Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Philadelphia, PA

You don't have to be an all-A student from Temple University near Philadelphia to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Philadelphia, PA

The ABC Marketing Services Difference

For over 20 years, our call center company in Philadelphia, PA has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Philadelphia, PA

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

  • TravelTravel Industry
  • MedicalMedical Industry
  • MortgageMortgage Industry
  • BankingBanking Industry
  • SoftwareSoftware Industry
  • DoctorsDoctors Offices
  • DentistDentist Offices
  • RetailRetail Stores
  • MoreMore

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Simpson House in Philadelphia, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Philadelphia, PA

Why Hire a Call Center Company in Philadelphia, PA for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Philadelphia, PA can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Philadelphia, PA

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Philadelphia, PA

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Philadelphia, PA

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Philadelphia, PA

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Philadelphia, PA, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Philadelphia, PA

Philadelphia Navy Yard Gets $30 Million Through First PA SITES Grant Awards, Creating Hundreds of Jobs

Governor Josh Shapiro and Department of Community and Economic Development Secretary Rick Siger visited the Philadelphia Navy Yard to highlight a $30 million investment through the PA SITES (Pennsylvania Strategic Investments to Enhance Sites) program. The funding supports the development of the Philadelphia Navy Yard Greenway District, helping to transform 54 acres into shovel-ready sites for advanced manufacturing, life sciences, and commercial use that will help grow Pennsylvania’s economy, foster innovation, and create jobs....

Governor Josh Shapiro and Department of Community and Economic Development Secretary Rick Siger visited the Philadelphia Navy Yard to highlight a $30 million investment through the PA SITES (Pennsylvania Strategic Investments to Enhance Sites) program. The funding supports the development of the Philadelphia Navy Yard Greenway District, helping to transform 54 acres into shovel-ready sites for advanced manufacturing, life sciences, and commercial use that will help grow Pennsylvania’s economy, foster innovation, and create jobs.

“When I took office, I made clear that my Administration would be focused on making Pennsylvania more competitive and making us a leader in economic development, job creation, and innovation,” said Governor Shapiro. “We’ve heard loud and clear: Pennsylvania needs more shovel-ready sites to compete for businesses and good-paying jobs. These investments lay the groundwork to attract companies, strengthen communities, and make sure our Commonwealth is ready to compete — and win — in today’s economy.”

The $30 million grant awarded to Ensemble/Mosaic Navy Yard LLC will fund utility infrastructure, soil excavation, grading, and stormwater management to develop the Greenway District — accelerating a transformative redevelopment at one of the Commonwealth’s most strategic business campuses. This work will prepare six lots for up to 700,000 square feet of advanced manufacturing and commercial space — part of a broader $6 billion redevelopment effort expected to generate 12,000 new jobs.

Ensemble/Mosaic is a joint venture between national developer Ensemble Real Estate Investments and Mosaic Development Partners, a Philadelphia-based, Minority Certified commercial real estate development company. In 2020, the Philadelphia Industrial Development Corporation (PIDC) awarded the partnership development rights to 109 acres at the Navy Yard, which they are transforming into a vibrant, mixed-use district. The master plan includes 9 million square feet of new development — with lab and manufacturing space for life sciences companies, 4,000 apartments, and 235,000 square feet of retail — reinforcing the Navy Yard’s position as a regional hub for innovation and growth. Additionally last year, the Pennsylvania Housing Finance Agency (PHFA) awarded Mosaic a $500,000 Pennsylvania Housing Affordability and Rehabilitation Enhancement Fund (PHARE) grant to develop mixed-income residential apartments, and the New Africa Cultural Center and Museum in Philadelphia.

“This transformative investment from the Commonwealth’s innovative new PA SITES program strengthens the Navy Yard’s role as a powerful engine of job creation and economic growth throughout Philadelphia and Pennsylvania,” said Jodie Harris, President of PIDC. “It will help attract new businesses, support the expansion of our life sciences and advanced manufacturing industries, and create hundreds of good-paying jobs across a wide range of skill and educational levels. This is about building opportunity — for workers, for small businesses, and for the long-term prosperity of Philadelphia and the region.”

The Navy Yard is already home to more than 150 employers and 15,000 jobs. In the first round of PA SITES funding, DCED received 66 applications requesting over $377 million. The department continues to accept and review applications on a rolling basis, with additional grant and loan awards expected later this year.

Philadelphia, PA – Car Crash with Injuries at Henry Ave & Gates St

Philadelphia, PA (May 10, 2025) – A car crash resulting in injuries was reported Friday night at the intersection of Henry Ave and Gates St in Philadelphia. The incident occurred just before 10:00 p.m. and caused a disruption to local traffic while emergency crews responded.Emergency responders were quick to the scene, providing care to the injured victims. While specific details regarding the number of vehicles involved or the severity of injuries have not been released, medics ensured that all affected individuals recei...

Philadelphia, PA (May 10, 2025) – A car crash resulting in injuries was reported Friday night at the intersection of Henry Ave and Gates St in Philadelphia. The incident occurred just before 10:00 p.m. and caused a disruption to local traffic while emergency crews responded.

Emergency responders were quick to the scene, providing care to the injured victims. While specific details regarding the number of vehicles involved or the severity of injuries have not been released, medics ensured that all affected individuals received immediate attention.

Authorities worked to secure the area, diverting traffic as necessary while initiating an investigation into the cause of the crash. No further identifying information has been provided at this time.

Our thoughts are with those affected by this accident.

Managing Intersection Collisions in Urban Philadelphia

Crashes at intersections like Henry Ave and Gates St are a persistent issue in Philadelphia’s dense traffic landscape. Intersections, particularly those in residential areas with multiple crossing lanes and inconsistent visibility, are common sites for vehicle collisions—especially during nighttime hours when visibility is reduced.

The city’s traffic data consistently shows a higher incidence of injury crashes at intersections than on straight stretches of roadway. Common contributing factors include distracted driving, failure to yield, and excessive speed, all of which can be exacerbated in evening conditions. Urban roads like Henry Ave often experience a mix of local and through traffic, increasing the risk of sudden and unexpected collisions.

After a crash like this, victims may face more than just physical injuries. The challenges of dealing with vehicle repairs, medical appointments, insurance negotiations, and lost time from work can be overwhelming. That’s why it’s important to understand your rights and resources when recovering from an accident in Pennsylvania.

Seeking prompt medical care, documenting all injuries, and consulting with legal professionals are vital steps to ensure you're protected throughout the recovery process. Whether the accident was caused by negligence or a momentary lapse in attention, victims deserve fair treatment and support.

If you’ve been injured in a car accident in Philadelphia, Local Accident Reports can help you find the support and information you need during this difficult time.

Rock Legends' Farewell Tour Includes PA Concert

PHILADELPHIA — Legendary rock and rollers The Who are embarking on their final tour, and they will be saying farewell to fans in Philadelphia this summer.The Who will perform at the Wells Fargo Center in Philadelphia on Aug. 21 as part of the "The Song Is Over North America Farewell Tour."Tickets will be available starting with a Citi presale and through ...

PHILADELPHIA — Legendary rock and rollers The Who are embarking on their final tour, and they will be saying farewell to fans in Philadelphia this summer.

The Who will perform at the Wells Fargo Center in Philadelphia on Aug. 21 as part of the "The Song Is Over North America Farewell Tour."

Tickets will be available starting with a Citi presale and through the Who Fan Club beginning on Tuesday. Additional presales will run throughout the week ahead of the general sales, which go live on May 16 at 10 a.m. online here.

The tour will also offer a variety of VIP packages and experiences for fans to take their concert experience to the next level. Packages vary but include premium tickets, access to pre-show soundcheck, invitation to the pre-show VIP Lounge, a limited edition autographed tour poster & more. VIP package contents vary based on the offer selected. Get more information on VIP ticket packages online here.

"Every musician's dream in the early 60’s was to make it big in the US charts," frontman Roger Daltrey said. "For the Who, that dream came true in 1967 and our lives were changed forever. The warmth of the American audiences over the years have been inspirational to me, and reflect the feeling I remember getting after hearing the first rock records coming across the radio. Musical freedom! Rock gave us a feeling of generational rebellion. To me, America has always been great. The cultural differences had a huge impact on me, this was the land of the possible. It's not easy to end the big part of my life that touring with The Who has been. Thanks for being there for us and look forward to seeing you one last time."

Find out what's happening in Philadelphiafor free with the latest updates from Patch.

"Well, all good things must come to an end. It is a poignant time," guitarist Pete Townshend said. "For me, playing to American audiences and those in Canada has always been incredible. The warmth and engagement of those audiences began back in 1967 with hippies smoking dope, sitting on their blankets and listening deeply and intensely. Music was everywhere. We all felt equal. Today, Roger and I still carry the banner for the late Keith Moon and John Entwistle and of course, all of our longtime Who fans. I must say that although the road has not always been enjoyable for me, it is usually easy: the best job I could ever have had. I keep coming back. Every time I do, I meet new fans and feel new energy. Roger and I are in a good place, despite our age, eager to throw our weight behind this fond farewell to all our faithful fans, and hopefully to new ones who might jump in to see what they have been missing for the last 57 years. This tour will be about fond memories, love and laughter. Make sure you join in."

America’s love affair with The Who live began 58 years ago when the band were part of "Murray The K's Music in the Fifth Dimension," a series of showcase events at RKO's 58th Street Theatre in New York over nine days in March and April 1967.

The band played just three songs — "Can't Explain," "Substitute," and "My Generation" — and other acts on the bill included Cream, Smokey Robinson & The Miracles, Simon & Garfunkel, and Wilson Pickett.

Later that Summer, it was at the seminal Monterey International Pop Festival in California that they rose to prominence in a defining moment of the Summer Of Love.

Two years later, The Who were once again front and center at the most famous festival of the '60s, Woodstock, performing an incendiary set in the early hours of Aug. 17, 1969.

Wedge Recovery Centers will close behavioral health services after 31-year run in Philadelphia

From Philly and the Pa. suburbs to South Jersey and Delaware, what would you like WHYY News to cover? Let us know!An organization that provided mental health and addiction treatment services in Philadelphia for more than three decades will shut its doors at the end of the month.Wedge Recovery Centers, which ...

From Philly and the Pa. suburbs to South Jersey and Delaware, what would you like WHYY News to cover? Let us know!

An organization that provided mental health and addiction treatment services in Philadelphia for more than three decades will shut its doors at the end of the month.

Wedge Recovery Centers, which has eight locations across the city, will work on transferring clients to other programs over the next several weeks as the organization winds down operations.

In a May 5 letter to staff and clients, Wedge leaders said the closure comes after three consecutive years of financial losses and other attempts to cut costs, including downsizing and pursuing a merger or acquisition with other local providers.

“Ultimately, with rising overhead costs, decreased census due to shrinking Medical Assistance enrollment, and lack of ability or interest from local and state entities to provide financial support, we find our position untenable,” CEO Jason McLaughlin wrote.

The organization provided outpatient treatment, counseling and support for people with mental health conditions, substance use disorders or both.

Final program services for substance use and psychiatry will end by May 16. Clients may be eligible for six-month prescription refills to cover any potential gaps. All mental health outpatient programs, including psychiatry, will end by May 30.

Current and past clients as well as former staff are lamenting the loss to the community.

Brennan Jordan, a licensed professional counselor, worked at Wedge between 2011 and 2014. He said it “felt like home” and called it a lifeline for many people in need of care and with few options where they lived.

“Working there as a young therapist, it felt like trial by fire,” he said. “It was some of the hardest work I’ve done in my career, but also some of the most rewarding.”

When he heard about the closure this week, Jordan said it felt unreal.

“It’s really sad and I’m pretty scared that if things don’t change and public mental health programs and agencies don’t get more funding from the city, the state and on the federal level, closures like this will just keep on happening,” he said. “It’s not going to only hurt the clients that they serve, it’s going to hurt everyone.”

Wedge was a provider under nonprofit Community Behavioral Health, also known as CBH, which manages contracts and payments for Philadelphia behavioral health organizations that serve people with Pennsylvania Medicaid insurance, also known as Medical Assistance.

CEO Donna Bailey said the city nonprofit will also send letters to clients and patients notifying them of the closure and work closely with Wedge to ensure that people get connected to new treatment and recovery programs.

“They have taken a very proactive and aggressive approach to all the steps and transitions,” she said of Wedge.

Bailey said that despite the sad circumstances, other programs throughout Philadelphia do currently have the capacity to take on new clients and provide the same or similar services, “so we’re not concerned about people being lost to the system.”

“The Wedge has been a strong partner over the time that they’ve been an in-network provider for us,” Bailey said. “But I think the fact that they have been so thoughtful and so planful is a testament to the commitment that they have to their staff and their members.”

Andrew Devos, CBH chief operations officer, said their teams will meet with Wedge beyond May 30 to make sure clients, and in some cases, staff, have found new placements.

“In these scenarios, people will often want to just go where their therapist is going,” he said.

Wedge Recovery Centers was founded by Filipino immigrants Armando and Dr. Minda Magundayao. The two opened the organization’s first office in January 1994 in “a wedge-shaped building” at 67th Street and North Broad in North Philly.

It offered mental health and drug and alcohol treatment, according to the organization’s website.

Wedge leaders said they remain hopeful for their clients in their continued recovery journeys, and paid tribute to staff and the community.

“You are the embodiment of our mission,” McLaughlin wrote in a letter. “Our appreciation goes out to all who supported and lived out the mission of the Wedge Recovery Centers — you will remain in our hearts.”

Wedge clients with questions about care and transfers can call the organization at 215-276-3922. For people with Medicaid insurance, they can also contact CBH member services at 888-545-2600.

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This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.

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