Keep Your Company Competitive and Customers Happy with Call Center Services from ABC Marketing Services

Call Center Company in Portland, OR

You don't have to be an all-A student from Reed College near Portland to know that exceptional customer service and effective communication are more important than ever in today's environment. With a multitude of platforms available for customer engagement, companies and industries of all kinds are feeling compelled to elevate their client support.

In fact, savvy business leaders are exploring ways to cut costs by outsourcing their inbound and outbound voice services, along with the email and chat support that are crucial to daily operations. If your company is ready to enhance customer experience, retain and grow its client base, increase brand visibility, and outpace competitors, consider collaborating with ABC Marketing Services Services to take the next step.

Call Center Company Portland, OR

The ABC Marketing Services Difference

For over 20 years, our call center company in Portland, OR has been providing innovative solutions to help you engage with your markets across the U.S., Canada, and beyond. We've successfully launched hundreds of campaigns for a number of needs, including:

  • HelpHelp Desk
  • CareCustomer Care
  • TechnicalTechnical Support
  • SurveysSurveys
  • SettingAppointment Setting
  • OutboundOutbound Sales
  • LeadLead Generation

We recognize that choosing to partner with a call center for customer care and product support is a significant commitment. We also understand how challenging it can be to transition from another call center provider. That's why, as your trusted partner, we're dedicated to guiding you through this process every step of the way.

When you collaborate with ABC Marketing Services, you gain access to a team of experts who are ready to support your customers as if they were their own. Unlike other call center companies, we offer services that are fully customized to meet the unique needs of your business. Our centers are close to the U.S., in user-friendly destinations in Mexico, Belize, El Salvador, and Brazil, where our pricing is 50% lower than standard rates, and we can handle projects in Spanish, English, Portuguese, and other languages.

The ABC Marketing Portland, OR

What Industries Does ABC Marketing Services Target?

If you own a business, you're probably wondering whether we serve the industry in which you work. We're proud to serve many businesses in a number of different industries, including:

The bottom line? Our key motivator is your success. Let's talk today about your business objectives. Once we understand your business and your goals, we'll help you achieve the results you want with the help of reliable call center pros. Now that you know more about ABC Marketing Services, let's take a deeper dive into the most popular call center services we provide.

Call Center Company for Appointment Setting

Could you imagine booking an appointment at Willamette View in Portland, only for their team to make a mistake and lose the reservation you made? Chances are you'd be mad. The same goes for your company when one of your customers books an appointment, and it's lost or delayed.

We recognize how time-consuming appointment setting can be for your business. That's where ABC Marketing Services comes in. We're one of the top call center companies providing appointment-setting services in the U.S. We specialize in offering customized solutions for businesses aiming to simplify their scheduling and improve customer engagement. Our goal is to help companies like yours stay organized and concentrate on what truly counts—achieving growth and success.

ABC Marketing Customer Care Portland, OR

Why Hire a Call Center Company in Portland, OR for Appointment Setting?

Partnering with a knowledgeable call center for appointment setting can help you save time, cut costs, and minimize stress. Plus, your business can avoid expenses such as equipment, overhead, setup time, and training, all while enhancing your profits and sales.

Some additional benefits of working with ABC Marketing Services for appointment setting include:

  • Care24/7 Service
  • FocusFocus More Time on Your Business
  • CorrectCorrect Difficult Staffing Problems
  • CommunicateCommunicate with Customers Effectively
  • GrowGrow Your Company
  • MoreMore

What Industries Benefit from ABC Appointment Setting Services?

Leaders in industries like Automotive & Transportation and Agriculture & Agribusiness find appointment setting services from ABC Marketing Services to be highly effective. Our appointment setting services help improve customer service, generate sales, and provide tech support for businesses such as:

  • list-startFarm Supply Distributors
  • list-startEquipment Manufacturers
  • list-startOrganic Farms
  • list-startCar Dealerships
  • list-startTrucking & Logistics Companies
  • list-startMore

Call Center Company for Help Desk

Outsourcing your help desk allows your customer service department to operate 24 hours a day. Our call center company in Portland, OR can offer tier-1 technical support or serve as backup for your in-house help desk team. Simplify your support process and focus on growing your business, instead of dealing with help desk nightmares.

ABC Marketing Help Desk Portland, OR

What Makes ABC Marketing Services the Best Choice for Outsourced Help Desk Services?

If you're worried about the high costs and hassles of Help Desk, look no further than our call center company for help. Help desk services from ABC Marketing Services include:

01

Some of the most competitive rates and flexible pricing options available, catering to a wide variety of needs, from fully dedicated agents to shared options priced by subscriber, call, or device.

02

A strong, purpose-driven service attitude. Like we stay ready for action with extensive help desk experience, available from 12/5 to 24/7 through phone, text, email, and live chat.

03

Secure and redundant call center infrastructure.

04

Bilingual Spanish/English and Portuguese/English agents, all fully trained with extremely low attrition.

Whether you're looking to integrate chat or email into your Help Desk services or hand over your operations for a fully managed system, ABC Marketing Services can help.

What Industries Benefit from Help Desk Services from ABC Marketing Services?

Leaders in industries like E-Commerce & Retail and Education & E-Learning find outsourced help desk services from ABC Marketing Services to be highly effective. Our help desk services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startOnline Learning Platforms
  • list-startPrivate Schools
  • list-startOnline Stores
  • list-startFashion Brands
  • list-startMore

Call Center Company for Technical Support

ABC Marketing Services is a call center company known for its tech support - so much so that we offer two different tiers to accommodate our customers.

ABC Marketing Technical Support Portland, OR

Standard Tech Support

For Basic Tier 1 Tech Support, our agent collects your customer's information and analyzes it to identify and resolve issues using established procedures. Typically, a Tier 1 agent works under the close supervision of a senior technician from your staff. Sometimes, your tech support needs can be integrated with the PTS offerings listed below, generating revenue for your company.

ABC Marketing Surveys Portland, OR

Premium Tech Support (PTS)

Our all-in-one, customizable Premium Technical Support (PTS) solution offers exceptional tech support for all the connected devices and services used by your customers. There's no requirement for you to create your own offering. This comprehensive solution comes with all the necessary call center resources, software, technology, and operational expertise. You just need to promote your PTS program to your customers.

A few of the reasons why customers choose our tech support services include:

01

Market-Leading Results

We help your company achieve better customer experiences and higher ROI.

02

Problem Solving

We help you deliver superior tech support experience via immediate live support and 24/7 problem-solving skills.

03

Available Customer Protection

Bundle additional services like device protection, Internet security, online backup, and other third-party services as part of a single PTS subscription.

What Industries Benefit from Tech Support Services from ABC Marketing Services?

Leaders in industries like Energy & Utilities and Financial Services & Banking find technical support services from ABC Marketing Services to be highly effective. Our technical support services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startWater & Electric Providers
  • list-startSolar Energy Firms
  • list-startInvestment Companies
  • list-startInsurance Firms
  • list-startMore

Call Center Company for Marketing Research

Marketing research, encompassing social and opinion studies, involves the organized collection of data regarding individuals or organizations through statistical techniques and applied social science methods. This approach provides valuable insights to inform market decisions. As an integral part of any business strategy, having the right research is fundamental for sustaining your company's competitive edge - and ABC Marketing Services can help.

What Sets ABC Marketing Services Apart from Other Research Group Providers?

ABC Marketing Appointment Setting Portland, OR

If business growth is on the menu this year, you've got to make informed decisions, and marketing research is one of the best ways to achieve that goal. Contact ABC Marketing Services to learn more about our marketing research services.

What Industries Benefit from Marketing Research Services from ABC Marketing Services?

Leaders in industries like Hospitality & Travel and IT & Software Development find marketing research services from ABC Marketing Services to be highly effective. Our marketing research services improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHotels
  • list-startTravel Agencies
  • list-startTech Startups
  • list-startIT Consulting Firms
  • list-startMore

Call Center Company for Surveys

Conducting outbound market research and distributing customer surveys are excellent ways to gain insights into your consumers, allowing you to enhance your products or services. Relying on trial and error can be costly. Let our call center agents assist you in making informed decisions and assessing adoption rates before launching anything new.

At ABC Marketing Services, we have the capacity to create both small and large-scale surveys. Our clients frequently report the benefits of using surveys. Some of those benefits include:

Surveys hold significant power. By tapping into the insights our call center gathers from consumers, we can assist you in developing new products and services or fine-tuning your existing offerings. Ready to discover how ABC Marketing Services can support your company? Give us a shout. We'll take the time to understand your needs and provide a tailored proposal just for you.

What Industries Benefit from Surveys from ABC Marketing Services?

Leaders in industries like Insurance and Logistics & Supply Chain find surveys from ABC Marketing Services to be highly effective. Our surveys help improve customer service, generate sales, and provide support for businesses and organizations like:

  • list-startHealth Insurance Providers
  • list-startAuto Insurance Companies
  • list-startWarehousing Companies
  • list-start3PL Providers

Stay Competitive and Keep Customers Happy with Help from ABC Marketing Services

As a leading call center company in Portland, OR, we know that innovative, custom service is what you need to succeed. That's why, since 1996, ABC Marketing Services has led the way in providing cost-conscious yet effective call center solutions for businesses like yours. From telemarketing and help desk services to lead generation and premium tech support, we can help. We've got the tools and resources to keep your company competitive and your customers happy. Contact us today to learn more about our unique call center services

Latest News in Portland, OR

Ice Cream in Portland And Other Sweet Treats

Calling all chocolate connoisseurs, ice cream aficionados and dessert devotees! Portland is a sweet treat lover’s dream. From artisanal chocolates to locally inspired desserts, sink your sweet tooth into the city’s vibrant confectionery scene.Ice Cream, Soft Serve and Frozen TreatsPortland’s frozen treats are locally inspired and as innovative as the city itself. Famous for their novel and fun flavors made with locally sourced ingredients, Sal...

Calling all chocolate connoisseurs, ice cream aficionados and dessert devotees! Portland is a sweet treat lover’s dream. From artisanal chocolates to locally inspired desserts, sink your sweet tooth into the city’s vibrant confectionery scene.

Ice Cream, Soft Serve and Frozen Treats

Portland’s frozen treats are locally inspired and as innovative as the city itself. Famous for their novel and fun flavors made with locally sourced ingredients, Salt & Straw is one of Portland’s most popular ice cream shops, at the forefront of a crop of scoop shops offering unique options. Check out Fifty Licks, a local favorite for scratch-made ice cream and distinct flavors like French toast or the must-try vegan mango sticky rice. If your tummy troubles you, head to Kate’s Ice Cream for an all-vegan menu with signature flavors like salted peanut butter brittle. Fresh fruit lovers must stop by Nico’s for a swirl of New Zealand-style ice cream mixes that blend fresh fruit from the Willamette Valley with creamy vanilla.

Led by local culinary maven Mika Paredes, Cornet Custard offers the richest, creamiest custard you’ll ever have, with all-fresh ingredients and 12 egg yolks a pint. Their scoops menu includes standouts like Vietnamese iced coffee and blood orange creamsicle. For a lighter frozen treat, try the frozen yogurt at Eb & Bean or the soft serve at Cheese & Crack – both deploy a fun selection of toppings and seasonal flavors.

Perfect for summer picnics and daytime dates, Ice Queen serves plant-based paletas in flavors like mangonada, an icy take on the classic mango and chamoy dessert. Drop by popular Cafe Maiko, Oregon’s only location in SE Portland for some of the best matcha soft serves, with seasonal flavors like ube and black sesame. For Vietnamese dessert lovers, Bambu has a menu full of chè, a sweet dessert soup often topped with pandan jelly, longan, coconut and shaved ice.

Chocolate and Candy

Portland’s chocolate and candy offerings feature gourmet craftsmanship and bold flavor, from single-origin bars to small-batch confections. Creo Chocolate offers a variety of truffles, handcrafted bars, and milk and dark chocolate-covered goodies like crystalized ginger and gummy bears—and don’t miss a true Portland chocolatier experience with the build-a-bar tour where visitors can take a behind-the-scenes look into Creo’s small factory and create their customized a dark chocolate bar. Hailing from Ecuador, chocolatiers at dreamy Cloudforest serve up delectable drinking chocolate and a healthy offering of tea, pastries, and their signature chocolate bars and assorted candies.

Ranger Chocolate is another shop offering chocolate snacks like granola and caramels, in addition to bars made from ethically sourced, organic ingredients. The bean-to-bar factory and shop at Woodblock Chocolate are a must-visit for a peek at how their single-origin bars are made. Located inside the Heathman Hotel, Azar Indulgence highlights Lebanese influence with truffles infused with pistachio, rosewater and cardamom flavors. Missionary Chocolates handmakes vegan truffles like Meyer lemon explosion or whiskey.

For visitors short on time, The Meadow is a one-stop shop with a selection of Portland-made chocolate bars and confections from many of the shops mentioned above, as well as their house-made bars, gourmet salts and other cooking goodies. I recommend picking up one of my favorite local candies, Tom Bumble, from Oregon Bark. It’s their take on a Butterfinger with flakey, sticky, pressed peanut butter flakes covered in chocolate.

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Pies and Pastries

Dig into Portland’s abundance of pastry and pie options that celebrate classic desserts and inventive twists for something filling and robust. Two talented pastry chefs take the helm at JinJu Patisserie, a James Beard-nominated spot with tarts, cakes, and bonbons; their laminated pastries are a must-have — especially the chocolate croissant. Try the miso butterscotch sticky buns at Orange & Blossom or the seasonal Danish at Sweetpea Baking Co. — both shops are fully vegan and offer options for gluten-free travelers.

Ever need a sugar fix in the middle of the night? Try Portland’s only dessert vending machine, the Pix-O-Matic. Serving up sleek French pastries and cakes since 2001, the machine offers 24-hour access to sate your cravings with cake slices, macarons, petit fours and chocolates. Over on Hawthorne, Farina Bakery attracts hundreds of hungry visitors each day with handmade macarons, Marionberry pop tarts and generous portions of cake by the slice.

While An Xuyên is the perfect neighborhood spot to pick up a banh mi, you can also find a selection of pastries in their cold cases. Anytime I pop into An Xuyên for a banh mi, I also pick up one of their flaky Chinese red bean paste pastries. Stay on the sweet and savory train with Dos Hermanos, whose hearty chopped sandwiches shine alongside classics like conchas and coffee cakes. Don’t miss Portland’s pie shops, chock-full of sweet desserts with golden crusts and fillings that spotlight Pacific Northwest flavors and ingredients. Lauretta Jean’s slices up hearty pieces of pie with classics like heirloom apple or coconut cream. The Pie Spot offers cupcake-sized mini pies with flavors like Oregon’s unofficial berry, the Marionberry, or s’mores topped with toasted marshmallows. If you can’t get enough of s’mores at the Pie Spot, pop into the Toasted S’mores Bar. Co-founded by Nico Vergara of Nico’s Ice Cream, this niche dessert bar brews fireside nostalgia featuring cinnamon graham crackers from Dos Hermanos.

Portland International Airport (PDX)

Travelers named Portland International Airport (PDX) the best airport in the United States in Travel + Leisure’s survey in 2021, as well as every year from 2013–2019. Why do they love PDX? An ...

Travelers named Portland International Airport (PDX) the best airport in the United States in Travel + Leisure’s survey in 2021, as well as every year from 2013–2019. Why do they love PDX? An easy light rail connection to downtown, free Wi-Fi, great local food and drink (including microbrews, craft spirits and even food carts), and tax-free shopping without markups are just a few of the reasons. That’s not to mention the superior guest experience travelers report having whenever they pass through the Portland airport.

Know Before You Go

While a majority of the airport’s major renovation was completed in 2024, the remainder is currently underway with an expected completion date in early 2026. See the website for more information and note that you may encounter modified routes and construction in progress.

In August 2024, PDX unveiled a massive renovation that “set a new high bar for airport design,” according to Fast Company magazine. Featuring streams of natural light, more than 70 live trees, the return of the iconic PDX carpet, a stunning Northwest-sourced timber lattice ceiling, and multiple 120-foot-long video walls, the project is a stunning sight to behold.

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Air Service

Portland International Airport (PDX) is currently served by more than 15 international and domestic airlines offering about 500 scheduled passenger arrivals and departures daily. More than 60 U.S. cities offer nonstop flights to Portland, including Atlanta, Orlando, New York, Boston and Chicago. Internationally, you can fly direct to PDX from Amsterdam, Calgary, Frankfurt, Guadalajara, London, Puerto Vallarta, Toronto and Vancouver, British Columbia. PDX offers more than 60 nonstop flights to cities near and far, including international destinations.

Getting To and From the Airport

The Portland airport is located 9 miles (14.5 km) northeast of downtown and is conveniently connected to the city center via MAX Light Rail.

The MAX Light Rail Red Line is the easiest way to travel to and from the airport. Here are some quick facts:

On average, the one-way trip from PDX to downtown Portland takes 20–40 minutes by car. The taxi fare is about $50 before gratuity (note that this can vary widely depending on traffic and time of day). Uber and Lyft both offer drop-off and pick-up services at Portland International Airport as well, with in-app fare estimators available before booking.

Taxis, Ubers and Lyfts are waiting inside Level 1 of the Short-Term Parking garage. To return to the airport from the city center, you can order a cab through the city’s main operators or from a hotel with a dedicated taxi stand.

When you leave the airport, you will find the shuttles at the bottom entrance of the terminal (outside the baggage claim area) on the other side of the second strip (“Island 2”) near the parking garage. Many airport hotels offer free services.

For a VIP travel experience, several highly rated private car options are available, including Marquee Chauffer, Portland Luxury Town Car, and Delta Town Car.

Food Tours In and Around Portland

In a city as renowned for food as Portland, of course, there’s a wide range of food tours to help you taste what the buzz is all about. Some tours focus on specific ingredients, like chocolate; others feature venues, like food carts; and still, others highlight specific Portland neighborhoods. (Thirsty? See our separate lists o...

In a city as renowned for food as Portland, of course, there’s a wide range of food tours to help you taste what the buzz is all about. Some tours focus on specific ingredients, like chocolate; others feature venues, like food carts; and still, others highlight specific Portland neighborhoods. (Thirsty? See our separate lists of beer tours and wine tours.)

Know Before You Go

All details are subject to change, so please get in touch with tour operators for the latest information.

Portland Food Tours by Foot

Covering downtown Portland and beyond, the food-focused routes of Forktown Food Tours explore several different neighborhoods, making seven stops along the way at food carts, restaurants and kitchens.

Portland By Mouth offers culinary walking tours in several of Portland’s eastside neighborhoods, including Mississippi, with five or six stops on each tour.

Lost Plate PDX offers a morning tour featuring coffee and doughnuts as well as an afternoon tour of food cart pods and patios and a weekend tour that includes 10+ Oregon wines paired with small bites.

Third Wave Coffee Tours offers four regular tours dedicated to Portland’s lauded coffee scene. Each tour visits five or six micro-roasters and cafés with an emphasis on education and plenty of samples.

First Nature Tours offers customizable private day tours that allow visitors to sample coffee and food carts, visit urban farms and cooking classes, or explore garden markets and neighborhood favorites.

Underground Donut Tour caters to fans of that delectable Portland classic: the mighty doughnut. You’ll visit a variety of doughnut shops across downtown Portland — what a delicious way to spend a morning.

Portland Food Tours by Bike

Around Portland Tours showcases Portland’s thriving food cart scene with its Food Carts of Portland bike tour. The 6–10 mile ride pairs well with delicious food samples over the 3.5–4-hour tour.

Cycle Portland’s Foodie Field Trip encourages you to arrive hungry for the 7–9 mile ride that includes coffee, entrée, beverage and ice cream.

Food Tours Outside of Portland

The Coastal Exploration Tour heads to the Oregon coast for fresh seafood and breathtaking views, while the Taste of Willamette Valley Tour showcases the incredible products in this region from cheese and fresh vegetables to olive oil, as well as the dedicated farmers that make them.

If you’re feeling a little adventurous, Black Tie Tours is now offering rustic and “bougie” truffle tours that include truffle hunting and lunch with fresh truffle recipes and more.

A David Lynch–Themed Bar, and 10 More Portland Restaurant Openings You Should Know

This is a list of Portland’s most notable restaurant and bar openings, with new updates published twice a month. Did we miss something great? Please drop us a line. Bar Hollywood What it is: A David Lynch–themed lounge serving beer and snacks attached next to (and run by) the Hollywood Theatre.When it o...

This is a list of Portland’s most notable restaurant and bar openings, with new updates published twice a month. Did we miss something great? Please drop us a line.

Bar Hollywood

What it is: A David Lynch–themed lounge serving beer and snacks attached next to (and run by) the Hollywood Theatre.When it opened: April 23Where it is: 4128 NE Sandy Boulevard, in HollywoodLearn more: Hollywood Theatre Opens David Lynch-Inspired Bar

Almacén Dámita

What it is: A little bottle shop that also sells Mexican-inspired snacks from the team behind the acclaimed Chelo (it also shares the space with Chelo).When it opened: May 2Where it is: 2930 NE Killingsworth Street, in CorcordiaLearn more: This Week in Portland Food News: A David Lynch-Themed Bar, Grandma Pizza, and A Mexican Snack Shop

Brooklyn Carreta

What it is: A new food cart pod in the space that used to be the Mexican restaurant La Carreta.When it opened: April 2Where it is: 4534 SE McLoughlin Boulevard, in BrooklynLearn more: Now: Brooklyn Carreta Is Open in Portland (Photos)

Cafe Rosetta

What it is: An Italian-inspired cafe serving espresso drinks and focaccia sandwiches. When it opened: April 22Where it is: 906 N Fremont Street, in BoiseLearn more: A Local Player Is Debuting Both Coffee and Ramen Shops Along Mississippi Avenue

Matsunoki Ramen

What it is: A ramen shop that shares an owner, Grant Macdonald, with Rosetta. When it opened: April 24Where it is: 906 N Fremont Street, in BoiseLearn more: A Local Player Is Debuting Both Coffee and Ramen Shops Along Mississippi Avenue

Prettyboy Pizza

What it is: A buzzy pizzeria serving grandma-style pies inside Little Beast Brewing.When it opened: April 24Where it is: 3412 SE Division StreetLearn more: Grandma Pies and Pesto Bites Land at Little Beast’s Beer Garden

Judah’s Delicatessen

What it is: A food cart in Rose City Food Park serving East Coast–style deli fare including some rave-worthy pastrami.When it opened: May 1Where it is: 5235 NE Sandy Boulevard, in Rose City ParkLearn more: Four Things I Learned This Week (April 25) in Portland Food

Cozy Congee

What it is: A new congee place (duh).When it opened: April 11.Where it is: 605 SE Belmont Street, in East PortlandLearn more: PDX Opening Alert

Tiny Love Bakery

What it is: A tiny bakery (duh) serving coffee, breakfast sandwiches, and baked goods out of a window.When it opened: April 28Where it is: 5124 NE 42nd Avenue, in CullyLearn more: NE Portland is getting a new bakery, and the breakfast sandwiches are New England approved

Tipsy Scoop

What it is: The new location of a New York–based chain of “barlours” that serve alcoholic ice cream.When it opened: May 2Where it is: 3987 N Mississippi Avenue, in BoiseLearn more: You’ll Be Able to Get Drunk on Ice Cream at This New Portland Shop

Schilling Cider House

What it is: The new taproom from the well-known Washington-based cider-maker, with a gluten-free kitchen.When it opened: April 23Where it is: 2800 SE Division StreetLearn more: Schilling Cider’s Portland Location to Reopen on Southeast Division Street

New SeaPort Airlines shuttle to fly every 45 minutes between Portland and Seattle

PORTLAND, Ore. — SeaPort Airlines is returning to Pacific Northwest skies — but with a new leadership team, a tighter business model, and a sharper focus on connecting Portland and Seattle.Starting May 20, the revived commuter airline will offer up to 24 daily flights between Portland International Airport (PDX) and Boeing Field in Seattle, with flights scheduled every 45 minutes during peak travel times. Travelers will skip TSA screening, park close to the terminal, and board from a small private facility on the Atlantic ...

PORTLAND, Ore. — SeaPort Airlines is returning to Pacific Northwest skies — but with a new leadership team, a tighter business model, and a sharper focus on connecting Portland and Seattle.

Starting May 20, the revived commuter airline will offer up to 24 daily flights between Portland International Airport (PDX) and Boeing Field in Seattle, with flights scheduled every 45 minutes during peak travel times. Travelers will skip TSA screening, park close to the terminal, and board from a small private facility on the Atlantic Aviation campus adjacent to PDX's main terminal. Flights land at King County International Airport — commonly known as Boeing Field — which is located just minutes from downtown Seattle.

The new service aims to solve a familiar regional headache: long travel times between Oregon and Washington's biggest cities, whether on the clogged I-5 corridor or through the overburdened Sea-Tac International Airport.

"It's 2025, and yet the two major cities in the Pacific Northwest have never been further apart, more difficult to travel between," said Kent Craford, Chairman and CEO of Kalinin Holdings, the parent company of the newly relaunched SeaPort Airlines.

SeaPort Airlines originally launched in 2008 with a similar goal: connect Portland and Seattle quickly and efficiently using small aircraft. But Craford, who co-founded the company, left after just a year due to a dispute with a primary investor. Following his departure, the airline shifted its business strategy away from high-demand commuter routes and instead chased federally subsidized "Essential Air Service" contracts to serve rural areas.

It was a move Craford believes doomed the airline.

"They went into rural subsidy markets, which are notoriously difficult to serve, notoriously unprofitable," he said. "That's what they found out the hard way."

By 2016, the original SeaPort Airlines filed for Chapter 7 bankruptcy and ceased operations.

Now nearly a decade later, Craford is back in charge — this time bringing experience from running Alaska Seaplanes, a successful regional airline based in Juneau that he and his partners acquired in 2011. That company now operates two dozen aircraft in Southeast Alaska's rugged terrain and employs more than 300 people.

"We saw it as an opportunity to try and do it again — but our way. The right way," Craford said.

The new SeaPort Airlines will use a fleet of Swiss-built Pilatus PC-12 aircraft — high-performance, pressurized turboprops that seat nine passengers. Because the planes fall below TSA thresholds, passengers will not have to go through standard security screening. That means travelers can arrive as little as 20 minutes before departure, walk through the private terminal, and board directly.

"With flights every 45 minutes, it's really effectively a conveyor belt magic carpet in the sky, just going back and forth," Craford said. "If you miss one flight, hop on the next."

Flights start at $279 one-way, though prices will vary based on timing and availability under a dynamic pricing model.

Craford says the airline's focus is squarely on one route — Portland to Seattle — and serving it with the speed, predictability and frequency of a shuttle service. If demand grows, the company could eventually expand to flights every 15 minutes.

One of the main selling points of the service is the ability for business travelers to make same-day roundtrips — heading to Seattle in the morning, attending meetings, and returning home in time for dinner.

"It's really going to be a gamechanger for folks that go back and forth to Seattle," Craford said. "You don't need to drive, and you don't need to stay overnight."

Local leaders also welcomed the return of SeaPort, seeing it as a smart transportation solution for a region that has long needed faster alternatives.

"More than just a new flight route, this is an investment in the infrastructure that keeps our region connected and competitive," said Andrew Hoan, president and CEO of the Portland Metro Chamber. "By delivering a smarter, faster travel option, SeaPort is advancing innovation, accessibility and opportunity for Portlanders and the broader Pacific Northwest."

Chris Czarnecki, director of aviation business and properties at the Port of Portland, added: "With the relaunch of flights to Boeing Field, we're adding an airport to our map and giving travelers a new option to reach Portland."

Flights can be booked now at www.flyseaportair.com. SeaPort is also offering flight packages for business customers and frequent travelers. The airline's leadership said additional routes could be considered in the future, but for now, all eyes are on making the Portland–Seattle corridor work.

"This is about giving people their time back," Craford said. "You get up, fly out, take care of your business, and get home for dinner. That's the promise — and we're here to deliver on it."

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ABC Marketing Outbound Sales Portland, OR