Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Paterson, NJ

You don't have to be an all-A student from Paterson Charter School for Science and Technology near Paterson to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Paterson, NJ

The ABC Marketing Services Difference

For over 20 years, our call center company in Paterson, NJ has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Paterson, NJ

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Mi Casa Es Su Casa Paterson NJ in Paterson, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Paterson, NJ

Why Hire a Call Center Company in Paterson, NJ for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Paterson, NJ can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Paterson, NJ

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Paterson, NJ

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Paterson, NJ

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Paterson, NJ

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Paterson, NJ, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Paterson, NJ

Paterson, N.J., bishop echoes joy, hope of faithful at thanksgiving Mass for pope

PATERSON, N.J. (OSV News) — Bishop Kevin J. Sweeney echoed the joy and hope of the faithful of the Diocese of Paterson, proclaiming “Viva il Papa!” — “Long Live the Pope!” — at the end of a Mass of thanksgiving he celebrated on May 14 for Pope Leo XVI’s election at the Cathedral of St. John the Baptist in Paterson.The bishop said this Chicago-born “...

PATERSON, N.J. (OSV News) — Bishop Kevin J. Sweeney echoed the joy and hope of the faithful of the Diocese of Paterson, proclaiming “Viva il Papa!” — “Long Live the Pope!” — at the end of a Mass of thanksgiving he celebrated on May 14 for Pope Leo XVI’s election at the Cathedral of St. John the Baptist in Paterson.

The bishop said this Chicago-born “missionary pope” — and the first North American pontiff — could inspire all Catholics to become “missionary disciples” of Christ.

The afternoon Mass of thanksgiving came six days after Pope Leo XIV was elected the 267th head of the universal church — in Rome May 8. Bishop Sweeney was the main celebrant. Many priests concelebrated the English and Spanish liturgy, with deacons assisting.

Church’s Spiritual Father

Local religious, laity and public officials were among those at the liturgy. Attendees prayed for the pope in his new role as the church’s spiritual father. Masses for Pope Leo have been celebrated around the diocese and world.

“We celebrate and give thanks to Almighty God, especially for the Holy Spirit inspiring our cardinal electors to give us our new Pope, Pope Leo XIV,” Bishop Sweeney said in his opening remarks at the Mass.

The altar of St. John’s, the diocese’s mother church, displayed an image of Pope Leo, the former Cardinal Robert F. Prevost, with flags including those of the United States and Peru, where he served as a diocesan bishop. The new pope holds dual citizenship as an American and a Peruvian.

The multicultural cathedral is home to a Peruvian group, Señor de los Milagros (Lord of Miracles). Paterson has the largest community of Peruvians outside their homeland in the world. Little Lima is a Peruvian community located very near the cathedral in downtown Paterson.

Christ’s Great Commissioning

In his homily, Bishop Sweeney said that Pope Leo, who spent decades missioning in Latin America, could remind Catholics of Christ’s great commissioning of his followers “to go and make disciples of all the nations” at the end of Matthew’s Gospel.

“We must be missionary disciples. We each have a responsibility to hear, learn, and share the good news of Jesus Christ — that work of evangelization to which we are called. The vocation that all of us share from our baptism is that call to holiness, that call to be saints,” said Bishop Sweeney, reminding the faithful to live out Jesus’ commandment, “Love one another.”

Diocesan faithful joined the church worldwide in expressing joy and surprise over the news of Pope Leo’s historic election. He was also the head of the Vatican dicastery that chooses those named bishops. Catholics said they liked his warm personality and hoped his vast experience would help him lead the church in these challenging times.

Excitement and Shock

In his homily, Bishop Sweeney recalled his excitement and shock on the day the College of Cardinals elected the Chicago-born Pope Leo.

“An American? Wow!” Bishop Sweeney said. “Now we’re praying for Pope Leo at every Mass.”

Bishop Sweeney said he was moved by Pope Leo’s first public words as pontiff looking over St. Peter’s Square: “Peace be with you” in the hearts of everyone worldwide. The words called to mind the Jubilee Year of Hope, the bishop said, which Pope Francis decreed to encourage all people to become “pilgrims of hope” in Christ.

An Augustinian friar, Pope Leo will bring the spirituality of St. Augustine, his order’s founder, to the papacy, such as the value of solidarity — “we’re walking the journey together” — and humble service as a leader, the bishop said.

“To be a leader in the church, we need always to remember that,” Bishop Sweeney said.

Moved by Pope’s Spanish

A Spanish speaker, Bishop Sweeney said he was also moved when Pope Leo spoke in Spanish to believers in the Chiclayo Diocese in Peru, in his first public address. The pontiff was Chiclayo’s bishop from 2015 to 2023. Earlier, he was a parish pastor, diocesan official, seminary teacher and administrator in Peru. Pope Leo has been a Peruvian citizen since 2005.

“A blessing for all of us is to know the blessing of the Latino, Hispanic community here in our diocese, our country, and all parts of the world, and the beauty of our Catholic faith, no matter what language or where you come from. It’s all part of the beautiful flavors that make up our one holy Catholic Apostolic Church,” Bishop Sweeney said.

In a special episode of his podcast, “Beyond The Beacon,” Bishop Sweeney said May 9 he was thankful to God, the Holy Spirit and the cardinal electors for coming to “a consensus pretty quickly.” Then-Cardinal Prevost was elected pope on the fourth ballot, which was “a sign” that the cardinal electors “were very united,” he said.

It’s “just a wonderful time for the church,” Bishop Sweeney said, but also for the Peruvian community in the diocese. “It is certainly a great joy for them” to have a pope who served for years as a Augustinian missionary priest in Peru and later as Chiclayo’s bishop.

This story was originally published by The Beacon at Beaconnj.org, the diocesan news and information outlet for the Diocese of Paterson in northern New Jersey and distributed through a partnership with OSV News. Michael Wojcik is the managing editor of Beaconnj.org.

What's the best tool we have to improve Paterson's future? Data | Opinion

3-minute readBefore my taking office as mayor in 2018, “data” was a four-letter word in Paterson. Previous administrations viewed it as a pejorative term, but my team and I have used data not only to improve people’s lives but to save people’s lives, too.Within weeks after being sworn in as mayor for my first term, I was selected as one of 40 mayors from around the world to participate in the prestigious Bloomberg Harvard City Leadership Initiative. Many value-added lessons were learned ...

3-minute read

Before my taking office as mayor in 2018, “data” was a four-letter word in Paterson. Previous administrations viewed it as a pejorative term, but my team and I have used data not only to improve people’s lives but to save people’s lives, too.

Within weeks after being sworn in as mayor for my first term, I was selected as one of 40 mayors from around the world to participate in the prestigious Bloomberg Harvard City Leadership Initiative. Many value-added lessons were learned throughout the yearlong program, but one specific takeaway was how data can help cities make more informed decisions.

After I completed the initiative in 2019, Barbara Lawrence from The Henry and Marilyn Taub Foundation asked how the benevolent organization could help implement an idea I had obtained from Bloomberg Philanthropies. I asked for the foundation to fund two positions: a chief innovation officer and a chief data officer. Little did I know that less than a year later, the CDO would play a pivotal and critical role in my administration.

On March 16, 2020, I announced Paterson’s first COVID-19 cases. I immediately asked our relatively new chief data officer, Harsha Mallajosyula, to quickly create a dashboard that would be updated daily with meaningful metrics: infection rates, hospitalization rates and death rates. The daily dashboard drove my decision-making as to when to close and open our businesses and our public spaces. Data helped us save lives in Paterson during the pandemic.

Last year, Bloomberg Philanthropies invited me and 22 other mayors from North America, South America and the Caribbean to join its City Data Alliance. As a part of the alliance, we are receiving multi-year operational and technical coaching on how to leverage data and artificial intelligence to assess needs, strengthen services and codify policies that enshrine results-based practices across our City Hall organization. The initiative has inspired us to launch a data-driven initiative to go from being paper-based to paperless in Paterson. One example would be our objective to streamline our permitting process by going digital.

Welcome, DataRise Paterson

Our aim is to continue transforming Paterson into a 21st-century city by ushering in a new era of accountability, transparency and progress powered by data-driven decisions. Therefore, we are proud to announce DataRise Paterson to help us create better outcomes for our residents, improve government efficiency and enhance community engagement.

DataRise Paterson will also guide us on how to use and manage data across all of our departments. Our overall goal is to ensure that data is used responsibly, improve decision-making and eventually build a culture where data is used to support our city’s growth and development.

Bloomberg Philanthropies has also blessed us with a graduate from Harvard University’s Kennedy School of Government. Ana Rocio Castillo Romero is our senior process improvement leader and is spearheading DataRise Paterson. She has been an indispensable advocate to help us become a stronger and sustainable city.

When Michael Bloomberg was mayor of New York City, he often said, “In God we trust, everyone else bring data.” In Paterson, we subscribe to the same axiom and believe that data is more than just a four-letter word but a red-letter solution.

Andre Sayegh is the mayor of Paterson.

Pope Leo XIV's Peruvian roots bring pride to Paterson, N.J., community

A new pope with American and Peruvian roots means a lot to many people in Paterson, New Jersey.Pope Leo XIV has dual citizenship, holding nationality in both the United States and Peru, where he served for many years.In his first address after ...

A new pope with American and Peruvian roots means a lot to many people in Paterson, New Jersey.

Pope Leo XIV has dual citizenship, holding nationality in both the United States and Peru, where he served for many years.

In his first address after being elected the new pope on Thursday, Chicago-born Cardinal Robert Prevost greeted the people of Peru and his former diocese in Chiclayo. It was a welcome sight in Paterson's Peru Square.

"Hope is very great for our culture and our community, especially in New York and New Jersey, where we are big," Peruvian-American Ceasar Moreno said.

Moreno said he often visits Paterson's Peruvian enclave, where there's a sense of pride and, he says, hope for humanity with this new pope.

"We need more reunion. We need more people to be unionized and to love each other," he said.

At Peruvian restaurant Mi Barrunto, Miguel Iglesias said he feels proud the pontiff has Peruvian roots and hopes he blesses the community with everything migrants are facing.

"It looks like God wanted an American this time"

At the Diocese of Paterson, Bishop Kevin Sweeney weighed in on this important moment for the Catholic Church.

"To see him come out on the balcony, just a gift for the church and the world," Sweeney said. "We believe that those cardinals were praying to the Holy Spirit. Who does the Holy Spirit want? Who does God want for us? It looks like God wanted an American this time, so thanks be to God."

Sweeney said there's "every indication" Pope Leo XIV's leadership will be similar to that of Pope Francis.

"To hear his words of peace and that we're bridge-builders and saying we have to continue the synodal work of Pope Francis," he said. "If he's similar to Pope Francis, I think it will be a great blessing."

Jenna DeAngelis

Jenna DeAngelis is an Emmy award winning journalist. She joined CBS News New York as a general assignment reporter in March 2018.

Get unlimited access with a subscription

Sign In|Already have a subscription but never signed in before?...

Sign In|

Already have a subscription but never signed in before?Get started

Get unlimited access with a subscription

Choose your plan. Cancel anytime.

Digital

Monthly

$1 for the first month

Daily digital access on any desktop, tablet, or mobile device

Annual

$89 for the first year

Over 6 MONTHS FREE with an annual subscription

Digital + Print

Sunday - Friday

$1 for the first month

Print delivery + daily digital access & USA TODAY Crossword

Sunday + Thursday

$1 for the first month

Includes access to the eNewspaper every day of the week

Did you know: Every plan comes with a digital subscription to share.

What's included

Digital plans

Digital + Print

Daily digital access

Android and IOS apps

Subscriber-exclusive content

Digital subscription to share

The eNewspaper — a digital replica of the print newspaper.

Print newspaper delivery

USA TODAY Digital Crossword

Group subscriptions

We have customizable plans for corporations, schools, libraries, government agencies and hotels.

Corporate programsEducation programs

No commitment required. Cancel anytime.

Offer available to new customers only. Read the full subscription terms.

Need help?

Call 1-888-282-3422 and give offer code W-N2 to subscribe.

Historic Colt gun mill site in Paterson begins environmental cleanup

The long-awaited cleanup of one of Paterson’s most important industrial relics began this week.The U.S. Environmental Protection Agency arrived at the Allied Textile Printing property opposite the Great Falls to begin removing loose bricks from the smokestack. It has been slowly crumbling since 1983, when a huge fire tore through the complex and left the historic Colt gun mill, located on the ATP site, in ruins.Securing the smokes...

The long-awaited cleanup of one of Paterson’s most important industrial relics began this week.

The U.S. Environmental Protection Agency arrived at the Allied Textile Printing property opposite the Great Falls to begin removing loose bricks from the smokestack. It has been slowly crumbling since 1983, when a huge fire tore through the complex and left the historic Colt gun mill, located on the ATP site, in ruins.

Securing the smokestack is the first step in the EPA’s $4 million project to remove lead and asbestos from the fire-gutted factory buildings.

The cleanup, which could take a year or more, has to be finished before the Paterson Great Falls National Historical Park can open its new $8 million river walk that leads visitors to the Colt ruins.

“We are mobilizing a lot of equipment right now, but the actual brick removal will happen in the next week or so,” said Stephen McBay, an EPA spokesman. It’s not yet clear whether all – or some – of the ATP smokestack will be dismantled to protect the workers who will be doing the asbestos removal, he said.

Some residents who live near the ATP site are concerned about safety. David Soo, an historic preservationist who lives in the restored Phoenix Mill with his wife and six-month-old daughter, worries about the potential health effects of airborne asbestos.

“My concern is the EPA hasn’t done anything to create an emergency alert system if something happens,” Soo said. “They haven’t even suggested that the people who live right next door to the property close their windows while the working there.

McBay said the EPA has created the ATP project website to keep residents informed. Anyone with questions can contact the project’s community involvement coordinator, Joel Waddell, at 929-656-3416 or by emailing him at waddell.joel@epa.gov.

McBay said the EPA crew is monitoring air quality and testing samples for asbestos. According to the project website, the EPA collected 26 air samples in January, and there was no asbestos detected in any of them.

Once the smokestack is secure and the asbestos removal begins in the gutted buildings below, workers will continually water down the site so the asbestos particles do not become airborne, McBay said.

Closing windows should not be necessary, McBay said. “The air is being monitored at all times,” he said. If something went wrong, “we would know way before it got to your open window,” he said.

Located next to the national park, ATP is considered the oldest mill site at the Great Falls. It is where U.S. Treasury Secretary Alexander Hamilton established America’s first planned industrial center through the creation of the Society for Useful Manufactures in 1791.

The first mill on the ATP site produced nails. Then in 1836, Samuel Colt opened the Patent Arms Manufacturing Company in a four-story brownstone built with rock hewn from cliffs overlooking the Passaic River.

Colt didn’t invent the revolver, but he created an assembly line system to mass produce the weapon. But he initially had trouble selling the weapon, because people didn’t know how to use it. He shut down the Paterson mill in 1843, then moved his operation to Hartford, Connecticut, where he made a fortune selling guns during the Mexican-American War.

After guns, machine parts, and locomotives, textiles became the next big industry. By the late 1800s, Paterson had been dubbed “Silk City” with mills employing thousands of workers, many of them immigrants from countries around the world.

Allied Textile Printing grew to become the largest mill in Paterson. By 1940, it employed over 1,000 workers. But as Paterson’s silk industry went into decline, so did ATP, which closed in 1982.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Service Areas

ABC Marketing Outbound Sales Paterson, NJ