development.
Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services
As a leading call center company in Orlando, FL, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services
Latest News in Orlando, FL
Orlando, FL – Vehicle Crash with Injuries at Daryl Carter Pkwy & Palm Pkwy
Police Accident Reports (888) 657-1460https://localaccidentreports.com/orlando-fl-vehicle-crash-with-injuries-at-daryl-carter-pkwy-palm-pkwy/
Orlando, FL (June 8, 2025) – Emergency responders were dispatched to a vehicle crash with injuries at the intersection of Daryl Carter Parkway and Palm Parkway in Orlando early this Sunday, June 8. The crash, reported at 7:53 a.m., led to significant traffic disruption, but fortunately, there is no roadblock, and all lanes are open for traffic.Medics arrived at the scene to provide care to those injured in the crash. Although the specific details regarding the number of people involved and the extent of their injuries hav...
Orlando, FL (June 8, 2025) – Emergency responders were dispatched to a vehicle crash with injuries at the intersection of Daryl Carter Parkway and Palm Parkway in Orlando early this Sunday, June 8. The crash, reported at 7:53 a.m., led to significant traffic disruption, but fortunately, there is no roadblock, and all lanes are open for traffic.
Medics arrived at the scene to provide care to those injured in the crash. Although the specific details regarding the number of people involved and the extent of their injuries have not been fully disclosed, it is known that emergency responders worked swiftly to treat and transport the victims to the hospital. Authorities are investigating the cause of the crash.
Our thoughts are with those affected by this incident, and we hope for a quick recovery for all involved.
Vehicle Crashes in Orlando
Orlando, a bustling city in Central Florida, is home to high traffic volume and numerous intersections, including Daryl Carter Parkway and Palm Parkway. As with many urban areas, crashes are unfortunately a common occurrence. Whether due to distracted driving, weather conditions, or simply road congestion, accidents like this can disrupt the flow of traffic and create hazardous conditions for both drivers and pedestrians.
While the exact cause of the crash remains under investigation, it is crucial for drivers to remain cautious at all times, especially in busy intersections. Ensuring a safe following distance, using turn signals, and avoiding distractions like mobile phones can all help reduce the likelihood of accidents.
If you or someone you know has been involved in a crash in Orlando, it’s important to seek immediate medical attention for any injuries, even those that may seem minor. Many injuries from car accidents are not immediately apparent but can have serious long-term effects. Additionally, it’s wise to contact an attorney who specializes in accident cases to help with the legal and insurance processes following a crash.
For more information or to receive help after an accident, contact Local Accident Reports.
Note: These posts are created solely for the use of Local Accident Reports. We have not verified the information in these posts as the information is gathered from secondary sources. If you have personal knowledge that the information contained in these posts is inaccurate, please contact Local Accident Reports immediately so we can make the necessary corrections or remove the story.
Disclaimer: We are providing this information to the general public as a resource to use in the event you or a family member are injured in a similar incident. Every effort is put forth to honor the victims of accidents, and hope the information presented helps others avoid the same type of accidents in the future. The photos depicted in these posts are not representative of the actual accident scene. Please contact Local Accident Reports at (888) 657-1460 to be connected with an attorney in your area who will answer any legal questions you may have.
A first-time guide to Orlando beyond the theme parks
Tamara Ganehttps://www.lonelyplanet.com/articles/guide-to-orlando
Orlando isn't just theme park heaven. Yes, Walt Disney World, Universal Studios and ...
Orlando isn't just theme park heaven. Yes, Walt Disney World, Universal Studios and Legoland are all here and draw thousands of tourists each year. But Orlando and the surrounding area have so much more going on that you'll want to experience. The city itself is ever-evolving with vibrant parks, public art and award-winning restaurants. Not to mention awe-inspiring day trips to the Kennedy Space Center or New Smyrna Beach.
Whether you're heading to Orlando for the first time or looking for something new to explore, here's how to make the most of your trip.
When should I go to Orlando?
There’s no wrong time to visit Orlando, but these facts will inform your decision. First, holidays are crowded and expensive no matter the time of year. (This includes the days framing the actual holiday.) Orlando also has a rainy season from May to October. Luckily, in a place as lovely as Florida, rainfall can be intense but mercifully brief.
Hurricane season usually runs from June through November. In recent years, weather systems like Hurricane Ian have caused theme parks like Disney World and Universal Studios to close for multiple days. If you’re visiting Orlando during these months, it’s best to book flexible airfare, lodging and rental car reservations.
The high tourist season in Orlando is from March to April and June to August. Kids are typically out of school for spring and summer breaks, so big attractions like theme parks are often crowded. Humidity is high, and temperatures are often in the 90s.
The shoulder seasons in Orlando are in May and September through November,and you'll usually find better deals on lodging. Temperatures reach the mid- to high 80s in May and drop to the upper 70s in November.
December is usually the low season (excluding Christmas through early January when kids are on holiday break). Temperatures are cooler but exceedingly pleasant, with averages in the middle 70s. This is the when you’ll usually get the best pricing as long you avoid school breaks and holidays.
How much time should I spend in Orlando?
The average visitor spends five to seven nights in Orlando, although you can easily spend longer and not regret it. A stay of at least five nights ensures you’ll have time to visit theme parks if they're on your itinerary, explore downtown Orlando and other neighborhoods (like Baldwin Park or the Milk District) and visit beyond city limits.
Is it easy to get in and around Orlando?
Most long-distance travelers fly into Orlando International Airport. If you’re staying at a Disney-area hotel and don’t plan to spend much time outside the resort, you might find it cheaper to take the Mears Connect shuttle over an Uber or rental car, although this largely depends on your group size. The shuttle operates 24/7.
If you’re a Florida local, the recently debuted Brightline offers fast train service connecting Orlando to cities like Palm Beach, Fort Lauderdale and Miami. Alternatively, the Sun Rail offers train service with stops in Poinciana (about half an hour from Disney World), downtown Orlando, Kissimmee and DeBary.
Downtown Orlando has an excellent public transportation system. LYMMO provides free Bus Rapid Transit service seven days a week to major downtown destinations like Lake Eola Park. (The Lymmo does not provide service to the airport or theme parks.) Or enjoy the beautiful Florida weather and utilize Orlando’s bike and scooter share program.
Top things to do in and around Orlando
Don’t make the mistake of skipping downtown Orlando on your visit to the Sunshine State. Lake Eola Park is the heart of the city, with a paved, wheelchair-accessible walking trail circling the lake. Colorful gardens blossom against the backdrop of the Orlando skyline while swan boats (and real swans) swim in the water. A wheelchair lift was recently installed to make it easier for people with disabilities to enter the ADA-accessible swan boats. If you’re at Lake Eloa on a Sunday, check out the Orlando Farmer’s Market, where local vendors showcase seasonal produce, arts and crafts, plants and even homemade dog treats.
A whopping 59 Orlando restaurants were honored by the Michelin Guide in 2025, so be sure to arrive hungry. For a bucket list dining experience, the intimate Natsu Omakase has just two seatings per night and flies most of its seafood in from Japan. For a casual meal, it’s hard to beat Super Rico, with Columbian dishes like Churrasco or fried green plantains topped with steak, chicken and mushrooms.
While you’re walking around downtown, keep your eyes open for public art. Orlando boasts over 900 paintings, sculptures, tapestries and mixed media displayed in its city hall, neighborhood centers, public buildings and parks.
Harry P. Leu Gardens is a 50-acre plant-life paradise. Since this is Florida, there is always something in bloom, and each trip to the gardens is different than the last. Throughout the year, roses, hibiscus, bananas, tree orchids and citrus trees fill the grounds with perfume and color. This is also home to the Historic Leu House Museum, originally built in 1888. Today, the mansion has been restored to offer visitors a glimpse into the past.
The artificial Orlando Wetlands Park in Christmas, about 30 miles east of downtown Orlando, was designed to provide advanced treatment for reclaimed water. An education center houses seasonal exhibits that include live animals and interactive displays. From the center, set off on the 2-mile Birding Loop, one of many trails that wind through the park. There are more than 220 bird species to see, including osprey, hawks and bald eagles.
Not all trails are open to cyclists, but many are accessible to horseback riders. Be cautious of alligators while traversing the park – they're especially attracted to the sun-warmed, lime-rock surfaces that line many trails.
In Lake Wales – about 53 miles south of Orlando – trails in Bok Tower Gardens lead through four diverse native Florida ecologies: a pine savanna, oak hammock, wetland prairie and bog, home to 126 species of birds. Designed by famed landscape architect Frederick Law Olmsted Jr, the gardens have azaleas, camellias and magnolias that burst into bloom in the spring. Twice a day the 23 bronze bells of The Singing Tower – a 205ft-tall carillon – ring with a melody that reverberates among the magnificent flora.
Cool off in emerald springs at Wekiwa Springs State Park, about 20 miles northwest of downtown Orlando in Apopka. You might spot some of the 190-plus species of birds that can be found here while hiking miles of trails meandering through woods and swamplands and along the banks of the Wekiwa River.
You can rent a kayak or canoe from Wekiwa Springs State Park Nature Adventures to paddle the scenic, still waters. It's possible to kayak 8.5 miles from the state park through neighboring Rock Springs Run State Reserve into Kelly Park. Along the way, enjoy the beauty of the turquoise waters and fairytale-like, Spanish moss–laden trees, all while keeping an eye out for birds, fish, turtles and the occasional alligator. Be sure to arrive early, as parking can regularly reach maximum capacity.
The Dr. Phillips Center for the Performing Arts has been recognized as one of the world's most acoustically sound arts venues. The building takes up two city blocks, offering multiple performance spaces, a school of the arts, event rooms and an outdoor plaza with a welcoming lawn. An ever-changing calendar of events includes family-friendly programming, Broadway touring productions and local theater groups.
The Kennedy Space Center is only 50 miles from Orlando, and it’s worth a side trip. You can easily spend an entire day exploring, so don’t short yourself on time. Attractions include encounters with real astronauts, hands-on activities like astronaut training simulators and virtual reality experiences. Kids love visiting here, and so do adults.
Drive about an hour to New Smyrna Beach, where you’ll find 17 miles of sugar sand beaches, some of Florida’s best surfing waves and a cute, walkable downtown brimming with boutiques, art galleries and restaurants. Nearby Blue Springs State Park is a designated manatee refuge with hundreds of manatees from mid-November through mid-March that visitors can see via a wheelchair-accessible path and viewing platform.
My favorite thing to do in Orlando
My favorite thing to do in Orlando might seem a little cheesy, but I always recommend Titanic: The Artifact Exhibition. Yes, there are Titanic museums elsewhere, but that doesn’t make this one any less worthwhile since each exhibition is different. This one has more than 300 artifacts recovered from the wreckage and 500 personal items from passengers.
Costumed actors wander through full-scale room recreations of the Titanic’s interior, pulling you into an eerie, immersive experience. A regular roster of programs includes dinner galas, formal teas and guided tours with rotating themes.
How much money do I need for Orlando?
Breakthru Beverage drivers strike in Orlando
McKenna Schuelerhttps://www.orlandoweekly.com/news/breakthru-beverage-drivers-strike-in-orlando-39669126
Dozens of delivery drivers employed by Breakthru Beverages, one of the largest alcoholic beverage distributors in the U.S., have officially gone on strike in Orlando and five other major cities throughout Florida.The strike, which kicked off yesterday, was launched over allegations of unlawful firings and the company’s failure to make meaningful concessions on wages, healthcare and a secure retirement plan during union contract negotiations, a Teamster told Orlando Weekly.“When the Teamsters brought up the fa...
Dozens of delivery drivers employed by Breakthru Beverages, one of the largest alcoholic beverage distributors in the U.S., have officially gone on strike in Orlando and five other major cities throughout Florida.
The strike, which kicked off yesterday, was launched over allegations of unlawful firings and the company’s failure to make meaningful concessions on wages, healthcare and a secure retirement plan during union contract negotiations, a Teamster told Orlando Weekly.
“When the Teamsters brought up the fact that four drivers were fired illegally and they wanted to bring them back, talks pretty much came to a halt,” said Arte Hoffman, a Breakthru delivery driver of 2.5 years and proud new member of the Teamsters Local 385. “Teamsters had offers they were trying to negotiate out — the company was not willing to negotiate at all,” he said. “And at some point they had zero counter-offer whatsoever.”
According to the Teamsters, the open-ended strike involves roughly 170 Breakthru employees across Orlando, Tampa, Jacksonville, Fort Myers, Pensacola and Tallahassee who first joined the union last September, despite opposition from their employer.
Federal records show Breakthru, a company that posts sales of $8.5 billion annually, paid Nevada-based “union avoidance” firm Action Resources more than $375,000 last year to convince their employees in Florida and in California not to join the Teamsters. Instead, the drivers in Florida voted overwhelmingly in favor of unionization, while Breakthru warehouse workers in California voted against.
Breakthru Beverage drivers across Florida vote to unionize Drivers across six cities, including Orlando, opted to join the Teamsters, who already represent thousands of workers in wine and liquor distribution
“They're trying to show you all of the negativity about the union,” Hoffman recalled, remembering two union avoidance consultants — or “union-busters,” as Hoffman called them — who were hired to convince him and his co-workers not to join the Teamsters last year. According to federal records, this “union buster” firm was paid $3,750 per day per consultant, “plus reasonable travel expenses.”
“That money could have been well-suited to take care of us,” said Hoffman. “Put it towards the people who take care of your business.”
According to the Teamsters, Breakthru’s counter-offer to them during contract talks was a significant wage cut compared to what the drivers are currently making. Furthermore, Breakthru offered to make no improvements to their current health care and retirement benefits.
Hoffman said, in fact, that Breakthru decided unilaterally to change drivers’ pay structure this week, from a commission-based model to a flat rate that he says will reduce drivers’ annual earnings by $15,000 to $30,000 a year.
“That is downright insulting,” he said. Teamsters organizer Jose Faneitty described it as “corporate greed at its finest.”
Breakthru Beverage did not respond to questions from Orlando Weekly about the union’s allegations of unlawful firings — which the Teamsters believe was retaliation for supporting the union — nor the company’s alleged failure to make a meaningful offer at the bargaining table.
“While we respect the rights of our associates, we are disappointed that our Northern Florida drivers, represented by the International Brotherhood of Teamsters, have initiated a strike,” a spokesperson shared in a statement, describing drivers who are also very much based in Central Florida, not North.
“We have contingency plans in place to ensure minimal disruption to the business,” the spokesperson added, declining to expand on what exactly those contingency plans are. “We value all our hard-working associates and always strive to provide them with competitive compensation, comprehensive benefits, and a positive work environment.”
Hoffman admitted that the pay and health benefits Breakthru offered “isn’t horrible,” but said that there’s room for improvement. “I mean, we’re all striking because we actually want to get back to work,” he said. “If we didn't like it that much, we’d probably quit. But a lot of us actually enjoy the job.”
The job itself often involves a long “spaghetti” route of drop-offs for the company’s more than 6,000 beverage brands, including various liquor, wine, beer and non-alcoholic products, such as Stoli, Guinness, Redbull, Sazerac and Margaritaville.
“We deliver at the convention center, hotels, restaurants — anybody that carries our brands only get it from us. If it's a particular whiskey and you want it, you can't get it unless we deliver to you,” said Hoffman. Although their employer has brought in temp workers — strikebreakers, or “scabs” as they’re often described — Hoffman says that if their clients, including high-end restaurants on I-Drive and Disney, can’t get their products, “they are going to hurt very badly.”
“Eventually, there’d definitely be a trickledown effect,” he believes. “Customers are going to feel it, and hopefully they'll start putting pressure on their company to finally, at least come back to the table with a reasonable offer.”
Hoffman doesn’t have any ill will toward the temp workers that Breakthru brought in. “They’re trying to make a living,” he admitted. “But we are trying to make a living for us, too.”
Teamsters Local 385, based in Orlando, also represents character performers at Disney World (that’s right, Princess Tiana is a Teamster), as well as thousands of workers for UPS, Aramark, and blue-collar employees in Osceola County Corrections and Osceola County schools.
Teamsters Local 166 in November secured “significant wage increases, protections against unjust reprimand and termination, and seniority rights” for dozens of Breakthru Beverage workers they represent in Commerce, California, according to the union, after spending less than 24 hours on strike.
“We feel like we’ve done wrong and all we’ve done is right for them,” said Shawn Rhames, an Orlando delivery driver of five years. “For them to bring us down drastically [in pay] when we’ve got families to take care of, like, the cost of living is going up.”
Rhames has never been a union member before, nor has his co-worker Arturo Lewis, a driver of less than two years. “It was only right for us to join the Teamsters,” said Lewis, who pointed out changes their employer has historically made to their pay and other job benefits without their say. “We’re out here giving you our all each and every day.”
This isn’t the first time Breakthru Beverage employees have gone on strike to get their demands met by the company. Breakthru workers, represented by the Teamsters, also struck in Philadelphia and Chicago in 2022, where workers rejected the company’s reportedly less-than-stellar offers on personal days, sick time, and health and safety on the job.
Just 6.3 percent of Florida’s workforce — equal to 569,000 workers — has union representation, according to the U.S. Bureau of Labor Statistics, out of 16 million unionized workers nationwide.
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Orlando, FL – Crash with Injuries on Hennepin Blvd at N Hiawassee Rd
Police Accident Reports (888) 657-1460https://localaccidentreports.com/orlando-fl-crash-with-injuries-on-hennepin-blvd-at-n-hiawassee-rd/
The crash resulted in a complete roadblock on both directions of Hiawassee Rd, causing significant disruptions to traffic in the area. Emergency crews worked diligently to clear the wreckage and secure the scene, while motorists were advised to avoid the area and take alternate routes. The roadblock created major delays for drivers, particularly as the morning commute was starting to pick up. By 7:30 a.m., the scene was cleared, and normal traffic flow began to resume, though some residual delays were expected.Traffic Safety in Or...
The crash resulted in a complete roadblock on both directions of Hiawassee Rd, causing significant disruptions to traffic in the area. Emergency crews worked diligently to clear the wreckage and secure the scene, while motorists were advised to avoid the area and take alternate routes. The roadblock created major delays for drivers, particularly as the morning commute was starting to pick up. By 7:30 a.m., the scene was cleared, and normal traffic flow began to resume, though some residual delays were expected.
Traffic Safety in Orlando, FL
Injury crashes like the one on Hennepin Blvd at N Hiawassee Rd are a stark reminder of the importance of road safety, especially in areas with heavy traffic and complex intersections. Orlando’s busy streets, including those near major roads like Hiawassee Rd, see high volumes of traffic and are prone to accidents, especially during the morning rush hours.
Although the cause of the crash remains under investigation, common contributing factors to accidents include distracted driving, speeding, and failure to yield at intersections. Drivers are encouraged to stay focused on the road, obey speed limits, and avoid distractions such as texting or using mobile phones while driving. It’s equally important to adjust driving speed to road conditions and ensure that vehicles are properly maintained, especially key safety systems like tires, brakes, and lights.
In addition to physical injuries, accidents can have lasting emotional and psychological effects on those involved. Victims may experience trauma, anxiety, or stress as they recover. It is crucial for anyone involved in an accident to seek immediate medical attention for injuries, no matter how minor, as some issues may not become apparent right away. Legal consultation can also assist in navigating the insurance claims process and ensuring that victims receive fair compensation for medical expenses, lost wages, and emotional distress.
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Massive cloud of Saharan dust moving into Central Florida
Ryan Cedergrenhttps://www.wesh.com/article/saharan-dust-impact-florida/64967342
ORLANDO, Fla. —A thick cloud of Saharan dust is moving into Central Florida and will linger through the weekend.While it might sound crazy, it is actually a common occurrence, especially during the summer months.What is Saharan Dust?Saharan dust comes our way from the Saharan Air Layer — clouds of dry, dusty air that form over the Saharan Desert in Africa. The dust clouds blow across the Atlantic Ocean, where they can impact the Caribbean and southeast United States.>> R...
ORLANDO, Fla. —
A thick cloud of Saharan dust is moving into Central Florida and will linger through the weekend.
While it might sound crazy, it is actually a common occurrence, especially during the summer months.
What is Saharan Dust?
Saharan dust comes our way from the Saharan Air Layer — clouds of dry, dusty air that form over the Saharan Desert in Africa. The dust clouds blow across the Atlantic Ocean, where they can impact the Caribbean and southeast United States.
>> Related: Saharan dust blowing toward Florida
Local Impacts
Saharan dust can reduce visibility and cause hazy skies. First Warning Meteorologist Cam Tran also said that the dust also creates colorful sunrises and sunsets, advising you to have your cameras ready over the next few days.
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Lots of Saharan dust in our atmosphere for now, helping keep the tropics around us nice and quiet.Also makes for some stunning sunrise/sunset scenes! pic.twitter.com/pyG12fJk1r
— Eric Burris (@EricBurrisWESH) June 4, 2025
Tropical Impact
When the Saharan dust is over the Atlantic and Caribbean, the dusty, dry air stifles tropical development and offers brief protection. Tropical systems thrive off warm, moist air, and with the dusty, dry air over the area where most tropical systems form in the Atlantic and Caribbean, known as the main development region, tropical waves struggle to develop.
>> 2025 hurricane season | WESH long-range forecast
Health Impacts
While gorgeous sunsets are a positive impact of the dust, it can also have a negative impact on those who have respiratory issues or asthma. The American Lung Association explains that the particles can lead to an increase in sneezing, wheezing, watery eyes and nose or throat irritation. They advise those sensitive to the dust to stay indoors as much as possible, close car windows and vents, wear a mask or face covering, monitor their symptoms, and seek medical care if conditions require.
>> More: 2025 Hurricane Survival Guide
The Saharan dust is forecast to fade by midweek next week, but we'll likely see more rounds of Saharan dust throughout the summer.
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